Introducing Customer Experience Management

Introducing Customer Experience Management

Understand the Customer Experience Management discipline and learn to use the Qualtrics CX maturity model to assess and scale your program.

Curriculum48 min

  • Building and Sustaining Customer Experience Management Programs
  • Defining Customer Experience Management 8 min
  • Introducing the XM Maturity Model 20 min
  • Understanding Types of Customer XM Programs 10 min
  • Module Quiz
  • Module Quiz: Introducing Customer Experience Management 10 min

Curriculum48 min

  • Building and Sustaining Customer Experience Management Programs
  • Defining Customer Experience Management 8 min
  • Introducing the XM Maturity Model 20 min
  • Understanding Types of Customer XM Programs 10 min
  • Module Quiz
  • Module Quiz: Introducing Customer Experience Management 10 min

Choose Your Experience

 

CoreXM

CustomerXM

EmployeeXM

BrandXM

ProductXM

Institute

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