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Analyzing Feedback with Text iQ and Stats iQ
Learn how to improve your data analytics and driver analysis skills by using Qualtrics iQ
6 COURSES
experience-research CustomerExperience Experienced User On-Demand Videos Free CoreXM DesignXM black-cm Text iQ / Stats iQ Learning Journeys English StrategyResearch
Applying Best Practices in Questionnaire Design
Master the art of survey building by implementing fundamental best practices that all researchers must know in order to collect high quality data.
FREE
29 min
CustomerExperience Experienced User On-Demand Videos Free BrandXM ProductXM EmployeeExperience CoreXM DesignXM black-cm Individual Courses English StrategyResearch Beginner Course L3: Mobilize Build surveys & programs
Automating CX Follow Ups with Workflows and Tasks
Notify your team when a customer interaction requires follow-up by utilizing Workflows & Tasks.
FREE
10 min
CustomerExperience New User On-Demand Videos Free green-cx Workflows Individual Courses English Quick Start Beginner Acting on feedback L2: Initiate
Building and Sharing a Dashboard
Learn how to use Qualtrics to build a beautiful dashboard that effectively communicates insights from your CX programs to your entire organization.
FREE
82 min
CustomerExperience Experienced User On-Demand Videos Free green-cx Dashboards Individual Courses English Create dashboards and reports Beginner Course L2: Initiate Settings and Configuration
Closing the Loop with Customers
Leverage ticketing and case management to rapidly prioritize and respond to customer feedback.
FREE
61 min
CustomerExperience Certifications Domo - CXE Experienced User On-Demand Courses Free green-cx Workflows Individual Courses English Ticketing Beginner Course Certification Acting on feedback L3: Mobilize
Closing the Loop with Patients (Platform Admin)
Leverage ticketing and case management to rapidly prioritize and respond to patient feedback
FREE
22 min
CustomerExperience level-1-xm On-Demand Courses On-Demand Videos Patient Experience Healthcare
Collecting 360 Feedback
Learn how to manage your participants and communicate with them to launch response collection.
FREE
21 min
New User On-Demand Videos Free EmployeeExperience blue-ex Individual Courses English Beginner Course L2: Initiate Build surveys & programs
Collecting CX Feedback
Launch your project successfully by determining the appropriate distribution channel.
FREE
25 min
CustomerExperience New User On-Demand Videos Free green-cx XMD Individual Courses English Beginner Course L2: Initiate Build surveys & programs
Collecting EX Feedback
Drive survey response rates by learning how to efficiently manage, distribute to, and communicate with, your participants.
FREE
19 min
New User On-Demand Videos Free EmployeeExperience blue-ex Individual Courses English Beginner Course L2: Initiate Build surveys & programs
Collecting Research Feedback
Learn how to manage contacts and distribute your survey through different channels to engage your target audiences and drive response rates. Applies to Qualtrics CoreXM and DesignXM products.
FREE
14 min
New User On-Demand Videos Free BrandXM CoreXM DesignXM black-cm Individual Courses English StrategyResearch Beginner Course L2: Initiate Build surveys & programs
Communicating Findings Effectively
Compile your findings from your analysis and create effective action plans, reports, and dashboards.
FREE
26 min
CustomerExperience Experienced User On-Demand Videos Free CoreXM DesignXM black-cm Individual Courses English StrategyResearch Create dashboards and reports Beginner Course L2: Initiate View and understand results
Configuring Your 360 Project
Create a multi-rater feedback project by discovering how to build projects, question types, and how to use basic logic.
FREE
21 min
New User On-Demand Videos Free EmployeeExperience blue-ex Individual Courses English Beginner Course L2: Initiate Build surveys & programs
Configuring Your CX Project
Learn survey building fundamentals by creating questions and answer choices that engage customers.
FREE
20 min
CustomerExperience New User On-Demand Videos Free green-cx Individual Courses English Quick Start Beginner Start from the beginning L2: Initiate Build surveys & programs
Configuring Your EX Project
Create an engaging employee experience project by discovering how to build projects, questions types, and how to use basic logic.
FREE
21 min
New User On-Demand Videos Free EmployeeExperience blue-ex Individual Courses English Quick Start Beginner L2: Initiate Build surveys & programs
Configuring Your Research Project
Learn survey building fundamentals by creating questions and answer choices that engage respondents. Applies to Qualtrics Strategy & Research products.
FREE
25 min
New User On-Demand Videos Free BrandXM CoreXM DesignXM black-cm Individual Courses English Quick Start StrategyResearch Beginner Start from the beginning L2: Initiate Build surveys & programs
XM for Strategy & Research Expert Certification Exam
Complete the associated final project to solidify your learning. Then schedule your certification exam with our online proctoring partner to prove your expertise.
Not currently available
83 min
experience-research Certifications Experienced User Premium CoreXM DesignXM certification-styles black-cm Individual Courses cm_expiration tile-category-certification StrategyResearch
XM For Strategy & Research Expert Certification Journey (L2)
Set yourself apart as a certified research professional. Prove your ability to conduct complex research, communicate with your target audiences, and uncover meaningful insights through the Qualtrics CoreXM platform.
6 COURSES
experience-research Certifications experience-product Experienced User On-Demand Courses Premium CoreXM DesignXM certification-styles black-cm Learning Journeys English proserv-product tile-category-product-expert StrategyResearch
XM for Customer Experience Expert Certification Exam
Complete the associated final project to solidify your learning. Then schedule your certification exam with our online proctoring partner to prove your expertise.
Not currently available
83 min
experience-customer CustomerExperience Certifications Experienced User Premium certification-styles green-cx Individual Courses cx_expiration tile-category-certification
XM For Customer Experience Expert Certification Journey (L2)
Become a certified XM For Customer Experience professional. Prove your ability to develop a CX program, engage with customers at critical touchpoints, and share customer insights through elegant dashboards using the Qualtrics XM For Customer Experience platform.
7 COURSES
experience-customer CustomerExperience Certifications Experienced User On-Demand Courses Premium certification-styles green-cx Learning Journeys English proserv-product tile-category-product-expert
XM For Customer Experience Learning Journey
Welcome to the 5-week XM For Customer Experience learning journey program! Each week, complete the training courses listed to become a Qualtrics and XM Expert.
5 WEEKS
experience-customer CustomerExperience Experienced User Free green-cx Learning Journeys English
Creating Customer Experience Dashboards
Build effective dashboards that visualize your CX data and inspire stakeholders to take action.
FREE
234 min
CustomerExperience Certifications Domo - CXE Experienced User On-Demand Courses Free green-cx Dashboards Individual Courses English Create dashboards and reports Beginner Course Certification L3: Mobilize
Customizing Survey Experiences
Learn how to utilize the tools necessary to build a complex survey that meets the needs of your research and improves response quality.
FREE
100 min
Certifications Domo - CME Experienced User On-Demand Courses Free CoreXM DesignXM black-cm Workflows Embedded Data Individual Courses English StrategyResearch MMC: Listen MMC: Understand ML: Initiate ML: Mobilize Intermediate User Survey Certification Acting on feedback L3: Mobilize Intermediate
Customizing Your 360 Project
Drive higher response rates and avoid survey fatigue by tailoring the survey experience to each individual employee and styling your project with appropriate branding.
FREE
12 min
New User On-Demand Videos Free EmployeeExperience blue-ex Individual Courses English Beginner Course L2: Initiate Build surveys & programs
Customizing Your CX Project
Drive higher response rates and avoid survey fatigue by tailoring the survey experience to each individual customer and styling your project with appropriate branding.
FREE
13 min
CustomerExperience New User On-Demand Videos Free green-cx Embedded Data Individual Courses English Quick Start Beginner L2: Initiate Build surveys & programs
Customizing Your EX Project
Drive higher response rates and avoid survey fatigue by tailoring the survey experience to each individual employee and styling your project with appropriate branding.
FREE
10 min
New User On-Demand Videos Free EmployeeExperience blue-ex Embedded Data Individual Courses English Quick Start Beginner L2: Initiate Build surveys & programs
Customizing Your Research Project
Explore the advanced tools and features that allow you to tailor the survey experience of your respondents and improve your response collection.
FREE
18 min
New User On-Demand Videos Free BrandXM CoreXM DesignXM black-cm Embedded Data Individual Courses English StrategyResearch Beginner Course L2: Initiate Build surveys & programs
Designing CX Surveys
Build surveys that check in on your customers an understand their experiences with your organization.
3 COURSES
experience-customer CustomerExperience Experienced User On-Demand Videos Free green-cx Learning Journeys English
Designing Engagement Dashboards to Drive Change
Drive organization-wide adoption of employee engagement dashboards by learning to tailor the presented data for each stakeholder.
FREE
28 min
experience-employee Experienced User On-Demand Videos Free EmployeeExperience blue-ex Dashboards Individual Courses English Create dashboards and reports Beginner Course Build surveys & programs L4: Scale
Designing a Research Process
Guide your organization towards insights by breaking down problems to define research questions that can be solved with Qualtrics.
FREE
16 min
CustomerExperience Experienced User On-Demand Videos Free BrandXM ProductXM EmployeeExperience CoreXM DesignXM black-cm Individual Courses English Quick Start StrategyResearch Respond to feedback Beginner L3: Mobilize
Designing a Relational Study
Develop a relational study that aids your organization in better understanding the ongoing relationships that customers have with you and what drives them.
FREE
38 min
CustomerExperience Experienced User On-Demand Videos Free green-cx Individual Courses English Course Build surveys & programs L4: Scale Intermediate
Designing a Transactional Study
Develop a transactional study that listens to your customers at a specific touchpoint, and allows you to hone in on a particular event or stage in their experience with your organization.
FREE
37 min
CustomerExperience Experienced User On-Demand Videos Free green-cx Individual Courses English Beginner Course Build surveys & programs L4: Scale
Designing a World-Class Brand Tracking Study
Learn how to build a comprehensive survey that identifies consumer's attitudes towards your brand, then develop the best next steps for your organization.
FREE
21 min
experience-brand New User On-Demand Videos Free BrandXM purple-bx Individual Courses English StrategyResearch Beginner Course L2: Initiate Build surveys & programs
Distributing EX Projects
Effectively communicate with your employees to emphasize the value of their feedback and enhance employee listening.
FREE
26 min
Certifications Domo - EXE Experienced User On-Demand Courses Free EmployeeExperience blue-ex Individual Courses English Beginner Certification L3: Mobilize Build surveys & programs
Distributing to Your Target Audiences
Learn how to manage a directory of panelists and collect effective feedback from it through various communication methods.
FREE
80 min
Certifications Domo - CME Experienced User On-Demand Courses Free CoreXM DesignXM black-cm XMD Individual Courses English StrategyResearch Survey Beginner Certification L3: Mobilize Build surveys & programs
Driving Response Rates
Obtain the data you need by implementing survey design and distribution methods that drive high response rates.
FREE
27 min
CustomerExperience Experienced User On-Demand Videos Free BrandXM ProductXM EmployeeExperience CoreXM DesignXM black-cm Individual Courses English StrategyResearch Beginner Course L3: Mobilize Build surveys & programs
XM For Employee Experience Expert Certification Journey (L2)
Become a certified Employee Experience expert. Prove your ability to develop an EX program, communicate with your employees effectively, and uncover crucial employee insights through the Qualtrics EmployeeXM platform.
6 COURSES
experience-employee Certifications Experienced User On-Demand Courses Premium EmployeeExperience certification-styles blue-ex Learning Journeys English proserv-product tile-category-product-expert
XM For Employee Experience Lifecycle Learning Journey
Welcome to the 5-week XM For Employee Experience Lifecycle learning journey program! Each week, complete the training courses listed to become a Qualtrics and XM Expert.
5 WEEKS
experience-employee Experienced User On-Demand Courses Free Premium EmployeeExperience blue-ex Learning Journeys English
Getting Started with Brand Tracking in Qualtrics
These courses will teach you how to create, manage, and edit Brand Tracker projects and Brand Experience (BX) Dashboards. You will also gain a deeper understanding of BX strategy and best practices.
2 COURSES
experience-brand New User Experienced User On-Demand Courses Free BrandXM purple-bx Dashboards Learning Journeys English StrategyResearch
Implementing Research Methodology
Ensure your research project is methodologically sound by learning the basics of survey methodology and how to apply it.
FREE
5 Courses
experience-research CustomerExperience experience-product Experienced User On-Demand Videos Free BrandXM ProductXM EmployeeExperience CoreXM DesignXM black-cm Learning Journeys StrategyResearch
Learn to Use Qualtrics 360
Launching your first Qualtrics 360 project? This video series will teach you how to design your 360 project and capture actionable feedback for your employee reviews.
FREE
6 Courses
experience-employee New User On-Demand Videos Free EmployeeExperience experience-default blue-ex Learning Journeys English Quick Start
Learn to Use Qualtrics for Research
New to Qualtrics? Start here! This video series will teach you the basics of building and distributing a survey project, as well as how to report on your research data. This content applies to Qualtrics CoreXM and DesignXM products.
FREE
6 Courses
experience-research featured experience-brand experience-product New User On-Demand Videos Free CoreXM DesignXM experience-default black-cm Learning Journeys English Quick Start StrategyResearch
Learn to Use Qualtrics Customer Experience
New to Qualtrics XM For Customer Experience? This video series will walk you through how to build and distribute surveys to your customers, as well as report on customer experience data.
FREE
7 Courses
experience-customer featured CustomerExperience New User On-Demand Videos Free experience-default green-cx Learning Journeys English Quick Start
Learn to Use Qualtrics Employee Experience
New to Qualtrics XM For Employee Experience? This video series will walk you through how to build and distribute surveys to your employees, as well as report on employee experience data.
FREE
6 Courses
experience-employee featured New User On-Demand Videos Free EmployeeExperience experience-default blue-ex Learning Journeys English Quick Start
Qualtrics Platform Essentials Certification Journey (L1)
This certification journey is designed for anyone new to XM and Qualtrics. Prove your ability to understand XM principles, confidently execute on research projects, and report insights using the Qualtrics platform.
7 COURSES
experience-employee experience-customer experience-research CustomerExperience Certifications level-1-xm experience-brand experience-product New User On-Demand Courses Free Premium BrandXM EmployeeExperience CoreXM DesignXM experience-default certification-styles Learning Journeys English proserv-foundations StrategyResearch
Using the Candidate Experience Program
Learn how to use the pre-built Candidate Experience Solution to capture important feedback across all stages of the hiring process, leading to insights that improve the candidate experience and elevate your organization’s employer brand value.
FREE
68 min
experience-employee Experienced User On-Demand Courses On-Demand Videos Free EmployeeExperience blue-ex Individual Courses English Create dashboards and reports Beginner Course Acting on feedback Build surveys & programs L4: Scale View and understand results
XM Fundamentals Certification Journey (L1)
This certification journey from Qualtrics XM Institute is designed for anyone new to Experience Management. The XM Fundamentals Certification is a credential that demonstrates an understanding of core XM principles.
4 COURSES
Certifications level-1-xm experience-institute XM Institute certification-styles Learning Journeys English proserv-foundations
The XM Operating System
These courses teach you about the capabilities of the Qualtrics XM Operating System (XMos), including XiD, the iQ Suite, and xFlow. Gain a deeper understanding for how you can apply these powerful features to your XM programs.
3 COURSES
CustomerExperience level-1-xm New User On-Demand Courses Free EmployeeExperience CoreXM DesignXM experience-default Workflows Text iQ / Stats iQ XMD Learning Journeys English latest-courses StrategyResearch
XM Professional Certification
Earn the premier XM credential and take the next step forward in your career. Apply for and complete the XM Professional Certification exam here.
4 COURSES
featured Certifications level-1-xm experience-institute Experienced User Premium XM Institute certification-styles Learning Journeys English proserv-product tile-category-professional-expert
E-­Commerce Experience Optimization
Learn about this pre-built Digital CX program that uses best practices to help you understand customer needs and preferences, leading to insights that can improve customer conversion and retention.
FREE
27 min
experience-customer CustomerExperience On-Demand Courses Free green-cx Individual Courses English Beginner Course Build surveys & programs L4: Scale
XM For Employee Experience 360 Learning Journey
Welcome to the 2-week XM For Employee Experience 360 learning journey program! Each week, complete the training courses listed to become a Qualtrics and XM Expert.
2 WEEKS
experience-employee Experienced User On-Demand Courses On-Demand Videos Free EmployeeExperience blue-ex Learning Journeys English
XM for Employee Experience Expert Exam
Complete the associated final project to solidify your learning. Then schedule your certification exam with our online proctoring partner to prove your expertise.
Not currently available
83 min
experience-employee Certifications Experienced User Premium EmployeeExperience certification-styles blue-ex Individual Courses ex_expiration tile-category-certification
Examining Data with Crosstabs
Learn to use Qualtrics' cross-tabulation tool to identify key relationships in your data
FREE
20 min
CustomerExperience Experienced User On-Demand Videos Free DesignXM black-cm Individual Courses English StrategyResearch Course L2: Initiate Analyze data Intermediate
Identifying Experience Journeys
Learn how to use Experience Journeys to measure, visualize, and analyze the key experience data points along a customer journey
FREE
60 min
CustomerExperience Experienced User On-Demand Courses Free green-cx Dashboards Individual Courses English Create dashboards and reports Beginner Course L2: Initiate
Implementing a Digital Feedback Program
Gauge your customers’ feelings about your digital platforms by asking for feedback as they browse your website or app.
FREE
111 min
experience-customer CustomerExperience Experienced User On-Demand Videos Free CoreXM DesignXM green-cx Digital Feedback Individual Courses English StrategyResearch Beginner Course L2: Initiate Build surveys & programs
Introducing Customer Experience Management
Understand the Customer Experience Management discipline and learn to use the Qualtrics CX maturity model to assess and scale your program.
FREE
38 min
CustomerExperience Certifications Domo - CXE Experienced User On-Demand Courses Free green-cx Individual Courses English New to Qualtrics Beginner Start from the beginning Certification L3: Mobilize
Introducing Employee Experience Programs
Independently create an Employee Experience program with a clear and strategic roadmap, underpinned by survey design best practices to measure the relevant outcome metrics.
FREE
128 min
Certifications Domo - EXE Experienced User On-Demand Courses Free EmployeeExperience blue-ex Workflows Individual Courses English Engagement Lifecycle New to Qualtrics Beginner Start from the beginning Certification L3: Mobilize
Jumpstart your Research Trial
Get the most out of your 30-day Strategic Research trial with a sample project that lets you explore the advanced features available in Strategic Research without needing to collect your own responses.
FREE
41 min
New User Free DesignXM black-cm Individual Courses English StrategyResearch Beginner Course Start from the beginning L2: Initiate
Managing EX Participants
Efficiently manage and maintain employees within your EX program to provide a personalized experience based on employee information and reporting relationships.
FREE
91 min
Certifications Domo - EXE Experienced User On-Demand Courses Free EmployeeExperience blue-ex Individual Courses English Beginner Certification L3: Mobilize Build surveys & programs
Mastering the XM Directory
Learn how to use the XM Directory to your advantage by organizing all of your respondent communications under one efficient system.
FREE
62 min
experience-customer CustomerExperience Experienced User On-Demand Courses On-Demand Videos Free experience-default green-cx XMD Individual Courses English Beginner Course Build surveys & programs L4: Scale
Minimizing Survey Fatigue and Bias
Implement survey design best practices to collect high quality data by minimizing bias and respondent survey fatigue.
FREE
33 min
CustomerExperience Experienced User On-Demand Videos Free BrandXM ProductXM EmployeeExperience CoreXM DesignXM black-cm Individual Courses English StrategyResearch Beginner Course L3: Mobilize Build surveys & programs
Qualtrics Platform Essentials Certification Exam
Complete the associated final project to solidify your learning. Then schedule your certification exam with our online proctoring partner to prove your expertise.
Not currently available
CustomerExperience Certifications level-1-xm New User Premium BrandXM EmployeeExperience CoreXM DesignXM certification-styles Individual Courses qpe_expiration tile-category-certification StrategyResearch
Reporting Your 360 Feedback
Display your data by learning how to create individualized, easily digestible subject reports for your employees.
FREE
16 min
New User On-Demand Videos Free EmployeeExperience blue-ex Dashboards Individual Courses English Create dashboards and reports Beginner Course Acting on feedback L2: Initiate Build surveys & programs View and understand results
Reporting EX Dashboard Data
Strategically present your employee feedback to highlight areas of improvement and drive meaningful action.
FREE
126 min
Certifications Domo - EXE Experienced User On-Demand Courses Free EmployeeExperience blue-ex Dashboards Individual Courses English Dashboard Viewer/Report Consumer ResultsDashboards Create dashboards and reports Beginner Certification Acting on feedback L3: Mobilize View and understand results
Reporting on Your Insights
Build comprehensive reports that present information that drives discussion and action on your research.
FREE
114 min
Certifications Domo - CME Experienced User On-Demand Courses Free CoreXM DesignXM black-cm Individual Courses English StrategyResearch MMC: Understand MMC: Act ML: Mobilize Intermediate User ML: Scale ResultsDashboards Create dashboards and reports Certification Acting on feedback L4: Scale Intermediate
Reporting Your Research Feedback
Customize data visualizations with graphs and tables that display aggregate data in a comprehensive, shareable report. Applies to the Qualtrics CoreXM product.
FREE
12 min
New User On-Demand Videos Free BrandXM CoreXM DesignXM black-cm Individual Courses English StrategyResearch Create dashboards and reports Beginner Course L2: Initiate View and understand results
Reporting Your CX Feedback
Design and customize dashboards that showcase your data in an easily digestible format for your internal teams.
FREE
45 min
CustomerExperience New User On-Demand Videos Free green-cx Dashboards Individual Courses English Create dashboards and reports Beginner Course L2: Initiate View and understand results
Reporting Your EX Feedback
Drive organization-wide adoption of dashboards and reports by learning how to create comprehensive charts, graphs, and tables.
FREE
45 min
New User On-Demand Videos Free EmployeeExperience blue-ex Dashboards Individual Courses English Create dashboards and reports Beginner Course L2: Initiate View and understand results
Relationship Health Program
Learn how to build the automated CX Relationship Health Program that enables organizations to continuously measure and manage the health of customer relationships.
FREE
67 min
CustomerExperience Experienced User On-Demand Courses Free green-cx Workflows Dashboards Individual Courses English latest-courses Create dashboards and reports Beginner Course Build surveys & programs L4: Scale
Sampling the Right Audience
Ensure you distribute your survey to the optimal number of respondents from the right audience so you can be confident in your data.
FREE
30 min
CustomerExperience Experienced User On-Demand Videos Free BrandXM ProductXM EmployeeExperience CoreXM DesignXM black-cm Individual Courses English StrategyResearch Beginner Course Build surveys & programs L4: Scale
Sharing Your 360 Project
Save time by storing frequently used content in libraries and working collaboratively on projects with colleagues.
FREE
7 min
New User On-Demand Videos Free EmployeeExperience blue-ex Individual Courses English Beginner Course L2: Initiate Build surveys & programs
Sharing Your Research Project
Save time by storing frequently used content in libraries and working collaboratively on projects with colleagues. Applies to Qualtrics CoreXM and DesignXM products.
FREE
7 min
New User On-Demand Videos Free BrandXM CoreXM DesignXM black-cm Individual Courses English StrategyResearch Beginner Course L2: Initiate Build surveys & programs
Sharing Your CX Project
Save time by storing frequently used content in libraries and working collaboratively on projects with colleagues.
FREE
7 min
CustomerExperience New User On-Demand Videos Free green-cx Individual Courses English Beginner Course L2: Initiate Build surveys & programs
Sharing Your EX Project
Save time by storing frequently used content in libraries and working collaboratively on projects with colleagues.
FREE
7 min
New User On-Demand Videos Free EmployeeExperience blue-ex Individual Courses English Beginner Course L2: Initiate Build surveys & programs
Understanding Customer Data
Planning your analysis and learn how to track trends and collect insights by viewing your organizations’ dashboards.
FREE
22 min
CustomerExperience Experienced User On-Demand Videos Free DesignXM green-cx Individual Courses English StrategyResearch Beginner Course L2: Initiate View and understand results
Understanding Product Experience
Learn how to use pre-built PX Solutions to capture important product feedback during all stages of your Product Lifecycle, in order to help you design products your customers want, iterate feature improvements, and build loyal customers.
FREE
46 min
experience-research experience-product On-Demand Courses On-Demand Videos Free ProductXM lightblue-px Individual Courses English StrategyResearch Beginner Course Build surveys & programs
Understanding Your 360 Feedback
Learn how to interpret your response data and better prepare for reporting by managing responses, using filters, and exporting raw data.
FREE
10 min
New User On-Demand Videos Free EmployeeExperience blue-ex Individual Courses English Beginner Course L2: Initiate View and understand results
Understanding Your Research Feedback
Explore the different ways to view and organize your data through managing results, recoding values, and exporting & importing response data. Applies to Qualtrics CoreXM and DesignXM products.
FREE
24 min
New User On-Demand Videos Free BrandXM CoreXM DesignXM black-cm Individual Courses English StrategyResearch Beginner Course L2: Initiate Build surveys & programs View and understand results
Understanding Your CX Feedback
Learn to correctly interpret your data by understanding how feedback is displayed in Data & Analysis.
FREE
14 min
CustomerExperience New User On-Demand Videos Free green-cx Individual Courses English Beginner Course L2: Initiate Build surveys & programs View and understand results
Understanding Your EX Feedback
Learn how to interpret your response data and better prepare it for further analysis by managing responses, using filters, and exporting raw data.
FREE
9 min
New User On-Demand Videos Free EmployeeExperience blue-ex Individual Courses English Beginner Course L2: Initiate Build surveys & programs View and understand results
Using Stats iQ to Analyze Data
Use Stats iQ to explore your customer data, discover relationships between drivers, and create new variables.
FREE
41 min
CustomerExperience Experienced User On-Demand Videos Free CoreXM DesignXM experience-default black-cm Text iQ / Stats iQ Individual Courses English StrategyResearch QualtricsPlatform Course Analyze data L4: Scale Intermediate
Using Stats iQ to Identify Key Drivers
Take what you know about Stats iQ and apply it to go deeper with regression to discover what drives your key outcomes.
FREE
33 min
CustomerExperience Experienced User On-Demand Videos Free CoreXM DesignXM black-cm Text iQ / Stats iQ Individual Courses English StrategyResearch QualtricsPlatform Course Analyze data L4: Scale Intermediate
Using the Diversity, Equity, & Inclusion (DEI) Solution
Learn how to use the pre-built Diversity, Equity, & Inclusion Solution to further close experience gaps for underrepresented employee groups within your organization.
FREE
108 min
experience-employee Experienced User On-Demand Courses On-Demand Videos Free EmployeeExperience blue-ex Individual Courses English Beginner Course L3: Mobilize Build surveys & programs
How to Use the EX25 Model and the Guided Engagement Program
Learn how to use the pre-built EX25 Guided Solution to design and launch your Annual Engagement program in line with research-backed best practices, leading to insights that can improve the employee experience at your organization.
FREE
33 min
experience-employee xz-new Experienced User On-Demand Courses On-Demand Videos Free EmployeeExperience blue-ex Dashboards Individual Courses English New to Qualtrics Beginner Course Start from the beginning Acting on feedback L2: Initiate L3: Mobilize Build surveys & programs View and understand results
Implementing Best Practices in Dashboard Design
Provide the optimal dashboard experience for your viewers by learning how to cater to your audience, utilize design principles, and other associated best practices.
FREE
155 min
xz-new CustomerExperience Experienced User On-Demand Courses Free green-cx Dashboards English Create dashboards and reports Beginner Course L4: Scale
XM Fundamentals Certification Exam
Complete the associated learning journey to solidify your content knowledge. Then schedule your certification exam here with our online proctoring partner to prove your expertise.
$100
68 min
Certifications level-1-xm Premium XM Institute certification-styles Individual Courses xmf_expiration
Utilizing Qualtrics Workflows
Learn how to use Workflows to trigger tasks and act on feedback
FREE
23 min
CustomerExperience Free EmployeeExperience DesignXM black-cm Workflows Individual Courses English StrategyResearch QualtricsPlatform Beginner Course Connect & integrate Build surveys & programs L4: Scale
Using the Well-being at Work Solution
Learn how to use the pre-built ‘Well-being at Work’ Solution to capture important feedback pertaining to employee well-being and resilience, and take action to help manage the various pressures faced in the workplace.
FREE
46 min
experience-employee Experienced User On-Demand Courses Free EmployeeExperience blue-ex Individual Courses English latest-courses
Managing Users & Permissions on Your Healthcare Brand
Learn about the skills and tools that will help you manage your organization’s Qualtrics users.
FREE
22 min
CustomerExperience level-1-xm On-Demand Courses On-Demand Videos Admin Getting Started Healthcare platform administration Healthcare
Managing Your Patient Experience Surveys
Manage surveys that check in on your patients and understand their experiences with your healthcare organization
FREE
11 min
CustomerExperience level-1-xm On-Demand Courses On-Demand Videos Free Patient Experience Healthcare
Managing a Contact Directory for Distribution of Patient Experience Surveys
Learn how to effectively communicate with your patients by maintaining a singular platform for contacts.
FREE
31 min
CustomerExperience level-1-xm On-Demand Courses On-Demand Videos Patient Experience Healthcare
Maintaining Patient Experience Dashboards
Maintain dashboards that visualize your Patient Experience data and grant access to the relevant stakeholders
FREE
19 min
CustomerExperience level-1-xm On-Demand Courses On-Demand Videos English Patient Experience Healthcare Dashboard Viewer/Report Consumer Create dashboards and reports Beginner Course L2: Initiate Settings and Configuration
Modern Employee Experience Management
Traditional EX Programs have historically demonstrated value. But EX Management is continuously evolving, providing organizations with the agility they need to respond to rapid change and drive ongoing workforce improvements. Learn the features and practices of Modern EXM that can advance the maturity of your organization's EX Programs.
FREE
experience-employee level-1-xm experience-institute On-Demand Courses On-Demand Videos Free XM Institute EmployeeExperience blue-ex Thought Leadership Individual Courses English Course L3: Mobilize Build surveys & programs Intermediate
Becoming an Effective Healthcare Platform Administrator
This course is designed for Healthcare Platform Administrators, who are responsible for managing users accounts and permissions, editing and distributing surveys, maintaining and sharing dashboard access, and managing a closed-loop system with patients.
5 COURSES
CustomerExperience level-1-xm On-Demand Courses On-Demand Videos Admin Learning Journeys English Patient Experience Healthcare
Getting Started as a Organizational Leader
This course is designed for Organizational Leaders, who are responsible for monitoring results, identifying areas for improvement, and driving change in their healthcare organization.
3 COURSES
experience-customer CustomerExperience level-1-xm On-Demand Courses On-Demand Videos Free experience-default Getting Started Learning Journeys English Patient Experience Healthcare
Getting Started with Patient Experience
This three part learning journey is designed for anyone within the Healthcare industry that is new to XM and Qualtrics.
3 COURSES
experience-customer CustomerExperience level-1-xm On-Demand Courses On-Demand Videos Free experience-default Getting Started Learning Journeys English Patient Experience Healthcare latest-courses
Understanding Patient Survey Data
Understand how to access and manage your collected raw data.
FREE
15 min
experience-customer CustomerExperience level-1-xm On-Demand Courses On-Demand Videos Free experience-default Getting Started English Patient Experience Healthcare Beginner Course View and understand results
Analyzing Patient Feedback with Text iQ
Learn how analyze your collected data to uncover new patient insights using Text iQ
FREE
8 min
experience-customer CustomerExperience level-1-xm On-Demand Courses On-Demand Videos Free experience-default English Quick Start Patient Experience Healthcare Beginner Analyze data L5: Embed
Using Dashboards to Report Patient Feedback
Maintain dashboards that visualize your Patient Experience data and grant access to the relevant stakeholders
FREE
21 min
experience-customer CustomerExperience level-1-xm On-Demand Courses On-Demand Videos Free experience-default Getting Started English Patient Experience Healthcare Dashboard Viewer/Report Consumer Create dashboards and reports Beginner Course
Closing the Loop with Patients (PX Leader)
Leverage ticketing to prioritize and respond to patient feedback
FREE
27 min
experience-customer CustomerExperience level-1-xm On-Demand Courses On-Demand Videos Free experience-default Getting Started English Patient Experience Beginner Course Acting on feedback L3: Mobilize
Getting Started as a Patient Experience Leader
This course is designed for Patient Experience Leaders, who are responsible for analyzing survey results, actioning close loop tickets to respond to feedback, and maintaining and sharing results in the form of dashboards.
4 COURSES
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Using Your Patient Experience Dashboard
Learn how to navigate your dashboard so that you can effectively monitor patient feedback and identify areas for improvement
FREE
16 min
experience-customer CustomerExperience level-1-xm On-Demand Courses On-Demand Videos Free experience-default Getting Started English Patient Experience Healthcare Dashboard Viewer/Report Consumer Create dashboards and reports Beginner Course
Closing the Loop with Patients (Service Line)
Leverage ticketing to prioritize and respond to patient feedback
FREE
22 min
experience-customer CustomerExperience level-1-xm On-Demand Courses On-Demand Videos Free experience-default Getting Started English Patient Experience Healthcare Beginner Course Acting on feedback L3: Mobilize
Effectively Leading Change in Your Organization
Lead change effectively in your organization using best practice methodology and principles.
FREE
24 min
experience-customer CustomerExperience level-1-xm On-Demand Courses On-Demand Videos Free experience-default Getting Started English Patient Experience Healthcare StrategyResearch Beginner Course Build surveys & programs
Using Qualtrics for Standalone Projects
Engage more employees with Qualtrics around the office by creating shared registration forms, coordinating schedules for team events, testing knowledge with quizzes, and more.
3 COURSES
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XM Discover: Report Consumer
aka “The Dashboard Viewer”: This learning path is meant for stakeholders who only wish to receive and view dashboards created by other team members. They can interact with the reports but cannot author their own dashboards.
FREE
1 Course
Free Learning Journeys English scorm-hide-menu XM Discover experience-discover Dashboard Viewer/Report Consumer Report Creator (Dashboard Builder)
Institute of Higher Learning: Learning Journey
This course is built for new to experienced researchers to learn more on how Qualtrics can help you to become more effective in your Academic Research.
4 WEEKS
New User On-Demand Courses Free CoreXM DesignXM black-cm Workflows Dashboards Text iQ / Stats iQ XMD Embedded Data Admin Learning Journeys English StrategyResearch
Basic Reporting with Operational Dashboards
Basic Dashboard navigation and creation of graphical displays to analyze insights. This course is meant for individuals who will be responsible for creating, maintaining, and distributing analysis to stakeholders on a regular basis.
Not currently available
300 min
Free Individual Courses English scorm-hide-menu XM Discover
Understanding Sentiment and XM Enrichments
Understand our sophisticated sentiment engine to discover areas of delight and failed expectations, perceived effort and expressed emotions. Discover actionable insights directly from the voice of your customer quickly and easily – all to save money, make money and reduce risk, ultimately to optimize Your Business.
Not currently available
120 min
Free Individual Courses English scorm-hide-menu XM Discover
Illustrating Insights with Analytical Dashboards
Learn how to create deep dive, analytic dashboards that align with stakeholder questions to identify actionable insights.
Not currently available
180 min
Free Individual Courses English scorm-hide-menu XM Discover
Basic Categorization Skills
Learn how to discern what the important conversations are by organizing and capturing source feedback into topics and themes. Learn the basic concepts of categorization strategies, evaluating stakeholder questions and building a category model.
Not currently available
300 min
Free Individual Courses English scorm-hide-menu XM Discover
XM Discover: Configuration Analyst
This learning path is meant for power users responsible for configuring and maintaining the XM Discover solution from building models, tuning sentiment, and analyzing data to provide insights based on business questions. This path is estimated to take 16 hours.
FREE
5 Courses
Free Learning Journeys English XM Discover experience-discover Configuration Analyst (Discover Power User)
XM Discover: Report Creator
This learning path is meant for data & business analysts responsible for creating, maintaining, and distributing analysis to stakeholders on a regular basis. This path is estimated to take 11 hours.
FREE
4 Courses
Free Learning Journeys XM Discover experience-discover Report Creator (Dashboard Builder)
Qualtrics Quick Start
We've put together this collection of short videos to help you learn the basics of Qualtrics and get to know important features and concepts.
10 COURSES
CustomerExperience level-1-xm New User On-Demand Videos Free BrandXM ProductXM EmployeeExperience CoreXM DesignXM experience-default Learning Journeys English Quick Start latest-courses StrategyResearch
Testing Knowledge
Learn to test team members' or customers' knowledge through distributed quizzes, and short surveys.
FREE
13 min
CustomerExperience On-Demand Videos Free CoreXM black-cm Individual Courses English Quick Start StrategyResearch Beginner Build surveys & programs
Planning Events
Get the most out of Qualtrics by learning how to coordinate schedules for upcoming team events and upcoming meetings.
FREE
16 min
CustomerExperience On-Demand Videos Free CoreXM black-cm Individual Courses English Quick Start StrategyResearch Beginner Build surveys & programs
Learn to Use Qualtrics Customer Experience
New to Qualtrics CustomerXM? This video series will walk you through how to build and distribute surveys to your customers, as well as report on customer experience data.
7 COURSES
experience-customer featured CustomerExperience New User On-Demand Videos Free experience-default green-cx Learning Journeys
Learn to Use Qualtrics Employee Experience
New to Qualtrics EmployeeXM? This video series will walk you through how to build and distribute surveys to your employees, as well as report on employee experience data.
6 COURSES
experience-employee featured New User On-Demand Videos Free EmployeeExperience experience-default blue-ex Learning Journeys
Learn to Use Qualtrics for Research
New to Qualtrics? Start here! This video series will teach you the basics of building and distributing a survey project, as well as how to report on your research data. This content applies to Qualtrics CoreXM and DesignXM products.
6 COURSES
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Learn to Use Qualtrics 360
Launching your first Qualtrics 360 project? This video series will teach you how to design your 360 project and capture actionable feedback for your employee reviews.
6 COURSES
experience-employee New User On-Demand Videos Free EmployeeExperience experience-default blue-ex Learning Journeys
Implementing Research Methodology
Ensure your research project is methodologically sound by learning the basics of survey methodology and how to apply it.
5 COURSES
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XM For Strategy & Research Learning Journey
Welcome to the 5-week XM For Strategy & Research learning journey program! Each week, complete the training courses listed to become a Qualtrics and XM Expert.
5 WEEKS
CoreXM DesignXM black-cm Learning Journeys English StrategyResearch
XM For Strategy & Research Learning Journey for Brand Admins
Welcome to the 5-week XM For Strategy & Research learning journey program! Each week, complete the training courses listed to become a Qualtrics and XM Expert.
5 WEEKS
CoreXM DesignXM black-cm Learning Journeys English StrategyResearch
XM For Employee Experience Engagement Learning Journey
Welcome to the 5-week XM For Employee Experience Engagement learning journey program! Each week, complete the training courses listed to become a Qualtrics and XM Expert.
5 WEEKS
EmployeeExperience blue-ex Learning Journeys English
XM For Employee Experience Engagement Learning Journey for Brand Admins
Welcome to the 5-week XM For Employee Experience Engagement learning journey program! Each week, complete the training courses listed to become a Qualtrics and XM Expert.
5 WEEKS
EmployeeExperience blue-ex Learning Journeys English
Digital XM For Customer Experience Learning Journey
Welcome to the 5-week Digital XM For Customer Experience learning journey program! Each week, complete the training courses listed to become a Qualtrics and XM Expert.
5 WEEKS
CustomerExperience green-cx Learning Journeys English
Digital XM For Customer Experience Learning Journey for Brand Admins
Welcome to the 5-week Digital XM For Customer Experience learning journey program! Each week, complete the training courses listed to become a Qualtrics and XM Expert.
5 WEEKS
CustomerExperience green-cx Learning Journeys English
Introduction to the Delighted + Qualtrics Graduation Program
Familiarize yourself with key differences between Delighted and Qualtrics, and become comfortable with Qualtrics terms and account navigation.
FREE
27 min
CustomerExperience Free green-cx Individual Courses English Delighted Beginner Course Start from the beginning
Delighted + Qualtrics: Taking Action and Closing the Loop
Leverage our Close the Loop tools to prioritize and respond to customer feedback.
FREE
30 min
CustomerExperience Free green-cx Individual Courses English Delighted Respond to feedback Beginner Course
Delighted + Qualtrics: What's Next?
Be familiar with the resources available to you as you grow and expand your CX program.
FREE
3 min
CustomerExperience Free green-cx Individual Courses English Delighted Beginner Course Build surveys & programs
Delighted + Qualtrics: How to Manage the XM Directory
Learn how to effectively manage your Directory and Directory Contacts.
FREE
63 min
CustomerExperience Free green-cx Individual Courses English Delighted Beginner Course Build surveys & programs
Delighted + Qualtrics: Basics of a Migrated Dashboard
Understand how to interpret your migrated Qualtrics Dashboard to gather key insights from your data.
FREE
26 min
CustomerExperience Free green-cx Individual Courses English Delighted Beginner Course View and understand results
Delighted + Qualtrics: Analyzing Data with Text iQ
Understand about the importance of text sentiment when analyzing feedback.
FREE
43 min
CustomerExperience Free green-cx Individual Courses English Delighted Beginner Course Analyze data
Delighted + Qualtrics: Analyzing Data with Stats iQ
Be able to uncover meaningful insights with Stats iQ analysis.
FREE
39 min
CustomerExperience Free green-cx Individual Courses English Delighted Beginner Course Analyze data
Delighted + Qualtrics: Advancing Your Survey
Understand how to use Qualtrics survey building features in order to scale your CX Program.
FREE
90 min
CustomerExperience Free green-cx Individual Courses English Delighted Beginner Course Build surveys & programs
Delighted + Qualtrics: Advancing Your Dashboard
Build effective Dashboards that inspire key stakeholders to take action.
FREE
126 min
CustomerExperience Free green-cx Individual Courses English Delighted Beginner Course Create dashboards for others
Delighted + Qualtrics: Accessing and Distributing a Migrated Project
Be able to confidently access your migrated projects, review migrated data and identify the best distribution method for your survey project.
FREE
49 min
CustomerExperience Free green-cx Individual Courses English Delighted Beginner Course Build surveys & programs
Analyzing Feedback with Text iQ and Stats iQ
Learn how to improve your data analytics and driver analysis skills by using Qualtrics iQ
6 COURSES
experience-customer Free green-cx Learning Journeys English
Bundle: XM for Strategy & Research Expert + Qualtrics Platform Essentials Certification
Purchase the XM For Strategy & Research Expert and Qualtrics Platform Essentials certification exams together for a $100 discount.
$500
Certifications Experienced User Premium CoreXM DesignXM certification-styles black-cm purchased-flag Learning Journeys English proserv-bundle tile-strikethrough-600 tile-category-l1-+-l2-bundle StrategyResearch
Managing Your License as a Brand Administrator
Learn the methodology of being an effective Brand Administrator for a Qualtrics license, as well as how to utilize the Admin Page within Qualtrics.
FREE
46 min
CustomerExperience level-1-xm Experienced User On-Demand Courses Free BrandXM ProductXM EmployeeExperience CoreXM DesignXM Admin Individual Courses English latest-courses Brand Administrator StrategyResearch QualtricsPlatform New to Qualtrics Beginner Course L2: Initiate Settings and Configuration
Fundamentals of XM Discover
START HERE! Fundamentals of XM Discover is a high-level introduction to the Discover XM product.
FREE
60 min
Free Individual Courses English scorm-hide-menu XM Discover experience-discover Beginner Course Start from the beginning L2: Initiate Analyze data
Quick Start: Projects vs. Programs
This short video will show you the difference between a project and program in Qualtrics.
FREE
2 min
CustomerExperience level-1-xm New User On-Demand Videos Free BrandXM ProductXM EmployeeExperience CoreXM DesignXM Individual Courses English Quick Start learn-basics StrategyResearch QualtricsPlatform Beginner L2: Initiate Build surveys & programs
Quick Start: Introducing XM Solutions
Learn how to quickly find, configure, and launch pre-built XM Solutions in the Qualtrics platform.
FREE
7 min
CustomerExperience level-1-xm New User On-Demand Courses On-Demand Videos Free BrandXM ProductXM EmployeeExperience CoreXM DesignXM Education Workflows Dashboards Digital Feedback Getting Started Best Practices Individual Courses English Patient Experience latest-courses learn-basics XM Solution Courses Reports Action Planning StrategyResearch QualtricsPlatform New to Qualtrics Beginner Course L2: Initiate Build surveys & programs
Bundle: XM for Customer Experience Expert + Qualtrics Platform Essentials Certification
Purchase the XM For Customer Experience Expert and Qualtrics Platform Essentials certification exams together for a $100 discount.
$500
CustomerExperience Certifications Experienced User Premium certification-styles green-cx purchased-flag Learning Journeys English proserv-bundle tile-strikethrough-600 tile-category-l1-+-l2-bundle
Bundle: XM for Employee Experience Expert + Qualtrics Platform Essentials Certification
Purchase the XM For Employee Experience Expert and Qualtrics Platform Essentials certification exams together for a $100 discount.
$500
Certifications Experienced User Premium EmployeeExperience certification-styles blue-ex purchased-flag Learning Journeys English proserv-bundle tile-strikethrough-600 tile-category-l1-+-l2-bundle
Bundle: Qualtrics Platform Essentials + XM Fundamentals Certification
Purchase the Qualtrics Platform Essentials and XM Fundamentals certification exams together for a $100 discount.
$100
CustomerExperience Certifications level-1-xm New User Premium EmployeeExperience CoreXM DesignXM certification-styles purchased-flag Learning Journeys English proserv-bundle Tile Strikethrough 200 tile-strikethrough-200 tile-category-level-1-/-foundational StrategyResearch
Wir stellen XM-Lösungen vor
Erfahren Sie, wie Sie vorgefertigte XM-Lösungen auf der Qualtrics-Plattform schnell finden, konfigurieren und starten.
FREE
7 min
CustomerExperience level-1-xm New User On-Demand Courses On-Demand Videos Free BrandXM ProductXM EmployeeExperience CoreXM DesignXM Education Workflows Dashboards Digital Feedback Getting Started Best Practices Individual Courses German Patient Experience latest-courses XM Solution Courses Reports Action Planning StrategyResearch
Présentation des Solutions XM
Découvrez comment rechercher, configurer et lancer rapidement des solutions XM prédéfinies sur la plateforme Qualtrics.
FREE
7 min
CustomerExperience level-1-xm New User On-Demand Courses On-Demand Videos Free BrandXM ProductXM EmployeeExperience CoreXM DesignXM Education Workflows Dashboards Digital Feedback Getting Started Best Practices Individual Courses French Patient Experience latest-courses XM Solution Courses Reports Action Planning StrategyResearch
Presentamos las Soluciones XM
Aprenda a buscar, configurar y lanzar rápidamente soluciones XM prediseñadas en la plataforma Qualtrics.
FREE
7 min
CustomerExperience Spanish level-1-xm New User On-Demand Courses On-Demand Videos Free BrandXM ProductXM EmployeeExperience CoreXM DesignXM Education Workflows Dashboards Digital Feedback Getting Started Best Practices Individual Courses Patient Experience latest-courses XM Solution Courses Reports Action Planning StrategyResearch
XMソリューションのご紹介
クアルトリクス プラットフォームで事前に構築された XM ソリューションをすばやく検索、構成、起動する方法を学びます。
FREE
7 min
CustomerExperience level-1-xm Japanese New User On-Demand Courses On-Demand Videos Free BrandXM ProductXM EmployeeExperience CoreXM DesignXM Education Workflows Dashboards Digital Feedback Getting Started Best Practices Individual Courses Patient Experience latest-courses XM Solution Courses Reports Action Planning StrategyResearch
How to Use Text iQ to Analyze Comments
Analyze your text data with Text iQ to understand what matters most to your respondents and drive action.
FREE
45 min
CustomerExperience level-1-xm New User Experienced User On-Demand Courses On-Demand Videos Free BrandXM ProductXM EmployeeExperience CoreXM DesignXM Dashboards Text iQ / Stats iQ On-Demand Articles Individual Courses English latest-courses StrategyResearch QualtricsPlatform Beginner Course Analyze data L4: Scale
XM100: Introduction to Experience Management
This course is the first of two courses in the XM Fundamentals Certification learning journey.
FREE
5 hr
Certifications level-1-xm experience-institute Free XM Institute certification-styles Thought Leadership English QualtricsPlatform Beginner Start from the beginning Certification L1: Investigate L2: Initiate
XM101: Building an Experience Management Program
This course is the second of two courses in the XM Fundamentals Certification learning journey.
FREE
5 hr
Certifications level-1-xm experience-institute XM Institute certification-styles Thought Leadership English QualtricsPlatform Beginner Start from the beginning Certification L2: Initiate L3: Mobilize Build surveys & programs
NEW! Brand Tracking in Qualtrics
Learn how to run a successful Brand Tracking Program to understand your brand’s perception among consumers.
FREE
xz-new experience-brand experience-product New User BrandXM ProductXM purple-bx Dashboards English latest-courses Standard User Dashboard Viewer/Report Consumer StrategyResearch Create dashboards and reports Beginner Course L2: Initiate Build surveys & programs
Understanding Employee Journey Analytics
This content provides a strategic overview of Employee Journey Analytics (EJA), explaining its core purpose and value for any organization's Experience Management (XM) program.
FREE
65 min
EmployeeExperience English latest-courses Employee Journey Analytics Course L2: Initiate L3: Mobilize Build surveys & programs L4: Scale Intermediate
Exploring and Analyzing Your Data
Learn how to prepare your data and then analyze it with powerful tools to uncover meaningful insights.
FREE
142 min
experience-research Certifications Domo - CME New User Experienced User On-Demand Courses Free CoreXM DesignXM black-cm Text iQ / Stats iQ Individual Courses English StrategyResearch Intermediate User Certification L3: Mobilize Analyze data Intermediate
QuickStart: How to Set Up and Use Research Hub
Learn how to search, organize, and share your organization's research using Research Hub's AI-powered platform
10 min
New User Free CoreXM Individual Courses English Quick Start StrategyResearch Basic User ML: Investigate ML: Initiate Intermediate User Research Hub Beginner Connect & integrate L2: Initiate L3: Mobilize Build surveys & programs L4: Scale Intermediate Settings and Configuration
Brand Administration Basics
This short video will show Brand Admins the tools available to them in Qualtrics and how to access them.
FREE
CustomerExperience level-1-xm New User On-Demand Videos Free BrandXM ProductXM EmployeeExperience CoreXM DesignXM Admin Getting Started Individual Courses English Quick Start learn-basics Brand Administrator StrategyResearch Basic User QualtricsPlatform License Brand Admin Basics Introductory Administration Introduction to Admin Learn basics Beginner Start from the beginning L2: Initiate Settings and Configuration
Quick Start: Introduction to Experience Management
Watch this video for a brief introduction to Experience Management.
FREE
3 min
CustomerExperience New User EmployeeExperience English Quick Start learn-basics StrategyResearch Basic User QualtricsPlatform Beginner L1: Investigate L2: Initiate Build surveys & programs
Quick Start: How to Build a Survey
Get started building surveys in Qualtrics using templates, guided solutions, and the Survey Builder.
FREE
6 min
CustomerExperience New User Free EmployeeExperience Getting Started English Quick Start learn-basics Getting Started Series getting-started-series StrategyResearch MMC: Listen Basic User ML: Initiate Survey QualtricsPlatform Beginner Start from the beginning L1: Investigate L2: Initiate Build surveys & programs
Quick Start: How to use the Survey Flow
Learn how to use the survey flow to control the structure, logic, and respondent experience of your Qualtrics survey.
FREE
5 min
CustomerExperience New User Free EmployeeExperience Getting Started English Quick Start learn-basics Getting Started Series getting-started-series StrategyResearch MMC: Listen Basic User ML: Investigate ML: Mobilize QualtricsPlatform Beginner Start from the beginning L1: Investigate L2: Initiate Build surveys & programs
Quick Start: How to Distribute a Survey
Learn how to share your survey with respondents using the Distributions tab, including anonymous links, email invitations, and other distribution methods.
4 min
CustomerExperience New User Free EmployeeExperience English Quick Start learn-basics StrategyResearch MMC: Listen Basic User ML: Investigate QualtricsPlatform Beginner Start from the beginning L1: Investigate L2: Initiate Build surveys & programs
Quick Start: How to View and Manage Data
Learn how to view, filter, edit, and export your survey response data using the Data & Analysis tab in Qualtrics.
CustomerExperience New User Free EmployeeExperience Getting Started English Quick Start learn-basics Getting Started Series getting-started-series StrategyResearch MMC: Listen MMC: Understand Basic User ML: Investigate ML: Initiate QualtricsPlatform Beginner Start from the beginning L1: Investigate L2: Initiate Analyze data View and understand results
Quick Start: How to Visualize and Share Results
Learn how to visualize and share your survey results using Results Dashboards and Reports in Qualtrics.
5 min
CustomerExperience New User EmployeeExperience English Quick Start StrategyResearch MMC: Act ML: Investigate ML: Mobilize QualtricsPlatform Create dashboards and reports Beginner Start from the beginning L1: Investigate L2: Initiate View and understand results
Quick Start: How to Collect and Analyze Video Feedback
Learn how to collect video feedback from survey respondents and analyze recordings using transcripts, sentiment analysis, and AI-powered insights.
13 min
CustomerExperience Free EmployeeExperience Individual Courses English Quick Start StrategyResearch MMC: Listen MMC: Understand ML: Investigate ML: Initiate QualtricsPlatform Beginner Start from the beginning L1: Investigate L2: Initiate Build surveys & programs
AI Feature Focus: AI-Powered Text Analysis with Insights Explorer
A micro-learning focused on how to enable Insights Explorer.
10 min
CustomerExperience New User EmployeeExperience English Quick Start StrategyResearch MMC: Listen MMC: Understand Basic User ML: Initiate ML: Mobilize Intermediate User QualtricsPlatform Acting on feedback L2: Initiate Analyze data Intermediate
AI Feature Focus: Get Deeper Customer Insights with Adaptive Follow-Up
Learn to implement Adaptive Follow-Up (Conversational Feedback) in New and Existing Surveys
12 min
CustomerExperience New User EmployeeExperience English Quick Start StrategyResearch MMC: Listen MMC: Understand Basic User ML: Initiate ML: Mobilize Intermediate User QualtricsPlatform New to Qualtrics L3: Mobilize Build surveys & programs Intermediate
AI Feature Focus: Transform Basic Responses into Detailed Insights with Response Clarity Validation
Learn how to turn on Response Clarity validation in surveys.
8 min
CustomerExperience New User EmployeeExperience English Quick Start StrategyResearch MMC: Listen MMC: Understand Basic User ML: Initiate ML: Mobilize Intermediate User QualtricsPlatform New to Qualtrics L3: Mobilize Build surveys & programs Intermediate
Quick Start: The Catalog & How to Use it
This short video will show you how to use the Qualtrics Catalog to your advantage when creating new Projects.
FREE
2 min
CustomerExperience level-1-xm New User On-Demand Videos Free BrandXM ProductXM EmployeeExperience CoreXM DesignXM Individual Courses English Quick Start learn-basics StrategyResearch QualtricsPlatform New to Qualtrics Beginner Start from the beginning L2: Initiate
The Homepage & How to Use it
This short video will show you the capabilities of the Qualtrics Homepage and how to customize it to your liking.
FREE
2 min
CustomerExperience level-1-xm New User On-Demand Videos Free BrandXM ProductXM EmployeeExperience CoreXM DesignXM Individual Courses English Quick Start learn-basics StrategyResearch QualtricsPlatform New to Qualtrics Beginner Start from the beginning L2: Initiate
Workflows
This short video will explain what Workflows are and how to create them.
FREE
1 min
CustomerExperience level-1-xm New User On-Demand Videos Free BrandXM ProductXM EmployeeExperience CoreXM DesignXM Workflows Individual Courses English Quick Start learn-basics StrategyResearch QualtricsPlatform Beginner Connect & integrate L2: Initiate Build surveys & programs
XM Directory
This short video will explain what the XM Directory is and the advantages of using it.
FREE
2 min
CustomerExperience New User On-Demand Videos Free green-cx Individual Courses English Quick Start learn-basics Beginner Connect & integrate L2: Initiate Build surveys & programs
Building a Survey Project
This course provides a comprehensive guide to building and managing survey projects in Qualtrics. You'll learn to create and organize projects, use standard question types, apply logic and randomization, and configure survey-level settings for a professional experience.
FREE
73 min
CustomerExperience Certifications level-1-xm Domo - QPE New User On-Demand Courses Free BrandXM EmployeeExperience CoreXM DesignXM Individual Courses English StrategyResearch MMC: Listen Basic User ML: Investigate ML: Initiate ML: Embed Survey QualtricsPlatform Designer Beginner Course Start from the beginning Certification L2: Initiate Build surveys & programs
Building An Advanced Survey
Learn about the question types, methodologies, and survey design tools necessary to create specialized research projects.
FREE
86 min
Certifications Domo - CME Experienced User On-Demand Courses Free CoreXM DesignXM black-cm Individual Courses English StrategyResearch Survey ConjointMaxDiff Course Certification L3: Mobilize Build surveys & programs Intermediate
Delighted + Qualtrics: avanzar en su encuesta
Comprenda cómo usar las funciones de creación de encuestas de Qualtrics para escalar su programa de CX.
FREE
90 min
CustomerExperience Spanish Free green-cx Individual Courses English Delighted Beginner Course Build surveys & programs
Discover: Advanced Categorization
Builds on skills learned in Basic Categorization with a deeper understanding of advanced concepts as well as advanced category rule tools and techniques.
FREE
Free Individual Courses English scorm-hide-menu XM Discover Beginner Course Analyze data
Experience Management: A Brief Introduction
Experience Management is changing the way businesses operate. Understanding the full landscape of an organization has never been more important or more accessible than it is now. Kick start your understanding of Experience Management with this introductory module.
FREE
27 min
CustomerExperience Certifications level-1-xm Domo - QPE New User On-Demand Courses Free BrandXM EmployeeExperience CoreXM DesignXM Individual Courses English StrategyResearch MMC: Listen MMC: Understand MMC: Act Basic User ML: Investigate ML: Initiate QualtricsPlatform Beginner Course Start from the beginning Certification L2: Initiate
Implementing the XM Discover Solution with Categorization
Learn how to use category models to answer stakeholder requests for actionable insights from customer feedback.
FREE
60 min
Free English scorm-hide-menu XM Discover experience-discover Beginner Course Analyze data
SEE Clearer Insights with XM Discover Enrichments
Course Description: Understand our sophisticated sentiment engine to discover areas of delight and failed expectations, perceived effort and expressed emotions. Discover actionable insights directly from the voice of your customer quickly and easily...
FREE
90 min
Free English scorm-hide-menu XM Discover experience-discover Course Analyze data Intermediate
Ticket Owner Experience Redesign - Enablement Guide
This course is designed to help early access users navigate the redesign of the ticket owner experience.
FREE
25 min
experience-customer CustomerExperience level-1-xm New User On-Demand Courses Free green-cx Workflows English Beginner Course Connect & integrate Acting on feedback L2: Initiate
Distributing a Survey Project
After building and publishing your survey, you are ready to send your survey to collect data. This course provides a comprehensive overview of survey distribution in Qualtrics. It covers various distribution methods, from anonymous links to personalized invitations, and teaches you to manage contacts, send follow-up emails, and monitor key distribution metrics.
FREE
51 min
CustomerExperience Certifications level-1-xm Domo - QPE New User On-Demand Courses Free BrandXM EmployeeExperience CoreXM DesignXM Individual Courses English StrategyResearch MMC: Listen MMC: Understand Basic User ML: Initiate ML: Embed Survey Engagement QualtricsPlatform Beginner Certification Build surveys & programs L5: Embed
Planning and Designing a Survey
The survey is the backbone of data collection for XM, a well designed survey will ensure you have the data you need to make decisions. This course describes the downstream impacts of the survey, and outlines the survey design best practices to ensure quality data.
FREE
38 min
CustomerExperience Certifications level-1-xm Domo - QPE New User On-Demand Courses Free BrandXM EmployeeExperience CoreXM DesignXM Individual Courses English StrategyResearch MMC: Listen Basic User ML: Initiate Survey QualtricsPlatform Designer Beginner Certification L2: Initiate Build surveys & programs
Qualtrics Platform Essentials Capstone
Schließen Sie das zugehörige Abschlussprojekt ab, um Ihr Lernen zu festigen. Vereinbaren Sie Ihre Zertifizierungsprüfung mit unserem Online-Beaufsichtigungspartner, um Ihr Fachwissen zu beweisen.
Not currently available
68 min
level-1-xm Premium German
Understanding Survey Data
This course is designed for professionals who are beginning to use the Qualtrics platform and need to manage and prepare their survey data for analysis. You will gain practical skills in navigating the Data & Analysis tab, customizing your data view, managing different response types, and executing data imports and exports. Mastering these foundational data management techniques will empower you to ensure data integrity and prepare clean, reliable datasets for reporting and decision-making.
FREE
37 min
CustomerExperience Certifications level-1-xm Domo - QPE New User On-Demand Courses Free BrandXM EmployeeExperience CoreXM DesignXM Individual Courses English StrategyResearch MMC: Listen MMC: Understand Basic User ML: Initiate Survey QualtricsPlatform Beginner Certification L2: Initiate View and understand results
Analyzing Customer Feedback with Text iQ
Learn about the importance and meaning of text sentiment and create topics that categorize your text responses into easily understandable categories. This course provides a comprehensive guide to maximizing text analytics in Qualtrics. It covers a 5-step process from planning and building to analyzing and taking action on text data using Text iQ.
FREE
68 min
CustomerExperience Certifications Domo - CXE New User Experienced User On-Demand Courses Free green-cx Text iQ / Stats iQ Individual Courses English MMC: Listen MMC: Understand MMC: Act ML: Investigate ML: Mobilize Intermediate User ML: Embed ML: Scale Certification Analyze data Intermediate L5: Embed
Capturing Customer Experience Metrics
Learn strategies for identifying the appropriate customer experience metrics to achieve your program goals and applying survey design best practices.
FREE
90 min
CustomerExperience Certifications Domo - CXE Experienced User On-Demand Courses Free green-cx Individual Courses English Survey Beginner Certification L3: Mobilize Build surveys & programs
Exploring and Analyzing EX Data
Organize and analyze your collected data to uncover new employee insights.
FREE
44 min
Certifications Domo - EXE Experienced User On-Demand Courses Free ProductXM EmployeeExperience CoreXM DesignXM blue-ex Text iQ / Stats iQ Embedded Data Individual Courses English Brand Administrator MMC: Listen MMC: Understand MMC: Act ML: Investigate Intermediate User ML: Embed Advanced User Certification Analyze data Intermediate L5: Embed
Managing a Customer Directory for Distribution
This course provides a comprehensive guide to distributing surveys and managing contacts in Qualtrics XM Directory. You'll learn to use various distribution channels, manage contact data, and leverage automations.
FREE
89 min
CustomerExperience Certifications Domo - CXE On-Demand Courses Free green-cx XMD Individual Courses English latest-courses MMC: Listen MMC: Understand ML: Initiate ML: Mobilize ML: Embed Beginner Certification Build surveys & programs L5: Embed
Presentamos los programas de experiencia del empleado
Cree de forma independiente un programa de Employee Experience con un roadmap claro y estratégico, respaldado por las mejores prácticas de diseño de la encuesta para medir las métricas de resultados relevantes.
FREE
128 min
Spanish Certifications Domo - EXE Experienced User Free EmployeeExperience blue-ex Individual Courses English Beginner Certification L3: Mobilize Build surveys & programs
Understanding Your EX Feedback
Learn how to interpret your response data and better prepare it for further analysis by managing responses, using filters, and exporting raw data.
FREE
9 min
New User On-Demand Videos Free EmployeeExperience blue-ex Individual Courses English Beginner Course L2: Initiate Build surveys & programs View and understand results
Reporting Your EX Feedback
Drive organization-wide adoption of dashboards and reports by learning how to create comprehensive charts, graphs, and tables.
FREE
45 min
New User On-Demand Videos Free EmployeeExperience blue-ex Dashboards Individual Courses English Create dashboards and reports Beginner Course L2: Initiate View and understand results
Configuring Your EX Project
Create an engaging employee experience project by discovering how to build projects, questions types, and how to use basic logic.
FREE
21 min
New User On-Demand Videos Free EmployeeExperience blue-ex Individual Courses English Quick Start Beginner L2: Initiate Build surveys & programs
Sharing Your EX Project
Save time by storing frequently used content in libraries and working collaboratively on projects with colleagues.
FREE
7 min
New User On-Demand Videos Free EmployeeExperience blue-ex Individual Courses English Beginner Course L2: Initiate Build surveys & programs
Collecting EX Feedback
Drive survey response rates by learning how to efficiently manage, distribute to, and communicate with, your participants.
FREE
19 min
New User On-Demand Videos Free EmployeeExperience blue-ex Individual Courses English Beginner Course L2: Initiate Build surveys & programs
Customizing Your EX Project
Drive higher response rates and avoid survey fatigue by tailoring the survey experience to each individual employee and styling your project with appropriate branding.
FREE
10 min
New User On-Demand Videos Free EmployeeExperience blue-ex Embedded Data Individual Courses English Quick Start Beginner L2: Initiate Build surveys & programs
Sharing Your Research Project
Save time by storing frequently used content in libraries and working collaboratively on projects with colleagues. Applies to Qualtrics CoreXM and DesignXM products.
FREE
7 min
New User On-Demand Videos Free BrandXM CoreXM DesignXM black-cm Individual Courses English StrategyResearch Beginner Course L2: Initiate Build surveys & programs
Understanding Your Research Feedback
Explore the different ways to view and organize your data through managing results, recoding values, and exporting & importing response data. Applies to Qualtrics CoreXM and DesignXM products.
FREE
24 min
New User On-Demand Videos Free BrandXM CoreXM DesignXM black-cm Individual Courses English StrategyResearch Beginner Course L2: Initiate Build surveys & programs View and understand results
Customizing Your Research Project
Explore the advanced tools and features that allow you to tailor the survey experience of your respondents and improve your response collection.
FREE
18 min
New User On-Demand Videos Free BrandXM CoreXM DesignXM black-cm Embedded Data Individual Courses English StrategyResearch Beginner Course L2: Initiate Build surveys & programs
Configuring Your Research Project
Learn survey building fundamentals by creating questions and answer choices that engage respondents. Applies to Qualtrics Strategy & Research products.
FREE
25 min
New User On-Demand Videos Free BrandXM CoreXM DesignXM black-cm Individual Courses English Quick Start StrategyResearch Beginner Start from the beginning L2: Initiate Build surveys & programs
Collecting Research Feedback
Learn how to manage contacts and distribute your survey through different channels to engage your target audiences and drive response rates. Applies to Qualtrics CoreXM and DesignXM products.
FREE
14 min
New User On-Demand Videos Free BrandXM CoreXM DesignXM black-cm Individual Courses English StrategyResearch Beginner Course L2: Initiate Build surveys & programs
Reporting Your Research Feedback
Customize data visualizations with graphs and tables that display aggregate data in a comprehensive, shareable report. Applies to the Qualtrics CoreXM product.
FREE
12 min
New User On-Demand Videos Free BrandXM CoreXM DesignXM black-cm Individual Courses English StrategyResearch Create dashboards and reports Beginner Course L2: Initiate View and understand results
Fundamentals of XM Discover
START HERE! Fundamentals of XM Discover is a high-level introduction to the Discover XM product.
FREE
60 min
Free Individual Courses English scorm-hide-menu XM Discover experience-discover Beginner Course Start from the beginning L2: Initiate Analyze data
Illustrating Insights with Analytical Dashboards
Learn how to create deep dive, analytic dashboards that align with stakeholder questions to identify actionable insights.
Not currently available
180 min
Free Individual Courses English scorm-hide-menu XM Discover
Understanding Sentiment and XM Enrichments
Understand our sophisticated sentiment engine to discover areas of delight and failed expectations, perceived effort and expressed emotions. Discover actionable insights directly from the voice of your customer quickly and easily – all to save money, make money and reduce risk, ultimately to optimize Your Business.
Not currently available
120 min
Free Individual Courses English scorm-hide-menu XM Discover
Fundamentals of XM Discover
START HERE! Fundamentals of XM Discover is a high-level introduction to the Discover XM product.
FREE
60 min
Free Individual Courses English scorm-hide-menu XM Discover experience-discover Beginner Course Start from the beginning L2: Initiate Analyze data
Basic Reporting with Operational Dashboards
Basic Dashboard navigation and creation of graphical displays to analyze insights. This course is meant for individuals who will be responsible for creating, maintaining, and distributing analysis to stakeholders on a regular basis.
Not currently available
300 min
Free Individual Courses English scorm-hide-menu XM Discover
Configuring Your CX Project
Learn survey building fundamentals by creating questions and answer choices that engage customers.
FREE
20 min
CustomerExperience New User On-Demand Videos Free green-cx Individual Courses English Quick Start Beginner Start from the beginning L2: Initiate Build surveys & programs
Customizing Your CX Project
Drive higher response rates and avoid survey fatigue by tailoring the survey experience to each individual customer and styling your project with appropriate branding.
FREE
13 min
CustomerExperience New User On-Demand Videos Free green-cx Embedded Data Individual Courses English Quick Start Beginner L2: Initiate Build surveys & programs
Understanding Your CX Feedback
Learn to correctly interpret your data by understanding how feedback is displayed in Data & Analysis.
FREE
14 min
CustomerExperience New User On-Demand Videos Free green-cx Individual Courses English Beginner Course L2: Initiate Build surveys & programs View and understand results
Automating CX Follow Ups with Workflows and Tasks
Notify your team when a customer interaction requires follow-up by utilizing Workflows & Tasks.
FREE
10 min
CustomerExperience New User On-Demand Videos Free green-cx Workflows Individual Courses English Quick Start Beginner Acting on feedback L2: Initiate
Reporting Your CX Feedback
Design and customize dashboards that showcase your data in an easily digestible format for your internal teams.
FREE
45 min
CustomerExperience New User On-Demand Videos Free green-cx Dashboards Individual Courses English Create dashboards and reports Beginner Course L2: Initiate View and understand results
Sharing Your CX Project
Save time by storing frequently used content in libraries and working collaboratively on projects with colleagues.
FREE
7 min
CustomerExperience New User On-Demand Videos Free green-cx Individual Courses English Beginner Course L2: Initiate Build surveys & programs
Collecting CX Feedback
Launch your project successfully by determining the appropriate distribution channel.
FREE
25 min
CustomerExperience New User On-Demand Videos Free green-cx XMD Individual Courses English Beginner Course L2: Initiate Build surveys & programs
Applying Best Practices in Questionnaire Design
Master the art of survey building by implementing fundamental best practices that all researchers must know in order to collect high quality data.
FREE
29 min
CustomerExperience Experienced User On-Demand Videos Free BrandXM ProductXM EmployeeExperience CoreXM DesignXM black-cm Individual Courses English StrategyResearch Beginner Course L3: Mobilize Build surveys & programs
Driving Response Rates
Obtain the data you need by implementing survey design and distribution methods that drive high response rates.
FREE
27 min
CustomerExperience Experienced User On-Demand Videos Free BrandXM ProductXM EmployeeExperience CoreXM DesignXM black-cm Individual Courses English StrategyResearch Beginner Course L3: Mobilize Build surveys & programs
Sampling the Right Audience
Ensure you distribute your survey to the optimal number of respondents from the right audience so you can be confident in your data.
FREE
30 min
CustomerExperience Experienced User On-Demand Videos Free BrandXM ProductXM EmployeeExperience CoreXM DesignXM black-cm Individual Courses English StrategyResearch Beginner Course Build surveys & programs L4: Scale
Designing a Research Process
Guide your organization towards insights by breaking down problems to define research questions that can be solved with Qualtrics.
FREE
16 min
CustomerExperience Experienced User On-Demand Videos Free BrandXM ProductXM EmployeeExperience CoreXM DesignXM black-cm Individual Courses English Quick Start StrategyResearch Respond to feedback Beginner L3: Mobilize
Minimizing Survey Fatigue and Bias
Implement survey design best practices to collect high quality data by minimizing bias and respondent survey fatigue.
FREE
33 min
CustomerExperience Experienced User On-Demand Videos Free BrandXM ProductXM EmployeeExperience CoreXM DesignXM black-cm Individual Courses English StrategyResearch Beginner Course L3: Mobilize Build surveys & programs
Sharing Your 360 Project
Save time by storing frequently used content in libraries and working collaboratively on projects with colleagues.
FREE
7 min
New User On-Demand Videos Free EmployeeExperience blue-ex Individual Courses English Beginner Course L2: Initiate Build surveys & programs
Understanding Your 360 Feedback
Learn how to interpret your response data and better prepare for reporting by managing responses, using filters, and exporting raw data.
FREE
10 min
New User On-Demand Videos Free EmployeeExperience blue-ex Individual Courses English Beginner Course L2: Initiate View and understand results
Configuring Your 360 Project
Create a multi-rater feedback project by discovering how to build projects, question types, and how to use basic logic.
FREE
21 min
New User On-Demand Videos Free EmployeeExperience blue-ex Individual Courses English Beginner Course L2: Initiate Build surveys & programs
Collecting 360 Feedback
Learn how to manage your participants and communicate with them to launch response collection.
FREE
21 min
New User On-Demand Videos Free EmployeeExperience blue-ex Individual Courses English Beginner Course L2: Initiate Build surveys & programs
Reporting Your 360 Feedback
Display your data by learning how to create individualized, easily digestible subject reports for your employees.
FREE
16 min
New User On-Demand Videos Free EmployeeExperience blue-ex Dashboards Individual Courses English Create dashboards and reports Beginner Course Acting on feedback L2: Initiate Build surveys & programs View and understand results
Customizing Your 360 Project
Drive higher response rates and avoid survey fatigue by tailoring the survey experience to each individual employee and styling your project with appropriate branding.
FREE
12 min
New User On-Demand Videos Free EmployeeExperience blue-ex Individual Courses English Beginner Course L2: Initiate Build surveys & programs
Understanding Sentiment and XM Enrichments
Understand our sophisticated sentiment engine to discover areas of delight and failed expectations, perceived effort and expressed emotions. Discover actionable insights directly from the voice of your customer quickly and easily – all to save money, make money and reduce risk, ultimately to optimize Your Business.
Not currently available
120 min
Free Individual Courses English scorm-hide-menu XM Discover
Basic Categorization Skills
Learn how to discern what the important conversations are by organizing and capturing source feedback into topics and themes. Learn the basic concepts of categorization strategies, evaluating stakeholder questions and building a category model.
Not currently available
300 min
Free Individual Courses English scorm-hide-menu XM Discover
Basic Reporting with Operational Dashboards
Basic Dashboard navigation and creation of graphical displays to analyze insights. This course is meant for individuals who will be responsible for creating, maintaining, and distributing analysis to stakeholders on a regular basis.
Not currently available
300 min
Free Individual Courses English scorm-hide-menu XM Discover
Illustrating Insights with Analytical Dashboards
Learn how to create deep dive, analytic dashboards that align with stakeholder questions to identify actionable insights.
Not currently available
180 min
Free Individual Courses English scorm-hide-menu XM Discover
Fundamentals of XM Discover
START HERE! Fundamentals of XM Discover is a high-level introduction to the Discover XM product.
FREE
60 min
Free Individual Courses English scorm-hide-menu XM Discover experience-discover Beginner Course Start from the beginning L2: Initiate Analyze data