Learn to Use Qualtrics Customer Experience

 

New to Qualtrics CustomerXM? This video series will walk you through how to build and distribute surveys to your customers, as well as report on customer experience data.

Configuring Your CX Project
Learn survey building fundamentals by creating questions and answer choices that engage customers.
FREE
22 min
XM For Customer Experience New User On-Demand Videos Free green-cx Individual Courses English
Customizing Your CX Project
Drive higher response rates and avoid survey fatigue by tailoring the survey experience to each individual customer and styling your project with appropriate branding.
FREE
13 min
XM For Customer Experience New User On-Demand Videos Free green-cx Embedded Data Individual Courses English
Sharing Your CX Project
Save time by storing frequently used content in libraries and working collaboratively on projects with colleagues.
FREE
7 min
XM For Customer Experience New User On-Demand Videos Free green-cx Individual Courses English
Automating CX Follow Ups
Notify your team when a customer interaction requires follow-up by utilizing Workflows & Tasks.
FREE
10 min
XM For Customer Experience New User On-Demand Videos Free green-cx Workflows Individual Courses English
Collecting CX Feedback
Launch your project successfully by determining the appropriate distribution channel.
FREE
25 min
XM For Customer Experience New User On-Demand Videos Free green-cx XM Directory Individual Courses English
Understanding Your CX Feedback
Learn to correctly interpret your data by understanding how feedback is displayed in Data & Analysis.
FREE
14 min
XM For Customer Experience New User On-Demand Videos Free green-cx Individual Courses English
Reporting Your CX Feedback
Design and customize dashboards that showcase your data in an easily digestible format for your internal teams.
FREE
45 min
XM For Customer Experience New User On-Demand Videos Free green-cx Dashboards Individual Courses English