Introducing Customer Experience Management

Understand the Customer Experience Management discipline and learn to use the Qualtrics CX maturity model to assess and scale your program.

Curriculum48 min

Building and Sustaining Customer Experience Management Programs
Defining Customer Experience Management 8 min
Introducing the XM Maturity Model 20 min
Understanding Types of Customer XM Programs 10 min
Module Quiz
Module Quiz: Introducing Customer Experience Management 10 min

Curriculum48 min

Building and Sustaining Customer Experience Management Programs
Defining Customer Experience Management 8 min
Introducing the XM Maturity Model 20 min
Understanding Types of Customer XM Programs 10 min
Module Quiz
Module Quiz: Introducing Customer Experience Management 10 min