- The Purpose of a Relational Study
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Defining the Importance of a Relational Study 4 min
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Launching a Relational Study 1 min
- Engaging with Stakeholders
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Defining the Stakeholder Landscape 3 min
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Knowing Your Stakeholders 2 min
- Relational Study Design
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Creating a Preamble 2 min
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Collecting Overall Metrics 2 min
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Understanding Relational Attributes 4 min
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Collecting Open-Ended Feedback 2 min
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Including Operational Data 3 min
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Using Best Practices 2 min
- Distributing a Relational Study
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Creating your Survey Sample 6 min
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Determining your Distribution Method 2 min
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Optimizing Survey Distribution 5 min
Designing a Relational Study
Develop a relational study that aids your organization in better understanding the ongoing relationships that customers have with you and what drives them.
Develop a relational study that aids your organization in better understanding the ongoing relationships that customers have with you and what drives them.