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Analyzing Customer Feedback with Text iQ
Learn about the importance and meaning of text sentiment and create topics that categorize your text responses into easily understandable categories.
FREE
68 min
XM For Customer Experience Certifications Domo - CXE Experienced User On-Demand Courses Free green-cx Text iQ / Stats iQ Individual Courses English
Analyzing Feedback with Text iQ and Stats iQ
Learn how to improve your data analytics and driver analysis skills by using Qualtrics iQ
6 COURSES
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Applying Best Practices in Questionnaire Design
Master the art of survey building by implementing fundamental best practices that all researchers must know in order to collect high quality data.
FREE
29 min
XM For Customer Experience Experienced User On-Demand Videos Free BrandXM ProductXM XM For Employee Experience CoreXM DesignXM black-cm Individual Courses English XM For Strategy & Research
Automating CX Follow Ups
Notify your team when a customer interaction requires follow-up by utilizing Workflows & Tasks.
FREE
10 min
XM For Customer Experience New User On-Demand Videos Free green-cx Workflows Individual Courses English
Building An Advanced Survey
Learn about the question types, methodologies, and survey design tools necessary to create specialized research projects.
FREE
86 min
Certifications Domo - CME Experienced User On-Demand Courses Free CoreXM DesignXM black-cm Individual Courses English XM For Strategy & Research
Building and Sharing a Dashboard
Learn how to use Qualtrics to build a beautiful dashboard that effectively communicates insights from your CX programs to your entire organization.
FREE
82 min
XM For Customer Experience Experienced User On-Demand Videos Free green-cx Dashboards Individual Courses English
Building a Survey Project
The survey is the backbone of Experience Management data collection, having a comprehensive understanding of the technology components of the Experience Management will help you produce quality projects leading to quality insights.
FREE
73 min
XM For Customer Experience Certifications level-1-xm Domo - QPE New User On-Demand Courses Free BrandXM XM For Employee Experience CoreXM DesignXM Individual Courses English XM For Strategy & Research
Capturing Customer Experience Metrics
Learn strategies for identifying the appropriate customer experience metrics to achieve your program goals and applying survey design best practices.
FREE
90 min
XM For Customer Experience Certifications Domo - CXE Experienced User On-Demand Courses Free green-cx Individual Courses English
Closing the Loop with Customers
Leverage ticketing and case management to rapidly prioritize and respond to customer feedback.
FREE
61 min
XM For Customer Experience Certifications Domo - CXE Experienced User On-Demand Courses Free green-cx Workflows Individual Courses English
Closing the Loop with Patients (Platform Admin)
Leverage ticketing and case management to rapidly prioritize and respond to patient feedback
FREE
22 min
XM For Customer Experience level-1-xm On-Demand Courses On-Demand Videos Patient Experience Healthcare
Collecting 360 Feedback
Learn how to manage your participants and communicate with them to launch response collection.
FREE
21 min
New User On-Demand Videos Free XM For Employee Experience blue-ex Individual Courses English
Collecting CX Feedback
Launch your project successfully by determining the appropriate distribution channel.
FREE
25 min
XM For Customer Experience New User On-Demand Videos Free green-cx XM Directory Individual Courses English
Collecting EX Feedback
Drive survey response rates by learning how to efficiently manage, distribute to, and communicate with, your participants.
FREE
19 min
New User On-Demand Videos Free XM For Employee Experience blue-ex Individual Courses English
Collecting Research Feedback
Learn how to manage contacts and distribute your survey through different channels to engage your target audiences and drive response rates. Applies to Qualtrics CoreXM and DesignXM products.
FREE
14 min
New User On-Demand Videos Free BrandXM CoreXM DesignXM black-cm Individual Courses English XM For Strategy & Research
Communicating Findings Effectively
Compile your findings from your analysis and create effective action plans, reports, and dashboards.
FREE
26 min
XM For Customer Experience Experienced User On-Demand Videos Free CoreXM DesignXM black-cm Individual Courses English XM For Strategy & Research
Configuring Your 360 Project
Create a multi-rater feedback project by discovering how to build projects, question types, and how to use basic logic.
FREE
21 min
New User On-Demand Videos Free XM For Employee Experience blue-ex Individual Courses English
Configuring Your CX Project
Learn survey building fundamentals by creating questions and answer choices that engage customers.
FREE
22 min
XM For Customer Experience New User On-Demand Videos Free green-cx Individual Courses English
Configuring Your EX Project
Create an engaging employee experience project by discovering how to build projects, questions types, and how to use basic logic.
FREE
21 min
New User On-Demand Videos Free XM For Employee Experience blue-ex Individual Courses English
Configuring Your Research Project
Learn survey building fundamentals by creating questions and answer choices that engage respondents. Applies to Qualtrics Strategy & Research products.
FREE
25 min
New User On-Demand Videos Free BrandXM CoreXM DesignXM black-cm Individual Courses English XM For Strategy & Research
XM for Strategy & Research Expert Certification Exam - $500 USD
Complete the associated final project to solidify your learning. Then schedule your certification exam with our online proctoring partner to prove your expertise.
$500
87 min
experience-research Certifications Experienced User Premium CoreXM DesignXM certification-styles black-cm Individual Courses cm_expiration tile-category-certification XM For Strategy & Research
XM For Strategy & Research Expert Certification Journey (L2)
Set yourself apart as a certified research professional. Prove your ability to conduct complex research, communicate with your target audiences, and uncover meaningful insights through the Qualtrics CoreXM platform.
6 COURSES
experience-research Certifications experience-product Experienced User On-Demand Courses Premium CoreXM DesignXM certification-styles black-cm Learning Journeys English proserv-product tile-category-product-expert XM For Strategy & Research
XM for Customer Experience Expert Certification Exam - $500 USD
Complete the associated final project to solidify your learning. Then schedule your certification exam with our online proctoring partner to prove your expertise.
$500
87 min
experience-customer XM For Customer Experience Certifications Experienced User Premium certification-styles green-cx Individual Courses cx_expiration tile-category-certification
XM For Customer Experience Expert Certification Journey (L2)
Become a certified XM For Customer Experience professional. Prove your ability to develop a CX program, engage with customers at critical touchpoints, and share customer insights through elegant dashboards using the Qualtrics XM For Customer Experience platform.
7 COURSES
experience-customer XM For Customer Experience Certifications Experienced User On-Demand Courses Premium certification-styles green-cx Learning Journeys English proserv-product tile-category-product-expert
XM For Customer Experience Learning Journey
Welcome to the 5-week XM For Customer Experience learning journey program! Each week, complete the training courses listed to become a Qualtrics and XM Expert.
5 WEEKS
experience-customer XM For Customer Experience Experienced User Free green-cx Learning Journeys English
Creating Customer Experience Dashboards
Build effective dashboards that visualize your CX data and inspire stakeholders to take action.
FREE
234 min
XM For Customer Experience Certifications Domo - CXE Experienced User On-Demand Courses Free green-cx Dashboards Individual Courses English
Customizing Survey Experiences
Learn how to utilize the tools necessary to build a complex survey that meets the needs of your research and improves response quality.
FREE
100 min
Certifications Domo - CME Experienced User On-Demand Courses Free CoreXM DesignXM black-cm Embedded Data Individual Courses English XM For Strategy & Research
Customizing Your 360 Project
Drive higher response rates and avoid survey fatigue by tailoring the survey experience to each individual employee and styling your project with appropriate branding.
FREE
12 min
New User On-Demand Videos Free XM For Employee Experience blue-ex Individual Courses English
Customizing Your CX Project
Drive higher response rates and avoid survey fatigue by tailoring the survey experience to each individual customer and styling your project with appropriate branding.
FREE
13 min
XM For Customer Experience New User On-Demand Videos Free green-cx Embedded Data Individual Courses English
Customizing Your EX Project
Drive higher response rates and avoid survey fatigue by tailoring the survey experience to each individual employee and styling your project with appropriate branding.
FREE
10 min
New User On-Demand Videos Free XM For Employee Experience blue-ex Embedded Data Individual Courses English
Customizing Your Research Project
Explore the advanced tools and features that allow you to tailor the survey experience of your respondents and improve your response collection. Applies to Qualtrics CoreXM and DesignXM products.
FREE
18 min
New User On-Demand Videos Free BrandXM CoreXM DesignXM black-cm Embedded Data Individual Courses English XM For Strategy & Research
Designing CX Surveys
Build surveys that check in on your customers an understand their experiences with your organization.
3 COURSES
experience-customer XM For Customer Experience Experienced User On-Demand Videos Free green-cx Learning Journeys English
Designing Engagement Dashboards to Drive Change
Drive organization-wide adoption of employee engagement dashboards by learning to tailor the presented data for each stakeholder.
FREE
28 min
experience-employee Experienced User On-Demand Videos Free XM For Employee Experience blue-ex Dashboards Individual Courses English
Designing a Research Process
Guide your organization towards insights by breaking down problems to define research questions that can be solved with Qualtrics.
FREE
16 min
XM For Customer Experience Experienced User On-Demand Videos Free BrandXM ProductXM XM For Employee Experience CoreXM DesignXM black-cm Individual Courses English XM For Strategy & Research
Designing a Relational Study
Develop a relational study that aids your organization in better understanding the ongoing relationships that customers have with you and what drives them.
FREE
38 min
XM For Customer Experience Experienced User On-Demand Videos Free green-cx Individual Courses English
Designing a Transactional Study
Develop a transactional study that listens to your customers at a specific touchpoint, and allows you to hone in on a particular event or stage in their experience with your organization.
FREE
37 min
XM For Customer Experience Experienced User On-Demand Videos Free green-cx Individual Courses English
Designing a World-Class Brand Tracking Study
Learn how to build a comprehensive survey that identifies consumer's attitudes towards your brand, then develop the best next steps for your organization.
FREE
21 min
experience-brand New User On-Demand Videos Free BrandXM purple-bx Individual Courses English XM For Strategy & Research
Distributing EX Projects
Effectively communicate with your employees to emphasize the value of their feedback and enhance employee listening.
FREE
26 min
Certifications Domo - EXE Experienced User On-Demand Courses Free XM For Employee Experience blue-ex Individual Courses English
Distributing a Survey Project
After building and publishing your survey, you are ready to send your survey to collect data. There are several Distribution methods available in Qualtrics, in this module we explore the most commonly used.
FREE
51 min
XM For Customer Experience Certifications level-1-xm Domo - QPE New User On-Demand Courses Free BrandXM XM For Employee Experience CoreXM DesignXM Individual Courses English XM For Strategy & Research
Distributing to Your Target Audiences
Learn how to manage a directory of panelists and collect effective feedback from it through various communication methods.
FREE
80 min
Certifications Domo - CME Experienced User On-Demand Courses Free CoreXM DesignXM black-cm XM Directory Individual Courses English XM For Strategy & Research
Driving Response Rates
Obtain the data you need by implementing survey design and distribution methods that drive high response rates.
FREE
27 min
XM For Customer Experience Experienced User On-Demand Videos Free BrandXM ProductXM XM For Employee Experience CoreXM DesignXM black-cm Individual Courses English XM For Strategy & Research
XM For Employee Experience Expert Certification Journey (L2)
Become a certified Employee Experience expert. Prove your ability to develop an EX program, communicate with your employees effectively, and uncover crucial employee insights through the Qualtrics EmployeeXM platform.
6 COURSES
experience-employee Certifications Experienced User On-Demand Courses Premium XM For Employee Experience certification-styles blue-ex Learning Journeys English proserv-product tile-category-product-expert
XM For Employee Experience Lifecycle Learning Journey
Welcome to the 5-week XM For Employee Experience Lifecycle learning journey program! Each week, complete the training courses listed to become a Qualtrics and XM Expert.
5 WEEKS
experience-employee Experienced User On-Demand Courses Free Premium XM For Employee Experience blue-ex Learning Journeys English
Getting Started Webinar Series
Join Qualtrics experts through this series of 4 webinars as they teach you how to design, launch, analyze, and report on your survey.
4 COURSES
experience-research XM For Customer Experience level-1-xm New User Live Training Free BrandXM XM For Employee Experience CoreXM DesignXM Learning Journeys English XM For Strategy & Research
Getting Started with Brand Tracking in Qualtrics
These courses will teach you how to create, manage, and edit Brand Tracker projects and Brand Experience (BX) Dashboards. You will also gain a deeper understanding of BX strategy and best practices.
2 COURSES
experience-brand New User Experienced User On-Demand Courses Free BrandXM purple-bx Dashboards Learning Journeys English XM For Strategy & Research
Implementing Research Methodology
Ensure your research project is methodologically sound by learning the basics of survey methodology and how to apply it.
FREE
5 Courses
experience-research XM For Customer Experience experience-product Experienced User On-Demand Videos Free BrandXM ProductXM XM For Employee Experience CoreXM DesignXM black-cm Learning Journeys XM For Strategy & Research
Learn to Use Qualtrics 360
Launching your first Qualtrics 360 project? This video series will teach you how to design your 360 project and capture actionable feedback for your employee reviews.
FREE
6 Courses
experience-employee New User On-Demand Videos Free XM For Employee Experience experience-default blue-ex Learning Journeys English Quick Start
Learn to Use Qualtrics for Research
New to Qualtrics? Start here! This video series will teach you the basics of building and distributing a survey project, as well as how to report on your research data. This content applies to Qualtrics CoreXM and DesignXM products.
FREE
6 Courses
experience-research featured experience-brand experience-product New User On-Demand Videos Free CoreXM DesignXM experience-default black-cm Learning Journeys English Quick Start XM For Strategy & Research
Learn to Use Qualtrics Customer Experience
New to Qualtrics XM For Customer Experience? This video series will walk you through how to build and distribute surveys to your customers, as well as report on customer experience data.
FREE
7 Courses
experience-customer featured XM For Customer Experience New User On-Demand Videos Free experience-default green-cx Learning Journeys English Quick Start
Learn to Use Qualtrics Employee Experience
New to Qualtrics XM For Employee Experience? This video series will walk you through how to build and distribute surveys to your employees, as well as report on employee experience data.
FREE
6 Courses
experience-employee featured New User On-Demand Videos Free XM For Employee Experience experience-default blue-ex Learning Journeys English Quick Start
Qualtrics Platform Essentials Certification Journey (L1)
This certification journey is designed for anyone new to XM and Qualtrics. Prove your ability to understand XM principles, confidently execute on research projects, and report insights using the Qualtrics platform.
7 COURSES
experience-employee experience-customer experience-research XM For Customer Experience Certifications level-1-xm experience-brand experience-product New User On-Demand Courses Free Premium BrandXM XM For Employee Experience CoreXM DesignXM experience-default certification-styles Learning Journeys English proserv-foundations XM For Strategy & Research
Using the Candidate Experience Program
Learn how to use the pre-built Candidate Experience Solution to capture important feedback across all stages of the hiring process, leading to insights that improve the candidate experience and elevate your organization’s employer brand value.
FREE
68 min
experience-employee Experienced User On-Demand Courses On-Demand Videos Free XM For Employee Experience blue-ex Individual Courses English
XM Fundamentals Certification Journey (L1)
This certification journey from Qualtrics XM Institute is designed for anyone new to Experience Management. The XM Fundamentals Certification is a credential that demonstrates an understanding of core XM principles.
4 COURSES
Certifications level-1-xm experience-institute XM Institute certification-styles Learning Journeys English proserv-foundations
The XM Operating System
These courses teach you about the capabilities of the Qualtrics XM Operating System (XMos), including XiD, the iQ Suite, and xFlow. Gain a deeper understanding for how you can apply these powerful features to your XM programs.
3 COURSES
XM For Customer Experience level-1-xm New User On-Demand Courses Free XM For Employee Experience CoreXM DesignXM experience-default Workflows Text iQ / Stats iQ XM Directory Learning Journeys English latest-courses XM For Strategy & Research
XM Professional Certification
Earn the premier XM credential and take the next step forward in your career. Apply for and complete the XM Professional Certification exam here.
4 COURSES
featured Certifications level-1-xm experience-institute Experienced User Premium XM Institute certification-styles Learning Journeys English proserv-product tile-category-professional-expert
E-­Commerce Experience Optimization
Learn about this pre-built Digital CX program that uses best practices to help you understand customer needs and preferences, leading to insights that can improve customer conversion and retention.
FREE
27 min
experience-customer XM For Customer Experience On-Demand Courses Free green-cx Individual Courses English
XM For Employee Experience 360 Learning Journey
Welcome to the 2-week XM For Employee Experience 360 learning journey program! Each week, complete the training courses listed to become a Qualtrics and XM Expert.
2 WEEKS
experience-employee Experienced User On-Demand Courses On-Demand Videos Free XM For Employee Experience blue-ex Learning Journeys English
XM for Employee Experience Expert Exam - $500 USD
Complete the associated final project to solidify your learning. Then schedule your certification exam with our online proctoring partner to prove your expertise.
Not currently available
87 min
experience-employee Certifications Experienced User Premium XM For Employee Experience certification-styles blue-ex Individual Courses ex_expiration tile-category-certification
Examining Data with Crosstabs
Learn to use Qualtrics' cross-tabulation tool to identify key relationships in your data
FREE
20 min
XM For Customer Experience Experienced User On-Demand Videos Free DesignXM black-cm Individual Courses English XM For Strategy & Research
Experience Management: A Brief Introduction
Experience Management is changing the way businesses operate. Understanding the full landscape of an organization has never been more important or more accessible than it is now. Kick start your understanding of Experience Management with this introductory module.
FREE
27 min
XM For Customer Experience Certifications level-1-xm Domo - QPE New User On-Demand Courses Free BrandXM XM For Employee Experience CoreXM DesignXM Individual Courses English XM For Strategy & Research
Exploring and Analyzing EX Data
Organize and analyze your collected data to uncover new employee insights.
FREE
44 min
Certifications Domo - EXE Experienced User On-Demand Courses Free XM For Employee Experience blue-ex Text iQ / Stats iQ Individual Courses English
Exploring and Analyzing Your Data
Learn how to prepare your data and then analyze it with powerful tools to uncover meaningful insights.
FREE
142 min
Certifications Domo - CME Experienced User On-Demand Courses Free CoreXM DesignXM black-cm Text iQ / Stats iQ Individual Courses English XM For Strategy & Research
Identifying Experience Journeys
Learn how to use Experience Journeys to measure, visualize, and analyze the key experience data points along a customer journey
FREE
60 min
XM For Customer Experience Experienced User On-Demand Courses Free green-cx Dashboards Individual Courses English
Implementing a Digital Feedback Program
Gauge your customers’ feelings about your digital platforms by asking for feedback as they browse your website or app.
FREE
111 min
experience-customer XM For Customer Experience Experienced User On-Demand Videos Free CoreXM DesignXM green-cx Digital Feedback Individual Courses English XM For Strategy & Research
Introducing Customer Experience Management
Understand the Customer Experience Management discipline and learn to use the Qualtrics CX maturity model to assess and scale your program.
FREE
38 min
XM For Customer Experience Certifications Domo - CXE Experienced User On-Demand Courses Free green-cx Individual Courses English
Introducing Employee Experience Programs
Independently create an Employee Experience program with a clear and strategic roadmap, underpinned by survey design best practices to measure the relevant outcome metrics.
FREE
128 min
Certifications Domo - EXE Experienced User On-Demand Courses Free XM For Employee Experience blue-ex Workflows Individual Courses English
Jumpstart your Research Trial
Get the most out of your 30-day Strategic Research trial with a sample project that lets you explore the advanced features available in Strategic Research without needing to collect your own responses.
FREE
41 min
New User Free DesignXM black-cm Individual Courses English XM For Strategy & Research
Managing a Customer Directory for Distribution
Learn to effectively communicate with your customers by creating and maintaining a singular platform for contacts.
FREE
89 min
XM For Customer Experience Certifications Domo - CXE Experienced User On-Demand Courses Free green-cx Individual Courses English
Managing EX Participants
Efficiently manage and maintain employees within your EX program to provide a personalized experience based on employee information and reporting relationships.
FREE
91 min
Certifications Domo - EXE Experienced User On-Demand Courses Free XM For Employee Experience blue-ex Individual Courses English
Mastering the XM Directory
Learn how to use the XM Directory to your advantage by organizing all of your respondent communications under one efficient system.
FREE
62 min
experience-customer XM For Customer Experience Experienced User On-Demand Courses On-Demand Videos Free experience-default green-cx XM Directory Individual Courses English
Minimizing Survey Fatigue and Bias
Implement survey design best practices to collect high quality data by minimizing bias and respondent survey fatigue.
FREE
33 min
XM For Customer Experience Experienced User On-Demand Videos Free BrandXM ProductXM XM For Employee Experience CoreXM DesignXM black-cm Individual Courses English XM For Strategy & Research
Planning and Designing a Survey
The survey is the backbone of data collection for XM, a well designed survey will ensure you have the data you need to make decisions. This course describes the downstream impacts of the survey, and outlines the survey design best practices to ensure quality data.
FREE
38 min
XM For Customer Experience Certifications level-1-xm Domo - QPE New User On-Demand Courses Free BrandXM XM For Employee Experience CoreXM DesignXM Individual Courses English XM For Strategy & Research
Qualtrics Platform Essentials Certification Final Project & Exam $100
Complete the associated final project to solidify your learning. Then schedule your certification exam with our online proctoring partner to prove your expertise.
$100
XM For Customer Experience Certifications level-1-xm New User Premium BrandXM XM For Employee Experience CoreXM DesignXM certification-styles Individual Courses qpe_expiration tile-category-certification XM For Strategy & Research
Reporting Your 360 Feedback
Display your data by learning how to create individualized, easily digestible subject reports for your employees.
FREE
16 min
New User On-Demand Videos Free XM For Employee Experience blue-ex Dashboards Individual Courses English
Reporting EX Dashboard Data
Strategically present your employee feedback to highlight areas of improvement and drive meaningful action.
FREE
126 min
Certifications Domo - EXE Experienced User On-Demand Courses Free XM For Employee Experience blue-ex Dashboards Individual Courses English Dashboard Viewer/Report Consumer
Reporting on Your Insights
Build comprehensive reports that present information that drives discussion and action on your research.
FREE
114 min
Certifications Domo - CME Experienced User On-Demand Courses Free CoreXM DesignXM black-cm Individual Courses English XM For Strategy & Research
Reporting Survey Results with Results Dashboards
Once you have completed data collection for the survey, it is time to analyze and share the results to stakeholders. In this course, you will learn how Results Dashboards are structured in Qualtrics, and how you can customize these to communicate findings.
FREE
60 min
XM For Customer Experience Certifications level-1-xm Domo - QPE New User On-Demand Courses Free BrandXM XM For Employee Experience CoreXM DesignXM Dashboards tile-category-certification Dashboard Viewer/Report Consumer XM For Strategy & Research
Reporting Your Research Feedback
Customize data visualizations with graphs and tables that display aggregate data in a comprehensive, shareable report. Applies to the Qualtrics CoreXM product.
FREE
12 min
New User On-Demand Videos Free BrandXM CoreXM DesignXM black-cm Individual Courses English XM For Strategy & Research
Reporting Your CX Feedback
Design and customize dashboards that showcase your data in an easily digestible format for your internal teams.
FREE
45 min
XM For Customer Experience New User On-Demand Videos Free green-cx Dashboards Individual Courses English
Reporting Your EX Feedback
Drive organization-wide adoption of dashboards and reports by learning how to create comprehensive charts, graphs, and tables.
FREE
45 min
New User On-Demand Videos Free XM For Employee Experience blue-ex Dashboards Individual Courses English
Relationship Health Program
Learn how to build the automated CX Relationship Health Program that enables organizations to continuously measure and manage the health of customer relationships.
FREE
67 min
XM For Customer Experience Experienced User On-Demand Courses Free green-cx Workflows Dashboards Individual Courses English latest-courses
Sampling the Right Audience
Ensure you distribute your survey to the optimal number of respondents from the right audience so you can be confident in your data.
FREE
30 min
XM For Customer Experience Experienced User On-Demand Videos Free BrandXM ProductXM XM For Employee Experience CoreXM DesignXM black-cm Individual Courses English XM For Strategy & Research
Sharing Your 360 Project
Save time by storing frequently used content in libraries and working collaboratively on projects with colleagues.
FREE
7 min
New User On-Demand Videos Free XM For Employee Experience blue-ex Individual Courses English
Sharing Your Research Project
Save time by storing frequently used content in libraries and working collaboratively on projects with colleagues. Applies to Qualtrics CoreXM and DesignXM products.
FREE
7 min
New User On-Demand Videos Free BrandXM CoreXM DesignXM black-cm Individual Courses English XM For Strategy & Research
Sharing Your CX Project
Save time by storing frequently used content in libraries and working collaboratively on projects with colleagues.
FREE
7 min
XM For Customer Experience New User On-Demand Videos Free green-cx Individual Courses English
Sharing Your EX Project
Save time by storing frequently used content in libraries and working collaboratively on projects with colleagues.
FREE
7 min
New User On-Demand Videos Free XM For Employee Experience blue-ex Individual Courses English
Understanding Customer Data
Planning your analysis and learn how to track trends and collect insights by viewing your organizations’ dashboards.
FREE
22 min
XM For Customer Experience Experienced User On-Demand Videos Free DesignXM green-cx Individual Courses English XM For Strategy & Research
Understanding Product Experience
Learn how to use pre-built PX Solutions to capture important product feedback during all stages of your Product Lifecycle, in order to help you design products your customers want, iterate feature improvements, and build loyal customers.
FREE
46 min
experience-research experience-product On-Demand Courses On-Demand Videos Free ProductXM lightblue-px Individual Courses English XM For Strategy & Research
Understanding Survey Data
The raw data your survey collects is stored in Data & Analysis. Here you will have access to all Recorded Responses as well as Responses in Progress. In this course you will learn how to view and manage these responses.
FREE
37 min
XM For Customer Experience Certifications level-1-xm Domo - QPE New User On-Demand Courses Free BrandXM XM For Employee Experience CoreXM DesignXM Individual Courses English XM For Strategy & Research
Understanding Your 360 Feedback
Learn how to interpret your response data and better prepare for reporting by managing responses, using filters, and exporting raw data.
FREE
10 min
New User On-Demand Videos Free XM For Employee Experience blue-ex Individual Courses English
Understanding Your Research Feedback
Explore the different ways to view and organize your data through managing results, recoding values, and exporting & importing response data. Applies to Qualtrics CoreXM and DesignXM products.
FREE
24 min
New User On-Demand Videos Free BrandXM CoreXM DesignXM black-cm Individual Courses English XM For Strategy & Research
Understanding Your CX Feedback
Learn to correctly interpret your data by understanding how feedback is displayed in Data & Analysis.
FREE
14 min
XM For Customer Experience New User On-Demand Videos Free green-cx Individual Courses English
Understanding Your EX Feedback
Learn how to interpret your response data and better prepare it for further analysis by managing responses, using filters, and exporting raw data.
FREE
9 min
New User On-Demand Videos Free XM For Employee Experience blue-ex Individual Courses English
Using Stats iQ to Analyze Data
Use Stats iQ to explore your customer data, discover relationships between drivers, and create new variables.
FREE
41 min
XM For Customer Experience Experienced User On-Demand Videos Free CoreXM DesignXM experience-default black-cm Text iQ / Stats iQ Individual Courses English XM For Strategy & Research
Using Stats iQ to Identify Key Drivers
Take what you know about Stats iQ and apply it to go deeper with regression to discover what drives your key outcomes.
FREE
33 min
XM For Customer Experience Experienced User On-Demand Videos Free CoreXM DesignXM black-cm Text iQ / Stats iQ Individual Courses English XM For Strategy & Research
Using the Diversity, Equity, & Inclusion (DEI) Solution
Learn how to use the pre-built Diversity, Equity, & Inclusion Solution to further close experience gaps for underrepresented employee groups within your organization.
FREE
108 min
experience-employee Experienced User On-Demand Courses On-Demand Videos Free XM For Employee Experience blue-ex Individual Courses English
Using the EX25 (Engagement & Pulse) Solution
Learn how to use the pre-built EX25 Solution to design and launch your Annual Engagement or Pulse program in line with research-backed best practices, leading to insights that can improve the employee experience at your organization.
FREE
25 min
experience-employee xz-new Experienced User On-Demand Courses On-Demand Videos Free XM For Employee Experience blue-ex Dashboards Individual Courses English
Implementing Best Practices in Dashboard Design
Provide the optimal dashboard experience for your viewers by learning how to cater to your audience, utilize design principles, and other associated best practices.
FREE
155 min
xz-new XM For Customer Experience Experienced User On-Demand Courses Free green-cx Dashboards English
XM Fundamentals Certification Exam - $100 USD
Complete the associated learning journey to solidify your content knowledge. Then schedule your certification exam here with our online proctoring partner to prove your expertise.
$100
8 min
Certifications level-1-xm Premium XM Institute certification-styles Individual Courses xmf_expiration
Utilizing Qualtrics Workflows
Learn how to use Workflows to trigger tasks and act on feedback
FREE
23 min
Free DesignXM black-cm Workflows Individual Courses English XM For Strategy & Research
Using the Well-being at Work Solution
Learn how to use the pre-built ‘Well-being at Work’ Solution to capture important feedback pertaining to employee well-being and resilience, and take action to help manage the various pressures faced in the workplace.
FREE
46 min
experience-employee Experienced User On-Demand Courses Free XM For Employee Experience blue-ex Individual Courses English latest-courses
The XM Operating System for XM For Customer Experience
Learn about Qualtrics' powerful XM Operating System (XMos) and its three components: XiD, iQ Suite, and xFlows.
FREE
33 min
XM For Customer Experience New User On-Demand Courses Free green-cx Workflows Text iQ / Stats iQ XM Directory Best Practices Individual Courses English
The XM Operating System for XM For Strategy & Research
Learn about Qualtrics' powerful XM Operating System (XMos) and its three components: XiD, iQ Suite, and xFlows.
FREE
33 min
New User On-Demand Courses Free CoreXM DesignXM black-cm Workflows Text iQ / Stats iQ XM Directory Best Practices Individual Courses English XM For Strategy & Research
The XM Operating System for XM For Employee Experience
Learn about Qualtrics' powerful XM Operating System (XMos) and its three components: XiD, iQ Suite, and xFlows.
FREE
33 min
New User On-Demand Courses Free XM For Employee Experience blue-ex Workflows Text iQ / Stats iQ XM Directory Best Practices Individual Courses English
Managing Users & Permissions on Your Healthcare Brand
Learn about the skills and tools that will help you manage your organization’s Qualtrics users.
FREE
22 min
XM For Customer Experience level-1-xm On-Demand Courses On-Demand Videos Brand Administration Getting Started Healthcare platform administration Healthcare
Managing Your Patient Experience Surveys
Manage surveys that check in on your patients and understand their experiences with your healthcare organization
FREE
11 min
XM For Customer Experience level-1-xm On-Demand Courses On-Demand Videos Free Patient Experience Healthcare
Managing a Contact Directory for Distribution of Patient Experience Surveys
Learn how to effectively communicate with your patients by maintaining a singular platform for contacts.
FREE
31 min
XM For Customer Experience level-1-xm On-Demand Courses On-Demand Videos Patient Experience Healthcare
Maintaining Patient Experience Dashboards
Maintain dashboards that visualize your Patient Experience data and grant access to the relevant stakeholders
FREE
19 min
XM For Customer Experience level-1-xm On-Demand Courses On-Demand Videos English Patient Experience Healthcare Dashboard Viewer/Report Consumer
Modern Employee Experience Management
Traditional EX Programs have historically demonstrated value. But EX Management is continuously evolving, providing organizations with the agility they need to respond to rapid change and drive ongoing workforce improvements. Learn the features and practices of Modern EXM that can advance the maturity of your organization's EX Programs.
FREE
experience-employee level-1-xm experience-institute On-Demand Courses On-Demand Videos Free XM Institute XM For Employee Experience blue-ex Thought Leadership Individual Courses English
Becoming an Effective Healthcare Platform Administrator
This course is designed for Healthcare Platform Administrators, who are responsible for managing users accounts and permissions, editing and distributing surveys, maintaining and sharing dashboard access, and managing a closed-loop system with patients.
5 COURSES
XM For Customer Experience level-1-xm On-Demand Courses On-Demand Videos Brand Administration Learning Journeys English Patient Experience Healthcare
Getting Started as a Organizational Leader
This course is designed for Organizational Leaders, who are responsible for monitoring results, identifying areas for improvement, and driving change in their healthcare organization.
3 COURSES
experience-customer XM For Customer Experience level-1-xm On-Demand Courses On-Demand Videos Free experience-default Getting Started Learning Journeys English Patient Experience Healthcare
Getting Started with Patient Experience
This three part learning journey is designed for anyone within the Healthcare industry that is new to XM and Qualtrics.
3 COURSES
experience-customer XM For Customer Experience level-1-xm On-Demand Courses On-Demand Videos Free experience-default Getting Started Learning Journeys English Patient Experience Healthcare latest-courses
Understanding Patient Survey Data
Understand how to access and manage your collected raw data.
FREE
15 min
experience-customer level-1-xm On-Demand Courses On-Demand Videos Free experience-default Getting Started English Patient Experience Healthcare
Analyzing Patient Feedback with Text iQ
Learn how analyze your collected data to uncover new patient insights using Text iQ
FREE
8 min
experience-customer XM For Customer Experience level-1-xm On-Demand Courses On-Demand Videos Free experience-default English Patient Experience Healthcare
Using Dashboards to Report Patient Feedback
Maintain dashboards that visualize your Patient Experience data and grant access to the relevant stakeholders
FREE
21 min
experience-customer XM For Customer Experience level-1-xm On-Demand Courses On-Demand Videos Free experience-default Getting Started English Patient Experience Healthcare Dashboard Viewer/Report Consumer
Closing the Loop with Patients (PX Leader)
Leverage ticketing to prioritize and respond to patient feedback
FREE
27 min
experience-customer XM For Customer Experience level-1-xm On-Demand Courses On-Demand Videos Free experience-default Getting Started English Patient Experience
Getting Started as a Patient Experience Leader
This course is designed for Patient Experience Leaders, who are responsible for analyzing survey results, actioning close loop tickets to respond to feedback, and maintaining and sharing results in the form of dashboards.
4 COURSES
experience-customer XM For Customer Experience level-1-xm On-Demand Courses On-Demand Videos Free experience-default Getting Started Learning Journeys English Patient Experience
Using Your Patient Experience Dashboard
Learn how to navigate your dashboard so that you can effectively monitor patient feedback and identify areas for improvement
FREE
16 min
experience-customer XM For Customer Experience level-1-xm On-Demand Courses On-Demand Videos Free experience-default Getting Started English Patient Experience Healthcare Dashboard Viewer/Report Consumer
Closing the Loop with Patients (Service Line)
Leverage ticketing to prioritize and respond to patient feedback
FREE
22 min
experience-customer XM For Customer Experience level-1-xm On-Demand Courses On-Demand Videos Free experience-default Getting Started English Patient Experience Healthcare
Effectively Leading Change in Your Organization
Lead change effectively in your organization using best practice methodology and principles.
FREE
24 min
experience-customer XM For Customer Experience level-1-xm On-Demand Courses On-Demand Videos Free experience-default Getting Started English Patient Experience Healthcare
Using Qualtrics for Standalone Projects
Engage more employees with Qualtrics around the office by creating shared registration forms, coordinating schedules for team events, testing knowledge with quizzes, and more.
3 COURSES
On-Demand Videos Free CoreXM DesignXM black-cm Individual Courses Learning Journeys English
XM Discover: Report Consumer
aka “The Dashboard Viewer”: This learning path is meant for stakeholders who only wish to receive and view dashboards created by other team members. They can interact with the reports but cannot author their own dashboards.
FREE
1 Course
Free Learning Journeys English scorm-hide-menu XM Discover experience-discover Dashboard Viewer/Report Consumer Report Creator (Dashboard Builder)
Institute of Higher Learning: Learning Journey
This course is built for new to experienced researchers to learn more on how Qualtrics can help you to become more effective in your Academic Research.
4 WEEKS
New User On-Demand Courses Free CoreXM DesignXM black-cm Workflows Dashboards Text iQ / Stats iQ XM Directory Embedded Data Brand Administration Learning Journeys English XM For Strategy & Research
Basic Reporting with Operational Dashboards
Basic Dashboard navigation and creation of graphical displays to analyze insights. This course is meant for individuals who will be responsible for creating, maintaining, and distributing analysis to stakeholders on a regular basis.
Not currently available
300 min
Free Individual Courses English scorm-hide-menu XM Discover
Understanding Sentiment and XM Enrichments
Understand our sophisticated sentiment engine to discover areas of delight and failed expectations, perceived effort and expressed emotions. Discover actionable insights directly from the voice of your customer quickly and easily – all to save money, make money and reduce risk, ultimately to optimize Your Business.
Not currently available
120 min
Free Individual Courses English scorm-hide-menu XM Discover
Illustrating Insights with Analytical Dashboards
Learn how to create deep dive, analytic dashboards that align with stakeholder questions to identify actionable insights.
Not currently available
180 min
Free Individual Courses English scorm-hide-menu XM Discover
Basic Categorization Skills
Learn how to discern what the important conversations are by organizing and capturing source feedback into topics and themes. Learn the basic concepts of categorization strategies, evaluating stakeholder questions and building a category model.
Not currently available
300 min
Free Individual Courses English scorm-hide-menu XM Discover
XM Discover: Configuration Analyst
This learning path is meant for power users responsible for configuring and maintaining the XM Discover solution from building models, tuning sentiment, and analyzing data to provide insights based on business questions. This path is estimated to take 16 hours.
FREE
5 Courses
Free Learning Journeys English XM Discover experience-discover Configuration Analyst (Discover Power User)
XM Discover: Report Creator
This learning path is meant for data & business analysts responsible for creating, maintaining, and distributing analysis to stakeholders on a regular basis. This path is estimated to take 11 hours.
FREE
4 Courses
Free Learning Journeys XM Discover experience-discover Report Creator (Dashboard Builder)
Qualtrics Quick Start
We've put together this collection of one-minute demos to help you learn the basics of Qualtrics and get to know important features and concepts.
10 COURSES
XM For Customer Experience level-1-xm New User On-Demand Videos Free BrandXM ProductXM XM For Employee Experience CoreXM DesignXM experience-default Learning Journeys English Quick Start latest-courses XM For Strategy & Research
Automating Forms
Improve internal efficiencies by creating support forms to track and respond to requests.
FREE
6 min
On-Demand Videos Free CoreXM DesignXM black-cm Individual Courses English XM For Strategy & Research
Testing Knowledge
Learn to test team members' or customers' knowledge through distributed quizzes, and short surveys.
FREE
13 min
On-Demand Videos Free CoreXM black-cm Individual Courses English XM For Strategy & Research
Planning Events
Get the most out of Qualtrics by learning how to coordinate schedules for upcoming team events and upcoming meetings.
FREE
16 min
On-Demand Videos Free CoreXM black-cm Individual Courses English XM For Strategy & Research
Learn to Use Qualtrics Customer Experience
New to Qualtrics CustomerXM? This video series will walk you through how to build and distribute surveys to your customers, as well as report on customer experience data.
7 COURSES
experience-customer featured XM For Customer Experience New User On-Demand Videos Free experience-default green-cx Learning Journeys
Learn to Use Qualtrics Employee Experience
New to Qualtrics EmployeeXM? This video series will walk you through how to build and distribute surveys to your employees, as well as report on employee experience data.
6 COURSES
experience-employee featured New User On-Demand Videos Free XM For Employee Experience experience-default blue-ex Learning Journeys
Learn to Use Qualtrics for Research
New to Qualtrics? Start here! This video series will teach you the basics of building and distributing a survey project, as well as how to report on your research data. This content applies to Qualtrics CoreXM and DesignXM products.
6 COURSES
experience-research featured experience-brand experience-product New User On-Demand Videos Free CoreXM DesignXM experience-default black-cm Learning Journeys XM For Strategy & Research
Learn to Use Qualtrics 360
Launching your first Qualtrics 360 project? This video series will teach you how to design your 360 project and capture actionable feedback for your employee reviews.
6 COURSES
experience-employee New User On-Demand Videos Free XM For Employee Experience experience-default blue-ex Learning Journeys
Implementing Research Methodology
Ensure your research project is methodologically sound by learning the basics of survey methodology and how to apply it.
5 COURSES
experience-research XM For Customer Experience experience-product Experienced User On-Demand Videos Free BrandXM ProductXM XM For Employee Experience CoreXM DesignXM black-cm Learning Journeys XM For Strategy & Research
XM For Strategy & Research Learning Journey
Welcome to the 5-week XM For Strategy & Research learning journey program! Each week, complete the training courses listed to become a Qualtrics and XM Expert.
5 WEEKS
CoreXM DesignXM black-cm Learning Journeys English XM For Strategy & Research
XM For Strategy & Research Learning Journey for Brand Admins
Welcome to the 5-week XM For Strategy & Research learning journey program! Each week, complete the training courses listed to become a Qualtrics and XM Expert.
5 WEEKS
CoreXM DesignXM black-cm Learning Journeys English XM For Strategy & Research
XM For Employee Experience Engagement Learning Journey
Welcome to the 5-week XM For Employee Experience Engagement learning journey program! Each week, complete the training courses listed to become a Qualtrics and XM Expert.
5 WEEKS
XM For Employee Experience blue-ex Learning Journeys English
XM For Employee Experience Engagement Learning Journey for Brand Admins
Welcome to the 5-week XM For Employee Experience Engagement learning journey program! Each week, complete the training courses listed to become a Qualtrics and XM Expert.
5 WEEKS
XM For Employee Experience blue-ex Learning Journeys English
Digital XM For Customer Experience Learning Journey
Welcome to the 5-week Digital XM For Customer Experience learning journey program! Each week, complete the training courses listed to become a Qualtrics and XM Expert.
5 WEEKS
XM For Customer Experience green-cx Learning Journeys English
Digital XM For Customer Experience Learning Journey for Brand Admins
Welcome to the 5-week Digital XM For Customer Experience learning journey program! Each week, complete the training courses listed to become a Qualtrics and XM Expert.
5 WEEKS
XM For Customer Experience green-cx Learning Journeys English
Introduction to the Delighted + Qualtrics Graduation Program
Familiarize yourself with key differences between Delighted and Qualtrics, and become comfortable with Qualtrics terms and account navigation.
FREE
27 min
XM For Customer Experience Free green-cx Individual Courses English Delighted
Delighted + Qualtrics: Taking Action and Closing the Loop
Leverage our Close the Loop tools to prioritize and respond to customer feedback.
FREE
30 min
XM For Customer Experience Free green-cx Individual Courses English Delighted
Delighted + Qualtrics: What's Next?
Be familiar with the resources available to you as you grow and expand your CX program.
FREE
3 min
XM For Customer Experience Free green-cx Individual Courses English Delighted
Delighted + Qualtrics: How to Manage the XM Directory
Learn how to effectively manage your Directory and Directory Contacts.
FREE
63 min
XM For Customer Experience Free green-cx Individual Courses English Delighted
Delighted + Qualtrics: Basics of a Migrated Dashboard
Understand how to interpret your migrated Qualtrics Dashboard to gather key insights from your data.
FREE
26 min
XM For Customer Experience Free green-cx Individual Courses English Delighted
Delighted + Qualtrics: Analyzing Data with Text iQ
Understand about the importance of text sentiment when analyzing feedback.
FREE
43 min
XM For Customer Experience Free green-cx Individual Courses English Delighted
Delighted + Qualtrics: Analyzing Data with Stats iQ
Be able to uncover meaningful insights with Stats iQ analysis.
FREE
39 min
XM For Customer Experience Free green-cx Individual Courses English Delighted
Delighted + Qualtrics: Advancing Your Survey
Understand how to use Qualtrics survey building features in order to scale your CX Program.
FREE
90 min
XM For Customer Experience Free green-cx Individual Courses English Delighted
Delighted + Qualtrics: Advancing Your Dashboard
Build effective Dashboards that inspire key stakeholders to take action.
FREE
126 min
XM For Customer Experience Free green-cx Individual Courses English Delighted
Delighted + Qualtrics: Accessing and Distributing a Migrated Project
Be able to confidently access your migrated projects, review migrated data and identify the best distribution method for your survey project.
FREE
49 min
XM For Customer Experience Free green-cx Individual Courses English Delighted
Analyzing Feedback with Text iQ and Stats iQ
Learn how to improve your data analytics and driver analysis skills by using Qualtrics iQ
6 COURSES
experience-customer Free green-cx Learning Journeys English
Bundle: XM for Strategy & Research Expert + Qualtrics Platform Essentials Certification
Purchase the XM For Strategy & Research Expert and Qualtrics Platform Essentials certification exams together for a $100 discount.
$500
Certifications Experienced User Premium CoreXM DesignXM certification-styles black-cm purchased-flag Learning Journeys English proserv-bundle tile-strikethrough-600 tile-category-l1-+-l2-bundle XM For Strategy & Research
Managing Your License as a Brand Administrator
Learn the methodology of being an effective Brand Administrator for a Qualtrics license, as well as how to utilize the Admin Page within Qualtrics.
FREE
46 min
XM For Customer Experience level-1-xm Experienced User On-Demand Courses Free BrandXM ProductXM XM For Employee Experience CoreXM DesignXM Brand Administration Individual Courses English latest-courses Brand Administrator XM For Strategy & Research
Fundamentals of XM Discover
START HERE! Fundamentals of XM Discover is a high-level introduction to the Discover XM product.
FREE
60 min
Free Individual Courses English scorm-hide-menu XM Discover experience-discover
Projects vs. Programs
This short video will show you the difference between a project and program in Qualtrics.
FREE
2 min
XM For Customer Experience level-1-xm New User On-Demand Videos Free BrandXM ProductXM XM For Employee Experience CoreXM DesignXM Individual Courses English learn-basics XM For Strategy & Research
Introducing XM Solutions
Learn how to quickly find, configure, and launch pre-built XM Solutions in the Qualtrics platform.
FREE
7 min
XM For Customer Experience level-1-xm New User On-Demand Courses On-Demand Videos Free BrandXM ProductXM XM For Employee Experience CoreXM DesignXM Education Workflows Dashboards Digital Feedback Getting Started Best Practices Individual Courses English Patient Experience latest-courses XM Solution Courses Reports Action Planning XM For Strategy & Research
Bundle: XM for Customer Experience Expert + Qualtrics Platform Essentials Certification
Purchase the XM For Customer Experience Expert and Qualtrics Platform Essentials certification exams together for a $100 discount.
$500
XM For Customer Experience Certifications Experienced User Premium certification-styles green-cx purchased-flag Learning Journeys English proserv-bundle tile-strikethrough-600 tile-category-l1-+-l2-bundle
Bundle: XM for Employee Experience Expert + Qualtrics Platform Essentials Certification
Purchase the XM For Employee Experience Expert and Qualtrics Platform Essentials certification exams together for a $100 discount.
$500
Certifications Experienced User Premium XM For Employee Experience certification-styles blue-ex purchased-flag Learning Journeys English proserv-bundle tile-strikethrough-600 tile-category-l1-+-l2-bundle
Bundle: Qualtrics Platform Essentials + XM Fundamentals Certification
Purchase the Qualtrics Platform Essentials and XM Fundamentals certification exams together for a $100 discount.
$100
XM For Customer Experience Certifications level-1-xm New User Premium XM For Employee Experience CoreXM DesignXM certification-styles purchased-flag Learning Journeys English proserv-bundle Tile Strikethrough 200 tile-strikethrough-200 tile-category-level-1-/-foundational XM For Strategy & Research
Wir stellen XM-Lösungen vor
Erfahren Sie, wie Sie vorgefertigte XM-Lösungen auf der Qualtrics-Plattform schnell finden, konfigurieren und starten.
FREE
7 min
XM For Customer Experience level-1-xm New User On-Demand Courses On-Demand Videos Free BrandXM ProductXM XM For Employee Experience CoreXM DesignXM Education Workflows Dashboards Digital Feedback Getting Started Best Practices Individual Courses German Patient Experience latest-courses XM Solution Courses Reports Action Planning XM For Strategy & Research
Présentation des Solutions XM
Découvrez comment rechercher, configurer et lancer rapidement des solutions XM prédéfinies sur la plateforme Qualtrics.
FREE
7 min
XM For Customer Experience level-1-xm New User On-Demand Courses On-Demand Videos Free BrandXM ProductXM XM For Employee Experience CoreXM DesignXM Education Workflows Dashboards Digital Feedback Getting Started Best Practices Individual Courses French Patient Experience latest-courses XM Solution Courses Reports Action Planning XM For Strategy & Research
Presentamos las Soluciones XM
Aprenda a buscar, configurar y lanzar rápidamente soluciones XM prediseñadas en la plataforma Qualtrics.
FREE
7 min
XM For Customer Experience Spanish level-1-xm New User On-Demand Courses On-Demand Videos Free BrandXM ProductXM XM For Employee Experience CoreXM DesignXM Education Workflows Dashboards Digital Feedback Getting Started Best Practices Individual Courses Patient Experience latest-courses XM Solution Courses Reports Action Planning XM For Strategy & Research
XMソリューションのご紹介
クアルトリクス プラットフォームで事前に構築された XM ソリューションをすばやく検索、構成、起動する方法を学びます。
FREE
7 min
XM For Customer Experience level-1-xm Japanese New User On-Demand Courses On-Demand Videos Free BrandXM ProductXM XM For Employee Experience CoreXM DesignXM Education Workflows Dashboards Digital Feedback Getting Started Best Practices Individual Courses Patient Experience latest-courses XM Solution Courses Reports Action Planning XM For Strategy & Research
Using Text iQ to Analyze Comments
Analyze your text data with Text iQ to understand what matters most to your respondents and drive action.
FREE
62 min
XM For Customer Experience level-1-xm New User Experienced User On-Demand Courses On-Demand Videos Free BrandXM ProductXM XM For Employee Experience CoreXM DesignXM Dashboards Text iQ / Stats iQ On-Demand Articles Individual Courses English latest-courses XM For Strategy & Research
XM100: Introduction to Experience Management
This course is the first of two courses in the XM Fundamentals Certification learning journey.
FREE
5 hr
Certifications level-1-xm experience-institute Free XM Institute certification-styles Thought Leadership English
XM101: Building an Experience Management Program
This course is the second of two courses in the XM Fundamentals Certification learning journey.
FREE
5 hr
Certifications level-1-xm experience-institute XM Institute certification-styles Thought Leadership English
Qualtrics Platform Essential認定最終プロジェクト＆試験 100ドル
関連する最終プロジェクトを完了し、学習を定着させます。その後、当社のオンライン試験監督パートナーで認定試験を受験し、専門知識を証明します。
$100
XM For Customer Experience Certifications level-1-xm New User Premium BrandXM XM For Employee Experience CoreXM DesignXM certification-styles Individual Courses qpe_expiration tile-category-certification XM For Strategy & Research
NEW! Brand Tracking in Qualtrics
Learn how to run a successful Brand Tracking Program to understand your brand’s perception among consumers.
FREE
xz-new experience-brand experience-product New User BrandXM ProductXM purple-bx Dashboards English latest-courses Standard User Dashboard Viewer/Report Consumer XM For Strategy & Research
Applying Best Practices in Questionnaire Design
Master the art of survey building by implementing fundamental best practices that all researchers must know in order to collect high quality data.
FREE
29 min
XM For Customer Experience Experienced User On-Demand Videos Free BrandXM ProductXM XM For Employee Experience CoreXM DesignXM black-cm Individual Courses English XM For Strategy & Research
Driving Response Rates
Obtain the data you need by implementing survey design and distribution methods that drive high response rates.
FREE
27 min
XM For Customer Experience Experienced User On-Demand Videos Free BrandXM ProductXM XM For Employee Experience CoreXM DesignXM black-cm Individual Courses English XM For Strategy & Research
Sampling the Right Audience
Ensure you distribute your survey to the optimal number of respondents from the right audience so you can be confident in your data.
FREE
30 min
XM For Customer Experience Experienced User On-Demand Videos Free BrandXM ProductXM XM For Employee Experience CoreXM DesignXM black-cm Individual Courses English XM For Strategy & Research
Designing a Research Process
Guide your organization towards insights by breaking down problems to define research questions that can be solved with Qualtrics.
FREE
16 min
XM For Customer Experience Experienced User On-Demand Videos Free BrandXM ProductXM XM For Employee Experience CoreXM DesignXM black-cm Individual Courses English XM For Strategy & Research
Minimizing Survey Fatigue and Bias
Implement survey design best practices to collect high quality data by minimizing bias and respondent survey fatigue.
FREE
33 min
XM For Customer Experience Experienced User On-Demand Videos Free BrandXM ProductXM XM For Employee Experience CoreXM DesignXM black-cm Individual Courses English XM For Strategy & Research
Understanding Sentiment and XM Enrichments
Understand our sophisticated sentiment engine to discover areas of delight and failed expectations, perceived effort and expressed emotions. Discover actionable insights directly from the voice of your customer quickly and easily – all to save money, make money and reduce risk, ultimately to optimize Your Business.
Not currently available
120 min
Free Individual Courses English scorm-hide-menu XM Discover
Basic Categorization Skills
Learn how to discern what the important conversations are by organizing and capturing source feedback into topics and themes. Learn the basic concepts of categorization strategies, evaluating stakeholder questions and building a category model.
Not currently available
300 min
Free Individual Courses English scorm-hide-menu XM Discover
Basic Reporting with Operational Dashboards
Basic Dashboard navigation and creation of graphical displays to analyze insights. This course is meant for individuals who will be responsible for creating, maintaining, and distributing analysis to stakeholders on a regular basis.
Not currently available
300 min
Free Individual Courses English scorm-hide-menu XM Discover
Illustrating Insights with Analytical Dashboards
Learn how to create deep dive, analytic dashboards that align with stakeholder questions to identify actionable insights.
Not currently available
180 min
Free Individual Courses English scorm-hide-menu XM Discover
Fundamentals of XM Discover
START HERE! Fundamentals of XM Discover is a high-level introduction to the Discover XM product.
FREE
60 min
Free Individual Courses English scorm-hide-menu XM Discover experience-discover
Sharing Your 360 Project
Save time by storing frequently used content in libraries and working collaboratively on projects with colleagues.
FREE
7 min
New User On-Demand Videos Free XM For Employee Experience blue-ex Individual Courses English
Understanding Your 360 Feedback
Learn how to interpret your response data and better prepare for reporting by managing responses, using filters, and exporting raw data.
FREE
10 min
New User On-Demand Videos Free XM For Employee Experience blue-ex Individual Courses English
Configuring Your 360 Project
Create a multi-rater feedback project by discovering how to build projects, question types, and how to use basic logic.
FREE
21 min
New User On-Demand Videos Free XM For Employee Experience blue-ex Individual Courses English
Collecting 360 Feedback
Learn how to manage your participants and communicate with them to launch response collection.
FREE
21 min
New User On-Demand Videos Free XM For Employee Experience blue-ex Individual Courses English
Reporting Your 360 Feedback
Display your data by learning how to create individualized, easily digestible subject reports for your employees.
FREE
16 min
New User On-Demand Videos Free XM For Employee Experience blue-ex Dashboards Individual Courses English
Customizing Your 360 Project
Drive higher response rates and avoid survey fatigue by tailoring the survey experience to each individual employee and styling your project with appropriate branding.
FREE
12 min
New User On-Demand Videos Free XM For Employee Experience blue-ex Individual Courses English
Sharing Your Research Project
Save time by storing frequently used content in libraries and working collaboratively on projects with colleagues. Applies to Qualtrics CoreXM and DesignXM products.
FREE
7 min
New User On-Demand Videos Free BrandXM CoreXM DesignXM black-cm Individual Courses English XM For Strategy & Research
Understanding Your Research Feedback
Explore the different ways to view and organize your data through managing results, recoding values, and exporting & importing response data. Applies to Qualtrics CoreXM and DesignXM products.
FREE
24 min
New User On-Demand Videos Free BrandXM CoreXM DesignXM black-cm Individual Courses English XM For Strategy & Research
Customizing Your Research Project
Explore the advanced tools and features that allow you to tailor the survey experience of your respondents and improve your response collection. Applies to Qualtrics CoreXM and DesignXM products.
FREE
18 min
New User On-Demand Videos Free BrandXM CoreXM DesignXM black-cm Embedded Data Individual Courses English XM For Strategy & Research
Configuring Your Research Project
Learn survey building fundamentals by creating questions and answer choices that engage respondents. Applies to Qualtrics Strategy & Research products.
FREE
25 min
New User On-Demand Videos Free BrandXM CoreXM DesignXM black-cm Individual Courses English XM For Strategy & Research
Collecting Research Feedback
Learn how to manage contacts and distribute your survey through different channels to engage your target audiences and drive response rates. Applies to Qualtrics CoreXM and DesignXM products.
FREE
14 min
New User On-Demand Videos Free BrandXM CoreXM DesignXM black-cm Individual Courses English XM For Strategy & Research
Reporting Your Research Feedback
Customize data visualizations with graphs and tables that display aggregate data in a comprehensive, shareable report. Applies to the Qualtrics CoreXM product.
FREE
12 min
New User On-Demand Videos Free BrandXM CoreXM DesignXM black-cm Individual Courses English XM For Strategy & Research
Understanding Your EX Feedback
Learn how to interpret your response data and better prepare it for further analysis by managing responses, using filters, and exporting raw data.
FREE
9 min
New User On-Demand Videos Free XM For Employee Experience blue-ex Individual Courses English
Reporting Your EX Feedback
Drive organization-wide adoption of dashboards and reports by learning how to create comprehensive charts, graphs, and tables.
FREE
45 min
New User On-Demand Videos Free XM For Employee Experience blue-ex Dashboards Individual Courses English
Configuring Your EX Project
Create an engaging employee experience project by discovering how to build projects, questions types, and how to use basic logic.
FREE
21 min
New User On-Demand Videos Free XM For Employee Experience blue-ex Individual Courses English
Sharing Your EX Project
Save time by storing frequently used content in libraries and working collaboratively on projects with colleagues.
FREE
7 min
New User On-Demand Videos Free XM For Employee Experience blue-ex Individual Courses English
Collecting EX Feedback
Drive survey response rates by learning how to efficiently manage, distribute to, and communicate with, your participants.
FREE
19 min
New User On-Demand Videos Free XM For Employee Experience blue-ex Individual Courses English
Customizing Your EX Project
Drive higher response rates and avoid survey fatigue by tailoring the survey experience to each individual employee and styling your project with appropriate branding.
FREE
10 min
New User On-Demand Videos Free XM For Employee Experience blue-ex Embedded Data Individual Courses English
Fundamentals of XM Discover
START HERE! Fundamentals of XM Discover is a high-level introduction to the Discover XM product.
FREE
60 min
Free Individual Courses English scorm-hide-menu XM Discover experience-discover
Illustrating Insights with Analytical Dashboards
Learn how to create deep dive, analytic dashboards that align with stakeholder questions to identify actionable insights.
Not currently available
180 min
Free Individual Courses English scorm-hide-menu XM Discover
Understanding Sentiment and XM Enrichments
Understand our sophisticated sentiment engine to discover areas of delight and failed expectations, perceived effort and expressed emotions. Discover actionable insights directly from the voice of your customer quickly and easily – all to save money, make money and reduce risk, ultimately to optimize Your Business.
Not currently available
120 min
Free Individual Courses English scorm-hide-menu XM Discover
Fundamentals of XM Discover
START HERE! Fundamentals of XM Discover is a high-level introduction to the Discover XM product.
FREE
60 min
Free Individual Courses English scorm-hide-menu XM Discover experience-discover
Basic Reporting with Operational Dashboards
Basic Dashboard navigation and creation of graphical displays to analyze insights. This course is meant for individuals who will be responsible for creating, maintaining, and distributing analysis to stakeholders on a regular basis.
Not currently available
300 min
Free Individual Courses English scorm-hide-menu XM Discover
Configuring Your CX Project
Learn survey building fundamentals by creating questions and answer choices that engage customers.
FREE
22 min
XM For Customer Experience New User On-Demand Videos Free green-cx Individual Courses English
Customizing Your CX Project
Drive higher response rates and avoid survey fatigue by tailoring the survey experience to each individual customer and styling your project with appropriate branding.
FREE
13 min
XM For Customer Experience New User On-Demand Videos Free green-cx Embedded Data Individual Courses English
Understanding Your CX Feedback
Learn to correctly interpret your data by understanding how feedback is displayed in Data & Analysis.
FREE
14 min
XM For Customer Experience New User On-Demand Videos Free green-cx Individual Courses English
Automating CX Follow Ups
Notify your team when a customer interaction requires follow-up by utilizing Workflows & Tasks.
FREE
10 min
XM For Customer Experience New User On-Demand Videos Free green-cx Workflows Individual Courses English
Reporting Your CX Feedback
Design and customize dashboards that showcase your data in an easily digestible format for your internal teams.
FREE
45 min
XM For Customer Experience New User On-Demand Videos Free green-cx Dashboards Individual Courses English
Sharing Your CX Project
Save time by storing frequently used content in libraries and working collaboratively on projects with colleagues.
FREE
7 min
XM For Customer Experience New User On-Demand Videos Free green-cx Individual Courses English
Collecting CX Feedback
Launch your project successfully by determining the appropriate distribution channel.
FREE
25 min
XM For Customer Experience New User On-Demand Videos Free green-cx XM Directory Individual Courses English