Reporting Your CX Feedback

Curriculum56 min

• Referencing Survey Data to Prepare a Dashboard
• Creating a Dashboard Project 4 min
  • Dashboard Creation
• Mapping Survey Data 4 min
  • Mapping a Survey
  • Adding Embedded Data
  • Mapping Multiple Surveys
• Customizing Recode Values 4 min
  • Selecting a Field Type
  • Recode Values
• Visualizing Data in a Dashboard to Tell a Story
• Creating Pages and Widgets 3 min
  • Creating Dashboard Pages
  • Building New Widgets
• Exploring & Editing Widget Types 5 min
  • Widget Types
• Reporting on Tickets and Action Plans 5 min
• Creating Dashboard Notifications and Adding Benchmarks 6 min
• Sharing Dashboard Access to Communicate Results
• Managing Users & Roles 6 min
• Sharing Dashboards 7 min
• Interacting with Dashboards and Reports to Drive Action
• Navigating Dashboards 4 min
• Navigating Mobile Dashboards 2 min
• Following Up with Customers 4 min
• Following up On the Go with Customers 2 min