Becoming an Effective Healthcare Platform Administrator

This course is designed for Healthcare Platform Administrators, who are responsible for managing users accounts and permissions, editing and distributing surveys,  maintaining and sharing dashboard access, and managing a closed-loop system with patients.

Intended Audience:

• PX Coordinator
• Program Manager
• Technology Specialist
• IT Manager

Objectives: 

• Understand the role and responsibilities of a Platform Administrator
• Learn how to manage user accounts and configure specific permissions
• Effectively customize patient experience surveys to achieve your program goals
• Leverage ticketing to prioritize and respond to patient feedback
• Maintain dashboards that visualize your Patient Experience data and grant access to the relevant stakeholders