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Analyzing Customer Feedback with Text iQ
Learn about the importance and meaning of text sentiment and create topics that categorize your text responses into easily understandable categories.
FREE
68 min
CustomerXM
Certifications
Domo - CXE
Experienced User
On-Demand Courses
Free
green-cx
Text iQ / Stats iQ
Individual Courses
English
Analyzing Feedback with Text iQ and Stats iQ
Learn how to improve your data analytics and driver analysis skills by using Qualtrics iQ
6 COURSES
experience-research
CustomerXM
Experienced User
On-Demand Videos
Free
CoreXM
DesignXM
black-cm
Text iQ / Stats iQ
Learning Journeys
English
An Introduction to Brand Tracking in Qualtrics
In this course, you will learn how Brand Tracking relates to Brand Experience Management, the key brand indicators measured in Brand Tracking, how to plan and set up your Brand Tracker in Qualtrics, and navigating the project once set up.
FREE
54 min
New User
On-Demand Courses
Free
BrandXM
purple-bx
Individual Courses
English
Applying Best Practices in Questionnaire Design
Master the art of survey building by implementing fundamental best practices that all researchers must know in order to collect high quality data.
FREE
29 min
CustomerXM
Experienced User
On-Demand Videos
Free
BrandXM
ProductXM
EmployeeXM
CoreXM
DesignXM
black-cm
Individual Courses
English
Automating CX Follow Ups
Notify your team when a customer interaction requires follow-up by utilizing Workflows & Tasks.
FREE
10 min
CustomerXM
New User
On-Demand Videos
Free
green-cx
Workflows
Individual Courses
English
Building An Advanced Survey
Learn about the question types, methodologies, and survey design tools necessary to create specialized research projects.
FREE
86 min
Certifications
Domo - CME
Experienced User
On-Demand Courses
Free
CoreXM
DesignXM
black-cm
Individual Courses
English
Building and Sharing a Dashboard
Learn how to use Qualtrics to build a beautiful dashboard that effectively communicates insights from your CX programs to your entire organization.
FREE
82 min
CustomerXM
Experienced User
On-Demand Videos
Free
green-cx
Dashboards
Individual Courses
English
Building a Survey Project
The survey is the backbone of Experience Management data collection, having a comprehensive understanding of the technology components of the Experience Management will help you produce quality projects leading to quality insights.
FREE
73 min
CustomerXM
Certifications
level-1-xm
Domo - QPE
New User
On-Demand Courses
Free
BrandXM
EmployeeXM
CoreXM
DesignXM
Individual Courses
English
Capturing Customer Experience Metrics
Learn strategies for identifying the appropriate customer experience metrics to achieve your program goals and applying survey design best practices.
FREE
90 min
CustomerXM
Certifications
Domo - CXE
Experienced User
On-Demand Courses
Free
green-cx
Individual Courses
English
Closing the Loop with Customers
Leverage ticketing and case management to rapidly prioritize and respond to customer feedback.
FREE
61 min
CustomerXM
Certifications
Domo - CXE
Experienced User
On-Demand Courses
Free
green-cx
Workflows
Individual Courses
English
Closing the Loop with Patients (Platform Admin)
Leverage ticketing and case management to rapidly prioritize and respond to patient feedback
FREE
22 min
CustomerXM
level-1-xm
On-Demand Courses
On-Demand Videos
Patient Experience
Healthcare
Collecting 360 Feedback
Learn how to manage your participants and communicate with them to launch response collection.
FREE
21 min
New User
On-Demand Videos
Free
EmployeeXM
blue-ex
Individual Courses
English
Collecting CX Feedback
Launch your project successfully by determining the appropriate distribution channel.
FREE
25 min
CustomerXM
New User
On-Demand Videos
Free
green-cx
XM Directory
Individual Courses
English
Collecting EX Feedback
Drive survey response rates by learning how to efficiently manage, distribute to, and communicate with, your participants.
FREE
19 min
New User
On-Demand Videos
Free
EmployeeXM
blue-ex
Individual Courses
English
Collecting Research Feedback
Learn how to manage contacts and distribute your survey through different channels to engage your target audiences and drive response rates. Applies to Qualtrics CoreXM and DesignXM products.
FREE
14 min
New User
On-Demand Videos
Free
BrandXM
CoreXM
DesignXM
black-cm
Individual Courses
English
Communicating Findings Effectively
Compile your findings from your analysis and create effective action plans, reports, and dashboards.
FREE
26 min
CustomerXM
Experienced User
On-Demand Videos
Free
CoreXM
DesignXM
black-cm
Individual Courses
English
Configuring Your 360 Project
Create a multi-rater feedback project by discovering how to build projects, question types, and how to use basic logic.
FREE
21 min
New User
On-Demand Videos
Free
EmployeeXM
blue-ex
Individual Courses
English
Configuring Your CX Project
Learn survey building fundamentals by creating questions and answer choices that engage customers.
FREE
22 min
CustomerXM
New User
On-Demand Videos
Free
green-cx
Individual Courses
English
Configuring Your EX Project
Create an engaging employee experience project by discovering how to build projects, questions types, and how to use basic logic.
FREE
21 min
New User
On-Demand Videos
Free
EmployeeXM
blue-ex
Individual Courses
English
Configuring Your Research Project
Learn survey building fundamentals by creating questions and answer choices that engage respondents. Applies to Qualtrics CoreXM and DesignXM products.
FREE
25 min
New User
On-Demand Videos
Free
BrandXM
CoreXM
DesignXM
black-cm
Individual Courses
English
CoreXM Expert Certification Exam - $500 USD
Complete the associated final project to solidify your learning. Then schedule your certification exam with our online proctoring partner to prove your expertise.
$500
87 min
experience-research
Certifications
Experienced User
Premium
CoreXM
DesignXM
certification-styles
black-cm
Individual Courses
cm_expiration
tile-category-certification
CoreXM Expert Certification Journey (L2)
Set yourself apart as a certified research professional. Prove your ability to conduct complex research, communicate with your target audiences, and uncover meaningful insights through the Qualtrics CoreXM platform.
6 COURSES
experience-research
Certifications
experience-product
Experienced User
On-Demand Courses
Premium
CoreXM
DesignXM
certification-styles
black-cm
Learning Journeys
English
proserv-product
tile-category-product-expert
CustomerXM Expert Certification Exam - $500 USD
Complete the associated final project to solidify your learning. Then schedule your certification exam with our online proctoring partner to prove your expertise.
$500
87 min
experience-customer
CustomerXM
Certifications
Experienced User
Premium
certification-styles
green-cx
Individual Courses
cx_expiration
tile-category-certification
CustomerXM Expert Certification Journey (L2)
Become a certified CustomerXM professional. Prove your ability to develop a CX program, engage with customers at critical touchpoints, and share customer insights through elegant dashboards using the Qualtrics CustomerXM platform.
7 COURSES
experience-customer
CustomerXM
Certifications
Experienced User
On-Demand Courses
Premium
certification-styles
green-cx
Learning Journeys
English
proserv-product
tile-category-product-expert
CustomerXM Learning Journey
Welcome to the 5-week CustomerXM learning journey program! Each week, complete the training courses listed to become a Qualtrics and XM Expert.
5 WEEKS
experience-customer
CustomerXM
Experienced User
Free
green-cx
Learning Journeys
English
Creating Customer Experience Dashboards
Build effective dashboards that visualize your CX data and inspire stakeholders to take action.
FREE
234 min
CustomerXM
Certifications
Domo - CXE
Experienced User
On-Demand Courses
Free
green-cx
Dashboards
Individual Courses
English
Customizing Survey Experiences
Learn how to utilize the tools necessary to build a complex survey that meets the needs of your research and improves response quality.
FREE
100 min
Certifications
Domo - CME
Experienced User
On-Demand Courses
Free
CoreXM
DesignXM
black-cm
Embedded Data
Individual Courses
English
Customizing Your 360 Project
Drive higher response rates and avoid survey fatigue by tailoring the survey experience to each individual employee and styling your project with appropriate branding.
FREE
12 min
New User
On-Demand Videos
Free
EmployeeXM
blue-ex
Individual Courses
English
Customizing Your CX Project
Drive higher response rates and avoid survey fatigue by tailoring the survey experience to each individual customer and styling your project with appropriate branding.
FREE
13 min
CustomerXM
New User
On-Demand Videos
Free
green-cx
Embedded Data
Individual Courses
English
Customizing Your EX Project
Drive higher response rates and avoid survey fatigue by tailoring the survey experience to each individual employee and styling your project with appropriate branding.
FREE
10 min
New User
On-Demand Videos
Free
EmployeeXM
blue-ex
Embedded Data
Individual Courses
English
Customizing Your Research Project
Explore the advanced tools and features that allow you to tailor the survey experience of your respondents and improve your response collection. Applies to Qualtrics CoreXM and DesignXM products.
FREE
18 min
New User
On-Demand Videos
Free
BrandXM
CoreXM
DesignXM
black-cm
Embedded Data
Individual Courses
English
Designing CX Surveys
Build surveys that check in on your customers an understand their experiences with your organization.
3 COURSES
experience-customer
CustomerXM
Experienced User
On-Demand Videos
Free
green-cx
Learning Journeys
English
Designing Engagement Dashboards to Drive Change
Drive organization-wide adoption of employee engagement dashboards by learning to tailor the presented data for each stakeholder.
FREE
28 min
experience-employee
Experienced User
On-Demand Videos
Free
EmployeeXM
blue-ex
Dashboards
Individual Courses
English
Designing a Research Process
Guide your organization towards insights by breaking down problems to define research questions that can be solved with Qualtrics.
FREE
16 min
CustomerXM
Experienced User
On-Demand Videos
Free
BrandXM
ProductXM
EmployeeXM
CoreXM
DesignXM
black-cm
Individual Courses
English
Designing a Relational Study
Develop a relational study that aids your organization in better understanding the ongoing relationships that customers have with you and what drives them.
FREE
38 min
CustomerXM
Experienced User
On-Demand Videos
Free
green-cx
Individual Courses
English
Designing a Transactional Study
Develop a transactional study that listens to your customers at a specific touchpoint, and allows you to hone in on a particular event or stage in their experience with your organization.
FREE
37 min
CustomerXM
Experienced User
On-Demand Videos
Free
green-cx
Individual Courses
English
Designing a World-Class Brand Tracking Study
Learn how to build a comprehensive survey that identifies consumer's attitudes towards your brand, then develop the best next steps for your organization.
FREE
21 min
experience-brand
New User
On-Demand Videos
Free
BrandXM
purple-bx
Individual Courses
English
Distributing EX Projects
Effectively communicate with your employees to emphasize the value of their feedback and enhance employee listening.
FREE
26 min
Certifications
Domo - EXE
Experienced User
On-Demand Courses
Free
EmployeeXM
blue-ex
Individual Courses
English
Distributing a Survey Project
After building and publishing your survey, you are ready to send your survey to collect data. There are several Distribution methods available in Qualtrics, in this module we explore the most commonly used.
FREE
51 min
CustomerXM
Certifications
level-1-xm
Domo - QPE
New User
On-Demand Courses
Free
BrandXM
EmployeeXM
CoreXM
DesignXM
Individual Courses
English
Distributing to Your Target Audiences
Learn how to manage a directory of panelists and collect effective feedback from it through various communication methods.
FREE
80 min
Certifications
Domo - CME
Experienced User
On-Demand Courses
Free
CoreXM
DesignXM
black-cm
XM Directory
Individual Courses
English
Driving Response Rates
Obtain the data you need by implementing survey design and distribution methods that drive high response rates.
FREE
27 min
CustomerXM
Experienced User
On-Demand Videos
Free
BrandXM
ProductXM
EmployeeXM
CoreXM
DesignXM
black-cm
Individual Courses
English
EmployeeXM Expert Certification Journey (L2)
Become a certified EmployeeXM expert. Prove your ability to develop an EX program, communicate with your employees effectively, and uncover crucial employee insights through the Qualtrics EmployeeXM platform.
6 COURSES
experience-employee
Certifications
Experienced User
On-Demand Courses
Premium
EmployeeXM
certification-styles
blue-ex
Learning Journeys
English
proserv-product
tile-category-product-expert
EmployeeXM Lifecycle Learning Journey
Welcome to the 5-week EmployeeXM Lifecycle learning journey program! Each week, complete the training courses listed to become a Qualtrics and XM Expert.
5 WEEKS
experience-employee
Experienced User
On-Demand Courses
Free
Premium
EmployeeXM
blue-ex
Learning Journeys
English
Getting Started Webinar Series
Join Qualtrics experts through this series of 4 webinars as they teach you how to design, launch, analyze, and report on your survey.
4 COURSES
experience-research
CustomerXM
level-1-xm
New User
Live Training
Free
BrandXM
EmployeeXM
CoreXM
DesignXM
Learning Journeys
English
Getting Started with Brand Tracking in Qualtrics
These courses will teach you how to create, manage, and edit Brand Tracker projects and Brand Experience (BX) Dashboards. You will also gain a deeper understanding of BX strategy and best practices.
2 COURSES
experience-brand
New User
Experienced User
On-Demand Courses
Free
BrandXM
purple-bx
Dashboards
Learning Journeys
English
Implementing Research Methodology
Ensure your research project is methodologically sound by learning the basics of survey methodology and how to apply it.
FREE
5 Courses
experience-research
CustomerXM
experience-product
Experienced User
On-Demand Videos
Free
BrandXM
ProductXM
EmployeeXM
CoreXM
DesignXM
black-cm
Learning Journeys
Learn to Use Qualtrics 360
Launching your first Qualtrics 360 project? This video series will teach you how to design your 360 project and capture actionable feedback for your employee reviews.
FREE
6 Courses
experience-employee
New User
On-Demand Videos
Free
EmployeeXM
experience-default
blue-ex
Learning Journeys
English
Quick Start
Learn to Use Qualtrics for Research
New to Qualtrics? Start here! This video series will teach you the basics of building and distributing a survey project, as well as how to report on your research data. This content applies to Qualtrics CoreXM and DesignXM products.
FREE
6 Courses
experience-research
featured
experience-brand
experience-product
New User
On-Demand Videos
Free
CoreXM
DesignXM
experience-default
black-cm
Learning Journeys
English
Quick Start
Learn to Use Qualtrics Customer Experience
New to Qualtrics CustomerXM? This video series will walk you through how to build and distribute surveys to your customers, as well as report on customer experience data.
FREE
7 Courses
experience-customer
featured
CustomerXM
New User
On-Demand Videos
Free
experience-default
green-cx
Learning Journeys
English
Quick Start
Learn to Use Qualtrics Employee Experience
New to Qualtrics EmployeeXM? This video series will walk you through how to build and distribute surveys to your employees, as well as report on employee experience data.
FREE
6 Courses
experience-employee
featured
New User
On-Demand Videos
Free
EmployeeXM
experience-default
blue-ex
Learning Journeys
English
Quick Start
Qualtrics Platform Essentials Certification Journey (L1)
This certification journey is designed for anyone new to XM and Qualtrics. Prove your ability to understand XM principles, confidently execute on research projects, and report insights using the Qualtrics platform.
7 COURSES
experience-employee
experience-customer
experience-research
CustomerXM
Certifications
level-1-xm
experience-brand
experience-product
New User
On-Demand Courses
Free
Premium
BrandXM
EmployeeXM
CoreXM
DesignXM
experience-default
certification-styles
Learning Journeys
English
proserv-foundations
Using the Candidate Experience Program
Learn how to use the pre-built Candidate Experience Solution to capture important feedback across all stages of the hiring process, leading to insights that improve the candidate experience and elevate your organization’s employer brand value.
FREE
68 min
experience-employee
Experienced User
On-Demand Courses
On-Demand Videos
Free
EmployeeXM
blue-ex
Individual Courses
English
XM Fundamentals Certification Journey (L1)
This certification journey from Qualtrics XM Institute is designed for anyone new to Experience Management. The XM Fundamentals Certification is a credential that demonstrates an understanding of core XM principles.
4 COURSES
Certifications
level-1-xm
experience-institute
XM Institute
certification-styles
Learning Journeys
English
proserv-foundations
The XM Operating System
These courses teach you about the capabilities of the Qualtrics XM Operating System (XMos), including XiD, the iQ Suite, and xFlow. Gain a deeper understanding for how you can apply these powerful features to your XM programs.
3 COURSES
CustomerXM
level-1-xm
New User
On-Demand Courses
Free
EmployeeXM
CoreXM
DesignXM
experience-default
Workflows
Text iQ / Stats iQ
XM Directory
Learning Journeys
English
latest-courses
XM Professional Certification
Earn the premier XM credential and take the next step forward in your career. Apply for and complete the XM Professional Certification exam here.
4 COURSES
featured
Certifications
level-1-xm
experience-institute
Experienced User
Premium
XM Institute
certification-styles
Learning Journeys
English
proserv-product
tile-category-professional-expert
E-Commerce Experience Optimization
Learn about this pre-built Digital CX program that uses best practices to help you understand customer needs and preferences, leading to insights that can improve customer conversion and retention.
FREE
27 min
experience-customer
CustomerXM
On-Demand Courses
Free
green-cx
Individual Courses
English
EmployeeXM 360 Learning Journey
Welcome to the 2-week EmployeeXM 360 learning journey program! Each week, complete the training courses listed to become a Qualtrics and XM Expert.
2 WEEKS
experience-employee
Experienced User
On-Demand Courses
On-Demand Videos
Free
EmployeeXM
blue-ex
Learning Journeys
English
EmployeeXM Expert Certification Exam - $500 USD
Complete the associated final project to solidify your learning. Then schedule your certification exam with our online proctoring partner to prove your expertise.
Not currently available
87 min
experience-employee
Certifications
Experienced User
Premium
EmployeeXM
certification-styles
blue-ex
Individual Courses
ex_expiration
tile-category-certification
Examining Data with Crosstabs
Learn to use Qualtrics' cross-tabulation tool to identify key relationships in your data
FREE
20 min
CustomerXM
Experienced User
On-Demand Videos
Free
DesignXM
black-cm
Individual Courses
English
Experience Management: A Brief Introduction
Experience Management is changing the way businesses operate. Understanding the full landscape of an organization has never been more important or more accessible than it is now. Kick start your understanding of Experience Management with this introductory module.
FREE
27 min
CustomerXM
Certifications
level-1-xm
Domo - QPE
New User
On-Demand Courses
Free
BrandXM
EmployeeXM
CoreXM
DesignXM
Individual Courses
English
Exploring and Analyzing EX Data
Organize and analyze your collected data to uncover new employee insights.
FREE
44 min
Certifications
Domo - EXE
Experienced User
On-Demand Courses
Free
EmployeeXM
blue-ex
Text iQ / Stats iQ
Individual Courses
English
Exploring and Analyzing Your Data
Learn how to prepare your data and then analyze it with powerful tools to uncover meaningful insights.
FREE
142 min
Certifications
Domo - CME
Experienced User
On-Demand Courses
Free
CoreXM
DesignXM
black-cm
Text iQ / Stats iQ
Individual Courses
English
Identifying Experience Journeys
Learn how to use Experience Journeys to measure, visualize, and analyze the key experience data points along a customer journey
FREE
60 min
CustomerXM
Experienced User
On-Demand Courses
Free
green-cx
Dashboards
Individual Courses
English
Implementing a Digital Feedback Program
Gauge your customers’ feelings about your digital platforms by asking for feedback as they browse your website or app.
FREE
111 min
experience-customer
CustomerXM
Experienced User
On-Demand Videos
Free
CoreXM
DesignXM
green-cx
Digital Feedback
Individual Courses
English
Introducing Customer Experience Management
Understand the Customer Experience Management discipline and learn to use the Qualtrics CX maturity model to assess and scale your program.
FREE
38 min
CustomerXM
Certifications
Domo - CXE
Experienced User
On-Demand Courses
Free
green-cx
Individual Courses
English
Introducing Employee Experience Programs
Independently create an Employee Experience program with a clear and strategic roadmap, underpinned by survey design best practices to measure the relevant outcome metrics.
FREE
128 min
Certifications
Domo - EXE
Experienced User
On-Demand Courses
Free
EmployeeXM
blue-ex
Workflows
Individual Courses
English
Jumpstart your DesignXM Trial
Get the most out of your 30-day DesignXM trial with a sample project that lets you explore the advanced features available in DesignXM without needing to collect your own responses.
FREE
41 min
New User
Free
DesignXM
black-cm
Individual Courses
English
Managing a Customer Directory for Distribution
Learn to effectively communicate with your customers by creating and maintaining a singular platform for contacts.
FREE
89 min
CustomerXM
Certifications
Domo - CXE
Experienced User
On-Demand Courses
Free
green-cx
Individual Courses
English
Managing Brand Tracking Dashboards
In this course, you will learn about the fundamentals of managing a Brand Tracking Dashboard in Qualtrics.
FREE
176 min
Experienced User
On-Demand Courses
Free
BrandXM
purple-bx
Dashboards
Individual Courses
English
Managing EX Participants
Efficiently manage and maintain employees within your EX program to provide a personalized experience based on employee information and reporting relationships.
FREE
91 min
Certifications
Domo - EXE
Experienced User
On-Demand Courses
Free
EmployeeXM
blue-ex
Individual Courses
English
Mastering the XM Directory
Learn how to use the XM Directory to your advantage by organizing all of your respondent communications under one efficient system.
FREE
62 min
experience-customer
CustomerXM
Experienced User
On-Demand Courses
On-Demand Videos
Free
experience-default
green-cx
XM Directory
Individual Courses
English
Minimizing Survey Fatigue and Bias
Implement survey design best practices to collect high quality data by minimizing bias and respondent survey fatigue.
FREE
33 min
CustomerXM
Experienced User
On-Demand Videos
Free
BrandXM
ProductXM
EmployeeXM
CoreXM
DesignXM
black-cm
Individual Courses
English
Planning and Designing a Survey
The survey is the backbone of data collection for XM, a well designed survey will ensure you have the data you need to make decisions. This course describes the downstream impacts of the survey, and outlines the survey design best practices to ensure quality data.
FREE
38 min
CustomerXM
Certifications
level-1-xm
Domo - QPE
New User
On-Demand Courses
Free
BrandXM
EmployeeXM
CoreXM
DesignXM
Individual Courses
English
Qualtrics Platform Essentials Certification Final Project & Exam $100
Complete the associated final project to solidify your learning. Then schedule your certification exam with our online proctoring partner to prove your expertise.
$100
CustomerXM
Certifications
level-1-xm
New User
Premium
BrandXM
EmployeeXM
CoreXM
DesignXM
certification-styles
Individual Courses
qpe_expiration
tile-category-certification
Reporting Your 360 Feedback
Display your data by learning how to create individualized, easily digestible subject reports for your employees.
FREE
16 min
New User
On-Demand Videos
Free
EmployeeXM
blue-ex
Dashboards
Individual Courses
English
Reporting EX Dashboard Data
Strategically present your employee feedback to highlight areas of improvement and drive meaningful action.
FREE
126 min
Certifications
Domo - EXE
Experienced User
On-Demand Courses
Free
EmployeeXM
blue-ex
Dashboards
Individual Courses
English
Dashboard Viewer/Report Consumer
Reporting on Your Insights
Build comprehensive reports that present information that drives discussion and action on your research.
FREE
114 min
Certifications
Domo - CME
Experienced User
On-Demand Courses
Free
CoreXM
DesignXM
black-cm
Individual Courses
English
Reporting Survey Results with Results Dashboards
Once you have completed data collection for the survey, it is time to analyze and share the results to stakeholders. In this course, you will learn how Results Dashboards are structured in Qualtrics, and how you can customize these to communicate findings.
FREE
60 min
CustomerXM
Certifications
level-1-xm
Domo - QPE
New User
On-Demand Courses
Free
BrandXM
EmployeeXM
CoreXM
DesignXM
Dashboards
tile-category-certification
Dashboard Viewer/Report Consumer
Reporting Your Research Feedback
Customize data visualizations with graphs and tables that display aggregate data in a comprehensive, shareable report. Applies to the Qualtrics CoreXM product.
FREE
12 min
New User
On-Demand Videos
Free
BrandXM
CoreXM
DesignXM
black-cm
Individual Courses
English
Reporting Your CX Feedback
Design and customize dashboards that showcase your data in an easily digestible format for your internal teams.
FREE
45 min
CustomerXM
New User
On-Demand Videos
Free
green-cx
Dashboards
Individual Courses
English
Reporting Your EX Feedback
Drive organization-wide adoption of dashboards and reports by learning how to create comprehensive charts, graphs, and tables.
FREE
45 min
New User
On-Demand Videos
Free
EmployeeXM
blue-ex
Dashboards
Individual Courses
English
Relationship Health Program
Learn how to build the automated CX Relationship Health Program that enables organizations to continuously measure and manage the health of customer relationships.
FREE
67 min
CustomerXM
Experienced User
On-Demand Courses
Free
green-cx
Workflows
Dashboards
Individual Courses
English
latest-courses
Sampling the Right Audience
Ensure you distribute your survey to the optimal number of respondents from the right audience so you can be confident in your data.
FREE
30 min
CustomerXM
Experienced User
On-Demand Videos
Free
BrandXM
ProductXM
EmployeeXM
CoreXM
DesignXM
black-cm
Individual Courses
English
Sharing Your 360 Project
Save time by storing frequently used content in libraries and working collaboratively on projects with colleagues.
FREE
7 min
New User
On-Demand Videos
Free
EmployeeXM
blue-ex
Individual Courses
English
Sharing Your Research Project
Save time by storing frequently used content in libraries and working collaboratively on projects with colleagues. Applies to Qualtrics CoreXM and DesignXM products.
FREE
7 min
New User
On-Demand Videos
Free
BrandXM
CoreXM
DesignXM
black-cm
Individual Courses
English
Sharing Your CX Project
Save time by storing frequently used content in libraries and working collaboratively on projects with colleagues.
FREE
7 min
CustomerXM
New User
On-Demand Videos
Free
green-cx
Individual Courses
English
Sharing Your EX Project
Save time by storing frequently used content in libraries and working collaboratively on projects with colleagues.
FREE
7 min
New User
On-Demand Videos
Free
EmployeeXM
blue-ex
Individual Courses
English
Understanding Customer Data
Planning your analysis and learn how to track trends and collect insights by viewing your organizations’ dashboards.
FREE
22 min
CustomerXM
Experienced User
On-Demand Videos
Free
DesignXM
green-cx
Individual Courses
English
Understanding Product Experience
Learn how to use pre-built PX Solutions to capture important product feedback during all stages of your Product Lifecycle, in order to help you design products your customers want, iterate feature improvements, and build loyal customers.
FREE
46 min
experience-research
experience-product
On-Demand Courses
On-Demand Videos
Free
ProductXM
lightblue-px
Individual Courses
English
Understanding Survey Data
The raw data your survey collects is stored in Data & Analysis. Here you will have access to all Recorded Responses as well as Responses in Progress. In this course you will learn how to view and manage these responses.
FREE
37 min
CustomerXM
Certifications
level-1-xm
Domo - QPE
New User
On-Demand Courses
Free
BrandXM
EmployeeXM
CoreXM
DesignXM
Individual Courses
English
Understanding Your 360 Feedback
Learn how to interpret your response data and better prepare for reporting by managing responses, using filters, and exporting raw data.
FREE
10 min
New User
On-Demand Videos
Free
EmployeeXM
blue-ex
Individual Courses
English
Understanding Your Research Feedback
Explore the different ways to view and organize your data through managing results, recoding values, and exporting & importing response data. Applies to Qualtrics CoreXM and DesignXM products.
FREE
24 min
New User
On-Demand Videos
Free
BrandXM
CoreXM
DesignXM
black-cm
Individual Courses
English
Understanding Your CX Feedback
Learn to correctly interpret your data by understanding how feedback is displayed in Data & Analysis.
FREE
14 min
CustomerXM
New User
On-Demand Videos
Free
green-cx
Individual Courses
English
Understanding Your EX Feedback
Learn how to interpret your response data and better prepare it for further analysis by managing responses, using filters, and exporting raw data.
FREE
9 min
New User
On-Demand Videos
Free
EmployeeXM
blue-ex
Individual Courses
English
Using Stats iQ to Analyze Data
Use Stats iQ to explore your customer data, discover relationships between drivers, and create new variables.
FREE
41 min
CustomerXM
Experienced User
On-Demand Videos
Free
CoreXM
DesignXM
experience-default
black-cm
Text iQ / Stats iQ
Individual Courses
English
Using Stats iQ to Identify Key Drivers
Take what you know about Stats iQ and apply it to go deeper with regression to discover what drives your key outcomes.
FREE
33 min
CustomerXM
Experienced User
On-Demand Videos
Free
CoreXM
DesignXM
black-cm
Text iQ / Stats iQ
Individual Courses
English
Using the Diversity, Equity, & Inclusion (DEI) Solution
Learn how to use the pre-built Diversity, Equity, & Inclusion Solution to further close experience gaps for underrepresented employee groups within your organization.
FREE
108 min
experience-employee
Experienced User
On-Demand Courses
On-Demand Videos
Free
EmployeeXM
blue-ex
Individual Courses
English
Using the EX25 (Engagement & Pulse) Solution
Learn how to use the pre-built EX25 Solution to design and launch your Annual Engagement or Pulse program in line with research-backed best practices, leading to insights that can improve the employee experience at your organization.
FREE
25 min
experience-employee
xz-new
Experienced User
On-Demand Courses
On-Demand Videos
Free
EmployeeXM
blue-ex
Dashboards
Individual Courses
English
Utilizing Frontline Feedback in Customer Experience
Learn how to create a Frontline Feedback Project and report on this feedback in your Dashboard.
FREE
30 min
CustomerXM
Experienced User
On-Demand Courses
Free
green-cx
Individual Courses
English
Implementing Best Practices in Dashboard Design
Provide the optimal dashboard experience for your viewers by learning how to cater to your audience, utilize design principles, and other associated best practices.
FREE
155 min
xz-new
CustomerXM
Experienced User
On-Demand Courses
Free
green-cx
Dashboards
English
XM Fundamentals Certification Exam - $100 USD
Complete the associated learning journey to solidify your content knowledge. Then schedule your certification exam here with our online proctoring partner to prove your expertise.
$100
8 min
Certifications
level-1-xm
Premium
XM Institute
certification-styles
Individual Courses
xmf_expiration
Utilizing Qualtrics Workflows
Learn how to use Workflows to trigger tasks and act on feedback
FREE
23 min
Free
DesignXM
black-cm
Workflows
Individual Courses
English
Using the Well-being at Work Solution
Learn how to use the pre-built ‘Well-being at Work’ Solution to capture important feedback pertaining to employee well-being and resilience, and take action to help manage the various pressures faced in the workplace.
FREE
46 min
experience-employee
Experienced User
On-Demand Courses
Free
EmployeeXM
blue-ex
Individual Courses
English
latest-courses
The XM Operating System for CustomerXM
Learn about Qualtrics' powerful XM Operating System (XMos) and its three components: XiD, iQ Suite, and xFlows.
FREE
33 min
CustomerXM
New User
On-Demand Courses
Free
green-cx
Workflows
Text iQ / Stats iQ
XM Directory
Best Practices
Individual Courses
English
The XM Operating System for DesignXM
Learn about Qualtrics' powerful XM Operating System (XMos) and its three components: XiD, iQ Suite, and xFlows.
FREE
33 min
New User
On-Demand Courses
Free
CoreXM
DesignXM
black-cm
Workflows
Text iQ / Stats iQ
XM Directory
Best Practices
Individual Courses
English
The XM Operating System for EmployeeXM
Learn about Qualtrics' powerful XM Operating System (XMos) and its three components: XiD, iQ Suite, and xFlows.
FREE
33 min
New User
On-Demand Courses
Free
EmployeeXM
blue-ex
Workflows
Text iQ / Stats iQ
XM Directory
Best Practices
Individual Courses
English
Managing Users & Permissions on Your Healthcare Brand
Learn about the skills and tools that will help you manage your organization’s Qualtrics users.
FREE
22 min
CustomerXM
level-1-xm
On-Demand Courses
On-Demand Videos
Brand Administration
Getting Started
Healthcare platform administration
Healthcare
Managing Your Patient Experience Surveys
Manage surveys that check in on your patients and understand their experiences with your healthcare organization
FREE
11 min
CustomerXM
level-1-xm
On-Demand Courses
On-Demand Videos
Free
Patient Experience
Healthcare
Managing a Contact Directory for Distribution of Patient Experience Surveys
Learn how to effectively communicate with your patients by maintaining a singular platform for contacts.
FREE
31 min
CustomerXM
level-1-xm
On-Demand Courses
On-Demand Videos
Patient Experience
Healthcare
Maintaining Patient Experience Dashboards
Maintain dashboards that visualize your Patient Experience data and grant access to the relevant stakeholders
FREE
19 min
CustomerXM
level-1-xm
On-Demand Courses
On-Demand Videos
English
Patient Experience
Healthcare
Dashboard Viewer/Report Consumer
Modern Employee Experience Management
Traditional EX Programs have historically demonstrated value. But EX Management is continuously evolving, providing organizations with the agility they need to respond to rapid change and drive ongoing workforce improvements. Learn the features and practices of Modern EXM that can advance the maturity of your organization's EX Programs.
FREE
experience-employee
level-1-xm
experience-institute
On-Demand Courses
On-Demand Videos
Free
XM Institute
EmployeeXM
blue-ex
Thought Leadership
Individual Courses
English
Becoming an Effective Healthcare Platform Administrator
This course is designed for Healthcare Platform Administrators, who are responsible for managing users accounts and permissions, editing and distributing surveys, maintaining and sharing dashboard access, and managing a closed-loop system with patients.
5 COURSES
CustomerXM
level-1-xm
On-Demand Courses
On-Demand Videos
Brand Administration
Learning Journeys
English
Patient Experience
Healthcare
Getting Started as a Organizational Leader
This course is designed for Organizational Leaders, who are responsible for monitoring results, identifying areas for improvement, and driving change in their healthcare organization.
3 COURSES
experience-customer
CustomerXM
level-1-xm
On-Demand Courses
On-Demand Videos
Free
experience-default
Getting Started
Learning Journeys
English
Patient Experience
Healthcare
Getting Started with Patient Experience
This three part learning journey is designed for anyone within the Healthcare industry that is new to XM and Qualtrics.
3 COURSES
experience-customer
CustomerXM
level-1-xm
On-Demand Courses
On-Demand Videos
Free
experience-default
Getting Started
Learning Journeys
English
Patient Experience
Healthcare
latest-courses
Understanding Patient Survey Data
Understand how to access and manage your collected raw data.
FREE
15 min
experience-customer
level-1-xm
On-Demand Courses
On-Demand Videos
Free
experience-default
Getting Started
English
Patient Experience
Healthcare
Analyzing Patient Feedback with Text iQ
Learn how analyze your collected data to uncover new patient insights using Text iQ
FREE
8 min
experience-customer
CustomerXM
level-1-xm
On-Demand Courses
On-Demand Videos
Free
experience-default
English
Patient Experience
Healthcare
Using Dashboards to Report Patient Feedback
Maintain dashboards that visualize your Patient Experience data and grant access to the relevant stakeholders
FREE
21 min
experience-customer
CustomerXM
level-1-xm
On-Demand Courses
On-Demand Videos
Free
experience-default
Getting Started
English
Patient Experience
Healthcare
Dashboard Viewer/Report Consumer
Closing the Loop with Patients (PX Leader)
Leverage ticketing to prioritize and respond to patient feedback
FREE
27 min
experience-customer
CustomerXM
level-1-xm
On-Demand Courses
On-Demand Videos
Free
experience-default
Getting Started
English
Patient Experience
Getting Started as a Patient Experience Leader
This course is designed for Patient Experience Leaders, who are responsible for analyzing survey results, actioning close loop tickets to respond to feedback, and maintaining and sharing results in the form of dashboards.
4 COURSES
experience-customer
CustomerXM
level-1-xm
On-Demand Courses
On-Demand Videos
Free
experience-default
Getting Started
Learning Journeys
English
Patient Experience
Using Your Patient Experience Dashboard
Learn how to navigate your dashboard so that you can effectively monitor patient feedback and identify areas for improvement
FREE
16 min
experience-customer
CustomerXM
level-1-xm
On-Demand Courses
On-Demand Videos
Free
experience-default
Getting Started
English
Patient Experience
Healthcare
Dashboard Viewer/Report Consumer
Closing the Loop with Patients (Service Line)
Leverage ticketing to prioritize and respond to patient feedback
FREE
22 min
experience-customer
CustomerXM
level-1-xm
On-Demand Courses
On-Demand Videos
Free
experience-default
Getting Started
English
Patient Experience
Healthcare
Effectively Leading Change in Your Organization
Lead change effectively in your organization using best practice methodology and principles.
FREE
24 min
experience-customer
CustomerXM
level-1-xm
On-Demand Courses
On-Demand Videos
Free
experience-default
Getting Started
English
Patient Experience
Healthcare
Using Qualtrics for Standalone Projects
Engage more employees with Qualtrics around the office by creating shared registration forms, coordinating schedules for team events, testing knowledge with quizzes, and more.
3 COURSES
On-Demand Videos
Free
CoreXM
DesignXM
black-cm
Learning Journeys
English
XM Discover: Report Consumer
aka “The Dashboard Viewer”: This learning path is meant for stakeholders who only wish to receive and view dashboards created by other team members. They can interact with the reports but cannot author their own dashboards.
FREE
1 Course
Free
Learning Journeys
English
scorm-hide-menu
XM Discover
experience-discover
Dashboard Viewer/Report Consumer
Q Social Connect for Digital Customer Service
This learning path is meant for power users responsible for configuring and maintaining the Social Connect solution for digital customer service use cases.
FREE
10 Courses
Free
Learning Journeys
English
scorm-hide-menu
XM Discover
experience-discover
Q Social Connect for Digital Customer Service: Inbox Only
This learning path is meant for representatives who will be using the Qualtrics Social Connect Inbox to answer client messages and provide excellent customer service.
FREE
3 Courses
Free
Learning Journeys
English
scorm-hide-menu
XM Discover
experience-discover
Qualtrics Social Connect for Social Listening
This learning path is meant for individuals who will be responsible for connecting data streams to Social Connect.
FREE
2 Courses
Free
English
XM Discover
Institute of Higher Learning: Learning Journey
This course is built for new to experienced researchers to learn more on how Qualtrics can help you to become more effective in your Academic Research.
4 WEEKS
New User
On-Demand Courses
Free
CoreXM
DesignXM
black-cm
Workflows
Dashboards
Text iQ / Stats iQ
XM Directory
Embedded Data
Brand Administration
Learning Journeys
English
QDU: Unlock the Value of Your Contact Center
In this on-demand E-learning course, we address common Contact Center use cases leveraging interaction analytics within the XM Discover platform. We cover how to define filtered and custom math metrics to understand outcomes in a fictional data set.
FREE
Free
Individual Courses
English
scorm-hide-menu
XM Discover
QDU: Advanced Categorization
Builds on skills learned in Basic Categorization with a deeper understanding of advanced concepts as well as advanced category rule tools and techniques.
FREE
Free
Individual Courses
English
scorm-hide-menu
XM Discover
QDU: Tuning Sentiment
Focus on sentiment and tuning to most accurately reflect what your customers are feeling. Learn about tuning individual words and phrases and creating exception rules. Note that hands-on access in the platform is not available at this time.
FREE
Free
Individual Courses
English
scorm-hide-menu
XM Discover
Basic Reporting with Operational Dashboards
Basic Dashboard navigation and creation of graphical displays to analyze insights. This course is meant for individuals who will be responsible for creating, maintaining, and distributing analysis to stakeholders on a regular basis.
Not currently available
300 min
Free
Individual Courses
English
scorm-hide-menu
XM Discover
Understanding Sentiment and XM Enrichments
Understand our sophisticated sentiment engine to discover areas of delight and failed expectations, perceived effort and expressed emotions. Discover actionable insights directly from the voice of your customer quickly and easily – all to save money, make money and reduce risk, ultimately to optimize Your Business.
Not currently available
120 min
Free
Individual Courses
English
scorm-hide-menu
XM Discover
Illustrating Insights with Analytical Dashboards
Learn how to create deep dive, analytic dashboards that align with stakeholder questions to identify actionable insights.
Not currently available
180 min
Free
Individual Courses
English
scorm-hide-menu
XM Discover
Basic Categorization Skills
Learn how to discern what the important conversations are by organizing and capturing source feedback into topics and themes. Learn the basic concepts of categorization strategies, evaluating stakeholder questions and building a category model.
Not currently available
300 min
Free
Individual Courses
English
scorm-hide-menu
XM Discover
XM Discover: Configuration Analyst
This learning path is meant for power users responsible for configuring and maintaining the XM Discover solution from building models, tuning sentiment, and analyzing data to provide insights based on business questions. This path is estimated to take 16 hours.
FREE
5 Courses
Free
Learning Journeys
English
XM Discover
Configuration Analyst (Discover Power User)
XM Discover: Report Creator
This learning path is meant for data & business analysts responsible for creating, maintaining, and distributing analysis to stakeholders on a regular basis. This path is estimated to take 11 hours.
FREE
4 Courses
Free
Learning Journeys
XM Discover
Report Creator (Dashboard Builder)
Qualtrics Quick Start
We've put together this collection of one-minute demos to help you learn the basics of Qualtrics and get to know important features and concepts.
10 COURSES
CustomerXM
level-1-xm
New User
On-Demand Videos
Free
BrandXM
ProductXM
EmployeeXM
CoreXM
DesignXM
experience-default
Learning Journeys
English
Quick Start
latest-courses
Automating Forms
Improve internal efficiencies by creating support forms to track and respond to requests.
FREE
6 min
On-Demand Videos
Free
CoreXM
DesignXM
black-cm
Individual Courses
English
Testing Knowledge
Learn to test team members' or customers' knowledge through distributed quizzes, and short surveys.
FREE
13 min
On-Demand Videos
Free
CoreXM
black-cm
Individual Courses
English
Planning Events
Get the most out of Qualtrics by learning how to coordinate schedules for upcoming team events and upcoming meetings.
FREE
16 min
On-Demand Videos
Free
CoreXM
black-cm
Individual Courses
English
CoreXM + DesignXM Learning Journey
Welcome to the 5-week CoreXM + DesignXM learning journey program! Each week, complete the training courses listed to become a Qualtrics and XM Expert.
5 WEEKS
CoreXM
DesignXM
black-cm
Learning Journeys
English
CoreXM + DesignXM Learning Journey for Brand Admins
Welcome to the 5-week CoreXM + DesignXM learning journey program! Each week, complete the training courses listed to become a Qualtrics and XM Expert.
5 WEEKS
CoreXM
DesignXM
black-cm
Learning Journeys
English
EmployeeXM Engagement Learning Journey
Welcome to the 5-week EmployeeXM Engagement learning journey program! Each week, complete the training courses listed to become a Qualtrics and XM Expert.
5 WEEKS
EmployeeXM
blue-ex
Learning Journeys
English
EmployeeXM Engagement Learning Journey for Brand Admins
Welcome to the 5-week EmployeeXM Engagement learning journey program! Each week, complete the training courses listed to become a Qualtrics and XM Expert.
5 WEEKS
EmployeeXM
blue-ex
Learning Journeys
English
Digital CustomerXM Learning Journey
Welcome to the 5-week Digital CustomerXM learning journey program! Each week, complete the training courses listed to become a Qualtrics and XM Expert.
5 WEEKS
CustomerXM
green-cx
Learning Journeys
English
Digital CustomerXM Learning Journey for Brand Admins
Welcome to the 5-week Digital CustomerXM learning journey program! Each week, complete the training courses listed to become a Qualtrics and XM Expert.
5 WEEKS
CustomerXM
green-cx
Learning Journeys
English
Introduction to the Delighted + Qualtrics Graduation Program
Familiarize yourself with key differences between Delighted and Qualtrics, and become comfortable with Qualtrics terms and account navigation.
FREE
27 min
CustomerXM
Free
green-cx
Individual Courses
English
Delighted
Delighted + Qualtrics: Taking Action and Closing the Loop
Leverage our Close the Loop tools to prioritize and respond to customer feedback.
FREE
30 min
CustomerXM
Free
green-cx
Individual Courses
English
Delighted
Delighted + Qualtrics: What's Next?
Be familiar with the resources available to you as you grow and expand your CX program.
FREE
3 min
CustomerXM
Free
green-cx
Individual Courses
English
Delighted
Delighted + Qualtrics: How to Manage the XM Directory
Learn how to effectively manage your Directory and Directory Contacts.
FREE
63 min
CustomerXM
Free
green-cx
Individual Courses
English
Delighted
Delighted + Qualtrics: Basics of a Migrated Dashboard
Understand how to interpret your migrated Qualtrics Dashboard to gather key insights from your data.
FREE
26 min
CustomerXM
Free
green-cx
Individual Courses
English
Delighted
Delighted + Qualtrics: Analyzing Data with Text iQ
Understand about the importance of text sentiment when analyzing feedback.
FREE
43 min
CustomerXM
Free
green-cx
Individual Courses
English
Delighted
Delighted + Qualtrics: Analyzing Data with Stats iQ
Be able to uncover meaningful insights with Stats iQ analysis.
FREE
39 min
CustomerXM
Free
green-cx
Individual Courses
English
Delighted
Delighted + Qualtrics: Advancing Your Survey
Understand how to use Qualtrics survey building features in order to scale your CX Program.
FREE
90 min
CustomerXM
Free
green-cx
Individual Courses
English
Delighted
Delighted + Qualtrics: Advancing Your Dashboard
Build effective Dashboards that inspire key stakeholders to take action.
FREE
126 min
CustomerXM
Free
green-cx
Individual Courses
English
Delighted
Delighted + Qualtrics: Accessing and Distributing a Migrated Project
Be able to confidently access your migrated projects, review migrated data and identify the best distribution method for your survey project.
FREE
49 min
CustomerXM
Free
green-cx
Individual Courses
English
Delighted
Analyzing Feedback with Text iQ and Stats iQ
Learn how to improve your data analytics and driver analysis skills by using Qualtrics iQ
6 COURSES
experience-customer
Free
green-cx
Learning Journeys
English
Bundle: CoreXM Expert + Qualtrics Platform Essentials Certification
Purchase the CoreXM Expert and Qualtrics Platform Essentials certification exams together for a $100 discount.
$500
Certifications
Experienced User
Premium
CoreXM
DesignXM
certification-styles
black-cm
purchased-flag
Learning Journeys
English
proserv-bundle
tile-strikethrough-600
tile-category-l1-+-l2-bundle
Managing Your License as a Brand Administrator
Learn the methodology of being an effective Brand Administrator for a Qualtrics license, as well as how to utilize the Admin Page within Qualtrics.
FREE
46 min
CustomerXM
level-1-xm
Experienced User
On-Demand Courses
Free
BrandXM
ProductXM
EmployeeXM
CoreXM
DesignXM
Brand Administration
Individual Courses
English
latest-courses
Brand Administrator
Fundamentals of XM Discover
START HERE! Fundamentals of XM Discover is a high-level introduction to the Discover XM product.
FREE
60 min
Free
Individual Courses
English
scorm-hide-menu
XM Discover
experience-discover
Projects vs. Programs
This short video will show you the difference between a project and program in Qualtrics.
FREE
2 min
CustomerXM
level-1-xm
New User
On-Demand Videos
Free
BrandXM
ProductXM
EmployeeXM
CoreXM
DesignXM
Individual Courses
English
learn-basics
Introducing XM Solutions
Learn how to quickly find, configure, and launch pre-built XM Solutions in the Qualtrics platform.
FREE
7 min
CustomerXM
level-1-xm
New User
On-Demand Courses
On-Demand Videos
Free
BrandXM
ProductXM
EmployeeXM
CoreXM
DesignXM
Education
Workflows
Dashboards
Digital Feedback
Getting Started
Best Practices
Individual Courses
English
Patient Experience
latest-courses
XM Solution Courses
Reports
Action Planning
Bundle: CustomerXM Expert + Qualtrics Platform Essentials Certification
Purchase the CustomerXM Expert and Qualtrics Platform Essentials certification exams together for a $100 discount.
$500
CustomerXM
Certifications
Experienced User
Premium
certification-styles
green-cx
purchased-flag
Learning Journeys
English
proserv-bundle
tile-strikethrough-600
tile-category-l1-+-l2-bundle
Bundle: EmployeeXM Expert + Qualtrics Platform Essentials Certification
Purchase the EmployeeXM Expert and Qualtrics Platform Essentials certification exams together for a $100 discount.
$500
Certifications
Experienced User
Premium
EmployeeXM
certification-styles
blue-ex
purchased-flag
Learning Journeys
English
proserv-bundle
tile-strikethrough-600
tile-category-l1-+-l2-bundle
Bundle: Qualtrics Platform Essentials + XM Fundamentals Certification
Purchase the Qualtrics Platform Essentials and XM Fundamentals certification exams together for a $100 discount.
$100
CustomerXM
Certifications
level-1-xm
New User
Premium
EmployeeXM
CoreXM
DesignXM
certification-styles
purchased-flag
Learning Journeys
English
proserv-bundle
Tile Strikethrough 200
tile-strikethrough-200
tile-category-level-1-/-foundational
Wir stellen XM-Lösungen vor
Erfahren Sie, wie Sie vorgefertigte XM-Lösungen auf der Qualtrics-Plattform schnell finden, konfigurieren und starten.
FREE
7 min
CustomerXM
level-1-xm
New User
On-Demand Courses
On-Demand Videos
Free
BrandXM
ProductXM
EmployeeXM
CoreXM
DesignXM
Education
Workflows
Dashboards
Digital Feedback
Getting Started
Best Practices
Individual Courses
German
Patient Experience
latest-courses
XM Solution Courses
Reports
Action Planning
Présentation des Solutions XM
Découvrez comment rechercher, configurer et lancer rapidement des solutions XM prédéfinies sur la plateforme Qualtrics.
FREE
7 min
CustomerXM
level-1-xm
New User
On-Demand Courses
On-Demand Videos
Free
BrandXM
ProductXM
EmployeeXM
CoreXM
DesignXM
Education
Workflows
Dashboards
Digital Feedback
Getting Started
Best Practices
Individual Courses
French
Patient Experience
latest-courses
XM Solution Courses
Reports
Action Planning
Presentamos las Soluciones XM
Aprenda a buscar, configurar y lanzar rápidamente soluciones XM prediseñadas en la plataforma Qualtrics.
FREE
7 min
CustomerXM
Spanish
level-1-xm
New User
On-Demand Courses
On-Demand Videos
Free
BrandXM
ProductXM
EmployeeXM
CoreXM
DesignXM
Education
Workflows
Dashboards
Digital Feedback
Getting Started
Best Practices
Individual Courses
Patient Experience
latest-courses
XM Solution Courses
Reports
Action Planning
XMソリューションのご紹介
クアルトリクス プラットフォームで事前に構築された XM ソリューションをすばやく検索、構成、起動する方法を学びます。
FREE
7 min
CustomerXM
level-1-xm
Japanese
New User
On-Demand Courses
On-Demand Videos
Free
BrandXM
ProductXM
EmployeeXM
CoreXM
DesignXM
Education
Workflows
Dashboards
Digital Feedback
Getting Started
Best Practices
Individual Courses
Patient Experience
latest-courses
XM Solution Courses
Reports
Action Planning
Using Text iQ to Analyze Comments
Analyze your text data with Text iQ to understand what matters most to your respondents and drive action.
FREE
62 min
CustomerXM
level-1-xm
New User
Experienced User
On-Demand Courses
On-Demand Videos
Free
BrandXM
ProductXM
EmployeeXM
CoreXM
DesignXM
Dashboards
Text iQ / Stats iQ
On-Demand Articles
Individual Courses
English
latest-courses
XM100: Introduction to Experience Management
This course is the first of two courses in the XM Fundamentals Certification learning journey.
FREE
5 hr
Certifications
level-1-xm
experience-institute
Free
XM Institute
certification-styles
Thought Leadership
English
XM101: Building an Experience Management Program
This course is the second of two courses in the XM Fundamentals Certification learning journey.
FREE
5 hr
Certifications
level-1-xm
experience-institute
XM Institute
certification-styles
Thought Leadership
English
1. QSC: Adding and Maintaining Data Streams
This e-learning covers the process of pulling data from various digital sources into Qualtrics Social Connect in order to perform actions on the data, and engage with your audience.
FREE
Free
English
scorm-hide-menu
0. Qualtrics Social Connect: Fundamentals
Fundamentals of Qualtrics Social Connect is a high-level introduction to the Qualtrics Digital Customer Care & Social Listening platform. This module covers the main customer service concepts in this Digital Customer Care area, the different sections within Qualtrics Social Connect as well as how to navigate and access the platform.
FREE
Free
English
scorm-hide-menu
QSC: Inbox Specialist - Working in the Inbox
The Social Connect Inbox offers a robust set of features enabling teams to quickly and efficiently handle incoming customer questions. This module is focused on enabling Digital Customer Care teams to use those features in order to interact and close the loop with customers.
Not currently available
Free
English
scorm-hide-menu
QSC: Inbox Specialist - Working with Cases
This course is an introduction to the Cases feature in Qualtrics Social Connect. It covers what Cases are, how to enable this feature, as well as some advised workflow scenarios.
Not currently available
Free
English
scorm-hide-menu
QSC: Inbox Specialist - Inbox Management and Setup
This E-learning focuses on the setup of the Inbox and how to manage your customer service related activities through Qualtrics Social Connect.
Not currently available
Free
English
scorm-hide-menu
3. QSC: Creating Flow-Based Conversation Bots
An introduction into defining Flows in QSC
FREE
Free
English
scorm-hide-menu
8. QSC: Analyzing Agent & Team Performance
Understand how to use the Team Performance section to keep track of KPIs.
FREE
Free
English
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2. QSC: User Management and Account Settings
This e-learning provides an overview of all user management related actions in Qualtrics Social Connect, as well as videos and information on admin related account settings such as account security, integrations to other platforms, automations, audit trails and playbooks.
FREE
Free
English
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5. QSC: Inbox - Management and Setup
This E-learning focuses on the setup of the Inbox and how to manage your customer service related activities through Qualtrics Social Connect.
FREE
Free
English
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6. QSC: Working with Cases
A thorough introduction to the Cases feature in Social Connect.
FREE
Free
English
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9. QSC: Publishing & Scheduling Content
Compose and schedule posts, maintain a content calendar and collaborate together.
FREE
Free
English
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7. QSC: Insights, Dashboards & Data Filtering
How to filter data in Social Connect, create (custom) reports and build charts.
FREE
Free
English
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4. QSC: Working in the Inbox
Structure, available actions, workflows, collaboration features and basic filtering.
FREE
Free
English
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Sharing Your Research Project
Save time by storing frequently used content in libraries and working collaboratively on projects with colleagues. Applies to Qualtrics CoreXM and DesignXM products.
FREE
7 min
New User
On-Demand Videos
Free
BrandXM
CoreXM
DesignXM
black-cm
Individual Courses
English
Understanding Your Research Feedback
Explore the different ways to view and organize your data through managing results, recoding values, and exporting & importing response data. Applies to Qualtrics CoreXM and DesignXM products.
FREE
24 min
New User
On-Demand Videos
Free
BrandXM
CoreXM
DesignXM
black-cm
Individual Courses
English
Customizing Your Research Project
Explore the advanced tools and features that allow you to tailor the survey experience of your respondents and improve your response collection. Applies to Qualtrics CoreXM and DesignXM products.
FREE
18 min
New User
On-Demand Videos
Free
BrandXM
CoreXM
DesignXM
black-cm
Embedded Data
Individual Courses
English
Configuring Your Research Project
Learn survey building fundamentals by creating questions and answer choices that engage respondents. Applies to Qualtrics CoreXM and DesignXM products.
FREE
25 min
New User
On-Demand Videos
Free
BrandXM
CoreXM
DesignXM
black-cm
Individual Courses
English
Collecting Research Feedback
Learn how to manage contacts and distribute your survey through different channels to engage your target audiences and drive response rates. Applies to Qualtrics CoreXM and DesignXM products.
FREE
14 min
New User
On-Demand Videos
Free
BrandXM
CoreXM
DesignXM
black-cm
Individual Courses
English
Reporting Your Research Feedback
Customize data visualizations with graphs and tables that display aggregate data in a comprehensive, shareable report. Applies to the Qualtrics CoreXM product.
FREE
12 min
New User
On-Demand Videos
Free
BrandXM
CoreXM
DesignXM
black-cm
Individual Courses
English
Understanding Your EX Feedback
Learn how to interpret your response data and better prepare it for further analysis by managing responses, using filters, and exporting raw data.
FREE
9 min
New User
On-Demand Videos
Free
EmployeeXM
blue-ex
Individual Courses
English
Reporting Your EX Feedback
Drive organization-wide adoption of dashboards and reports by learning how to create comprehensive charts, graphs, and tables.
FREE
45 min
New User
On-Demand Videos
Free
EmployeeXM
blue-ex
Dashboards
Individual Courses
English
Configuring Your EX Project
Create an engaging employee experience project by discovering how to build projects, questions types, and how to use basic logic.
FREE
21 min
New User
On-Demand Videos
Free
EmployeeXM
blue-ex
Individual Courses
English
Sharing Your EX Project
Save time by storing frequently used content in libraries and working collaboratively on projects with colleagues.
FREE
7 min
New User
On-Demand Videos
Free
EmployeeXM
blue-ex
Individual Courses
English
Collecting EX Feedback
Drive survey response rates by learning how to efficiently manage, distribute to, and communicate with, your participants.
FREE
19 min
New User
On-Demand Videos
Free
EmployeeXM
blue-ex
Individual Courses
English
Customizing Your EX Project
Drive higher response rates and avoid survey fatigue by tailoring the survey experience to each individual employee and styling your project with appropriate branding.
FREE
10 min
New User
On-Demand Videos
Free
EmployeeXM
blue-ex
Embedded Data
Individual Courses
English
Fundamentals of XM Discover
START HERE! Fundamentals of XM Discover is a high-level introduction to the Discover XM product.
FREE
60 min
Free
Individual Courses
English
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XM Discover
experience-discover
Illustrating Insights with Analytical Dashboards
Learn how to create deep dive, analytic dashboards that align with stakeholder questions to identify actionable insights.
Not currently available
180 min
Free
Individual Courses
English
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XM Discover
Understanding Sentiment and XM Enrichments
Understand our sophisticated sentiment engine to discover areas of delight and failed expectations, perceived effort and expressed emotions. Discover actionable insights directly from the voice of your customer quickly and easily – all to save money, make money and reduce risk, ultimately to optimize Your Business.
Not currently available
120 min
Free
Individual Courses
English
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XM Discover
Fundamentals of XM Discover
START HERE! Fundamentals of XM Discover is a high-level introduction to the Discover XM product.
FREE
60 min
Free
Individual Courses
English
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XM Discover
experience-discover
Basic Reporting with Operational Dashboards
Basic Dashboard navigation and creation of graphical displays to analyze insights. This course is meant for individuals who will be responsible for creating, maintaining, and distributing analysis to stakeholders on a regular basis.
Not currently available
300 min
Free
Individual Courses
English
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XM Discover
1. QSC: Adding and Maintaining Data Streams
This e-learning covers the process of pulling data from various digital sources into Qualtrics Social Connect in order to perform actions on the data, and engage with your audience.
FREE
Free
English
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0. Qualtrics Social Connect: Fundamentals
Fundamentals of Qualtrics Social Connect is a high-level introduction to the Qualtrics Digital Customer Care & Social Listening platform. This module covers the main customer service concepts in this Digital Customer Care area, the different sections within Qualtrics Social Connect as well as how to navigate and access the platform.
FREE
Free
English
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Configuring Your CX Project
Learn survey building fundamentals by creating questions and answer choices that engage customers.
FREE
22 min
CustomerXM
New User
On-Demand Videos
Free
green-cx
Individual Courses
English
Customizing Your CX Project
Drive higher response rates and avoid survey fatigue by tailoring the survey experience to each individual customer and styling your project with appropriate branding.
FREE
13 min
CustomerXM
New User
On-Demand Videos
Free
green-cx
Embedded Data
Individual Courses
English
Understanding Your CX Feedback
Learn to correctly interpret your data by understanding how feedback is displayed in Data & Analysis.
FREE
14 min
CustomerXM
New User
On-Demand Videos
Free
green-cx
Individual Courses
English
Automating CX Follow Ups
Notify your team when a customer interaction requires follow-up by utilizing Workflows & Tasks.
FREE
10 min
CustomerXM
New User
On-Demand Videos
Free
green-cx
Workflows
Individual Courses
English
Reporting Your CX Feedback
Design and customize dashboards that showcase your data in an easily digestible format for your internal teams.
FREE
45 min
CustomerXM
New User
On-Demand Videos
Free
green-cx
Dashboards
Individual Courses
English
Sharing Your CX Project
Save time by storing frequently used content in libraries and working collaboratively on projects with colleagues.
FREE
7 min
CustomerXM
New User
On-Demand Videos
Free
green-cx
Individual Courses
English
Collecting CX Feedback
Launch your project successfully by determining the appropriate distribution channel.
FREE
25 min
CustomerXM
New User
On-Demand Videos
Free
green-cx
XM Directory
Individual Courses
English
QSC: Inbox Specialist - Working in the Inbox
The Social Connect Inbox offers a robust set of features enabling teams to quickly and efficiently handle incoming customer questions. This module is focused on enabling Digital Customer Care teams to use those features in order to interact and close the loop with customers.
Not currently available
Free
English
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QSC: Inbox Specialist - Working with Cases
This course is an introduction to the Cases feature in Qualtrics Social Connect. It covers what Cases are, how to enable this feature, as well as some advised workflow scenarios.
Not currently available
Free
English
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QSC: Inbox Specialist - Inbox Management and Setup
This E-learning focuses on the setup of the Inbox and how to manage your customer service related activities through Qualtrics Social Connect.
Not currently available
Free
English
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0. Qualtrics Social Connect: Fundamentals
Fundamentals of Qualtrics Social Connect is a high-level introduction to the Qualtrics Digital Customer Care & Social Listening platform. This module covers the main customer service concepts in this Digital Customer Care area, the different sections within Qualtrics Social Connect as well as how to navigate and access the platform.
FREE
Free
English
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3. QSC: Creating Flow-Based Conversation Bots
An introduction into defining Flows in QSC
FREE
Free
English
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8. QSC: Analyzing Agent & Team Performance
Understand how to use the Team Performance section to keep track of KPIs.
FREE
Free
English
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2. QSC: User Management and Account Settings
This e-learning provides an overview of all user management related actions in Qualtrics Social Connect, as well as videos and information on admin related account settings such as account security, integrations to other platforms, automations, audit trails and playbooks.
FREE
Free
English
scorm-hide-menu
1. QSC: Adding and Maintaining Data Streams
This e-learning covers the process of pulling data from various digital sources into Qualtrics Social Connect in order to perform actions on the data, and engage with your audience.
FREE
Free
English
scorm-hide-menu
5. QSC: Inbox - Management and Setup
This E-learning focuses on the setup of the Inbox and how to manage your customer service related activities through Qualtrics Social Connect.
FREE
Free
English
scorm-hide-menu
6. QSC: Working with Cases
A thorough introduction to the Cases feature in Social Connect.
FREE
Free
English
scorm-hide-menu
9. QSC: Publishing & Scheduling Content
Compose and schedule posts, maintain a content calendar and collaborate together.
FREE
Free
English
scorm-hide-menu
7. QSC: Insights, Dashboards & Data Filtering
How to filter data in Social Connect, create (custom) reports and build charts.
FREE
Free
English
scorm-hide-menu
4. QSC: Working in the Inbox
Structure, available actions, workflows, collaboration features and basic filtering.
FREE
Free
English
scorm-hide-menu
Applying Best Practices in Questionnaire Design
Master the art of survey building by implementing fundamental best practices that all researchers must know in order to collect high quality data.
FREE
29 min
CustomerXM
Experienced User
On-Demand Videos
Free
BrandXM
ProductXM
EmployeeXM
CoreXM
DesignXM
black-cm
Individual Courses
English
Driving Response Rates
Obtain the data you need by implementing survey design and distribution methods that drive high response rates.
FREE
27 min
CustomerXM
Experienced User
On-Demand Videos
Free
BrandXM
ProductXM
EmployeeXM
CoreXM
DesignXM
black-cm
Individual Courses
English
Sampling the Right Audience
Ensure you distribute your survey to the optimal number of respondents from the right audience so you can be confident in your data.
FREE
30 min
CustomerXM
Experienced User
On-Demand Videos
Free
BrandXM
ProductXM
EmployeeXM
CoreXM
DesignXM
black-cm
Individual Courses
English
Designing a Research Process
Guide your organization towards insights by breaking down problems to define research questions that can be solved with Qualtrics.
FREE
16 min
CustomerXM
Experienced User
On-Demand Videos
Free
BrandXM
ProductXM
EmployeeXM
CoreXM
DesignXM
black-cm
Individual Courses
English
Minimizing Survey Fatigue and Bias
Implement survey design best practices to collect high quality data by minimizing bias and respondent survey fatigue.
FREE
33 min
CustomerXM
Experienced User
On-Demand Videos
Free
BrandXM
ProductXM
EmployeeXM
CoreXM
DesignXM
black-cm
Individual Courses
English
Sharing Your 360 Project
Save time by storing frequently used content in libraries and working collaboratively on projects with colleagues.
FREE
7 min
New User
On-Demand Videos
Free
EmployeeXM
blue-ex
Individual Courses
English
Understanding Your 360 Feedback
Learn how to interpret your response data and better prepare for reporting by managing responses, using filters, and exporting raw data.
FREE
10 min
New User
On-Demand Videos
Free
EmployeeXM
blue-ex
Individual Courses
English
Configuring Your 360 Project
Create a multi-rater feedback project by discovering how to build projects, question types, and how to use basic logic.
FREE
21 min
New User
On-Demand Videos
Free
EmployeeXM
blue-ex
Individual Courses
English
Collecting 360 Feedback
Learn how to manage your participants and communicate with them to launch response collection.
FREE
21 min
New User
On-Demand Videos
Free
EmployeeXM
blue-ex
Individual Courses
English
Reporting Your 360 Feedback
Display your data by learning how to create individualized, easily digestible subject reports for your employees.
FREE
16 min
New User
On-Demand Videos
Free
EmployeeXM
blue-ex
Dashboards
Individual Courses
English
Customizing Your 360 Project
Drive higher response rates and avoid survey fatigue by tailoring the survey experience to each individual employee and styling your project with appropriate branding.
FREE
12 min
New User
On-Demand Videos
Free
EmployeeXM
blue-ex
Individual Courses
English
Understanding Sentiment and XM Enrichments
Understand our sophisticated sentiment engine to discover areas of delight and failed expectations, perceived effort and expressed emotions. Discover actionable insights directly from the voice of your customer quickly and easily – all to save money, make money and reduce risk, ultimately to optimize Your Business.
Not currently available
120 min
Free
Individual Courses
English
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XM Discover
Basic Categorization Skills
Learn how to discern what the important conversations are by organizing and capturing source feedback into topics and themes. Learn the basic concepts of categorization strategies, evaluating stakeholder questions and building a category model.
Not currently available
300 min
Free
Individual Courses
English
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XM Discover
Basic Reporting with Operational Dashboards
Basic Dashboard navigation and creation of graphical displays to analyze insights. This course is meant for individuals who will be responsible for creating, maintaining, and distributing analysis to stakeholders on a regular basis.
Not currently available
300 min
Free
Individual Courses
English
scorm-hide-menu
XM Discover
Illustrating Insights with Analytical Dashboards
Learn how to create deep dive, analytic dashboards that align with stakeholder questions to identify actionable insights.
Not currently available
180 min
Free
Individual Courses
English
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XM Discover
Fundamentals of XM Discover
START HERE! Fundamentals of XM Discover is a high-level introduction to the Discover XM product.
FREE
60 min
Free
Individual Courses
English
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XM Discover
experience-discover