Closing the Loop with Customers

Closing the Loop with Customers

Leverage ticketing and case management to rapidly prioritize and respond to customer feedback.

Curriculum1 H 3 MIN

  • Closed-Loop Feedback Overview
  • The Purpose of Closed-Loop Feedback 3 min
  • Closed-Loop Feedback System Design 8 min
  • Building a Ticketing System
  • Creating Actions and Tasks 5 min
  • Email Tasks 3 min
  • Notification Feedback Task 3 min
  • Tickets Tasks 10 min
  • Actions Reporting 2 min
  • Configuring a Ticket Management System
  • Following-Up on Tickets 8 min
  • Using Follow-Up Page Tools 9 min
  • Setting Ticket Permissions 8 min
  • Module Quiz
  • Module Quiz: Closing the Loop with Customers 15 min

Curriculum1 H 3 MIN

  • Closed-Loop Feedback Overview
  • The Purpose of Closed-Loop Feedback 3 min
  • Closed-Loop Feedback System Design 8 min
  • Building a Ticketing System
  • Creating Actions and Tasks 5 min
  • Email Tasks 3 min
  • Notification Feedback Task 3 min
  • Tickets Tasks 10 min
  • Actions Reporting 2 min
  • Configuring a Ticket Management System
  • Following-Up on Tickets 8 min
  • Using Follow-Up Page Tools 9 min
  • Setting Ticket Permissions 8 min
  • Module Quiz
  • Module Quiz: Closing the Loop with Customers 15 min

Choose Your Experience

 

CoreXM

CustomerXM

EmployeeXM

BrandXM

ProductXM

Institute

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