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Learn to Use Qualtrics for Research
Learn to Use Qualtrics for Research
New to Qualtrics? Start here! This video series will teach you the basics of building and distributing a survey project, as well as how to report on your research data. This content applies to Qualtrics CoreXM and DesignXM products.
FREE
6 Courses
experience-research featured experience-brand experience-product New User On-Demand Videos Free CoreXM DesignXM experience-default black-cm Learning Paths Quick Start
Learn to Use Qualtrics Customer Experience
Learn to Use Qualtrics Customer Experience
New to Qualtrics CustomerXM? This video series will walk you through how to build and distribute surveys to your customers, as well as report on customer experience data.
FREE
7 Courses
experience-customer featured CustomerXM New User On-Demand Videos Free experience-default green-cx Learning Paths Quick Start
Learn to Use Qualtrics Employee Experience
Learn to Use Qualtrics Employee Experience
New to Qualtrics EmployeeXM? This video series will walk you through how to build and distribute surveys to your employees, as well as report on employee experience data.
FREE
6 Courses
experience-employee featured New User On-Demand Videos Free EmployeeXM experience-default blue-ex Learning Paths Quick Start
Qualtrics Quick Start
Qualtrics Quick Start
We've put together this collection of one-minute demos to help you learn the basics of Qualtrics and get to know important features and concepts.
10 COURSES
CustomerXM level-1-xm New User On-Demand Videos Free BrandXM ProductXM EmployeeXM CoreXM DesignXM experience-default Learning Paths Quick Start latest-courses
Qualtrics Platform Essentials Certification Journey (L1)
Qualtrics Platform Essentials Certification Journey (L1)
This certification journey is designed for anyone new to XM and Qualtrics. Prove your ability to understand XM principles, confidently execute on research projects, and report insights using the Qualtrics platform.
7 COURSES
experience-employee experience-customer experience-research CustomerXM Certifications level-1-xm experience-brand experience-product New User On-Demand Courses Free Premium BrandXM EmployeeXM CoreXM DesignXM experience-default certification-styles Learning Paths proserv-foundations
Getting Started with Patient Experience
Getting Started with Patient Experience
This three part learning journey is designed for anyone within the Healthcare industry that is new to XM and Qualtrics.
3 COURSES
experience-customer CustomerXM level-1-xm On-Demand Courses On-Demand Videos Free experience-default Getting Started Learning Paths Patient Experience Healthcare latest-courses
CoreXM Expert Certification Journey (L2)
CoreXM Expert Certification Journey (L2)
Set yourself apart as a certified research professional. Prove your ability to conduct complex research, communicate with your target audiences, and uncover meaningful insights through the Qualtrics CoreXM platform.
6 COURSES
experience-research Certifications experience-product Experienced User On-Demand Courses Free Premium CoreXM DesignXM certification-styles black-cm Learning Paths proserv-product tile-category-product-expert
CustomerXM Expert Certification Journey (L2)
CustomerXM Expert Certification Journey (L2)
Become a certified CustomerXM professional. Prove your ability to develop a CX program, engage with customers at critical touchpoints, and share customer insights through elegant dashboards using the Qualtrics CustomerXM platform.
7 COURSES
experience-customer CustomerXM Certifications Experienced User On-Demand Courses Free Premium certification-styles green-cx Learning Paths proserv-product tile-category-product-expert
EmployeeXM Expert Certification Journey (L2)
EmployeeXM Expert Certification Journey (L2)
Become a certified EmployeeXM expert. Prove your ability to develop an EX program, communicate with your employees effectively, and uncover crucial employee insights through the Qualtrics EmployeeXM platform.
6 COURSES
experience-employee Certifications Experienced User On-Demand Courses Free Premium EmployeeXM certification-styles blue-ex Learning Paths proserv-product tile-category-product-expert
Learn to Use Qualtrics 360
Learn to Use Qualtrics 360
Launching your first Qualtrics 360 project? This video series will teach you how to design your 360 project and capture actionable feedback for your employee reviews.
FREE
6 Courses
experience-employee New User On-Demand Videos Free EmployeeXM experience-default blue-ex Learning Paths Quick Start
The XM Operating System
The XM Operating System
These courses teach you about the capabilities of the Qualtrics XM Operating System (XMos), including XiD, the iQ Suite, and xFlow. Gain a deeper understanding for how you can apply these powerful features to your XM programs.
3 COURSES
CustomerXM level-1-xm New User On-Demand Courses Free EmployeeXM CoreXM DesignXM experience-default Workflows iQ XM Directory Learning Paths latest-courses
Designing CX Surveys
Designing CX Surveys
Build surveys that check in on your customers an understand their experiences with your organization.
3 COURSES
experience-customer CustomerXM Experienced User On-Demand Videos Free green-cx Learning Paths
Analyzing Feedback with Text iQ and Stats iQ
Analyzing Feedback with Text iQ and Stats iQ
Learn how to improve your data analytics and driver analysis skills by using Qualtrics iQ
6 COURSES
experience-customer Free green-cx Learning Paths
Implementing a Digital Feedback Program
Implementing a Digital Feedback Program
Gauge your customers’ feelings about your digital platforms by asking for feedback as they browse your website or app.
FREE
111 min
experience-customer CustomerXM Experienced User On-Demand Videos Free CoreXM DesignXM green-cx Digital Feedback Individual Courses
Capturing Customer Experience Metrics
Capturing Customer Experience Metrics
Learn strategies for identifying the appropriate customer experience metrics to achieve your program goals and applying survey design best practices.
FREE
90 min
CustomerXM Certifications Domo - CXE Experienced User On-Demand Courses Free green-cx Individual Courses
Implementing Research Methodology
Implementing Research Methodology
Ensure your research project is methodologically sound by learning the basics of survey methodology and how to apply it.
FREE
5 Courses
experience-research CustomerXM experience-product Experienced User On-Demand Videos Free BrandXM ProductXM EmployeeXM CoreXM DesignXM black-cm Learning Paths
Getting Started Webinar Series
Getting Started Webinar Series
Join Qualtrics experts through this series of 4 webinars as they teach you how to design, launch, analyze, and report on your survey.
4 COURSES
experience-research CustomerXM level-1-xm New User Live Training Free BrandXM EmployeeXM CoreXM DesignXM Learning Paths
Analyzing Feedback with Text iQ and Stats iQ
Analyzing Feedback with Text iQ and Stats iQ
Learn how to improve your data analytics and driver analysis skills by using Qualtrics iQ
6 COURSES
experience-research CustomerXM Experienced User On-Demand Videos Free CoreXM DesignXM black-cm iQ Learning Paths
Understanding Product Experience
Understanding Product Experience
Learn how to use pre-built PX Solutions to capture important product feedback during all stages of your Product Lifecycle, in order to help you design products your customers want, iterate feature improvements, and build loyal customers.
FREE
46 min
experience-research experience-product On-Demand Courses On-Demand Videos Free ProductXM lightblue-px Individual Courses
Getting Started with Brand Tracking in Qualtrics
Getting Started with Brand Tracking in Qualtrics
These courses will teach you how to create, manage, and edit Brand Tracker projects and Brand Experience (BX) Dashboards. You will also gain a deeper understanding of BX strategy and best practices.
2 COURSES
experience-brand New User Experienced User On-Demand Courses Free BrandXM purple-bx Dashboards Learning Paths
Designing a World-Class Brand Tracking Study
Designing a World-Class Brand Tracking Study
Learn how to build a comprehensive survey that identifies consumer's attitudes towards your brand, then develop the best next steps for your organization.
FREE
21 min
experience-brand New User On-Demand Videos Free BrandXM purple-bx Individual Courses
Using the Well-being at Work Solution
Using the Well-being at Work Solution
Learn how to use the pre-built ‘Well-being at Work’ Solution to capture important feedback pertaining to employee well-being and resilience, and take action to help manage the various pressures faced in the workplace.
FREE
46 min
experience-employee Experienced User On-Demand Courses Free EmployeeXM blue-ex Individual Courses latest-courses
Using the Diversity, Equity, & Inclusion (DEI) Solution
Using the Diversity, Equity, & Inclusion (DEI) Solution
Learn how to use the pre-built Diversity, Equity, & Inclusion Solution to further close experience gaps for underrepresented employee groups within your organization.
FREE
108 min
experience-employee Experienced User On-Demand Courses On-Demand Videos Free EmployeeXM blue-ex Individual Courses
Using the EX25 (Engagement & Pulse) Solution
Using the EX25 (Engagement & Pulse) Solution
Learn how to use the pre-built EX25 Solution to design and launch your Annual Engagement or Pulse program in line with research-backed best practices, leading to insights that can improve the employee experience at your organization.
FREE
25 min
experience-employee xz-new Experienced User On-Demand Courses On-Demand Videos Free EmployeeXM blue-ex Dashboards Individual Courses
Using the Candidate Experience Program
Using the Candidate Experience Program
Learn how to use the pre-built Candidate Experience Solution to capture important feedback across all stages of the hiring process, leading to insights that improve the candidate experience and elevate your organization’s employer brand value.
FREE
68 min
experience-employee Experienced User On-Demand Courses On-Demand Videos Free EmployeeXM blue-ex Individual Courses
XM Professional Certification
XM Professional Certification
Earn the premier XM credential and take the next step forward in your career. Apply for and complete the XM Professional Certification exam here.
4 COURSES
featured Certifications level-1-xm experience-institute Experienced User Premium XM Institute certification-styles Learning Paths proserv-product tile-category-professional-expert
XM Fundamentals Certification Journey (L1)
XM Fundamentals Certification Journey (L1)
This certification journey from Qualtrics XM Institute is designed for anyone interested in XM. Learn the fundamentals of XM, CX, and EX programs and showcase your proficiency.
4 COURSES
Certifications level-1-xm experience-institute XM Institute certification-styles Learning Paths proserv-foundations
Understanding Human Experiences
Understanding Human Experiences
At the heart of XM are the humans who have experiences with organizations. This journey builds an understanding of how people think, feel, and act, including how XM taps into the biases and heuristics that people rely on every day.
FREE
3 Courses
level-1-xm experience-institute On-Demand Courses On-Demand Videos Free XM Institute Learning Paths
Experience Management Foundations: Essentials for Operationalizing XM
Experience Management Foundations: Essentials for Operationalizing XM
Gain an introduction to the discipline of Experience Management, the XM Operating Framework, and the XM competency and maturity model in this course from the XM Institute
FREE
3 Courses
level-1-xm experience-institute New User On-Demand Courses On-Demand Videos Free XM Institute Learning Paths tile-category-certification
Building and Maturing Your CX Program
Building and Maturing Your CX Program
This course teaches how the XM Operating Framework and Maturity Model applies to customer experience. Gain a deeper understanding of CX strategy and best practices across the 5 stages of CX maturity.
FREE
3 Courses
CustomerXM level-1-xm experience-institute New User On-Demand Courses On-Demand Videos Free XM Institute Learning Paths tile-category-certification
Building and Maturing Your EX Program
Building and Maturing Your EX Program
This course teaches how the XM Operating Framework and Maturity Model applies to employee experience. Gain a deeper understanding of EX strategy and best practices across the 5 stages of EX maturity.
FREE
3 Courses
level-1-xm experience-institute New User On-Demand Courses On-Demand Videos Free XM Institute EmployeeXM Learning Paths tile-category-certification
Modern Employee Experience Management
Modern Employee Experience Management
Traditional EX Programs have historically demonstrated value. But EX Management is continuously evolving, providing organizations with the agility they need to respond to rapid change and drive ongoing workforce improvements. Learn the features and practices of Modern EXM that can advance the maturity of your organization's EX Programs.
FREE
experience-employee level-1-xm experience-institute On-Demand Courses On-Demand Videos Free XM Institute EmployeeXM blue-ex Thought Leadership Individual Courses English
XM Discover: Report Consumer
XM Discover: Report Consumer
aka “The Dashboard Viewer”: This learning path is meant for stakeholders who only wish to receive and view dashboards created by other team members. They can interact with the reports but cannot author their own dashboards.
FREE
1 Course
Free Learning Paths English scorm-hide-menu XM Discover experience-discover Dashboard Viewer/Report Consumer
Q Social Connect for Digital Customer Service
Q Social Connect for Digital Customer Service
This learning path is meant for power users responsible for configuring and maintaining the Social Connect solution for digital customer service use cases..
FREE
10 Courses
Free Learning Paths English scorm-hide-menu XM Discover experience-discover
Q Social Connect for Digital Customer Service: Inbox Only
Q Social Connect for Digital Customer Service: Inbox Only
This learning path is meant for representatives who will be using the Qualtrics Social Connect Inbox to answer client messages and provide excellent customer service.
FREE
3 Courses
Free Learning Paths English scorm-hide-menu XM Discover experience-discover
Institute of Higher Learning: Learning Journey
Institute of Higher Learning: Learning Journey
This course is built for new to experienced researchers to learn more on how Qualtrics can help you to become more effective in your Academic Research.
4 WEEKS
New User On-Demand Courses Free CoreXM DesignXM black-cm Workflows Dashboards iQ XM Directory Embedded Data Brand Administration Learning Paths English
CustomerXM Learning Journey
CustomerXM Learning Journey
Welcome to the 5-week CustomerXM learning journey program! Each week, complete the training courses listed to become a Qualtrics and XM Expert.
5 WEEKS
experience-customer CustomerXM Experienced User Free green-cx Learning Paths English
EmployeeXM Lifecycle Learning Journey
EmployeeXM Lifecycle Learning Journey
Welcome to the 5-week EmployeeXM Lifecycle learning journey program! Each week, complete the training courses listed to become a Qualtrics and XM Expert.
5 WEEKS
experience-employee Experienced User On-Demand Courses Free Premium EmployeeXM blue-ex Learning Paths
EmployeeXM 360 Learning Journey
EmployeeXM 360 Learning Journey
Welcome to the 2-week EmployeeXM 360 learning journey program! Each week, complete the training courses listed to become a Qualtrics and XM Expert.
2 WEEKS
experience-employee Experienced User On-Demand Courses On-Demand Videos Free EmployeeXM blue-ex On-Demand Webinar Learning Paths English
Relationship Health Program
Relationship Health Program
Learn how to build the automated CX Relationship Health Program that enables organizations to continuously measure and manage the health of customer relationships.
FREE
67 min
CustomerXM Experienced User On-Demand Courses Free green-cx Workflows Dashboards Individual Courses latest-courses
New to XM Basecamp and Qualtrics? Start here
New to XM Basecamp and Qualtrics? Start here
Not sure where to begin? We’ve put together everything you need to get started.
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Specialize with tailored learning paths
Specialize with tailored learning paths
Deep dive on a specific product or thought leadership topic to take your XM program to the next level.
proserv-homepage-show tile-cta-learn-more catalog-gradient
Get Qualtrics Certified
Get Qualtrics Certified
Looking for a way to grow your XM program AND your career? Get certified as a Qualtrics Expert or XM Professional.
LEARN MORE
level-1-xm Learning Paths proserv-homepage-show tile-cta-get-certified tile-category-certification highlight-certifications catalog-gradient
XM Discover: Configuration Analyst
XM Discover: Configuration Analyst
This learning path is meant for power users responsible for configuring and maintaining the XM Discover solution from building models, tuning sentiment, and analyzing data to provide insights based on business questions. This path is estimated to take 16 hours.
FREE
5 Courses
Free Learning Paths English XM Discover Configuration Analyst (Discover Power User)
XM Discover: Report Creator
XM Discover: Report Creator
This learning path is meant for data & business analysts responsible for creating, maintaining, and distributing analysis to stakeholders on a regular basis. This path is estimated to take 11 hours.
FREE
4 Courses
Free Learning Paths XM Discover Report Creator (Dashboard Builder)
Reporting on Your Insights
Reporting on Your Insights
Build comprehensive reports that present information that drives discussion and action on your research.
FREE
114 min
Certifications Domo - CME Experienced User On-Demand Courses Free CoreXM DesignXM black-cm Individual Courses
CX 15分で学ぶオンラインフィードバック改善
CX 15分で学ぶオンラインフィードバック改善
エクスペリエンス管理(XM)に必要なクアルトリクスCXご紹介セミナー
FREE
62 min
CustomerXM Japanese New User Free XM Institute green-cx On-Demand Webinar Individual Courses
The XM Operating System for EmployeeXM
The XM Operating System for EmployeeXM
Learn about Qualtrics' powerful XM Operating System (XMos) and its three components: XiD, iQ Suite, and xFlows.
FREE
33 min
New User On-Demand Courses Free EmployeeXM blue-ex Workflows iQ XM Directory Best Practices Individual Courses English
Customizing Your Research Project
Customizing Your Research Project
Explore the advanced tools and features that allow you to tailor the survey experience of your respondents and improve your response collection. Applies to Qualtrics CoreXM and DesignXM products.
FREE
18 min
New User On-Demand Videos Free BrandXM CoreXM DesignXM black-cm Embedded Data Individual Courses
Basic Reporting with Operational Dashboards
Basic Reporting with Operational Dashboards
Basic Dashboard navigation and creation of graphical displays to analyze insights. This course is meant for individuals who will be responsible for creating, maintaining, and distributing analysis to stakeholders on a regular basis.
Not currently available
300 min
Free Individual Courses English scorm-hide-menu XM Discover
Customizing Survey Experiences
Customizing Survey Experiences
Learn how to utilize the tools necessary to build a complex survey that meets the needs of your research and improves response quality.
FREE
100 min
Certifications Domo - CME Experienced User On-Demand Courses Free CoreXM DesignXM black-cm Embedded Data Individual Courses
Reporting Your CX Feedback
Reporting Your CX Feedback
Design and customize dashboards that showcase your data in an easily digestible format for your internal teams.
FREE
45 min
CustomerXM New User On-Demand Videos Free green-cx Dashboards Individual Courses
Collecting 360 Feedback
Collecting 360 Feedback
Learn how to manage your participants and communicate with them to launch response collection.
FREE
21 min
New User On-Demand Videos Free EmployeeXM blue-ex Individual Courses
Sharing Your 360 Project
Sharing Your 360 Project
Save time by storing frequently used content in libraries and working collaboratively on projects with colleagues.
FREE
7 min
New User On-Demand Videos Free EmployeeXM blue-ex Individual Courses
Configuring Your 360 Project
Configuring Your 360 Project
Create a multi-rater feedback project by discovering how to build projects, question types, and how to use basic logic.
FREE
21 min
New User On-Demand Videos Free EmployeeXM blue-ex Individual Courses
Sharing Your CX Project
Sharing Your CX Project
Save time by storing frequently used content in libraries and working collaboratively on projects with colleagues.
FREE
7 min
CustomerXM New User On-Demand Videos Free green-cx Individual Courses
Effectively Leading Change in Your Organization
Effectively Leading Change in Your Organization
Lead change effectively in your organization using best practice methodology and principles.
FREE
25 min
experience-customer CustomerXM level-1-xm On-Demand Courses On-Demand Videos Free experience-default Getting Started Patient Experience Healthcare
An Introduction to Brand Tracking in Qualtrics
An Introduction to Brand Tracking in Qualtrics
In this course, you will learn how Brand Tracking relates to Brand Experience Management, the key brand indicators measured in Brand Tracking, how to plan and set up your Brand Tracker in Qualtrics, and navigating the project once set up.
FREE
54 min
New User On-Demand Courses Free BrandXM purple-bx Individual Courses
Closing the Loop with Patients (Platform Admin)
Closing the Loop with Patients (Platform Admin)
Leverage ticketing and case management to rapidly prioritize and respond to patient feedback
FREE
22 min
CustomerXM level-1-xm On-Demand Courses On-Demand Videos Patient Experience Healthcare
EX入門編〜アンケートの編集と配信〜
EX入門編〜アンケートの編集と配信〜
従業員エンゲージメントプロジェクトの基礎操作を学ぶトレーニング
FREE
93 min
level-1-xm Japanese New User Free EmployeeXM blue-ex Individual Courses
CoreXM、CX入門編（データの可視化）
CoreXM、CX入門編（データの可視化）
クアルトリクスで必須となるアンケートプロジェクトの基礎を学ぶトレーニング
FREE
90 min
CustomerXM level-1-xm Japanese New User Free BrandXM CoreXM DesignXM iQ Getting Started Individual Courses
EX入門編〜ダッシュボードの作成〜
EX入門編〜ダッシュボードの作成〜
従業員エンゲージメントプロジェクトの基礎操作を学ぶトレーニング
FREE
62 min
level-1-xm Japanese New User Free EmployeeXM blue-ex Individual Courses
iQ中級編
iQ中級編
改善アクションに繋がる機能、クアルトリクスのiQでデータ分析リテラシーを身につけるセミナー
FREE
71 min
CustomerXM level-1-xm Japanese Experienced User Live Training Free BrandXM EmployeeXM CoreXM DesignXM On-Demand Webinar Individual Courses
5月23日 13:30〜15:00開催 - EX入門編（アンケートの編集、配信）
5月23日 13:30〜15:00開催 - EX入門編（アンケートの編集、配信）
クアルトリクスEXで必須となるアンケートプロジェクトの基礎を学ぶトレーニング
FREE
90 min
featured Japanese New User Live Training Free EmployeeXM blue-ex registered-flag Upcoming Live Webinar Getting Started Tile Category Live Webinar
5月30日 13:30〜15:00開催 - EX入門編（ダッシュボードの作成）
5月30日 13:30〜15:00開催 - EX入門編（ダッシュボードの作成）
クアルトリクスEXで必須となるダッシュボードの基礎を学ぶトレーニング
FREE
90 min
featured Japanese New User Live Training Free EmployeeXM blue-ex registered-flag Upcoming Live Webinar Getting Started Tile Category Live Webinar
システム連携勉強会
システム連携勉強会
クアルトリクスとCRM連携（Salesforce）の連携方法
FREE
47 min
CustomerXM Japanese Experienced User Free green-cx On-Demand Webinar Product Innovations Individual Courses
マーケティングと消費者調査~CXからの視点
マーケティングと消費者調査~CXからの視点
マーケティングと消費者調査~CXからの視点
FREE
55 min
CustomerXM Japanese Experienced User Live Training Free BrandXM purple-bx On-Demand Webinar
⑤EXアンケート回答を収集する
⑤EXアンケート回答を収集する
アンケートを参加者に効率的に通知、配信、および管理する方法を学ぶことにより、アンケート回答率を高めます
FREE
27 min
Japanese New User On-Demand Videos Free EmployeeXM blue-ex Individual Courses
Distributing to Your Target Audiences
Distributing to Your Target Audiences
Learn how to manage a directory of panelists and collect effective feedback from it through various communication methods.
FREE
80 min
Certifications Domo - CME Experienced User On-Demand Courses Free CoreXM DesignXM black-cm XM Directory Individual Courses
The XM Operating System for DesignXM
The XM Operating System for DesignXM
Learn about Qualtrics' powerful XM Operating System (XMos) and its three components: XiD, iQ Suite, and xFlows.
FREE
33 min
New User On-Demand Courses Free CoreXM DesignXM black-cm Workflows iQ XM Directory Best Practices Individual Courses English
Meet the Support Site
Meet the Support Site
This short video will explain what ​​​​the ​Qualtrics Support Site is and when to use it.
FREE
1 min
level-1-xm New User Free Individual Courses learn-basics
Sharing Your EX Project
Sharing Your EX Project
Save time by storing frequently used content in libraries and working collaboratively on projects with colleagues.
FREE
7 min
New User On-Demand Videos Free EmployeeXM blue-ex Individual Courses
Building a Survey Project
Building a Survey Project
The survey is the backbone of Experience Management data collection, having a comprehensive understanding of the technology components of the Experience Management will help you produce quality projects leading to quality insights.
FREE
73 min
CustomerXM Certifications level-1-xm Domo - QPE New User On-Demand Courses Free BrandXM EmployeeXM CoreXM DesignXM Individual Courses
Automating CX Follow Ups
Automating CX Follow Ups
Notify your team when a customer interaction requires follow-up by utilizing Workflows & Tasks.
FREE
10 min
CustomerXM New User On-Demand Videos Free green-cx Workflows Individual Courses
Understanding Your CX Feedback
Understanding Your CX Feedback
Learn to correctly interpret your data by understanding how feedback is displayed in Data & Analysis.
FREE
14 min
CustomerXM New User On-Demand Videos Free green-cx Individual Courses
Collecting CX Feedback
Collecting CX Feedback
Launch your project successfully by determining the appropriate distribution channel.
FREE
25 min
CustomerXM New User On-Demand Videos Free green-cx XM Directory Individual Courses
Using Text iQ to Analyze Feedback
Using Text iQ to Analyze Feedback
Use Text iQ to form topics to understand what matters most to customers and take meaningful action.
FREE
38 min
CustomerXM Experienced User On-Demand Videos Free CoreXM DesignXM black-cm iQ Individual Courses
Building and Sharing a Dashboard
Building and Sharing a Dashboard
Learn how to use Qualtrics to build a beautiful dashboard that effectively communicates insights from your CX programs to your entire organization.
FREE
82 min
CustomerXM Experienced User On-Demand Videos Free green-cx Dashboards Individual Courses
Fundamentals of XM Discover
Fundamentals of XM Discover
Fundamentals of XM Discover is a high-level introduction to the Discover XM product.
FREE
60 min
Free Individual Courses English scorm-hide-menu XM Discover experience-discover
Delighted + Qualtrics: Accessing and Distributing a Migrated Project
Delighted + Qualtrics: Accessing and Distributing a Migrated Project
Be able to confidently access your migrated projects, review migrated data and identify the best distribution method for your survey project.
FREE
49 min
CustomerXM Free green-cx Individual Courses Delighted
Delighted + Qualtrics: Analyzing Data with Stats iQ
Delighted + Qualtrics: Analyzing Data with Stats iQ
Be able to uncover meaningful insights with Stats iQ analysis.
FREE
39 min
CustomerXM Free green-cx Individual Courses Delighted
Delighted + Qualtrics: Advancing Your Survey
Delighted + Qualtrics: Advancing Your Survey
Understand how to use Qualtrics survey building features in order to scale your CX Program.
FREE
90 min
CustomerXM Free green-cx Individual Courses Delighted
Becoming an Effective Brand Administrator
Becoming an Effective Brand Administrator
Learn about the skills and tools that will help you manage your organization’s Qualtrics users.
FREE
33 min
CustomerXM level-1-xm Experienced User On-Demand Videos Free BrandXM ProductXM CoreXM DesignXM Brand Administration Individual Courses
Basic Categorization Skills
Basic Categorization Skills
Learn how to discern what the important conversations are by organizing and capturing source feedback into topics and themes. Learn the basic concepts of categorization strategies, evaluating stakeholder questions and building a category model.
Not currently available
300 min
Free Individual Courses English scorm-hide-menu XM Discover
Collecting Research Feedback
Collecting Research Feedback
Learn how to manage contacts and distribute your survey through different channels to engage your target audiences and drive response rates. Applies to Qualtrics CoreXM and DesignXM products.
FREE
14 min
New User On-Demand Videos Free BrandXM CoreXM DesignXM black-cm Individual Courses
Exploring and Analyzing EX Data
Exploring and Analyzing EX Data
Organize and analyze your collected data to uncover new employee insights.
FREE
44 min
Certifications Domo - EXE Experienced User On-Demand Courses Free EmployeeXM blue-ex iQ Individual Courses
Delighted + Qualtrics: Basics of a Migrated Dashboard
Delighted + Qualtrics: Basics of a Migrated Dashboard
Understand how to interpret your migrated Qualtrics Dashboard to gather key insights from your data.
FREE
26 min
CustomerXM Free green-cx Individual Courses Delighted
Analyzing Patient Feedback with Text iQ
Analyzing Patient Feedback with Text iQ
Learn how analyze your collected data to uncover new patient insights using Text iQ
FREE
8 min
experience-customer CustomerXM level-1-xm On-Demand Courses On-Demand Videos Free experience-default Patient Experience Healthcare
Sampling the Right Audience
Sampling the Right Audience
Ensure you distribute your survey to the optimal number of respondents from the right audience so you can be confident in your data.
FREE
30 min
CustomerXM Experienced User On-Demand Videos Free BrandXM ProductXM EmployeeXM CoreXM DesignXM black-cm Individual Courses
Understanding Sentiment and XM Enrichments
Understanding Sentiment and XM Enrichments
Understand our sophisticated sentiment engine to discover areas of delight and failed expectations, perceived effort and expressed emotions. Discover actionable insights directly from the voice of your customer quickly and easily – all to save money, make money and reduce risk, ultimately to optimize Your Business.
Not currently available
120 min
Free Individual Courses English scorm-hide-menu XM Discover
Closing the Loop with Patients (PX Leader)
Closing the Loop with Patients (PX Leader)
Leverage ticketing to prioritize and respond to patient feedback
FREE
33 min
experience-customer CustomerXM level-1-xm On-Demand Courses On-Demand Videos Free experience-default Getting Started Patient Experience
Managing Your Patient Experience Surveys
Managing Your Patient Experience Surveys
Manage surveys that check in on your patients and understand their experiences with your healthcare organization
FREE
11 min
CustomerXM level-1-xm On-Demand Courses On-Demand Videos Free Patient Experience Healthcare
Introduction to the Delighted + Qualtrics Graduation Program
Introduction to the Delighted + Qualtrics Graduation Program
Familiarize yourself with key differences between Delighted and Qualtrics, and become comfortable with Qualtrics terms and account navigation.
FREE
27 min
CustomerXM Free green-cx Individual Courses Delighted
Testing Knowledge
Testing Knowledge
Learn to test team members' or customers' knowledge through distributed quizzes, and short surveys.
FREE
13 min
On-Demand Videos Free CoreXM black-cm Individual Courses English
Managing Users & Permissions on Your Healthcare Brand
Managing Users & Permissions on Your Healthcare Brand
Learn about the skills and tools that will help you manage your organization’s Qualtrics users.
FREE
22 min
CustomerXM level-1-xm On-Demand Courses On-Demand Videos Brand Administration Getting Started Healthcare platform administration Healthcare
Understanding Patient Survey Data
Understanding Patient Survey Data
Understand how to access and manage your collected raw data.
FREE
15 min
experience-customer level-1-xm On-Demand Courses On-Demand Videos Free experience-default Getting Started Patient Experience Healthcare
Driving Response Rates
Driving Response Rates
Obtain the data you need by implementing survey design and distribution methods that drive high response rates.
FREE
27 min
CustomerXM Experienced User On-Demand Videos Free BrandXM ProductXM EmployeeXM CoreXM DesignXM black-cm Individual Courses
Illustrating Insights with Analytical Dashboards
Illustrating Insights with Analytical Dashboards
Learn how to create deep dive, analytic dashboards that align with stakeholder questions to identify actionable insights.
Not currently available
180 min
Free Individual Courses English scorm-hide-menu XM Discover
Identifying Experience Journeys
Identifying Experience Journeys
Learn how to use Experience Journeys to measure, visualize, and analyze the key experience data points along a customer journey
FREE
60 min
CustomerXM Experienced User On-Demand Courses Free green-cx Dashboards Individual Courses
Delighted + Qualtrics: Advancing Your Dashboard
Delighted + Qualtrics: Advancing Your Dashboard
Build effective Dashboards that inspire key stakeholders to take action.
FREE
126 min
CustomerXM Free green-cx Individual Courses Delighted
Qualtrics Social Connect for Social Listening
Qualtrics Social Connect for Social Listening
This learning path is meant for individuals who will be responsible for connecting data streams to Social Connect.
Not currently available
2 Courses
English XM Discover
Planning Events
Planning Events
Get the most out of Qualtrics by learning how to coordinate schedules for upcoming team events and upcoming meetings.
FREE
16 min
On-Demand Videos Free CoreXM black-cm Individual Courses English
Becoming an Effective EX Administrator
Becoming an Effective EX Administrator
Learn about the skills and tools that will help you manage your organization’s EX Qualtrics users.
FREE
31 min
Experienced User On-Demand Videos Free EmployeeXM blue-ex Brand Administration Individual Courses
Managing a Contact Directory for Distribution of Patient Experience Surveys
Managing a Contact Directory for Distribution of Patient Experience Surveys
Learn how to effectively communicate with your patients by maintaining a singular platform for contacts.
FREE
31 min
CustomerXM level-1-xm On-Demand Courses On-Demand Videos Patient Experience Healthcare
Automating Forms
Automating Forms
Improve internal efficiencies by creating support forms to track and respond to requests.
FREE
6 min
On-Demand Videos Free CoreXM DesignXM black-cm Individual Courses English
Closing the Loop with Patients (Service Line)
Closing the Loop with Patients (Service Line)
Leverage ticketing to prioritize and respond to patient feedback
FREE
27 min
experience-customer CustomerXM level-1-xm On-Demand Courses On-Demand Videos Free experience-default Getting Started Patient Experience Healthcare
Delighted + Qualtrics: How to Manage the XM Directory
Delighted + Qualtrics: How to Manage the XM Directory
Learn how to effectively manage your Directory and Directory Contacts.
FREE
63 min
CustomerXM Free green-cx Individual Courses Delighted
Using Dashboards to Report Patient Feedback
Using Dashboards to Report Patient Feedback
Maintain dashboards that visualize your Patient Experience data and grant access to the relevant stakeholders
FREE
21 min
experience-customer CustomerXM level-1-xm On-Demand Courses On-Demand Videos Free experience-default Getting Started Patient Experience Healthcare Dashboard Viewer/Report Consumer
Using Stats iQ to Analyze Data
Using Stats iQ to Analyze Data
Use Stats iQ to explore your customer data, discover relationships between drivers, and create new variables.
FREE
41 min
CustomerXM Experienced User On-Demand Videos Free CoreXM DesignXM experience-default black-cm iQ Individual Courses
The XM Operating System for CustomerXM
The XM Operating System for CustomerXM
Learn about Qualtrics' powerful XM Operating System (XMos) and its three components: XiD, iQ Suite, and xFlows.
FREE
33 min
CustomerXM New User On-Demand Courses Free green-cx Workflows iQ XM Directory Best Practices Individual Courses English
Understanding Your EX Feedback
Understanding Your EX Feedback
Learn how to interpret your response data and better prepare it for further analysis by managing responses, using filters, and exporting raw data.
FREE
9 min
New User On-Demand Videos Free EmployeeXM blue-ex Individual Courses
Communicating Findings Effectively
Communicating Findings Effectively
Compile your findings from your analysis and create effective action plans, reports, and dashboards.
FREE
26 min
CustomerXM Experienced User On-Demand Videos Free CoreXM DesignXM black-cm Individual Courses
Managing Brand Tracking Dashboards
Managing Brand Tracking Dashboards
In this course, you will learn about the fundamentals of managing a Brand Tracking Dashboard in Qualtrics.
FREE
176 min
Experienced User On-Demand Courses Free BrandXM purple-bx Dashboards Individual Courses
Utilizing Qualtrics Workflows
Utilizing Qualtrics Workflows
Learn how to use Workflows to trigger tasks and act on feedback
FREE
23 min
Free DesignXM black-cm Workflows Individual Courses
Analyzing Customer Feedback with Text iQ
Analyzing Customer Feedback with Text iQ
Learn about the importance and meaning of text sentiment and create topics that categorize your text responses into easily understandable categories.
FREE
68 min
CustomerXM Certifications Domo - CXE Experienced User On-Demand Courses Free green-cx iQ Individual Courses
Reporting EX Dashboard Data
Reporting EX Dashboard Data
Strategically present your employee feedback to highlight areas of improvement and drive meaningful action.
FREE
126 min
Certifications Domo - EXE Experienced User On-Demand Courses Free EmployeeXM blue-ex Dashboards Individual Courses Dashboard Viewer/Report Consumer
Planning and Designing a Survey
Planning and Designing a Survey
The survey is the backbone of data collection for XM, a well designed survey will ensure you have the data you need to make decisions. This course describes the downstream impacts of the survey, and outlines the survey design best practices to ensure quality data.
FREE
38 min
CustomerXM Certifications level-1-xm Domo - QPE New User On-Demand Courses Free BrandXM EmployeeXM CoreXM DesignXM Individual Courses
CustomerXM Expert Certification Exam - $500 USD
CustomerXM Expert Certification Exam - $500 USD
Complete the associated final project to solidify your learning. Then schedule your certification exam with our online proctoring partner to prove your expertise.
$500
241 min
experience-customer CustomerXM Certifications Experienced User Premium certification-styles green-cx Individual Courses cx_expiration tile-category-certification
Week 1 - CoreXM + DesignXM Learning Journey
Week 1 - CoreXM + DesignXM Learning Journey
To get started, this week we will master the basics with the Qualtrics Platform Essentials Certification
FREE
7 Courses
Certifications New User CoreXM DesignXM black-cm Learning Paths Healthcare Standard User Academic
Week 1 - CoreXM + DesignXM Learning Journey for Brand Admins
Week 1 - CoreXM + DesignXM Learning Journey for Brand Admins
To get started, this week we will master the basics with the Qualtrics Platform Essentials Certification and focus on your Brand Administrator duties
FREE
9 Courses
On-Demand Videos CoreXM DesignXM black-cm Learning Paths Healthcare Academic Brand Administrator
Weeks 3 & 4 - CoreXM + DesignXM Learning Journey
Weeks 3 & 4 - CoreXM + DesignXM Learning Journey
Over these two weeks, we will master advanced CoreXM functionality with the CoreXM Expert Certification
FREE
6 Courses
Certifications New User CoreXM DesignXM black-cm Learning Paths English Healthcare Standard User Academic
QDU: Advanced Categorization
QDU: Advanced Categorization
Builds on skills learned in Basic Categorization with a deeper understanding of advanced concepts as well as advanced category rule tools and techniques.
FREE
Free Individual Courses English scorm-hide-menu XM Discover
Week 5 - Digital CustomerXM Learning Journey
Week 5 - Digital CustomerXM Learning Journey
This week we will focus on a variety of advanced Digital CustomerXM topics
FREE
4 Courses
CustomerXM Experienced User green-cx Learning Paths English Standard User Academic
Week 1 - EmployeeXM 360 Learning Journey
Week 1 - EmployeeXM 360 Learning Journey
To get started, this week we will master the basics with the Qualtrics Platform Essentials Certification
FREE
7 Courses
experience-employee Certifications Experienced User EmployeeXM blue-ex Learning Paths English Healthcare Standard User Academic
Week 2 - Digital CustomerXM Learning Journey
Week 2 - Digital CustomerXM Learning Journey
This week we will focus on the basics of the CustomerXM product and digital CX programs
FREE
11 Courses
CustomerXM New User green-cx Learning Paths English Healthcare Standard User Academic
EmployeeXM Expert Certification Exam - $500 USD
EmployeeXM Expert Certification Exam - $500 USD
Complete the associated final project to solidify your learning. Then schedule your certification exam with our online proctoring partner to prove your expertise.
$500
90 min
experience-employee Certifications Experienced User Premium EmployeeXM certification-styles blue-ex Individual Courses ex_expiration tile-category-certification
Week 3: Brand Admins
Week 3: Brand Admins
This series will help you to understand how to manage your users and the various permissions you can set to become more effective in segmenting your users to ensure security and compliance of the platform.
FREE
2 Courses
CoreXM DesignXM black-cm Learning Paths
Week 2 - EmployeeXM Engagement Learning Journey
Week 2 - EmployeeXM Engagement Learning Journey
This week we will focus on the basics of the Employee Engagement product within the Qualtrics EmployeeXM platform
FREE
8 Courses
New User EmployeeXM blue-ex Learning Paths English Healthcare Standard User Academic
Week 2 - EmployeeXM 360 Learning Journey
Week 2 - EmployeeXM 360 Learning Journey
This week we will focus on the basics of the 360 product within the Qualtrics EmployeeXM platform
FREE
6 Courses
experience-employee Experienced User Free EmployeeXM blue-ex Learning Paths English Healthcare Standard User Academic
Week 5 - CustomerXM Learning Journey
Week 5 - CustomerXM Learning Journey
This week we will focus on a variety of advanced CustomerXM product features and use cases.
FREE
11 Courses
CustomerXM Experienced User Free green-cx Learning Paths English
Week 4: Best Practices
Week 4: Best Practices
This series is designed to help researchers improve their survey response rates and insights.
FREE
5 Courses
CoreXM DesignXM black-cm Learning Paths
Week 1: Platform Basics
Week 1: Platform Basics
Welcome to Qualtrics! This series will get you started on the basics of using Qualtrics for research - the basics of building and distributing a survey project, as well as how to report on your research data. This content applies to Qualtrics CoreXM and DesignXM products.
FREE
6 Courses
CoreXM DesignXM black-cm Learning Paths
Weeks 3 & 4 - EmployeeXM Lifecycle Learning Journey
Weeks 3 & 4 - EmployeeXM Lifecycle Learning Journey
Over these two weeks, we will master advanced Employee Lifecycle functionality with the EmployeeXM Expert Certification.
FREE
6 Courses
experience-employee Experienced User Free EmployeeXM blue-ex Learning Paths English
Week 2 - CoreXM + DesignXM Learning Journey
Week 2 - CoreXM + DesignXM Learning Journey
This week we will focus on the basics of the CoreXM and DesignXM products within the Qualtrics platform
FREE
8 Courses
New User CoreXM DesignXM black-cm Learning Paths Healthcare Standard User Academic
Week 2 - CustomerXM Learning Journey
Week 2 - CustomerXM Learning Journey
This week we will focus on the basics of the CustomerXM product and CX journeys.
FREE
8 Courses
CustomerXM Experienced User Free green-cx Learning Paths English
Week 2: Advanced Research
Week 2: Advanced Research
This series will introduce you Qualtrics' powerful suite of tools for advanced research - building advanced surveys, doing text and statistical analysis, Conjoint and Max/Diff.
FREE
8 Courses
CoreXM DesignXM black-cm Learning Paths
Week 1 - EmployeeXM Engagement Learning Journey for Brand Admins
Week 1 - EmployeeXM Engagement Learning Journey for Brand Admins
To get started, this week we will master the basics with the Qualtrics Platform Essentials Certification and focus on your Brand Administrator duties
FREE
9 Courses
Certifications New User EmployeeXM blue-ex Learning Paths English Healthcare Standard User Academic
Week 5 - EmployeeXM Engagement Learning Journey
Week 5 - EmployeeXM Engagement Learning Journey
This week we will focus on a variety of advanced Employee Engagement topics
FREE
4 Courses
Experienced User EmployeeXM blue-ex Learning Paths English Healthcare Standard User Academic
Week 2 - EmployeeXM Lifecycle Learning Journey
Week 2 - EmployeeXM Lifecycle Learning Journey
This week we will focus on the basics of the Employee Lifecycle product within the Qualtrics EmployeeXM platform.
FREE
7 Courses
experience-employee Free EmployeeXM blue-ex Learning Paths English
Week 1 - Digital CustomerXM Learning Journey
Week 1 - Digital CustomerXM Learning Journey
To get started, this week we will master the basics with the Qualtrics Platform Essentials Certification
FREE
7 Courses
CustomerXM New User Education green-cx Learning Paths Healthcare Standard User Academic
Week 5 - EmployeeXM Lifecycle Learning Journey
Week 5 - EmployeeXM Lifecycle Learning Journey
This week we will focus on a variety of advanced Employee Lifecycle product features and use cases.
FREE
2 Courses
experience-employee Experienced User Free EmployeeXM blue-ex Learning Paths English
Managing EX Participants
Managing EX Participants
Efficiently manage and maintain employees within your EX program to provide a personalized experience based on employee information and reporting relationships.
FREE
91 min
Certifications Domo - EXE Experienced User On-Demand Courses Free EmployeeXM blue-ex Individual Courses
Reporting Survey Results with Results Dashboards
Reporting Survey Results with Results Dashboards
Once you have completed data collection for the survey, it is time to analyze and share the results to stakeholders. In this course, you will learn how Results Dashboards are structured in Qualtrics, and how you can customize these to communicate findings.
FREE
60 min
CustomerXM Certifications level-1-xm Domo - QPE New User On-Demand Courses Free BrandXM EmployeeXM CoreXM DesignXM Dashboards tile-category-certification Dashboard Viewer/Report Consumer
Using Your Patient Experience Dashboard
Using Your Patient Experience Dashboard
Learn how to navigate your dashboard so that you can effectively monitor patient feedback and identify areas for improvement
FREE
16 min
experience-customer CustomerXM level-1-xm On-Demand Courses On-Demand Videos Free experience-default Getting Started Patient Experience Healthcare Dashboard Viewer/Report Consumer
Fundamentals of XM Discover
Fundamentals of XM Discover
Fundamentals of XM Discover is a high-level introduction to the Discover XM product, from choosing listening posts to analyze, through deciding on a categorization strategy and tuning sentiment, to discovering insights using our out-of-the-box enrichments, and finally distributing the information to the right people at the right time.
FREE
60 min
Free Individual Courses English scorm-hide-menu XM Discover
XM Fundamentals Certification Exam - $100 USD
XM Fundamentals Certification Exam - $100 USD
Complete the associated learning journey to solidify your content knowledge. Then schedule your certification exam here with our online proctoring partner to prove your expertise.
$100
8 min
Certifications level-1-xm Premium XM Institute certification-styles Individual Courses xmf_expiration
Closing the Loop with Customers
Closing the Loop with Customers
Leverage ticketing and case management to rapidly prioritize and respond to customer feedback.
FREE
61 min
CustomerXM Certifications Domo - CXE Experienced User On-Demand Courses Free green-cx Workflows Individual Courses
Building An Advanced Survey
Building An Advanced Survey
Learn about the question types, methodologies, and survey design tools necessary to create specialized research projects.
FREE
86 min
Certifications Domo - CME Experienced User On-Demand Courses Free CoreXM DesignXM black-cm Individual Courses
Week 1 - EmployeeXM Lifecycle Learning Journey
Week 1 - EmployeeXM Lifecycle Learning Journey
To get started, this week we will master the basics with the Qualtrics Platform Essentials Certification.
FREE
7 Courses
experience-employee Experienced User Free EmployeeXM blue-ex Learning Paths
Bundle: CoreXM Expert + Qualtrics Platform Essentials Certification
Bundle: CoreXM Expert + Qualtrics Platform Essentials Certification
Purchase the CoreXM Expert and Qualtrics Platform Essentials certification exams together for a $100 discount.
$500
2 Courses
Certifications Experienced User Premium CoreXM DesignXM certification-styles black-cm purchased-flag Learning Paths proserv-bundle tile-strikethrough-600 tile-category-l1-+-l2-bundle
Experience Management: A Brief Introduction
Experience Management: A Brief Introduction
Experience Management is changing the way businesses operate. Understanding the full landscape of an organization has never been more important or more accessible than it is now. Kick start your understanding of Experience Management with this introductory module.
FREE
27 min
CustomerXM Certifications level-1-xm Domo - QPE New User On-Demand Courses Free BrandXM EmployeeXM CoreXM DesignXM Individual Courses
Week 1 - Digital CustomerXM Learning Journey for Brand Admins
Week 1 - Digital CustomerXM Learning Journey for Brand Admins
To get started, this week we will master the basics with the Qualtrics Platform Essentials Certification and focus on your Brand Administrator duties
FREE
9 Courses
CustomerXM Certifications New User green-cx Learning Paths Healthcare Academic Brand Administrator
Weeks 3 & 4 - Digital CustomerXM Learning Journey
Weeks 3 & 4 - Digital CustomerXM Learning Journey
Over these two weeks, we will master advanced CustomerXM functionality with the CustomerXM Expert Certification
FREE
7 Courses
CustomerXM Certifications Experienced User green-cx Learning Paths English Healthcare Standard User Academic
Understanding Survey Data
Understanding Survey Data
The raw data your survey collects is stored in Data & Analysis. Here you will have access to all Recorded Responses as well as Responses in Progress. In this course you will learn how to view and manage these responses.
FREE
37 min
CustomerXM Certifications level-1-xm Domo - QPE New User On-Demand Courses Free BrandXM EmployeeXM CoreXM DesignXM Individual Courses
Weeks 3 & 4 - EmployeeXM Engagement Learning Journey
Weeks 3 & 4 - EmployeeXM Engagement Learning Journey
Over these two weeks, we will master advanced Employee Engagement functionality with the EmployeeXM Expert Certification
FREE
6 Courses
Certifications EmployeeXM blue-ex Learning Paths English Healthcare Standard User Academic
Introducing Customer Experience Management
Introducing Customer Experience Management
Understand the Customer Experience Management discipline and learn to use the Qualtrics CX maturity model to assess and scale your program.
FREE
38 min
CustomerXM Certifications Domo - CXE Experienced User On-Demand Courses Free green-cx Individual Courses
Bundle: Qualtrics Platform Essentials + XM Fundamentals Certification
Bundle: Qualtrics Platform Essentials + XM Fundamentals Certification
Purchase the Qualtrics Platform Essentials and XM Fundamentals certification exams together for a $100 discount.
$100
2 Courses
CustomerXM Certifications level-1-xm New User Premium XM Institute EmployeeXM CoreXM DesignXM certification-styles purchased-flag Learning Paths proserv-bundle Tile Strikethrough 200 tile-category-level-1-/-foundational
Week 1 - EmployeeXM Engagement Learning Journey
Week 1 - EmployeeXM Engagement Learning Journey
To get started, this week we will master the basics with the Qualtrics Platform Essentials Certification
FREE
7 Courses
Certifications New User EmployeeXM blue-ex Learning Paths English Healthcare Standard User Academic
Qualtrics Platform Essentials Certification Exam - $100 USD
Qualtrics Platform Essentials Certification Exam - $100 USD
Complete the associated final project to solidify your learning. Then schedule your certification exam with our online proctoring partner to prove your expertise.
$100
140 min
CustomerXM Certifications level-1-xm New User Premium BrandXM EmployeeXM CoreXM DesignXM certification-styles Individual Courses qpe_expiration tile-category-certification
Bundle: EmployeeXM Expert + Qualtrics Platform Essentials Certification
Bundle: EmployeeXM Expert + Qualtrics Platform Essentials Certification
Purchase the EmployeeXM Expert and Qualtrics Platform Essentials certification exams together for a $100 discount.
$500
2 Courses
Certifications Experienced User Premium EmployeeXM certification-styles blue-ex purchased-flag Learning Paths proserv-bundle tile-strikethrough-600 tile-category-l1-+-l2-bundle
Delighted + Qualtrics: Taking Action and Closing the Loop
Delighted + Qualtrics: Taking Action and Closing the Loop
Leverage our Close the Loop tools to prioritize and respond to customer feedback.
FREE
30 min
CustomerXM Free green-cx Individual Courses Delighted
Delighted + Qualtrics: Analyzing Data with Text iQ
Delighted + Qualtrics: Analyzing Data with Text iQ
Understand about the importance of text sentiment when analyzing feedback.
FREE
43 min
CustomerXM Free green-cx Individual Courses Delighted
Customizing Your 360 Project
Customizing Your 360 Project
Drive higher response rates and avoid survey fatigue by tailoring the survey experience to each individual employee and styling your project with appropriate branding.
FREE
12 min
New User On-Demand Videos Free EmployeeXM blue-ex Individual Courses
Applying Best Practices in Questionnaire Design
Applying Best Practices in Questionnaire Design
Master the art of survey building by implementing fundamental best practices that all researchers must know in order to collect high quality data.
FREE
29 min
CustomerXM Experienced User On-Demand Videos Free BrandXM ProductXM EmployeeXM CoreXM DesignXM black-cm Individual Courses
Delighted + Qualtrics: What's Next ?
Delighted + Qualtrics: What's Next ?
Be familiar with the resources available to you as you grow and expand your CX program.
FREE
3 min
CustomerXM Free green-cx Individual Courses Delighted
Customizing Your EX Project
Customizing Your EX Project
Drive higher response rates and avoid survey fatigue by tailoring the survey experience to each individual employee and styling your project with appropriate branding.
FREE
10 min
New User On-Demand Videos Free EmployeeXM blue-ex Embedded Data Individual Courses
Distributing a Survey Project
Distributing a Survey Project
After building and publishing your survey, you are ready to send your survey to collect data. There are several Distribution methods available in Qualtrics, in this module we explore the most commonly used.
FREE
51 min
CustomerXM Certifications level-1-xm Domo - QPE New User On-Demand Courses Free BrandXM EmployeeXM CoreXM DesignXM Individual Courses
Using Stats iQ to Identify Key Drivers
Using Stats iQ to Identify Key Drivers
Take what you know about Stats iQ and apply it to go deeper with regression to discover what drives your key outcomes.
FREE
33 min
CustomerXM Experienced User On-Demand Videos Free CoreXM DesignXM black-cm iQ Individual Courses
Configuring Your CX Project
Configuring Your CX Project
Learn survey building fundamentals by creating questions and answer choices that engage customers.
FREE
22 min
CustomerXM New User On-Demand Videos Free green-cx Individual Courses
Designing a Research Process
Designing a Research Process
Guide your organization towards insights by breaking down problems to define research questions that can be solved with Qualtrics.
FREE
16 min
CustomerXM Experienced User On-Demand Videos Free BrandXM ProductXM EmployeeXM CoreXM DesignXM black-cm Individual Courses
CoreXM Expert Certification Exam - $500 USD
CoreXM Expert Certification Exam - $500 USD
Complete the associated final project to solidify your learning. Then schedule your certification exam with our online proctoring partner to prove your expertise.
$500
87 min
experience-research Certifications Experienced User Premium CoreXM DesignXM certification-styles black-cm Individual Courses cm_expiration tile-category-certification
Designing a Transactional Study
Designing a Transactional Study
Develop a transactional study that listens to your customers at a specific touchpoint, and allows you to hone in on a particular event or stage in their experience with your organization.
FREE
37 min
CustomerXM Experienced User On-Demand Videos Free green-cx Individual Courses
Configuring Your EX Project
Configuring Your EX Project
Create an engaging employee experience project by discovering how to build projects, questions types, and how to use basic logic.
FREE
21 min
New User On-Demand Videos Free EmployeeXM blue-ex Individual Courses
Understanding Your 360 Feedback
Understanding Your 360 Feedback
Learn how to interpret your response data and better prepare for reporting by managing responses, using filters, and exporting raw data.
FREE
10 min
New User On-Demand Videos Free EmployeeXM blue-ex Individual Courses
Maintaining Patient Experience Dashboards
Maintaining Patient Experience Dashboards
Maintain dashboards that visualize your Patient Experience data and grant access to the relevant stakeholders
FREE
20 min
CustomerXM level-1-xm On-Demand Courses On-Demand Videos Patient Experience Healthcare Dashboard Viewer/Report Consumer
Examining Data with Crosstabs
Examining Data with Crosstabs
Learn to use Qualtrics' cross-tabulation tool to identify key relationships in your data
FREE
20 min
CustomerXM Experienced User On-Demand Videos Free DesignXM black-cm Individual Courses
Understanding Customer Data
Understanding Customer Data
Planning your analysis and learn how to track trends and collect insights by viewing your organizations’ dashboards.
FREE
22 min
CustomerXM Experienced User On-Demand Videos Free DesignXM green-cx Individual Courses
Exploring and Analyzing Your Data
Exploring and Analyzing Your Data
Learn how to prepare your data and then analyze it with powerful tools to uncover meaningful insights.
FREE
142 min
Certifications Domo - CME Experienced User On-Demand Courses Free CoreXM DesignXM black-cm iQ Individual Courses
Implementing Best Practices in Dashboard Design
Implementing Best Practices in Dashboard Design
Provide the optimal dashboard experience for your viewers by learning how to cater to your audience, utilize design principles, and other associated best practices.
FREE
155 min
xz-new CustomerXM Experienced User On-Demand Courses Free green-cx Dashboards
Designing a Relational Study
Designing a Relational Study
Develop a relational study that aids your organization in better understanding the ongoing relationships that customers have with you and what drives them.
FREE
38 min
CustomerXM Experienced User On-Demand Videos Free green-cx Individual Courses
Customizing Your CX Project
Customizing Your CX Project
Drive higher response rates and avoid survey fatigue by tailoring the survey experience to each individual customer and styling your project with appropriate branding.
FREE
13 min
CustomerXM New User On-Demand Videos Free green-cx Embedded Data Individual Courses
④EXフォローアップを自動化する
④EXフォローアップを自動化する
ワークフローを使ってフォローアップが必要な場合に通知を自動化する
FREE
6 min
Japanese New User On-Demand Videos Free EmployeeXM blue-ex Workflows Individual Courses
QDU: Tuning Sentiment
QDU: Tuning Sentiment
Focus on sentiment and tuning to most accurately reflect what your customers are feeling. Learn about tuning individual words and phrases and creating exception rules. Note that hands-on access in the platform is not available at this time.
FREE
Free Individual Courses English scorm-hide-menu XM Discover
Reporting Your 360 Feedback
Reporting Your 360 Feedback
Display your data by learning how to create individualized, easily digestible subject reports for your employees.
FREE
16 min
New User On-Demand Videos Free EmployeeXM blue-ex Dashboards Individual Courses
⑥アンケート結果をレポートにする
⑥アンケート結果をレポートにする
チャート、グラフ、およびテーブルの作成方法を学ぶことにより、結果のレポートを作成し、組織全体に共有します
FREE
11 min
Japanese New User On-Demand Videos Free CoreXM DesignXM black-cm Individual Courses
XM Directory
XM Directory
This short video will explain what the XM Directory is and the advantages of using it.
FREE
2 min
CustomerXM New User On-Demand Videos Free green-cx Individual Courses learn-basics
Configuring Your Research Project
Configuring Your Research Project
Learn survey building fundamentals by creating questions and answer choices that engage respondents. Applies to Qualtrics CoreXM and DesignXM products.
FREE
25 min
New User On-Demand Videos Free BrandXM CoreXM DesignXM black-cm Individual Courses
On-Demand Webinar - Getting Started with EmployeeXM
On-Demand Webinar - Getting Started with EmployeeXM
Learn to build an Employee Engagement, Lifecycle and Pulse project in this on-demand webinar. We cover how to design and launch your survey, and visualize your data with Dashboards.
FREE
60 min
New User Live Training Free EmployeeXM blue-ex registered-flag On-Demand Webinar Getting Started Individual Courses English tile-category-on-demand-webinar
On-Demand Webinar - Community Connect - XM Community Member Spotlight Series
On-Demand Webinar - Community Connect - XM Community Member Spotlight Series
This virtual XM Community Member Spotlight Interview series will feature a Community member in discussion with an XM Community admin. We'll discuss the customer's journey to Qualtrics, how they found the Community, the most important lessons they've learned (or shared) on the Community, and their favorite tips and tricks for using any of our Qualtrics products.
FREE
140 min
CustomerXM level-1-xm Live Training Free BrandXM EmployeeXM CoreXM DesignXM registered-flag On-Demand Webinar Individual Courses English Community Connect tile-category-on-demand-webinar XM Community Learn Qualtrics Live
On-Demand Webinar - Launching a Website Feedback Program
On-Demand Webinar - Launching a Website Feedback Program
This training is designed to introduce you to setting up programs that allow you to collect feedback through surveys deployed directly from your digital platforms, both website and app.
FREE
60 min
CustomerXM Live Training Free green-cx Digital Feedback registered-flag On-Demand Webinar Individual Courses tile-category-on-demand-webinar
On-Demand - Qualtrics for K-12 Education Series
On-Demand - Qualtrics for K-12 Education Series
Learn how other districts and schools are using Qualtrics. This four-part series covers common ways that K-12 organizations use Qualtrics, how to begin utilizing key Qualtrics features, and best practices for deploying Qualtrics in education.
FREE
240 min
CustomerXM level-1-xm Live Training Free CoreXM DesignXM Education registered-flag On-Demand Webinar Best Practices Individual Courses English tile-category-on-demand-webinar
Community Connect
Community Connect
Qualtrics’ Community Connect event is a virtual meetup designed for Qualtrics users to collaborate, share ideas, and discuss challenges and solutions.
FREE
45 min
CustomerXM level-1-xm Live Training Free BrandXM ProductXM EmployeeXM CoreXM DesignXM registered-flag Upcoming Live Webinar Individual Courses English Community Connect
Distributing EX Projects
Distributing EX Projects
Effectively communicate with your employees to emphasize the value of their feedback and enhance employee listening.
FREE
26 min
Certifications Domo - EXE Experienced User On-Demand Courses Free EmployeeXM blue-ex Individual Courses
Mastering the XM Directory
Mastering the XM Directory
Learn how to use the XM Directory to your advantage by organizing all of your respondent communications under one efficient system.
FREE
62 min
experience-customer CustomerXM Experienced User On-Demand Courses On-Demand Videos Free experience-default green-cx XM Directory Individual Courses
Workflows
Workflows
This short video will explain what Workflows are and how to create them.
FREE
1 min
CustomerXM level-1-xm New User On-Demand Videos Free BrandXM ProductXM EmployeeXM CoreXM DesignXM Workflows Individual Courses learn-basics
Meet the Qualtrics Community
Meet the Qualtrics Community
This short video will show you the Qualtrics Community and why to use it.
FREE
1 min
level-1-xm New User Free Individual Courses learn-basics
The Catalog & How to Use it
The Catalog & How to Use it
This short video will show you how to use the Qualtrics Catalog to your advantage when creating new Projects.
FREE
2 min
CustomerXM level-1-xm New User On-Demand Videos Free BrandXM ProductXM EmployeeXM CoreXM DesignXM Individual Courses learn-basics
On-Demand Webinar - Launching a Survey
On-Demand Webinar - Launching a Survey
This training is designed to help you understand the methods of distribution available within Qualtrics, and which distribution methods best suit your needs.
FREE
60 min
CustomerXM level-1-xm New User Live Training Free BrandXM EmployeeXM CoreXM DesignXM registered-flag On-Demand Webinar Getting Started Individual Courses tile-category-on-demand-webinar
On-Demand Webinar - CoreXM & DesignXM Product Innovation
On-Demand Webinar - CoreXM & DesignXM Product Innovation
Join this session to hear about the latest updates and innovations from the Qualtrics CoreXM and DesignXM product experts.
FREE
40 min
Live Training Free CoreXM DesignXM black-cm registered-flag On-Demand Webinar Product Innovations Individual Courses tile-category-on-demand-webinar
XM Professional Certification Application
XM Professional Certification Application
Learn more about the XM Professional certification and complete the application.
FREE
level-1-xm Domo - XMP Experienced User Premium XM Institute Individual Courses tile-category-certification
Utilizing Frontline Feedback in Customer Experience
Utilizing Frontline Feedback in Customer Experience
Learn how to create a Frontline Feedback Project and report on this feedback in your Dashboard.
FREE
30 min
CustomerXM Experienced User On-Demand Courses Free green-cx Individual Courses
②EXプロジェクトをカスタマイズする
②EXプロジェクトをカスタマイズする
各従業員向けにアンケート体験をカスタマイズする設定方法を学ぶことで、アンケートの回答率を高めます
FREE
7 min
Japanese New User On-Demand Videos Free EmployeeXM blue-ex Individual Courses
The Homepage & How to Use it
The Homepage & How to Use it
This short video will show you the capabilities of the Qualtrics Homepage and how to customize it to your liking.
FREE
2 min
CustomerXM level-1-xm New User On-Demand Videos Free BrandXM ProductXM EmployeeXM CoreXM DesignXM Individual Courses learn-basics
Collecting EX Feedback
Collecting EX Feedback
Drive survey response rates by learning how to efficiently manage, distribute to, and communicate with, your participants.
FREE
19 min
New User On-Demand Videos Free EmployeeXM blue-ex Individual Courses
Projects vs. Programs
Projects vs. Programs
This short video will show you the difference between a project and program in Qualtrics.
FREE
2 min
CustomerXM level-1-xm New User On-Demand Videos Free BrandXM ProductXM EmployeeXM CoreXM DesignXM Individual Courses learn-basics
On-Demand Webinar - Utilizing Qualtrics for DE&I
On-Demand Webinar - Utilizing Qualtrics for DE&I
Join the Qualtrics Education team to learn more about how to utilize Qualtrics to help your education organization reach its DE&I goals in this previously recorded webinar.
FREE
60 min
Live Training Free EmployeeXM Education blue-ex registered-flag On-Demand Webinar Individual Courses tile-category-on-demand-webinar
④アンケート回答を収集する
④アンケート回答を収集する
アンケートを参加者に効率的に通知、配信、および管理する方法を学ぶことにより、アンケート回答率を高めます
FREE
12 min
Japanese New User On-Demand Videos Free CoreXM DesignXM black-cm Individual Courses
④CXフォローアップを自動化する
④CXフォローアップを自動化する
アクションを使ってフォローアップが必要な場合に通知を自動化する
FREE
7 min
CustomerXM Japanese New User On-Demand Videos Free green-cx Workflows Individual Courses
⑦CXフィードバック結果をダッシュボードで表示する
⑦CXフィードバック結果をダッシュボードで表示する
組織内でデータを分かりやすく共有できるように、ダッシュボードを設計・カスタマイズする
FREE
80 min
CustomerXM Japanese New User On-Demand Videos Free green-cx iQ Individual Courses
Sharing Your Research Project
Sharing Your Research Project
Save time by storing frequently used content in libraries and working collaboratively on projects with colleagues. Applies to Qualtrics CoreXM and DesignXM products.
FREE
7 min
New User On-Demand Videos Free BrandXM CoreXM DesignXM black-cm Individual Courses
Understanding Your Research Feedback
Understanding Your Research Feedback
Explore the different ways to view and organize your data through managing results, recoding values, and exporting & importing response data. Applies to Qualtrics CoreXM and DesignXM products.
FREE
24 min
New User On-Demand Videos Free BrandXM CoreXM DesignXM black-cm Individual Courses
Minimizing Survey Fatigue and Bias
Minimizing Survey Fatigue and Bias
Implement survey design best practices to collect high quality data by minimizing bias and respondent survey fatigue.
FREE
33 min
CustomerXM Experienced User On-Demand Videos Free BrandXM ProductXM EmployeeXM CoreXM DesignXM black-cm Individual Courses
Meet XM Basecamp
Meet XM Basecamp
This short video will show you XM Basecamp and why to use it.
FREE
1 min
level-1-xm New User Free Individual Courses learn-basics
On-Demand Webinar - EmployeeXM Product Innovation
On-Demand Webinar - EmployeeXM Product Innovation
Join this session to hear about the latest updates to your Qualtrics EX solution.
FREE
25 min
Live Training Free EmployeeXM blue-ex registered-flag On-Demand Webinar Product Innovations Individual Courses tile-category-on-demand-webinar
Meet the XM Institute
Meet the XM Institute
This short video will show you XM Basecamp and why to use it.
FREE
1 min
level-1-xm New User Free Individual Courses learn-basics
Live Webinar - Analyzing Data
Live Webinar - Analyzing Data
This training is designed to help you understand how to manage and analyze your collected data. Learn how to use the iQ suite to effectively analyze your data and draw insights.
FREE
60 min
CustomerXM level-1-xm New User Live Training Free BrandXM CoreXM DesignXM registered-flag Upcoming Live Webinar Getting Started Individual Courses Tile Category Live Webinar tile-category-live-webinar
Reporting Your Research Feedback
Reporting Your Research Feedback
Customize data visualizations with graphs and tables that display aggregate data in a comprehensive, shareable report. Applies to the Qualtrics CoreXM product.
FREE
12 min
New User On-Demand Videos Free BrandXM CoreXM DesignXM black-cm Individual Courses
Reporting Your EX Feedback
Reporting Your EX Feedback
Drive organization-wide adoption of dashboards and reports by learning how to create comprehensive charts, graphs, and tables.
FREE
45 min
New User On-Demand Videos Free EmployeeXM blue-ex Dashboards Individual Courses
⑤アンケートの回答データを理解する
⑤アンケートの回答データを理解する
回答データの管理、フィルターの使用、エキスポートをすることによりデータ分析と解釈方法について学ぶ
FREE
31 min
Japanese New User On-Demand Videos Free CoreXM DesignXM black-cm Individual Courses
QDU: Unlock the Value of Your Contact Center
QDU: Unlock the Value of Your Contact Center
In this on-demand E-learning course, we address common Contact Center use cases leveraging interaction analytics within the XM Discover platform. We cover how to define filtered and custom math metrics to understand outcomes in a fictional data set.
FREE
Free Individual Courses English scorm-hide-menu XM Discover
Live Webinar - Launching a Survey
Live Webinar - Launching a Survey
Learn the methods of distribution available within Qualtrics, and which distribution methods best suit your needs.
FREE
60 min
CustomerXM level-1-xm New User Live Training Free BrandXM CoreXM DesignXM registered-flag Upcoming Live Webinar Getting Started Individual Courses Tile Category Live Webinar tile-category-live-webinar
③CXプロジェクトを完成させる
③CXプロジェクトを完成させる
顧客に最適なアンケート体験を提供する為にアンケートのローカライゼーションとスタイリングについて学ぶ
FREE
11 min
CustomerXM Japanese New User On-Demand Videos Free green-cx Individual Courses
Qualtrics認定試験申込フォーム
Qualtrics認定試験申込フォーム
こちらからQualtricsの認定試験へお申し込みいただけます。
FREE
Week 1 - CustomerXM Learning Journey
Week 1 - CustomerXM Learning Journey
To get started, this week we will master the basics with the Qualtrics Platform Essentials Certification.
FREE
7 Courses
CustomerXM Experienced User Free green-cx Learning Paths English
Weeks 3 & 4 - CustomerXM Learning Journey
Weeks 3 & 4 - CustomerXM Learning Journey
Over these two weeks, we will master advanced CustomerXM functionality with the CustomerXM Expert Certification.
FREE
7 Courses
CustomerXM Experienced User Free green-cx Learning Paths English
①CXプロジェクトを作成する
①CXプロジェクトを作成する
プロジェクト、質問タイプ、及び、簡単なロジックの構築方法を学ぶことで、効果的なアンケートプロジェクトを作成する
FREE
26 min
CustomerXM Japanese New User On-Demand Videos Free green-cx Individual Courses
③EXプロジェクトを完成させる
③EXプロジェクトを完成させる
従業員に最適なアンケート体験を提供する為にアンケートのローカライゼーションとスタイリングについて学ぶ
FREE
11 min
Japanese New User On-Demand Videos Free EmployeeXM blue-ex Individual Courses
⑧EXエンゲージメント・パルスにおける2回目以降のプロジェクトの準備
⑧EXエンゲージメント・パルスにおける2回目以降のプロジェクトの準備
FREE
14 min
Japanese New User On-Demand Videos Free EmployeeXM blue-ex Individual Courses
②プロジェクトをカスタマイズする
②プロジェクトをカスタマイズする
アンケート体験をカスタマイズする設定方法を学ぶことで、アンケートの回答率を高めます
FREE
18 min
Japanese New User On-Demand Videos Free CoreXM DesignXM black-cm Individual Courses
①EXプロジェクトを作成する
①EXプロジェクトを作成する
プロジェクト、質問タイプ、及び、簡単なロジックの構築方法を学ぶことで、効果的な従業員エンゲージメントプロジェクトを作成する
FREE
27 min
Japanese New User On-Demand Videos Free EmployeeXM blue-ex Individual Courses
⑥CXアンケートの回答データを理解する
⑥CXアンケートの回答データを理解する
回答データの管理、フィルターの使用、エキスポートをすることによりデータ分析と解釈方法について学ぶ
FREE
17 min
CustomerXM Japanese New User On-Demand Videos Free green-cx Individual Courses
③プロジェクトを完成させる
③プロジェクトを完成させる
回答者に最適なアンケート体験を提供する為にアンケートのローカライゼーションとスタイリングについて学ぶ
FREE
11 min
Japanese New User On-Demand Videos Free CoreXM DesignXM black-cm Individual Courses
⑤CXアンケート回答を収集する
⑤CXアンケート回答を収集する
アンケートを参加者に効率的に通知、配信、および管理する方法を学ぶことにより、アンケート回答率を高めます
FREE
31 min
CustomerXM Japanese New User On-Demand Videos Free green-cx XM Directory Individual Courses
⑥EXアンケートの回答データを理解する
⑥EXアンケートの回答データを理解する
回答データの管理、フィルターの使用、エキスポートをすることによりデータ分析と解釈方法について学ぶ
FREE
15 min
Japanese New User On-Demand Videos Free EmployeeXM blue-ex Individual Courses
⑧ウェブサイト上でユーザーフィードバックを取得する
⑧ウェブサイト上でユーザーフィードバックを取得する
ウェブサイト上でユーザーフィードバックを取得する機能の設定方法
FREE
18 min
CustomerXM Japanese New User On-Demand Videos Free green-cx Digital Feedback Individual Courses
⑦EXアンケート結果をダッシュボードで表示する
⑦EXアンケート結果をダッシュボードで表示する
チャート、グラフ、およびテーブルの作成方法を学ぶことにより、結果のダッシュボードを作成し、組織全体に共有します
FREE
60 min
Japanese New User On-Demand Videos Free EmployeeXM blue-ex Dashboards Individual Courses
①プロジェクトを作成する
①プロジェクトを作成する
プロジェクト、質問タイプ、及び、簡単なロジックの構築方法を学ぶことで、効果的なアンケートプロジェクトを作成する
FREE
26 min
Japanese New User On-Demand Videos Free CoreXM DesignXM black-cm Individual Courses
②CXプロジェクトをカスタマイズする
②CXプロジェクトをカスタマイズする
顧客タイプに応じてアンケート体験をカスタマイズする設定方法を学ぶことで、アンケートの回答率を高めます
FREE
13 min
CustomerXM Japanese New User On-Demand Videos Free green-cx Individual Courses
EX組織階層の作成
EX組織階層の作成
クアルトリクスで必須となる組織階層の作成を学ぶトレーニング
FREE
98 min
Japanese New User Live Training Free EmployeeXM blue-ex Individual Courses
CX 15分で学ぶ設問設計
CX 15分で学ぶ設問設計
エクスペリエンス管理(XM)に必要なクアルトリクスCXご紹介セミナー
FREE
58 min
CustomerXM Japanese New User Free XM Institute green-cx On-Demand Webinar Individual Courses
マジック３
マジック３
エクスペリエンス管理(XM)に必要な３つの機能とは？
FREE
92 min
CustomerXM level-1-xm Japanese New User Free BrandXM CoreXM DesignXM XM Directory Individual Courses
CX 15分で学ぶNPSとROI
CX 15分で学ぶNPSとROI
エクスペリエンス管理(XM)に必要なクアルトリクスCXご紹介セミナー
FREE
61 min
CustomerXM Japanese New User XM Institute green-cx On-Demand Webinar Individual Courses
360度多面評価の概要
360度多面評価の概要
効果の見える具体的なマネジャー・アクションを クアルトリクスのエンゲージメント調査 & 360 評価で実現!
FREE
59 min
Japanese Experienced User Free EmployeeXM blue-ex On-Demand Webinar Individual Courses
Live Webinar - Designing a Survey
Live Webinar - Designing a Survey
This training is designed for anyone new to the discipline of XM and the Qualtrics platform. Learn how to confidently design a survey, based on best practice methodologies, and configure survey logic and settings to create a personalized experience.
FREE
60 min
CustomerXM level-1-xm New User Live Training Free BrandXM CoreXM DesignXM registered-flag Upcoming Live Webinar Getting Started Individual Courses Tile Category Live Webinar tile-category-live-webinar
On-Demand Webinar - Using Stats iQ in a Research Setting
On-Demand Webinar - Using Stats iQ in a Research Setting
Join us as product manager Pritam Mathivanan explores how to leverage Stats iQ and R-Code Cards in a research setting.
FREE
60 min
Live Training Free BrandXM CoreXM DesignXM black-cm registered-flag On-Demand Webinar Individual Courses English tile-category-on-demand-webinar
On-Demand Webinar - Building Website Intercepts for the Public Sector
On-Demand Webinar - Building Website Intercepts for the Public Sector
Join our public sector Customer Success team to learn how to create website intercepts, and leverage dashboards and actions to close the loop across departments and stakeholders.
FREE
60 min
CustomerXM level-1-xm Live Training Free CoreXM Public Sector Digital Feedback registered-flag On-Demand Webinar Best Practices Individual Courses tile-category-on-demand-webinar
On-Demand Webinar - The What, Why and How of EX Action Planning
On-Demand Webinar - The What, Why and How of EX Action Planning
Learn why creating a culture of action is critical for cultivating an exceptional employee experience, and how to execute.
FREE
85 min
Live Training Free XM Institute EmployeeXM blue-ex registered-flag On-Demand Webinar Best Practices Individual Courses English tile-category-on-demand-webinar XM Live
Live Webinar - APAC Qualtrics Onboarding Webinar: Your First Steps with Qualtrics Platform
Live Webinar - APAC Qualtrics Onboarding Webinar: Your First Steps with Qualtrics Platform
Join us in this webinar where our Customer Success Managers will take you through your first steps in navigating the Qualtrics platform. We will run a quick product demonstration to show you how fast it is to get started on creating your own project and surveys on the platform.
FREE
45 min
CustomerXM level-1-xm New User Live Training Free EmployeeXM CoreXM DesignXM registered-flag Upcoming Live Webinar Individual Courses Tile Caterory Live Webinar Tile Cateory Live Webinar Tile Category Live Webinar tile-category-live-webinar
Live Webinar - Reporting in Qualtrics
Live Webinar - Reporting in Qualtrics
This training is designed to help you effectively report your data and share it with necessary stakeholders. Learn how to design and customize your reports and dashboards to effectively tell a story.
FREE
60 min
CustomerXM level-1-xm New User Live Training Free BrandXM CoreXM DesignXM registered-flag Upcoming Live Webinar Getting Started Individual Courses Tile Category Live Webinar tile-category-live-webinar
On-Demand Webinar - Designing a Survey
On-Demand Webinar - Designing a Survey
This training is designed for anyone new to the discipline of XM and the Qualtrics platform. Learn how to confidently design a survey, based on best practice methodologies, and configure survey logic and settings to create a personalized experience.
FREE
60 min
CustomerXM level-1-xm New User Live Training Free BrandXM EmployeeXM CoreXM DesignXM registered-flag On-Demand Webinar Getting Started Individual Courses tile-category-on-demand-webinar
Qualtrics Platform Essentials 確認テスト（解説付き）
Qualtrics Platform Essentials 確認テスト（解説付き）
Qualtrics Platform Essentials認定試験の練習問題を提供しています。
FREE
Creating Customer Experience Dashboards
Creating Customer Experience Dashboards
Build effective dashboards that visualize your CX data and inspire stakeholders to take action.
FREE
234 min
CustomerXM Certifications Domo - CXE Experienced User On-Demand Courses Free green-cx Dashboards Individual Courses
Managing a Customer Directory for Distribution
Managing a Customer Directory for Distribution
Learn to effectively communicate with your customers by creating and maintaining a singular platform for contacts.
FREE
89 min
CustomerXM Certifications Domo - CXE Experienced User On-Demand Courses Free green-cx Individual Courses
Introducing Employee Experience Programs
Introducing Employee Experience Programs
Independently create an Employee Experience program with a clear and strategic roadmap, underpinned by survey design best practices to measure the relevant outcome metrics.
FREE
128 min
Certifications Domo - EXE Experienced User On-Demand Courses Free EmployeeXM blue-ex Workflows Individual Courses
Bundle: CustomerXM Expert + Qualtrics Platform Essentials Certification
Bundle: CustomerXM Expert + Qualtrics Platform Essentials Certification
Purchase the CustomerXM Expert and Qualtrics Platform Essentials certification exams together for a $100 discount.
$500
2 Courses
CustomerXM Certifications Experienced User Premium certification-styles green-cx purchased-flag Learning Paths proserv-bundle tile-strikethrough-600 tile-category-l1-+-l2-bundle
Week 5 - CoreXM + DesignXM Learning Journey
Week 5 - CoreXM + DesignXM Learning Journey
This week we will focus on a variety of advanced CoreXM topics
FREE
7 Courses
New User CoreXM DesignXM black-cm Learning Paths Healthcare Standard User Academic
On-Demand Webinar - Reporting in Qualtrics
On-Demand Webinar - Reporting in Qualtrics
This training is designed to help you effectively report your data and share it with necessary stakeholders. Learn how to design and customize your reports and dashboards to effectively tell a story.
FREE
60 min
CustomerXM level-1-xm New User Live Training Free BrandXM EmployeeXM CoreXM DesignXM registered-flag On-Demand Webinar Getting Started Individual Courses tile-category-on-demand-webinar
On-Demand Webinar - Analyzing Data
On-Demand Webinar - Analyzing Data
This training is designed to help you understand how to manage and analyze your collected data. Learn how to use the iQ suite to effectively analyze your data and draw insights.
FREE
60 min
CustomerXM level-1-xm New User Live Training Free BrandXM EmployeeXM CoreXM DesignXM registered-flag On-Demand Webinar Getting Started Individual Courses tile-category-on-demand-webinar
On-Demand Webinar - Community Connect - Meet the Qualtrics Team
On-Demand Webinar - Community Connect - Meet the Qualtrics Team
As part of Community Connect, we'll be featuring Qualtrics team members and introducing their important work to you. You'll gain insights into the inner workings of Qualtrics, how our team members live out the value of being "customer obsessed," and also have the chance to ask questions!
FREE
90 min
CustomerXM level-1-xm Live Training Free BrandXM EmployeeXM CoreXM DesignXM registered-flag On-Demand Webinar Individual Courses English Community Connect tile-category-on-demand-webinar
On-Demand Webinar - Maximizing ROI from your CX Dashboards & Insights
On-Demand Webinar - Maximizing ROI from your CX Dashboards & Insights
CX program success hinges on how well users can use and interpret their results to make decisions and close experience gaps. Learn how to leverage your CX program with Qualtrics in this hour long webinar.
FREE
60 min
CustomerXM On-Demand Videos Free XM Institute green-cx registered-flag On-Demand Webinar Individual Courses English tile-category-on-demand-webinar XM Live
On-Demand Webinar - Regional trends in Net Promoter® Score (NPS®) and How to Progress Your Program
On-Demand Webinar - Regional trends in Net Promoter® Score (NPS®) and How to Progress Your Program
Companies hang a lot on their Net Promoter® Score (NPS®). But did you know the scores people give are influenced by where they live? Join Moira Dorsey, XM Catalyst with XM Institute, as she discusses the results of our global study exploring how consumers from different regions answer the NPS question and how you can build a stronger NPS program.
FREE
60 min
CustomerXM Live Training Free XM Institute green-cx registered-flag On-Demand Webinar Thought Leadership Individual Courses English tile-category-on-demand-webinar
E-­Commerce Experience Optimization
E-­Commerce Experience Optimization
Learn about this pre-built Digital CX program that uses best practices to help you understand customer needs and preferences, leading to insights that can improve customer conversion and retention.
FREE
27 min
experience-customer CustomerXM On-Demand Courses Free green-cx Individual Courses
Designing Engagement Dashboards to Drive Change
Designing Engagement Dashboards to Drive Change
Drive organization-wide adoption of employee engagement dashboards by learning to tailor the presented data for each stakeholder.
FREE
28 min
experience-employee Experienced User On-Demand Videos Free EmployeeXM blue-ex Dashboards Individual Courses
Brand Administration Basics
Brand Administration Basics
This short video will show Brand Admins the tools available to them in Qualtrics and how to access them.
FREE
CustomerXM level-1-xm New User On-Demand Videos Free BrandXM ProductXM EmployeeXM CoreXM DesignXM Brand Administration Individual Courses Quick Start
Learn Qualtrics Live
Learn Qualtrics Live
Join us in a webinar focusing on the most up-to-date Qualtrics best practices. Join a "breakout" room styled event to get access to Qualtrics Experts on a topic most suited to your project!
FREE
75 min
CustomerXM level-1-xm Live Training Free ProductXM EmployeeXM CoreXM DesignXM registered-flag Upcoming Live Webinar Individual Courses English Tile Cateory Live Webinar Tile Category Live Webinar tile-category-live-webinar Learn Qualtrics Live
従業員ジャーニー分析（EX）
従業員ジャーニー分析（EX）
EX調査を2種類以上実施している方が受講対象となります。複数の種類の調査を結合し、従業員ライフサイクルにおける様々なタッチポイントがどのような相互作用があるのかを分析するための従業員ジャーニー分析プロジェクトについて学びます。
FREE
58 min
Japanese Experienced User On-Demand Courses On-Demand Videos Free EmployeeXM blue-ex Dashboards Individual Courses
顧客体験プログラムを成功に導く戦略設計とアクション改善施策を徹底解説！
顧客体験プログラムを成功に導く戦略設計とアクション改善施策を徹底解説！
エクスペリエンス管理(XM)に必要なクアルトリクスCXご紹介セミナー
FREE
59 min
CustomerXM Japanese Experienced User Free green-cx
iQ初級編
iQ初級編
改善アクションにつながる機能、クアルトリクスのiQでデータ分析リテラシーを身につけるセミナー
FREE
71 min
CustomerXM level-1-xm Japanese Experienced User Live Training Free BrandXM ProductXM EmployeeXM CoreXM DesignXM On-Demand Webinar Individual Courses
CoreXM、CX入門編（アンケートの編集、配信）
CoreXM、CX入門編（アンケートの編集、配信）
クアルトリクスで必須となるアンケートプロジェクトの基礎を学ぶトレーニング
FREE
92 min
CustomerXM level-1-xm Japanese New User Free BrandXM CoreXM DesignXM XM Directory Getting Started Individual Courses
1. QSC: Adding and Maintaining Data Streams
1. QSC: Adding and Maintaining Data Streams
This e-learning covers the process of pulling data from various digital sources into Qualtrics Social Connect in order to perform actions on the data, and engage with your audience.
Not currently available
Free English scorm-hide-menu
0. Qualtrics Social Connect: Fundamentals
0. Qualtrics Social Connect: Fundamentals
Fundamentals of Qualtrics Social Connect is a high-level introduction to the Qualtrics Digital Customer Care & Social Listening platform. This module covers the main customer service concepts in this Digital Customer Care area, the different sections within Qualtrics Social Connect as well as how to navigate and access the platform.
FREE
Free English scorm-hide-menu
Week 1 - CoreXM + DesignXM Learning Journey for Brand Admins - Supporting Documentation
Week 1 - CoreXM + DesignXM Learning Journey for Brand Admins - Supporting Documentation
View these optional materials and resources to dive deeper and support your learnings this week
FREE
Free CoreXM DesignXM black-cm Individual Courses
Maturing Your CX Program
Maturing Your CX Program
In this unit, learn about the 5 stages of XM maturity, recommendations for getting started and then expanding your maturity journey, and how to use the competency and maturity assessment to drive alignment and support for your CX journey.
FREE
32 min
CustomerXM level-1-xm New User On-Demand Courses On-Demand Videos Free XM Institute Individual Courses
Six XM Competencies for CX
Six XM Competencies for CX
In this unit, learn about the 6 XM competencies and 20 XM skills and how to apply them to drive the right actions in your CX program.
FREE
137 min
CustomerXM level-1-xm New User On-Demand Courses On-Demand Videos Free XM Institute Individual Courses
Understanding Customer Experience
Understanding Customer Experience
This unit introduces the discipline of customer experience management, explains how humans process their experiences, and explores CX in action as it helps an organization measure and improve.
FREE
36 min
CustomerXM level-1-xm New User On-Demand Courses On-Demand Videos Free XM Institute Individual Courses tile-category-live-webinar
Week 1 - EmployeeXM Learning Journey for Brand Admins - Supporting Documentation
Week 1 - EmployeeXM Learning Journey for Brand Admins - Supporting Documentation
View these optional materials and resources to dive deeper and support your learnings this week
FREE
Free EmployeeXM blue-ex Individual Courses
Week 2 - EmployeeXM Learning Journey - Supporting Documentation
Week 2 - EmployeeXM Learning Journey - Supporting Documentation
View these optional materials and resources to dive deeper and support your learnings this week
FREE
Free EmployeeXM blue-ex Individual Courses
Week 3: Additional Resources
Week 3: Additional Resources
Check out these additional resources to learn more about becoming an effective Brand Administrator
FREE
QSC: Inbox Specialist - Working in the Inbox
QSC: Inbox Specialist - Working in the Inbox
The Social Connect Inbox offers a robust set of features enabling teams to quickly and efficiently handle incoming customer questions. This module is focused on enabling Digital Customer Care teams to use those features in order to interact and close the loop with customers.
Not currently available
Free English scorm-hide-menu
QSC: Inbox Specialist - Working with Cases
QSC: Inbox Specialist - Working with Cases
This course is an introduction to the Cases feature in Qualtrics Social Connect. It covers what Cases are, how to enable this feature, as well as some advised workflow scenarios.
Not currently available
Free English scorm-hide-menu
QSC: Inbox Specialist - Inbox Management and Setup
QSC: Inbox Specialist - Inbox Management and Setup
This E-learning focuses on the setup of the Inbox and how to manage your customer service related activities through Qualtrics Social Connect.
Not currently available
Free English scorm-hide-menu
On-Demand Webinar - Level Up Your CX Program
On-Demand Webinar - Level Up Your CX Program
Ready to take your CX program to new heights? Here’s your chance to see some of the advanced features in CustomerXM and how they can help you boost your CX program.
FREE
60 min
CustomerXM Live Training Free green-cx registered-flag On-Demand Webinar Thought Leadership Individual Courses tile-category-on-demand-webinar
Maturing Your EX Program
Maturing Your EX Program
In this unit, learn about the 5 stages of XM maturity, recommendations for getting started and then expanding your maturity journey, and how to use the competency and maturity assessment to drive alignment and support for your EX journey.
FREE
33 min
level-1-xm New User On-Demand Courses On-Demand Videos Free XM Institute EmployeeXM Individual Courses
Understanding Employee Experience
Understanding Employee Experience
This unit introduces the discipline of employee experience management, explains how humans process their experiences, and explores EX in action as it helps an organization measure and improve.
FREE
31 min
level-1-xm New User On-Demand Courses On-Demand Videos Free XM Institute EmployeeXM Individual Courses
Six XM Competencies for EX
Six XM Competencies for EX
In this unit, learn about the 6 XM competencies and 20 XM skills and how to apply them to drive the right actions in your EX program.
FREE
111 min
level-1-xm New User On-Demand Courses On-Demand Videos Free XM Institute EmployeeXM Individual Courses
On-Demand Webinar - Digital CX Masterclass
On-Demand Webinar - Digital CX Masterclass
Join this session to see how you can extend your CX program into digital to really improve every interaction your customers have with you.
FREE
60 min
CustomerXM Live Training Free green-cx Digital Feedback registered-flag On-Demand Webinar Thought Leadership Individual Courses tile-category-on-demand-webinar
Week 2 - CustomerXM Learning Journey - Supporting Documentation
Week 2 - CustomerXM Learning Journey - Supporting Documentation
View these optional materials and resources to dive deeper and support your learnings this week
FREE
CustomerXM Free green-cx Individual Courses
Week 5 - CustomerXM Learning Journey - Supporting Documentation
Week 5 - CustomerXM Learning Journey - Supporting Documentation
View these optional materials and resources to dive deeper and support your learnings this week
FREE
CustomerXM Free green-cx Individual Courses
Week 2: Additional Resources
Week 2: Additional Resources
Check out these additional resources to learn more about leveraging Qualtrics for advanced research.
FREE
43 min
3. QSC: Creating Flow-Based Conversation Bots
3. QSC: Creating Flow-Based Conversation Bots
An introduction into defining Flows in QSC
Not currently available
Free English scorm-hide-menu
8. QSC: Analyzing Agent & Team Performance
8. QSC: Analyzing Agent & Team Performance
Understand how to use the Team Performance section to keep track of KPIs.
Not currently available
Free English scorm-hide-menu
2. QSC: User Management and Account Settings
2. QSC: User Management and Account Settings
This e-learning provides an overview of all user management related actions in Qualtrics Social Connect, as well as videos and information on admin related account settings such as account security, integrations to other platforms, automations, audit trails and playbooks.
Not currently available
Free English scorm-hide-menu
5. QSC: Inbox - Management and Setup
5. QSC: Inbox - Management and Setup
This E-learning focuses on the setup of the Inbox and how to manage your customer service related activities through Qualtrics Social Connect.
Not currently available
Free English scorm-hide-menu
6. QSC: Working with Cases
6. QSC: Working with Cases
A thorough introduction to the Cases feature in Social Connect.
Not currently available
Free English scorm-hide-menu
9. QSC: Publishing & Scheduling Content
9. QSC: Publishing & Scheduling Content
Compose and schedule posts, maintain a content calendar and collaborate together.
Not currently available
Free English scorm-hide-menu
7. QSC: Insights, Dashboards & Data Filtering
7. QSC: Insights, Dashboards & Data Filtering
How to filter data in Social Connect, create (custom) reports and build charts.
Not currently available
Free English scorm-hide-menu
4. QSC: Working in the Inbox
4. QSC: Working in the Inbox
Structure, available actions, workflows, collaboration features and basic filtering.
Not currently available
Free English scorm-hide-menu
On-Demand Webinar - Level Up Your EX Program
On-Demand Webinar - Level Up Your EX Program
Ready to take your EX program to new heights? Here’s your chance to see some of the most requested product insights.
FREE
60 min
Live Training Free EmployeeXM blue-ex registered-flag On-Demand Webinar Thought Leadership Individual Courses tile-category-on-demand-webinar
The XM Operating Framework
The XM Operating Framework
Dive deeper into the XM Operating Framework to learn about the 6 XM competencies and 20 XM skills, the four characteristics of an XM culture, and the essential capabilities of XM technology.
FREE
53 min
level-1-xm New User On-Demand Courses On-Demand Videos Free XM Institute Individual Courses
Maturing Your XM Program
Maturing Your XM Program
Learn about the five stages of XM maturity, recommendations for maturing an XM program through each stage, and how XM expands across an organization through XM Diffusion Cycles.
FREE
22 min
level-1-xm New User On-Demand Courses On-Demand Videos Free XM Institute Individual Courses
Introduction to Experience Management
Introduction to Experience Management
Gain an introduction to the discipline of experience management (XM), learn about how humans process experiences, and explore the critical capabilities XM enables in organizations.
FREE
41 min
level-1-xm New User On-Demand Courses On-Demand Videos Free XM Institute Individual Courses
Week 1 - CustomerXM Learning Journey for Brand Admins - Supporting Documentation
Week 1 - CustomerXM Learning Journey for Brand Admins - Supporting Documentation
View these optional materials and resources to dive deeper and support your learnings this week
FREE
CustomerXM Free green-cx Individual Courses
Week 5 - CoreXM + DesignXM Learning Journey - Supporting Documentation
Week 5 - CoreXM + DesignXM Learning Journey - Supporting Documentation
View these optional materials and resources to dive deeper and support your learnings this week
FREE
New User Free CoreXM DesignXM black-cm Individual Courses
On-Demand Webinar - Level Up Your Research Program
On-Demand Webinar - Level Up Your Research Program
Ready to take your research program to new heights? Here’s your chance to see some of the top-requested features in Qualtrics and how they can help you improve your research programs.
FREE
60 min
Live Training Free CoreXM DesignXM black-cm registered-flag On-Demand Webinar Thought Leadership Individual Courses tile-category-on-demand-webinar
Week 2 - CoreXM + DesignXM Learning Journey - Supporting Documentation
Week 2 - CoreXM + DesignXM Learning Journey - Supporting Documentation
View these optional materials and resources to dive deeper and support your learnings this week
FREE
Free CoreXM DesignXM black-cm Individual Courses
Designing for Human Beings
Designing for Human Beings
In this course, take what you learn and apply it to designing better human experiences by using tactics to establish deep empathy, create positive memories, and facilitate intuitive decisions.
FREE
63 min
level-1-xm On-Demand Courses On-Demand Videos Free XM Institute Individual Courses
Fundamentals of Human Experiences
Fundamentals of Human Experiences
Learn about the Human Experience Cycle, a model for understanding how people process experiences and how that impacts their future behaviors.
FREE
30 min
level-1-xm On-Demand Courses On-Demand Videos Free XM Institute Individual Courses
Humanizing XM
Humanizing XM
This course takes a closer look at what makes human beings so complex - from the essential characteristics that shape how people think and behave to the heuristics people draw on when relying on intuitive thinking when making decisions.
FREE
38 min
level-1-xm On-Demand Courses On-Demand Videos Free XM Institute Individual Courses
Week 5 - EmployeeXM Learning Journey - Supporting Documentation
Week 5 - EmployeeXM Learning Journey - Supporting Documentation
View these optional materials and resources to dive deeper and support your learnings this week
FREE
Free EmployeeXM blue-ex Individual Courses
Qualtrics Platform Essentials Certification Exam - $100 USD
Qualtrics Platform Essentials Certification Exam - $100 USD
Complete the associated final project to solidify your learning. Then schedule your certification exam with our online proctoring partner to prove your expertise.
$100
140 min
CustomerXM Certifications level-1-xm New User Premium BrandXM EmployeeXM CoreXM DesignXM certification-styles Individual Courses qpe_expiration tile-category-certification
XM Fundamentals Certification Exam - $100 USD
XM Fundamentals Certification Exam - $100 USD
Complete the associated learning journey to solidify your content knowledge. Then schedule your certification exam here with our online proctoring partner to prove your expertise.
$100
8 min
Certifications level-1-xm Premium XM Institute certification-styles Individual Courses xmf_expiration
Fundamentals of XM Discover
Fundamentals of XM Discover
Fundamentals of XM Discover is a high-level introduction to the Discover XM product, from choosing listening posts to analyze, through deciding on a categorization strategy and tuning sentiment, to discovering insights using our out-of-the-box enrichments, and finally distributing the information to the right people at the right time.
FREE
60 min
Free Individual Courses English scorm-hide-menu XM Discover
Understanding Sentiment and XM Enrichments
Understanding Sentiment and XM Enrichments
Understand our sophisticated sentiment engine to discover areas of delight and failed expectations, perceived effort and expressed emotions. Discover actionable insights directly from the voice of your customer quickly and easily – all to save money, make money and reduce risk, ultimately to optimize Your Business.
Not currently available
120 min
Free Individual Courses English scorm-hide-menu XM Discover
Basic Categorization Skills
Basic Categorization Skills
Learn how to discern what the important conversations are by organizing and capturing source feedback into topics and themes. Learn the basic concepts of categorization strategies, evaluating stakeholder questions and building a category model.
Not currently available
300 min
Free Individual Courses English scorm-hide-menu XM Discover
Basic Reporting with Operational Dashboards
Basic Reporting with Operational Dashboards
Basic Dashboard navigation and creation of graphical displays to analyze insights. This course is meant for individuals who will be responsible for creating, maintaining, and distributing analysis to stakeholders on a regular basis.
Not currently available
300 min
Free Individual Courses English scorm-hide-menu XM Discover
Illustrating Insights with Analytical Dashboards
Illustrating Insights with Analytical Dashboards
Learn how to create deep dive, analytic dashboards that align with stakeholder questions to identify actionable insights.
Not currently available
180 min
Free Individual Courses English scorm-hide-menu XM Discover
Sharing Your 360 Project
Sharing Your 360 Project
Save time by storing frequently used content in libraries and working collaboratively on projects with colleagues.
FREE
7 min
New User On-Demand Videos Free EmployeeXM blue-ex Individual Courses
Understanding Your 360 Feedback
Understanding Your 360 Feedback
Learn how to interpret your response data and better prepare for reporting by managing responses, using filters, and exporting raw data.
FREE
10 min
New User On-Demand Videos Free EmployeeXM blue-ex Individual Courses
Configuring Your 360 Project
Configuring Your 360 Project
Create a multi-rater feedback project by discovering how to build projects, question types, and how to use basic logic.
FREE
21 min
New User On-Demand Videos Free EmployeeXM blue-ex Individual Courses
Collecting 360 Feedback
Collecting 360 Feedback
Learn how to manage your participants and communicate with them to launch response collection.
FREE
21 min
New User On-Demand Videos Free EmployeeXM blue-ex Individual Courses
Reporting Your 360 Feedback
Reporting Your 360 Feedback
Display your data by learning how to create individualized, easily digestible subject reports for your employees.
FREE
16 min
New User On-Demand Videos Free EmployeeXM blue-ex Dashboards Individual Courses
Customizing Your 360 Project
Customizing Your 360 Project
Drive higher response rates and avoid survey fatigue by tailoring the survey experience to each individual employee and styling your project with appropriate branding.
FREE
12 min
New User On-Demand Videos Free EmployeeXM blue-ex Individual Courses
Sharing Your CX Project
Sharing Your CX Project
Save time by storing frequently used content in libraries and working collaboratively on projects with colleagues.
FREE
7 min
CustomerXM New User On-Demand Videos Free green-cx Individual Courses
Configuring Your CX Project
Configuring Your CX Project
Learn survey building fundamentals by creating questions and answer choices that engage customers.
FREE
22 min
CustomerXM New User On-Demand Videos Free green-cx Individual Courses
Customizing Your CX Project
Customizing Your CX Project
Drive higher response rates and avoid survey fatigue by tailoring the survey experience to each individual customer and styling your project with appropriate branding.
FREE
13 min
CustomerXM New User On-Demand Videos Free green-cx Embedded Data Individual Courses
Collecting CX Feedback
Collecting CX Feedback
Launch your project successfully by determining the appropriate distribution channel.
FREE
25 min
CustomerXM New User On-Demand Videos Free green-cx XM Directory Individual Courses
Automating CX Follow Ups
Automating CX Follow Ups
Notify your team when a customer interaction requires follow-up by utilizing Workflows & Tasks.
FREE
10 min
CustomerXM New User On-Demand Videos Free green-cx Workflows Individual Courses
Reporting Your CX Feedback
Reporting Your CX Feedback
Design and customize dashboards that showcase your data in an easily digestible format for your internal teams.
FREE
45 min
CustomerXM New User On-Demand Videos Free green-cx Dashboards Individual Courses
Identifying Experience Journeys
Identifying Experience Journeys
Learn how to use Experience Journeys to measure, visualize, and analyze the key experience data points along a customer journey
FREE
60 min
CustomerXM Experienced User On-Demand Courses Free green-cx Dashboards Individual Courses
Understanding Your CX Feedback
Understanding Your CX Feedback
Learn to correctly interpret your data by understanding how feedback is displayed in Data & Analysis.
FREE
14 min
CustomerXM New User On-Demand Videos Free green-cx Individual Courses
Distributing a Survey Project
Distributing a Survey Project
After building and publishing your survey, you are ready to send your survey to collect data. There are several Distribution methods available in Qualtrics, in this module we explore the most commonly used.
FREE
51 min
CustomerXM Certifications level-1-xm Domo - QPE New User On-Demand Courses Free BrandXM EmployeeXM CoreXM DesignXM Individual Courses
Experience Management: A Brief Introduction
Experience Management: A Brief Introduction
Experience Management is changing the way businesses operate. Understanding the full landscape of an organization has never been more important or more accessible than it is now. Kick start your understanding of Experience Management with this introductory module.
FREE
27 min
CustomerXM Certifications level-1-xm Domo - QPE New User On-Demand Courses Free BrandXM EmployeeXM CoreXM DesignXM Individual Courses
Qualtrics Platform Essentials Certification Exam - $100 USD
Qualtrics Platform Essentials Certification Exam - $100 USD
Complete the associated final project to solidify your learning. Then schedule your certification exam with our online proctoring partner to prove your expertise.
$100
140 min
CustomerXM Certifications level-1-xm New User Premium BrandXM EmployeeXM CoreXM DesignXM certification-styles Individual Courses qpe_expiration tile-category-certification
Understanding Survey Data
Understanding Survey Data
The raw data your survey collects is stored in Data & Analysis. Here you will have access to all Recorded Responses as well as Responses in Progress. In this course you will learn how to view and manage these responses.
FREE
37 min
CustomerXM Certifications level-1-xm Domo - QPE New User On-Demand Courses Free BrandXM EmployeeXM CoreXM DesignXM Individual Courses
Reporting Survey Results with Results Dashboards
Reporting Survey Results with Results Dashboards
Once you have completed data collection for the survey, it is time to analyze and share the results to stakeholders. In this course, you will learn how Results Dashboards are structured in Qualtrics, and how you can customize these to communicate findings.
FREE
60 min
CustomerXM Certifications level-1-xm Domo - QPE New User On-Demand Courses Free BrandXM EmployeeXM CoreXM DesignXM Dashboards tile-category-certification Dashboard Viewer/Report Consumer
Building a Survey Project
Building a Survey Project
The survey is the backbone of Experience Management data collection, having a comprehensive understanding of the technology components of the Experience Management will help you produce quality projects leading to quality insights.
FREE
73 min
CustomerXM Certifications level-1-xm Domo - QPE New User On-Demand Courses Free BrandXM EmployeeXM CoreXM DesignXM Individual Courses
Planning and Designing a Survey
Planning and Designing a Survey
The survey is the backbone of data collection for XM, a well designed survey will ensure you have the data you need to make decisions. This course describes the downstream impacts of the survey, and outlines the survey design best practices to ensure quality data.
FREE
38 min
CustomerXM Certifications level-1-xm Domo - QPE New User On-Demand Courses Free BrandXM EmployeeXM CoreXM DesignXM Individual Courses
1. QSC: Adding and Maintaining Data Streams
1. QSC: Adding and Maintaining Data Streams
This e-learning covers the process of pulling data from various digital sources into Qualtrics Social Connect in order to perform actions on the data, and engage with your audience.
Not currently available
Free English scorm-hide-menu
0. Qualtrics Social Connect: Fundamentals
0. Qualtrics Social Connect: Fundamentals
Fundamentals of Qualtrics Social Connect is a high-level introduction to the Qualtrics Digital Customer Care & Social Listening platform. This module covers the main customer service concepts in this Digital Customer Care area, the different sections within Qualtrics Social Connect as well as how to navigate and access the platform.
FREE
Free English scorm-hide-menu
Reporting Survey Results with Results Dashboards
Reporting Survey Results with Results Dashboards
Once you have completed data collection for the survey, it is time to analyze and share the results to stakeholders. In this course, you will learn how Results Dashboards are structured in Qualtrics, and how you can customize these to communicate findings.
FREE
60 min
CustomerXM Certifications level-1-xm Domo - QPE New User On-Demand Courses Free BrandXM EmployeeXM CoreXM DesignXM Dashboards tile-category-certification Dashboard Viewer/Report Consumer
Planning and Designing a Survey
Planning and Designing a Survey
The survey is the backbone of data collection for XM, a well designed survey will ensure you have the data you need to make decisions. This course describes the downstream impacts of the survey, and outlines the survey design best practices to ensure quality data.
FREE
38 min
CustomerXM Certifications level-1-xm Domo - QPE New User On-Demand Courses Free BrandXM EmployeeXM CoreXM DesignXM Individual Courses
Distributing a Survey Project
Distributing a Survey Project
After building and publishing your survey, you are ready to send your survey to collect data. There are several Distribution methods available in Qualtrics, in this module we explore the most commonly used.
FREE
51 min
CustomerXM Certifications level-1-xm Domo - QPE New User On-Demand Courses Free BrandXM EmployeeXM CoreXM DesignXM Individual Courses
Qualtrics Platform Essentials Certification Exam - $100 USD
Qualtrics Platform Essentials Certification Exam - $100 USD
Complete the associated final project to solidify your learning. Then schedule your certification exam with our online proctoring partner to prove your expertise.
$100
140 min
CustomerXM Certifications level-1-xm New User Premium BrandXM EmployeeXM CoreXM DesignXM certification-styles Individual Courses qpe_expiration tile-category-certification
Experience Management: A Brief Introduction
Experience Management: A Brief Introduction
Experience Management is changing the way businesses operate. Understanding the full landscape of an organization has never been more important or more accessible than it is now. Kick start your understanding of Experience Management with this introductory module.
FREE
27 min
CustomerXM Certifications level-1-xm Domo - QPE New User On-Demand Courses Free BrandXM EmployeeXM CoreXM DesignXM Individual Courses
Understanding Survey Data
Understanding Survey Data
The raw data your survey collects is stored in Data & Analysis. Here you will have access to all Recorded Responses as well as Responses in Progress. In this course you will learn how to view and manage these responses.
FREE
37 min
CustomerXM Certifications level-1-xm Domo - QPE New User On-Demand Courses Free BrandXM EmployeeXM CoreXM DesignXM Individual Courses
Building a Survey Project
Building a Survey Project
The survey is the backbone of Experience Management data collection, having a comprehensive understanding of the technology components of the Experience Management will help you produce quality projects leading to quality insights.
FREE
73 min
CustomerXM Certifications level-1-xm Domo - QPE New User On-Demand Courses Free BrandXM EmployeeXM CoreXM DesignXM Individual Courses
Becoming an Effective Brand Administrator
Becoming an Effective Brand Administrator
Learn about the skills and tools that will help you manage your organization’s Qualtrics users.
FREE
33 min
CustomerXM level-1-xm Experienced User On-Demand Videos Free BrandXM ProductXM CoreXM DesignXM Brand Administration Individual Courses
Week 1 - CoreXM + DesignXM Learning Journey for Brand Admins - Supporting Documentation
Week 1 - CoreXM + DesignXM Learning Journey for Brand Admins - Supporting Documentation
View these optional materials and resources to dive deeper and support your learnings this week
FREE
Free CoreXM DesignXM black-cm Individual Courses
Maturing Your CX Program
Maturing Your CX Program
In this unit, learn about the 5 stages of XM maturity, recommendations for getting started and then expanding your maturity journey, and how to use the competency and maturity assessment to drive alignment and support for your CX journey.
FREE
32 min
CustomerXM level-1-xm New User On-Demand Courses On-Demand Videos Free XM Institute Individual Courses
Six XM Competencies for CX
Six XM Competencies for CX
In this unit, learn about the 6 XM competencies and 20 XM skills and how to apply them to drive the right actions in your CX program.
FREE
137 min
CustomerXM level-1-xm New User On-Demand Courses On-Demand Videos Free XM Institute Individual Courses
Understanding Customer Experience
Understanding Customer Experience
This unit introduces the discipline of customer experience management, explains how humans process their experiences, and explores CX in action as it helps an organization measure and improve.
FREE
36 min
CustomerXM level-1-xm New User On-Demand Courses On-Demand Videos Free XM Institute Individual Courses tile-category-live-webinar
Reporting Survey Results with Results Dashboards
Reporting Survey Results with Results Dashboards
Once you have completed data collection for the survey, it is time to analyze and share the results to stakeholders. In this course, you will learn how Results Dashboards are structured in Qualtrics, and how you can customize these to communicate findings.
FREE
60 min
CustomerXM Certifications level-1-xm Domo - QPE New User On-Demand Courses Free BrandXM EmployeeXM CoreXM DesignXM Dashboards tile-category-certification Dashboard Viewer/Report Consumer
Understanding Survey Data
Understanding Survey Data
The raw data your survey collects is stored in Data & Analysis. Here you will have access to all Recorded Responses as well as Responses in Progress. In this course you will learn how to view and manage these responses.
FREE
37 min
CustomerXM Certifications level-1-xm Domo - QPE New User On-Demand Courses Free BrandXM EmployeeXM CoreXM DesignXM Individual Courses
Week 1 - EmployeeXM Learning Journey for Brand Admins - Supporting Documentation
Week 1 - EmployeeXM Learning Journey for Brand Admins - Supporting Documentation
View these optional materials and resources to dive deeper and support your learnings this week
FREE
Free EmployeeXM blue-ex Individual Courses
Becoming an Effective EX Administrator
Becoming an Effective EX Administrator
Learn about the skills and tools that will help you manage your organization’s EX Qualtrics users.
FREE
31 min
Experienced User On-Demand Videos Free EmployeeXM blue-ex Brand Administration Individual Courses
Planning and Designing a Survey
Planning and Designing a Survey
The survey is the backbone of data collection for XM, a well designed survey will ensure you have the data you need to make decisions. This course describes the downstream impacts of the survey, and outlines the survey design best practices to ensure quality data.
FREE
38 min
CustomerXM Certifications level-1-xm Domo - QPE New User On-Demand Courses Free BrandXM EmployeeXM CoreXM DesignXM Individual Courses
Distributing a Survey Project
Distributing a Survey Project
After building and publishing your survey, you are ready to send your survey to collect data. There are several Distribution methods available in Qualtrics, in this module we explore the most commonly used.
FREE
51 min
CustomerXM Certifications level-1-xm Domo - QPE New User On-Demand Courses Free BrandXM EmployeeXM CoreXM DesignXM Individual Courses
Experience Management: A Brief Introduction
Experience Management: A Brief Introduction
Experience Management is changing the way businesses operate. Understanding the full landscape of an organization has never been more important or more accessible than it is now. Kick start your understanding of Experience Management with this introductory module.
FREE
27 min
CustomerXM Certifications level-1-xm Domo - QPE New User On-Demand Courses Free BrandXM EmployeeXM CoreXM DesignXM Individual Courses
Building a Survey Project
Building a Survey Project
The survey is the backbone of Experience Management data collection, having a comprehensive understanding of the technology components of the Experience Management will help you produce quality projects leading to quality insights.
FREE
73 min
CustomerXM Certifications level-1-xm Domo - QPE New User On-Demand Courses Free BrandXM EmployeeXM CoreXM DesignXM Individual Courses
Qualtrics Platform Essentials Certification Exam - $100 USD
Qualtrics Platform Essentials Certification Exam - $100 USD
Complete the associated final project to solidify your learning. Then schedule your certification exam with our online proctoring partner to prove your expertise.
$100
140 min
CustomerXM Certifications level-1-xm New User Premium BrandXM EmployeeXM CoreXM DesignXM certification-styles Individual Courses qpe_expiration tile-category-certification
On-Demand Webinar - Getting Started with EmployeeXM
On-Demand Webinar - Getting Started with EmployeeXM
Learn to build an Employee Engagement, Lifecycle and Pulse project in this on-demand webinar. We cover how to design and launch your survey, and visualize your data with Dashboards.
FREE
60 min
New User Live Training Free EmployeeXM blue-ex registered-flag On-Demand Webinar Getting Started Individual Courses English tile-category-on-demand-webinar
Customizing Your EX Project
Customizing Your EX Project
Drive higher response rates and avoid survey fatigue by tailoring the survey experience to each individual employee and styling your project with appropriate branding.
FREE
10 min
New User On-Demand Videos Free EmployeeXM blue-ex Embedded Data Individual Courses
Reporting Your EX Feedback
Reporting Your EX Feedback
Drive organization-wide adoption of dashboards and reports by learning how to create comprehensive charts, graphs, and tables.
FREE
45 min
New User On-Demand Videos Free EmployeeXM blue-ex Dashboards Individual Courses
Understanding Your EX Feedback
Understanding Your EX Feedback
Learn how to interpret your response data and better prepare it for further analysis by managing responses, using filters, and exporting raw data.
FREE
9 min
New User On-Demand Videos Free EmployeeXM blue-ex Individual Courses
Configuring Your EX Project
Configuring Your EX Project
Create an engaging employee experience project by discovering how to build projects, questions types, and how to use basic logic.
FREE
21 min
New User On-Demand Videos Free EmployeeXM blue-ex Individual Courses
Sharing Your EX Project
Sharing Your EX Project
Save time by storing frequently used content in libraries and working collaboratively on projects with colleagues.
FREE
7 min
New User On-Demand Videos Free EmployeeXM blue-ex Individual Courses
Week 2 - EmployeeXM Learning Journey - Supporting Documentation
Week 2 - EmployeeXM Learning Journey - Supporting Documentation
View these optional materials and resources to dive deeper and support your learnings this week
FREE
Free EmployeeXM blue-ex Individual Courses
Collecting EX Feedback
Collecting EX Feedback
Drive survey response rates by learning how to efficiently manage, distribute to, and communicate with, your participants.
FREE
19 min
New User On-Demand Videos Free EmployeeXM blue-ex Individual Courses
Analyzing Customer Feedback with Text iQ
Analyzing Customer Feedback with Text iQ
Learn about the importance and meaning of text sentiment and create topics that categorize your text responses into easily understandable categories.
FREE
68 min
CustomerXM Certifications Domo - CXE Experienced User On-Demand Courses Free green-cx iQ Individual Courses
Managing a Customer Directory for Distribution
Managing a Customer Directory for Distribution
Learn to effectively communicate with your customers by creating and maintaining a singular platform for contacts.
FREE
89 min
CustomerXM Certifications Domo - CXE Experienced User On-Demand Courses Free green-cx Individual Courses
Introducing Customer Experience Management
Introducing Customer Experience Management
Understand the Customer Experience Management discipline and learn to use the Qualtrics CX maturity model to assess and scale your program.
FREE
38 min
CustomerXM Certifications Domo - CXE Experienced User On-Demand Courses Free green-cx Individual Courses
Closing the Loop with Customers
Closing the Loop with Customers
Leverage ticketing and case management to rapidly prioritize and respond to customer feedback.
FREE
61 min
CustomerXM Certifications Domo - CXE Experienced User On-Demand Courses Free green-cx Workflows Individual Courses
Creating Customer Experience Dashboards
Creating Customer Experience Dashboards
Build effective dashboards that visualize your CX data and inspire stakeholders to take action.
FREE
234 min
CustomerXM Certifications Domo - CXE Experienced User On-Demand Courses Free green-cx Dashboards Individual Courses
CustomerXM Expert Certification Exam - $500 USD
CustomerXM Expert Certification Exam - $500 USD
Complete the associated final project to solidify your learning. Then schedule your certification exam with our online proctoring partner to prove your expertise.
$500
241 min
experience-customer CustomerXM Certifications Experienced User Premium certification-styles green-cx Individual Courses cx_expiration tile-category-certification
Capturing Customer Experience Metrics
Capturing Customer Experience Metrics
Learn strategies for identifying the appropriate customer experience metrics to achieve your program goals and applying survey design best practices.
FREE
90 min
CustomerXM Certifications Domo - CXE Experienced User On-Demand Courses Free green-cx Individual Courses
Becoming an Effective Brand Administrator
Becoming an Effective Brand Administrator
Learn about the skills and tools that will help you manage your organization’s Qualtrics users.
FREE
33 min
CustomerXM level-1-xm Experienced User On-Demand Videos Free BrandXM ProductXM CoreXM DesignXM Brand Administration Individual Courses
Week 3: Additional Resources
Week 3: Additional Resources
Check out these additional resources to learn more about becoming an effective Brand Administrator
FREE
EmployeeXM Expert Certification Exam - $500 USD
EmployeeXM Expert Certification Exam - $500 USD
Complete the associated final project to solidify your learning. Then schedule your certification exam with our online proctoring partner to prove your expertise.
$500
90 min
experience-employee Certifications Experienced User Premium EmployeeXM certification-styles blue-ex Individual Courses ex_expiration tile-category-certification
Qualtrics Platform Essentials Certification Exam - $100 USD
Qualtrics Platform Essentials Certification Exam - $100 USD
Complete the associated final project to solidify your learning. Then schedule your certification exam with our online proctoring partner to prove your expertise.
$100
140 min
CustomerXM Certifications level-1-xm New User Premium BrandXM EmployeeXM CoreXM DesignXM certification-styles Individual Courses qpe_expiration tile-category-certification
Illustrating Insights with Analytical Dashboards
Illustrating Insights with Analytical Dashboards
Learn how to create deep dive, analytic dashboards that align with stakeholder questions to identify actionable insights.
Not currently available
180 min
Free Individual Courses English scorm-hide-menu XM Discover
Understanding Sentiment and XM Enrichments
Understanding Sentiment and XM Enrichments
Understand our sophisticated sentiment engine to discover areas of delight and failed expectations, perceived effort and expressed emotions. Discover actionable insights directly from the voice of your customer quickly and easily – all to save money, make money and reduce risk, ultimately to optimize Your Business.
Not currently available
120 min
Free Individual Courses English scorm-hide-menu XM Discover
Fundamentals of XM Discover
Fundamentals of XM Discover
Fundamentals of XM Discover is a high-level introduction to the Discover XM product, from choosing listening posts to analyze, through deciding on a categorization strategy and tuning sentiment, to discovering insights using our out-of-the-box enrichments, and finally distributing the information to the right people at the right time.
FREE
60 min
Free Individual Courses English scorm-hide-menu XM Discover
Basic Reporting with Operational Dashboards
Basic Reporting with Operational Dashboards
Basic Dashboard navigation and creation of graphical displays to analyze insights. This course is meant for individuals who will be responsible for creating, maintaining, and distributing analysis to stakeholders on a regular basis.
Not currently available
300 min
Free Individual Courses English scorm-hide-menu XM Discover
Distributing a Survey Project
Distributing a Survey Project
After building and publishing your survey, you are ready to send your survey to collect data. There are several Distribution methods available in Qualtrics, in this module we explore the most commonly used.
FREE
51 min
CustomerXM Certifications level-1-xm Domo - QPE New User On-Demand Courses Free BrandXM EmployeeXM CoreXM DesignXM Individual Courses
Experience Management: A Brief Introduction
Experience Management: A Brief Introduction
Experience Management is changing the way businesses operate. Understanding the full landscape of an organization has never been more important or more accessible than it is now. Kick start your understanding of Experience Management with this introductory module.
FREE
27 min
CustomerXM Certifications level-1-xm Domo - QPE New User On-Demand Courses Free BrandXM EmployeeXM CoreXM DesignXM Individual Courses
Building a Survey Project
Building a Survey Project
The survey is the backbone of Experience Management data collection, having a comprehensive understanding of the technology components of the Experience Management will help you produce quality projects leading to quality insights.
FREE
73 min
CustomerXM Certifications level-1-xm Domo - QPE New User On-Demand Courses Free BrandXM EmployeeXM CoreXM DesignXM Individual Courses
Qualtrics Platform Essentials Certification Exam - $100 USD
Qualtrics Platform Essentials Certification Exam - $100 USD
Complete the associated final project to solidify your learning. Then schedule your certification exam with our online proctoring partner to prove your expertise.
$100
140 min
CustomerXM Certifications level-1-xm New User Premium BrandXM EmployeeXM CoreXM DesignXM certification-styles Individual Courses qpe_expiration tile-category-certification
Understanding Survey Data
Understanding Survey Data
The raw data your survey collects is stored in Data & Analysis. Here you will have access to all Recorded Responses as well as Responses in Progress. In this course you will learn how to view and manage these responses.
FREE
37 min
CustomerXM Certifications level-1-xm Domo - QPE New User On-Demand Courses Free BrandXM EmployeeXM CoreXM DesignXM Individual Courses
Reporting Survey Results with Results Dashboards
Reporting Survey Results with Results Dashboards
Once you have completed data collection for the survey, it is time to analyze and share the results to stakeholders. In this course, you will learn how Results Dashboards are structured in Qualtrics, and how you can customize these to communicate findings.
FREE
60 min
CustomerXM Certifications level-1-xm Domo - QPE New User On-Demand Courses Free BrandXM EmployeeXM CoreXM DesignXM Dashboards tile-category-certification Dashboard Viewer/Report Consumer
Planning and Designing a Survey
Planning and Designing a Survey
The survey is the backbone of data collection for XM, a well designed survey will ensure you have the data you need to make decisions. This course describes the downstream impacts of the survey, and outlines the survey design best practices to ensure quality data.
FREE
38 min
CustomerXM Certifications level-1-xm Domo - QPE New User On-Demand Courses Free BrandXM EmployeeXM CoreXM DesignXM Individual Courses
Managing EX Participants
Managing EX Participants
Efficiently manage and maintain employees within your EX program to provide a personalized experience based on employee information and reporting relationships.
FREE
91 min
Certifications Domo - EXE Experienced User On-Demand Courses Free EmployeeXM blue-ex Individual Courses
Exploring and Analyzing EX Data
Exploring and Analyzing EX Data
Organize and analyze your collected data to uncover new employee insights.
FREE
44 min
Certifications Domo - EXE Experienced User On-Demand Courses Free EmployeeXM blue-ex iQ Individual Courses
Introducing Employee Experience Programs
Introducing Employee Experience Programs
Independently create an Employee Experience program with a clear and strategic roadmap, underpinned by survey design best practices to measure the relevant outcome metrics.
FREE
128 min
Certifications Domo - EXE Experienced User On-Demand Courses Free EmployeeXM blue-ex Workflows Individual Courses
Distributing EX Projects
Distributing EX Projects
Effectively communicate with your employees to emphasize the value of their feedback and enhance employee listening.
FREE
26 min
Certifications Domo - EXE Experienced User On-Demand Courses Free EmployeeXM blue-ex Individual Courses
Reporting EX Dashboard Data
Reporting EX Dashboard Data
Strategically present your employee feedback to highlight areas of improvement and drive meaningful action.
FREE
126 min
Certifications Domo - EXE Experienced User On-Demand Courses Free EmployeeXM blue-ex Dashboards Individual Courses Dashboard Viewer/Report Consumer
EmployeeXM Expert Certification Exam - $500 USD
EmployeeXM Expert Certification Exam - $500 USD
Complete the associated final project to solidify your learning. Then schedule your certification exam with our online proctoring partner to prove your expertise.
$500
90 min
experience-employee Certifications Experienced User Premium EmployeeXM certification-styles blue-ex Individual Courses ex_expiration tile-category-certification
QSC: Inbox Specialist - Working in the Inbox
QSC: Inbox Specialist - Working in the Inbox
The Social Connect Inbox offers a robust set of features enabling teams to quickly and efficiently handle incoming customer questions. This module is focused on enabling Digital Customer Care teams to use those features in order to interact and close the loop with customers.
Not currently available
Free English scorm-hide-menu
QSC: Inbox Specialist - Working with Cases
QSC: Inbox Specialist - Working with Cases
This course is an introduction to the Cases feature in Qualtrics Social Connect. It covers what Cases are, how to enable this feature, as well as some advised workflow scenarios.
Not currently available
Free English scorm-hide-menu
QSC: Inbox Specialist - Inbox Management and Setup
QSC: Inbox Specialist - Inbox Management and Setup
This E-learning focuses on the setup of the Inbox and how to manage your customer service related activities through Qualtrics Social Connect.
Not currently available
Free English scorm-hide-menu
Fundamentals of XM Discover
Fundamentals of XM Discover
Fundamentals of XM Discover is a high-level introduction to the Discover XM product.
FREE
60 min
Free Individual Courses English scorm-hide-menu XM Discover experience-discover
On-Demand Webinar - Level Up Your CX Program
On-Demand Webinar - Level Up Your CX Program
Ready to take your CX program to new heights? Here’s your chance to see some of the advanced features in CustomerXM and how they can help you boost your CX program.
FREE
60 min
CustomerXM Live Training Free green-cx registered-flag On-Demand Webinar Thought Leadership Individual Courses tile-category-on-demand-webinar
Building and Sharing a Dashboard
Building and Sharing a Dashboard
Learn how to use Qualtrics to build a beautiful dashboard that effectively communicates insights from your CX programs to your entire organization.
FREE
82 min
CustomerXM Experienced User On-Demand Videos Free green-cx Dashboards Individual Courses
Implementing Best Practices in Dashboard Design
Implementing Best Practices in Dashboard Design
Provide the optimal dashboard experience for your viewers by learning how to cater to your audience, utilize design principles, and other associated best practices.
FREE
155 min
xz-new CustomerXM Experienced User On-Demand Courses Free green-cx Dashboards
Designing a Transactional Study
Designing a Transactional Study
Develop a transactional study that listens to your customers at a specific touchpoint, and allows you to hone in on a particular event or stage in their experience with your organization.
FREE
37 min
CustomerXM Experienced User On-Demand Videos Free green-cx Individual Courses
Using Text iQ to Analyze Feedback
Using Text iQ to Analyze Feedback
Use Text iQ to form topics to understand what matters most to customers and take meaningful action.
FREE
38 min
CustomerXM Experienced User On-Demand Videos Free CoreXM DesignXM black-cm iQ Individual Courses
Mastering the XM Directory
Mastering the XM Directory
Learn how to use the XM Directory to your advantage by organizing all of your respondent communications under one efficient system.
FREE
62 min
experience-customer CustomerXM Experienced User On-Demand Courses On-Demand Videos Free experience-default green-cx XM Directory Individual Courses
Utilizing Frontline Feedback in Customer Experience
Utilizing Frontline Feedback in Customer Experience
Learn how to create a Frontline Feedback Project and report on this feedback in your Dashboard.
FREE
30 min
CustomerXM Experienced User On-Demand Courses Free green-cx Individual Courses
Relationship Health Program
Relationship Health Program
Learn how to build the automated CX Relationship Health Program that enables organizations to continuously measure and manage the health of customer relationships.
FREE
67 min
CustomerXM Experienced User On-Demand Courses Free green-cx Workflows Dashboards Individual Courses latest-courses
Designing a Relational Study
Designing a Relational Study
Develop a relational study that aids your organization in better understanding the ongoing relationships that customers have with you and what drives them.
FREE
38 min
CustomerXM Experienced User On-Demand Videos Free green-cx Individual Courses
On-Demand Webinar - Maximizing ROI from your CX Dashboards & Insights
On-Demand Webinar - Maximizing ROI from your CX Dashboards & Insights
CX program success hinges on how well users can use and interpret their results to make decisions and close experience gaps. Learn how to leverage your CX program with Qualtrics in this hour long webinar.
FREE
60 min
CustomerXM On-Demand Videos Free XM Institute green-cx registered-flag On-Demand Webinar Individual Courses English tile-category-on-demand-webinar XM Live
Using Stats iQ to Identify Key Drivers
Using Stats iQ to Identify Key Drivers
Take what you know about Stats iQ and apply it to go deeper with regression to discover what drives your key outcomes.
FREE
33 min
CustomerXM Experienced User On-Demand Videos Free CoreXM DesignXM black-cm iQ Individual Courses
Reporting Survey Results with Results Dashboards
Reporting Survey Results with Results Dashboards
Once you have completed data collection for the survey, it is time to analyze and share the results to stakeholders. In this course, you will learn how Results Dashboards are structured in Qualtrics, and how you can customize these to communicate findings.
FREE
60 min
CustomerXM Certifications level-1-xm Domo - QPE New User On-Demand Courses Free BrandXM EmployeeXM CoreXM DesignXM Dashboards tile-category-certification Dashboard Viewer/Report Consumer
Planning and Designing a Survey
Planning and Designing a Survey
The survey is the backbone of data collection for XM, a well designed survey will ensure you have the data you need to make decisions. This course describes the downstream impacts of the survey, and outlines the survey design best practices to ensure quality data.
FREE
38 min
CustomerXM Certifications level-1-xm Domo - QPE New User On-Demand Courses Free BrandXM EmployeeXM CoreXM DesignXM Individual Courses
Distributing a Survey Project
Distributing a Survey Project
After building and publishing your survey, you are ready to send your survey to collect data. There are several Distribution methods available in Qualtrics, in this module we explore the most commonly used.
FREE
51 min
CustomerXM Certifications level-1-xm Domo - QPE New User On-Demand Courses Free BrandXM EmployeeXM CoreXM DesignXM Individual Courses
Experience Management: A Brief Introduction
Experience Management: A Brief Introduction
Experience Management is changing the way businesses operate. Understanding the full landscape of an organization has never been more important or more accessible than it is now. Kick start your understanding of Experience Management with this introductory module.
FREE
27 min
CustomerXM Certifications level-1-xm Domo - QPE New User On-Demand Courses Free BrandXM EmployeeXM CoreXM DesignXM Individual Courses
Building a Survey Project
Building a Survey Project
The survey is the backbone of Experience Management data collection, having a comprehensive understanding of the technology components of the Experience Management will help you produce quality projects leading to quality insights.
FREE
73 min
CustomerXM Certifications level-1-xm Domo - QPE New User On-Demand Courses Free BrandXM EmployeeXM CoreXM DesignXM Individual Courses
Understanding Survey Data
Understanding Survey Data
The raw data your survey collects is stored in Data & Analysis. Here you will have access to all Recorded Responses as well as Responses in Progress. In this course you will learn how to view and manage these responses.
FREE
37 min
CustomerXM Certifications level-1-xm Domo - QPE New User On-Demand Courses Free BrandXM EmployeeXM CoreXM DesignXM Individual Courses
Qualtrics Platform Essentials Certification Exam - $100 USD
Qualtrics Platform Essentials Certification Exam - $100 USD
Complete the associated final project to solidify your learning. Then schedule your certification exam with our online proctoring partner to prove your expertise.
$100
140 min
CustomerXM Certifications level-1-xm New User Premium BrandXM EmployeeXM CoreXM DesignXM certification-styles Individual Courses qpe_expiration tile-category-certification
Collecting 360 Feedback
Collecting 360 Feedback
Learn how to manage your participants and communicate with them to launch response collection.
FREE
21 min
New User On-Demand Videos Free EmployeeXM blue-ex Individual Courses
Reporting Your 360 Feedback
Reporting Your 360 Feedback
Display your data by learning how to create individualized, easily digestible subject reports for your employees.
FREE
16 min
New User On-Demand Videos Free EmployeeXM blue-ex Dashboards Individual Courses
Customizing Your 360 Project
Customizing Your 360 Project
Drive higher response rates and avoid survey fatigue by tailoring the survey experience to each individual employee and styling your project with appropriate branding.
FREE
12 min
New User On-Demand Videos Free EmployeeXM blue-ex Individual Courses
Sharing Your 360 Project
Sharing Your 360 Project
Save time by storing frequently used content in libraries and working collaboratively on projects with colleagues.
FREE
7 min
New User On-Demand Videos Free EmployeeXM blue-ex Individual Courses
Understanding Your 360 Feedback
Understanding Your 360 Feedback
Learn how to interpret your response data and better prepare for reporting by managing responses, using filters, and exporting raw data.
FREE
10 min
New User On-Demand Videos Free EmployeeXM blue-ex Individual Courses
Configuring Your 360 Project
Configuring Your 360 Project
Create a multi-rater feedback project by discovering how to build projects, question types, and how to use basic logic.
FREE
21 min
New User On-Demand Videos Free EmployeeXM blue-ex Individual Courses
CoreXM Expert Certification Exam - $500 USD
CoreXM Expert Certification Exam - $500 USD
Complete the associated final project to solidify your learning. Then schedule your certification exam with our online proctoring partner to prove your expertise.
$500
87 min
experience-research Certifications Experienced User Premium CoreXM DesignXM certification-styles black-cm Individual Courses cm_expiration tile-category-certification
Qualtrics Platform Essentials Certification Exam - $100 USD
Qualtrics Platform Essentials Certification Exam - $100 USD
Complete the associated final project to solidify your learning. Then schedule your certification exam with our online proctoring partner to prove your expertise.
$100
140 min
CustomerXM Certifications level-1-xm New User Premium BrandXM EmployeeXM CoreXM DesignXM certification-styles Individual Courses qpe_expiration tile-category-certification
Maturing Your EX Program
Maturing Your EX Program
In this unit, learn about the 5 stages of XM maturity, recommendations for getting started and then expanding your maturity journey, and how to use the competency and maturity assessment to drive alignment and support for your EX journey.
FREE
33 min
level-1-xm New User On-Demand Courses On-Demand Videos Free XM Institute EmployeeXM Individual Courses
Understanding Employee Experience
Understanding Employee Experience
This unit introduces the discipline of employee experience management, explains how humans process their experiences, and explores EX in action as it helps an organization measure and improve.
FREE
31 min
level-1-xm New User On-Demand Courses On-Demand Videos Free XM Institute EmployeeXM Individual Courses
Six XM Competencies for EX
Six XM Competencies for EX
In this unit, learn about the 6 XM competencies and 20 XM skills and how to apply them to drive the right actions in your EX program.
FREE
111 min
level-1-xm New User On-Demand Courses On-Demand Videos Free XM Institute EmployeeXM Individual Courses
Understanding Your CX Feedback
Understanding Your CX Feedback
Learn to correctly interpret your data by understanding how feedback is displayed in Data & Analysis.
FREE
14 min
CustomerXM New User On-Demand Videos Free green-cx Individual Courses
Reporting Your CX Feedback
Reporting Your CX Feedback
Design and customize dashboards that showcase your data in an easily digestible format for your internal teams.
FREE
45 min
CustomerXM New User On-Demand Videos Free green-cx Dashboards Individual Courses
On-Demand Webinar - Digital CX Masterclass
On-Demand Webinar - Digital CX Masterclass
Join this session to see how you can extend your CX program into digital to really improve every interaction your customers have with you.
FREE
60 min
CustomerXM Live Training Free green-cx Digital Feedback registered-flag On-Demand Webinar Thought Leadership Individual Courses tile-category-on-demand-webinar
Sharing Your CX Project
Sharing Your CX Project
Save time by storing frequently used content in libraries and working collaboratively on projects with colleagues.
FREE
7 min
CustomerXM New User On-Demand Videos Free green-cx Individual Courses
Collecting CX Feedback
Collecting CX Feedback
Launch your project successfully by determining the appropriate distribution channel.
FREE
25 min
CustomerXM New User On-Demand Videos Free green-cx XM Directory Individual Courses
On-Demand Webinar - Launching a Website Feedback Program
On-Demand Webinar - Launching a Website Feedback Program
This training is designed to introduce you to setting up programs that allow you to collect feedback through surveys deployed directly from your digital platforms, both website and app.
FREE
60 min
CustomerXM Live Training Free green-cx Digital Feedback registered-flag On-Demand Webinar Individual Courses tile-category-on-demand-webinar
Implementing a Digital Feedback Program
Implementing a Digital Feedback Program
Gauge your customers’ feelings about your digital platforms by asking for feedback as they browse your website or app.
FREE
111 min
experience-customer CustomerXM Experienced User On-Demand Videos Free CoreXM DesignXM green-cx Digital Feedback Individual Courses
Configuring Your CX Project
Configuring Your CX Project
Learn survey building fundamentals by creating questions and answer choices that engage customers.
FREE
22 min
CustomerXM New User On-Demand Videos Free green-cx Individual Courses
Week 2 - CustomerXM Learning Journey - Supporting Documentation
Week 2 - CustomerXM Learning Journey - Supporting Documentation
View these optional materials and resources to dive deeper and support your learnings this week
FREE
CustomerXM Free green-cx Individual Courses
Automating CX Follow Ups
Automating CX Follow Ups
Notify your team when a customer interaction requires follow-up by utilizing Workflows & Tasks.
FREE
10 min
CustomerXM New User On-Demand Videos Free green-cx Workflows Individual Courses
Customizing Your CX Project
Customizing Your CX Project
Drive higher response rates and avoid survey fatigue by tailoring the survey experience to each individual customer and styling your project with appropriate branding.
FREE
13 min
CustomerXM New User On-Demand Videos Free green-cx Embedded Data Individual Courses
Reporting Survey Results with Results Dashboards
Reporting Survey Results with Results Dashboards
Once you have completed data collection for the survey, it is time to analyze and share the results to stakeholders. In this course, you will learn how Results Dashboards are structured in Qualtrics, and how you can customize these to communicate findings.
FREE
60 min
CustomerXM Certifications level-1-xm Domo - QPE New User On-Demand Courses Free BrandXM EmployeeXM CoreXM DesignXM Dashboards tile-category-certification Dashboard Viewer/Report Consumer
Planning and Designing a Survey
Planning and Designing a Survey
The survey is the backbone of data collection for XM, a well designed survey will ensure you have the data you need to make decisions. This course describes the downstream impacts of the survey, and outlines the survey design best practices to ensure quality data.
FREE
38 min
CustomerXM Certifications level-1-xm Domo - QPE New User On-Demand Courses Free BrandXM EmployeeXM CoreXM DesignXM Individual Courses
Distributing a Survey Project
Distributing a Survey Project
After building and publishing your survey, you are ready to send your survey to collect data. There are several Distribution methods available in Qualtrics, in this module we explore the most commonly used.
FREE
51 min
CustomerXM Certifications level-1-xm Domo - QPE New User On-Demand Courses Free BrandXM EmployeeXM CoreXM DesignXM Individual Courses
Experience Management: A Brief Introduction
Experience Management: A Brief Introduction
Experience Management is changing the way businesses operate. Understanding the full landscape of an organization has never been more important or more accessible than it is now. Kick start your understanding of Experience Management with this introductory module.
FREE
27 min
CustomerXM Certifications level-1-xm Domo - QPE New User On-Demand Courses Free BrandXM EmployeeXM CoreXM DesignXM Individual Courses
Qualtrics Platform Essentials Certification Exam - $100 USD
Qualtrics Platform Essentials Certification Exam - $100 USD
Complete the associated final project to solidify your learning. Then schedule your certification exam with our online proctoring partner to prove your expertise.
$100
140 min
CustomerXM Certifications level-1-xm New User Premium BrandXM EmployeeXM CoreXM DesignXM certification-styles Individual Courses qpe_expiration tile-category-certification
Building a Survey Project
Building a Survey Project
The survey is the backbone of Experience Management data collection, having a comprehensive understanding of the technology components of the Experience Management will help you produce quality projects leading to quality insights.
FREE
73 min
CustomerXM Certifications level-1-xm Domo - QPE New User On-Demand Courses Free BrandXM EmployeeXM CoreXM DesignXM Individual Courses
Understanding Survey Data
Understanding Survey Data
The raw data your survey collects is stored in Data & Analysis. Here you will have access to all Recorded Responses as well as Responses in Progress. In this course you will learn how to view and manage these responses.
FREE
37 min
CustomerXM Certifications level-1-xm Domo - QPE New User On-Demand Courses Free BrandXM EmployeeXM CoreXM DesignXM Individual Courses
Week 5 - CustomerXM Learning Journey - Supporting Documentation
Week 5 - CustomerXM Learning Journey - Supporting Documentation
View these optional materials and resources to dive deeper and support your learnings this week
FREE
CustomerXM Free green-cx Individual Courses
Mastering the XM Directory
Mastering the XM Directory
Learn how to use the XM Directory to your advantage by organizing all of your respondent communications under one efficient system.
FREE
62 min
experience-customer CustomerXM Experienced User On-Demand Courses On-Demand Videos Free experience-default green-cx XM Directory Individual Courses
E-­Commerce Experience Optimization
E-­Commerce Experience Optimization
Learn about this pre-built Digital CX program that uses best practices to help you understand customer needs and preferences, leading to insights that can improve customer conversion and retention.
FREE
27 min
experience-customer CustomerXM On-Demand Courses Free green-cx Individual Courses
On-Demand Webinar - Level Up Your CX Program
On-Demand Webinar - Level Up Your CX Program
Ready to take your CX program to new heights? Here’s your chance to see some of the advanced features in CustomerXM and how they can help you boost your CX program.
FREE
60 min
CustomerXM Live Training Free green-cx registered-flag On-Demand Webinar Thought Leadership Individual Courses tile-category-on-demand-webinar
Sharing Your Research Project
Sharing Your Research Project
Save time by storing frequently used content in libraries and working collaboratively on projects with colleagues. Applies to Qualtrics CoreXM and DesignXM products.
FREE
7 min
New User On-Demand Videos Free BrandXM CoreXM DesignXM black-cm Individual Courses
Understanding Your Research Feedback
Understanding Your Research Feedback
Explore the different ways to view and organize your data through managing results, recoding values, and exporting & importing response data. Applies to Qualtrics CoreXM and DesignXM products.
FREE
24 min
New User On-Demand Videos Free BrandXM CoreXM DesignXM black-cm Individual Courses
Customizing Your Research Project
Customizing Your Research Project
Explore the advanced tools and features that allow you to tailor the survey experience of your respondents and improve your response collection. Applies to Qualtrics CoreXM and DesignXM products.
FREE
18 min
New User On-Demand Videos Free BrandXM CoreXM DesignXM black-cm Embedded Data Individual Courses
Configuring Your Research Project
Configuring Your Research Project
Learn survey building fundamentals by creating questions and answer choices that engage respondents. Applies to Qualtrics CoreXM and DesignXM products.
FREE
25 min
New User On-Demand Videos Free BrandXM CoreXM DesignXM black-cm Individual Courses
Collecting Research Feedback
Collecting Research Feedback
Learn how to manage contacts and distribute your survey through different channels to engage your target audiences and drive response rates. Applies to Qualtrics CoreXM and DesignXM products.
FREE
14 min
New User On-Demand Videos Free BrandXM CoreXM DesignXM black-cm Individual Courses
Reporting Your Research Feedback
Reporting Your Research Feedback
Customize data visualizations with graphs and tables that display aggregate data in a comprehensive, shareable report. Applies to the Qualtrics CoreXM product.
FREE
12 min
New User On-Demand Videos Free BrandXM CoreXM DesignXM black-cm Individual Courses
Building An Advanced Survey
Building An Advanced Survey
Learn about the question types, methodologies, and survey design tools necessary to create specialized research projects.
FREE
86 min
Certifications Domo - CME Experienced User On-Demand Courses Free CoreXM DesignXM black-cm Individual Courses
Distributing to Your Target Audiences
Distributing to Your Target Audiences
Learn how to manage a directory of panelists and collect effective feedback from it through various communication methods.
FREE
80 min
Certifications Domo - CME Experienced User On-Demand Courses Free CoreXM DesignXM black-cm XM Directory Individual Courses
Reporting on Your Insights
Reporting on Your Insights
Build comprehensive reports that present information that drives discussion and action on your research.
FREE
114 min
Certifications Domo - CME Experienced User On-Demand Courses Free CoreXM DesignXM black-cm Individual Courses
CoreXM Expert Certification Exam - $500 USD
CoreXM Expert Certification Exam - $500 USD
Complete the associated final project to solidify your learning. Then schedule your certification exam with our online proctoring partner to prove your expertise.
$500
87 min
experience-research Certifications Experienced User Premium CoreXM DesignXM certification-styles black-cm Individual Courses cm_expiration tile-category-certification
Customizing Survey Experiences
Customizing Survey Experiences
Learn how to utilize the tools necessary to build a complex survey that meets the needs of your research and improves response quality.
FREE
100 min
Certifications Domo - CME Experienced User On-Demand Courses Free CoreXM DesignXM black-cm Embedded Data Individual Courses
Exploring and Analyzing Your Data
Exploring and Analyzing Your Data
Learn how to prepare your data and then analyze it with powerful tools to uncover meaningful insights.
FREE
142 min
Certifications Domo - CME Experienced User On-Demand Courses Free CoreXM DesignXM black-cm iQ Individual Courses
CustomerXM Expert Certification Exam - $500 USD
CustomerXM Expert Certification Exam - $500 USD
Complete the associated final project to solidify your learning. Then schedule your certification exam with our online proctoring partner to prove your expertise.
$500
241 min
experience-customer CustomerXM Certifications Experienced User Premium certification-styles green-cx Individual Courses cx_expiration tile-category-certification
Qualtrics Platform Essentials Certification Exam - $100 USD
Qualtrics Platform Essentials Certification Exam - $100 USD
Complete the associated final project to solidify your learning. Then schedule your certification exam with our online proctoring partner to prove your expertise.
$100
140 min
CustomerXM Certifications level-1-xm New User Premium BrandXM EmployeeXM CoreXM DesignXM certification-styles Individual Courses qpe_expiration tile-category-certification
Understanding Your EX Feedback
Understanding Your EX Feedback
Learn how to interpret your response data and better prepare it for further analysis by managing responses, using filters, and exporting raw data.
FREE
9 min
New User On-Demand Videos Free EmployeeXM blue-ex Individual Courses
Reporting Your EX Feedback
Reporting Your EX Feedback
Drive organization-wide adoption of dashboards and reports by learning how to create comprehensive charts, graphs, and tables.
FREE
45 min
New User On-Demand Videos Free EmployeeXM blue-ex Dashboards Individual Courses
Configuring Your EX Project
Configuring Your EX Project
Create an engaging employee experience project by discovering how to build projects, questions types, and how to use basic logic.
FREE
21 min
New User On-Demand Videos Free EmployeeXM blue-ex Individual Courses
Sharing Your EX Project
Sharing Your EX Project
Save time by storing frequently used content in libraries and working collaboratively on projects with colleagues.
FREE
7 min
New User On-Demand Videos Free EmployeeXM blue-ex Individual Courses
Collecting EX Feedback
Collecting EX Feedback
Drive survey response rates by learning how to efficiently manage, distribute to, and communicate with, your participants.
FREE
19 min
New User On-Demand Videos Free EmployeeXM blue-ex Individual Courses
Customizing Your EX Project
Customizing Your EX Project
Drive higher response rates and avoid survey fatigue by tailoring the survey experience to each individual employee and styling your project with appropriate branding.
FREE
10 min
New User On-Demand Videos Free EmployeeXM blue-ex Embedded Data Individual Courses
Week 2: Additional Resources
Week 2: Additional Resources
Check out these additional resources to learn more about leveraging Qualtrics for advanced research.
FREE
43 min
Understanding Customer Data
Understanding Customer Data
Planning your analysis and learn how to track trends and collect insights by viewing your organizations’ dashboards.
FREE
22 min
CustomerXM Experienced User On-Demand Videos Free DesignXM green-cx Individual Courses
Using Stats iQ to Identify Key Drivers
Using Stats iQ to Identify Key Drivers
Take what you know about Stats iQ and apply it to go deeper with regression to discover what drives your key outcomes.
FREE
33 min
CustomerXM Experienced User On-Demand Videos Free CoreXM DesignXM black-cm iQ Individual Courses
Building An Advanced Survey
Building An Advanced Survey
Learn about the question types, methodologies, and survey design tools necessary to create specialized research projects.
FREE
86 min
Certifications Domo - CME Experienced User On-Demand Courses Free CoreXM DesignXM black-cm Individual Courses
Using Text iQ to Analyze Feedback
Using Text iQ to Analyze Feedback
Use Text iQ to form topics to understand what matters most to customers and take meaningful action.
FREE
38 min
CustomerXM Experienced User On-Demand Videos Free CoreXM DesignXM black-cm iQ Individual Courses
Using Stats iQ to Analyze Data
Using Stats iQ to Analyze Data
Use Stats iQ to explore your customer data, discover relationships between drivers, and create new variables.
FREE
41 min
CustomerXM Experienced User On-Demand Videos Free CoreXM DesignXM experience-default black-cm iQ Individual Courses
Examining Data with Crosstabs
Examining Data with Crosstabs
Learn to use Qualtrics' cross-tabulation tool to identify key relationships in your data
FREE
20 min
CustomerXM Experienced User On-Demand Videos Free DesignXM black-cm Individual Courses
Communicating Findings Effectively
Communicating Findings Effectively
Compile your findings from your analysis and create effective action plans, reports, and dashboards.
FREE
26 min
CustomerXM Experienced User On-Demand Videos Free CoreXM DesignXM black-cm Individual Courses
CustomerXM Expert Certification Exam - $500 USD
CustomerXM Expert Certification Exam - $500 USD
Complete the associated final project to solidify your learning. Then schedule your certification exam with our online proctoring partner to prove your expertise.
$500
241 min
experience-customer CustomerXM Certifications Experienced User Premium certification-styles green-cx Individual Courses cx_expiration tile-category-certification
Creating Customer Experience Dashboards
Creating Customer Experience Dashboards
Build effective dashboards that visualize your CX data and inspire stakeholders to take action.
FREE
234 min
CustomerXM Certifications Domo - CXE Experienced User On-Demand Courses Free green-cx Dashboards Individual Courses
Analyzing Customer Feedback with Text iQ
Analyzing Customer Feedback with Text iQ
Learn about the importance and meaning of text sentiment and create topics that categorize your text responses into easily understandable categories.
FREE
68 min
CustomerXM Certifications Domo - CXE Experienced User On-Demand Courses Free green-cx iQ Individual Courses
Managing a Customer Directory for Distribution
Managing a Customer Directory for Distribution
Learn to effectively communicate with your customers by creating and maintaining a singular platform for contacts.
FREE
89 min
CustomerXM Certifications Domo - CXE Experienced User On-Demand Courses Free green-cx Individual Courses
Introducing Customer Experience Management
Introducing Customer Experience Management
Understand the Customer Experience Management discipline and learn to use the Qualtrics CX maturity model to assess and scale your program.
FREE
38 min
CustomerXM Certifications Domo - CXE Experienced User On-Demand Courses Free green-cx Individual Courses
Closing the Loop with Customers
Closing the Loop with Customers
Leverage ticketing and case management to rapidly prioritize and respond to customer feedback.
FREE
61 min
CustomerXM Certifications Domo - CXE Experienced User On-Demand Courses Free green-cx Workflows Individual Courses
Capturing Customer Experience Metrics
Capturing Customer Experience Metrics
Learn strategies for identifying the appropriate customer experience metrics to achieve your program goals and applying survey design best practices.
FREE
90 min
CustomerXM Certifications Domo - CXE Experienced User On-Demand Courses Free green-cx Individual Courses
0. Qualtrics Social Connect: Fundamentals
0. Qualtrics Social Connect: Fundamentals
Fundamentals of Qualtrics Social Connect is a high-level introduction to the Qualtrics Digital Customer Care & Social Listening platform. This module covers the main customer service concepts in this Digital Customer Care area, the different sections within Qualtrics Social Connect as well as how to navigate and access the platform.
FREE
Free English scorm-hide-menu
3. QSC: Creating Flow-Based Conversation Bots
3. QSC: Creating Flow-Based Conversation Bots
An introduction into defining Flows in QSC
Not currently available
Free English scorm-hide-menu
8. QSC: Analyzing Agent & Team Performance
8. QSC: Analyzing Agent & Team Performance
Understand how to use the Team Performance section to keep track of KPIs.
Not currently available
Free English scorm-hide-menu
2. QSC: User Management and Account Settings
2. QSC: User Management and Account Settings
This e-learning provides an overview of all user management related actions in Qualtrics Social Connect, as well as videos and information on admin related account settings such as account security, integrations to other platforms, automations, audit trails and playbooks.
Not currently available
Free English scorm-hide-menu
1. QSC: Adding and Maintaining Data Streams
1. QSC: Adding and Maintaining Data Streams
This e-learning covers the process of pulling data from various digital sources into Qualtrics Social Connect in order to perform actions on the data, and engage with your audience.
Not currently available
Free English scorm-hide-menu
5. QSC: Inbox - Management and Setup
5. QSC: Inbox - Management and Setup
This E-learning focuses on the setup of the Inbox and how to manage your customer service related activities through Qualtrics Social Connect.
Not currently available
Free English scorm-hide-menu
6. QSC: Working with Cases
6. QSC: Working with Cases
A thorough introduction to the Cases feature in Social Connect.
Not currently available
Free English scorm-hide-menu
9. QSC: Publishing & Scheduling Content
9. QSC: Publishing & Scheduling Content
Compose and schedule posts, maintain a content calendar and collaborate together.
Not currently available
Free English scorm-hide-menu
7. QSC: Insights, Dashboards & Data Filtering
7. QSC: Insights, Dashboards & Data Filtering
How to filter data in Social Connect, create (custom) reports and build charts.
Not currently available
Free English scorm-hide-menu
4. QSC: Working in the Inbox
4. QSC: Working in the Inbox
Structure, available actions, workflows, collaboration features and basic filtering.
Not currently available
Free English scorm-hide-menu
Using the Candidate Experience Program
Using the Candidate Experience Program
Learn how to use the pre-built Candidate Experience Solution to capture important feedback across all stages of the hiring process, leading to insights that improve the candidate experience and elevate your organization’s employer brand value.
FREE
68 min
experience-employee Experienced User On-Demand Courses On-Demand Videos Free EmployeeXM blue-ex Individual Courses
On-Demand Webinar - Level Up Your EX Program
On-Demand Webinar - Level Up Your EX Program
Ready to take your EX program to new heights? Here’s your chance to see some of the most requested product insights.
FREE
60 min
Live Training Free EmployeeXM blue-ex registered-flag On-Demand Webinar Thought Leadership Individual Courses tile-category-on-demand-webinar
Applying Best Practices in Questionnaire Design
Applying Best Practices in Questionnaire Design
Master the art of survey building by implementing fundamental best practices that all researchers must know in order to collect high quality data.
FREE
29 min
CustomerXM Experienced User On-Demand Videos Free BrandXM ProductXM EmployeeXM CoreXM DesignXM black-cm Individual Courses
Driving Response Rates
Driving Response Rates
Obtain the data you need by implementing survey design and distribution methods that drive high response rates.
FREE
27 min
CustomerXM Experienced User On-Demand Videos Free BrandXM ProductXM EmployeeXM CoreXM DesignXM black-cm Individual Courses
Sampling the Right Audience
Sampling the Right Audience
Ensure you distribute your survey to the optimal number of respondents from the right audience so you can be confident in your data.
FREE
30 min
CustomerXM Experienced User On-Demand Videos Free BrandXM ProductXM EmployeeXM CoreXM DesignXM black-cm Individual Courses
Designing a Research Process
Designing a Research Process
Guide your organization towards insights by breaking down problems to define research questions that can be solved with Qualtrics.
FREE
16 min
CustomerXM Experienced User On-Demand Videos Free BrandXM ProductXM EmployeeXM CoreXM DesignXM black-cm Individual Courses
Minimizing Survey Fatigue and Bias
Minimizing Survey Fatigue and Bias
Implement survey design best practices to collect high quality data by minimizing bias and respondent survey fatigue.
FREE
33 min
CustomerXM Experienced User On-Demand Videos Free BrandXM ProductXM EmployeeXM CoreXM DesignXM black-cm Individual Courses
Configuring Your EX Project
Configuring Your EX Project
Create an engaging employee experience project by discovering how to build projects, questions types, and how to use basic logic.
FREE
21 min
New User On-Demand Videos Free EmployeeXM blue-ex Individual Courses
Reporting Your EX Feedback
Reporting Your EX Feedback
Drive organization-wide adoption of dashboards and reports by learning how to create comprehensive charts, graphs, and tables.
FREE
45 min
New User On-Demand Videos Free EmployeeXM blue-ex Dashboards Individual Courses
Sharing Your EX Project
Sharing Your EX Project
Save time by storing frequently used content in libraries and working collaboratively on projects with colleagues.
FREE
7 min
New User On-Demand Videos Free EmployeeXM blue-ex Individual Courses
Collecting EX Feedback
Collecting EX Feedback
Drive survey response rates by learning how to efficiently manage, distribute to, and communicate with, your participants.
FREE
19 min
New User On-Demand Videos Free EmployeeXM blue-ex Individual Courses
Customizing Your EX Project
Customizing Your EX Project
Drive higher response rates and avoid survey fatigue by tailoring the survey experience to each individual employee and styling your project with appropriate branding.
FREE
10 min
New User On-Demand Videos Free EmployeeXM blue-ex Embedded Data Individual Courses
Understanding Your EX Feedback
Understanding Your EX Feedback
Learn how to interpret your response data and better prepare it for further analysis by managing responses, using filters, and exporting raw data.
FREE
9 min
New User On-Demand Videos Free EmployeeXM blue-ex Individual Courses
On-Demand Webinar - Getting Started with EmployeeXM
On-Demand Webinar - Getting Started with EmployeeXM
Learn to build an Employee Engagement, Lifecycle and Pulse project in this on-demand webinar. We cover how to design and launch your survey, and visualize your data with Dashboards.
FREE
60 min
New User Live Training Free EmployeeXM blue-ex registered-flag On-Demand Webinar Getting Started Individual Courses English tile-category-on-demand-webinar
Experience Management: A Brief Introduction
Experience Management: A Brief Introduction
Experience Management is changing the way businesses operate. Understanding the full landscape of an organization has never been more important or more accessible than it is now. Kick start your understanding of Experience Management with this introductory module.
FREE
27 min
CustomerXM Certifications level-1-xm Domo - QPE New User On-Demand Courses Free BrandXM EmployeeXM CoreXM DesignXM Individual Courses
Qualtrics Platform Essentials Certification Exam - $100 USD
Qualtrics Platform Essentials Certification Exam - $100 USD
Complete the associated final project to solidify your learning. Then schedule your certification exam with our online proctoring partner to prove your expertise.
$100
140 min
CustomerXM Certifications level-1-xm New User Premium BrandXM EmployeeXM CoreXM DesignXM certification-styles Individual Courses qpe_expiration tile-category-certification
Building a Survey Project
Building a Survey Project
The survey is the backbone of Experience Management data collection, having a comprehensive understanding of the technology components of the Experience Management will help you produce quality projects leading to quality insights.
FREE
73 min
CustomerXM Certifications level-1-xm Domo - QPE New User On-Demand Courses Free BrandXM EmployeeXM CoreXM DesignXM Individual Courses
Understanding Survey Data
Understanding Survey Data
The raw data your survey collects is stored in Data & Analysis. Here you will have access to all Recorded Responses as well as Responses in Progress. In this course you will learn how to view and manage these responses.
FREE
37 min
CustomerXM Certifications level-1-xm Domo - QPE New User On-Demand Courses Free BrandXM EmployeeXM CoreXM DesignXM Individual Courses
Reporting Survey Results with Results Dashboards
Reporting Survey Results with Results Dashboards
Once you have completed data collection for the survey, it is time to analyze and share the results to stakeholders. In this course, you will learn how Results Dashboards are structured in Qualtrics, and how you can customize these to communicate findings.
FREE
60 min
CustomerXM Certifications level-1-xm Domo - QPE New User On-Demand Courses Free BrandXM EmployeeXM CoreXM DesignXM Dashboards tile-category-certification Dashboard Viewer/Report Consumer
Planning and Designing a Survey
Planning and Designing a Survey
The survey is the backbone of data collection for XM, a well designed survey will ensure you have the data you need to make decisions. This course describes the downstream impacts of the survey, and outlines the survey design best practices to ensure quality data.
FREE
38 min
CustomerXM Certifications level-1-xm Domo - QPE New User On-Demand Courses Free BrandXM EmployeeXM CoreXM DesignXM Individual Courses
Distributing a Survey Project
Distributing a Survey Project
After building and publishing your survey, you are ready to send your survey to collect data. There are several Distribution methods available in Qualtrics, in this module we explore the most commonly used.
FREE
51 min
CustomerXM Certifications level-1-xm Domo - QPE New User On-Demand Courses Free BrandXM EmployeeXM CoreXM DesignXM Individual Courses
Reporting Survey Results with Results Dashboards
Reporting Survey Results with Results Dashboards
Once you have completed data collection for the survey, it is time to analyze and share the results to stakeholders. In this course, you will learn how Results Dashboards are structured in Qualtrics, and how you can customize these to communicate findings.
FREE
60 min
CustomerXM Certifications level-1-xm Domo - QPE New User On-Demand Courses Free BrandXM EmployeeXM CoreXM DesignXM Dashboards tile-category-certification Dashboard Viewer/Report Consumer
Understanding Survey Data
Understanding Survey Data
The raw data your survey collects is stored in Data & Analysis. Here you will have access to all Recorded Responses as well as Responses in Progress. In this course you will learn how to view and manage these responses.
FREE
37 min
CustomerXM Certifications level-1-xm Domo - QPE New User On-Demand Courses Free BrandXM EmployeeXM CoreXM DesignXM Individual Courses
Planning and Designing a Survey
Planning and Designing a Survey
The survey is the backbone of data collection for XM, a well designed survey will ensure you have the data you need to make decisions. This course describes the downstream impacts of the survey, and outlines the survey design best practices to ensure quality data.
FREE
38 min
CustomerXM Certifications level-1-xm Domo - QPE New User On-Demand Courses Free BrandXM EmployeeXM CoreXM DesignXM Individual Courses
Distributing a Survey Project
Distributing a Survey Project
After building and publishing your survey, you are ready to send your survey to collect data. There are several Distribution methods available in Qualtrics, in this module we explore the most commonly used.
FREE
51 min
CustomerXM Certifications level-1-xm Domo - QPE New User On-Demand Courses Free BrandXM EmployeeXM CoreXM DesignXM Individual Courses
Experience Management: A Brief Introduction
Experience Management: A Brief Introduction
Experience Management is changing the way businesses operate. Understanding the full landscape of an organization has never been more important or more accessible than it is now. Kick start your understanding of Experience Management with this introductory module.
FREE
27 min
CustomerXM Certifications level-1-xm Domo - QPE New User On-Demand Courses Free BrandXM EmployeeXM CoreXM DesignXM Individual Courses
Building a Survey Project
Building a Survey Project
The survey is the backbone of Experience Management data collection, having a comprehensive understanding of the technology components of the Experience Management will help you produce quality projects leading to quality insights.
FREE
73 min
CustomerXM Certifications level-1-xm Domo - QPE New User On-Demand Courses Free BrandXM EmployeeXM CoreXM DesignXM Individual Courses
Qualtrics Platform Essentials Certification Exam - $100 USD
Qualtrics Platform Essentials Certification Exam - $100 USD
Complete the associated final project to solidify your learning. Then schedule your certification exam with our online proctoring partner to prove your expertise.
$100
140 min
CustomerXM Certifications level-1-xm New User Premium BrandXM EmployeeXM CoreXM DesignXM certification-styles Individual Courses qpe_expiration tile-category-certification
The XM Operating Framework
The XM Operating Framework
Dive deeper into the XM Operating Framework to learn about the 6 XM competencies and 20 XM skills, the four characteristics of an XM culture, and the essential capabilities of XM technology.
FREE
53 min
level-1-xm New User On-Demand Courses On-Demand Videos Free XM Institute Individual Courses
Maturing Your XM Program
Maturing Your XM Program
Learn about the five stages of XM maturity, recommendations for maturing an XM program through each stage, and how XM expands across an organization through XM Diffusion Cycles.
FREE
22 min
level-1-xm New User On-Demand Courses On-Demand Videos Free XM Institute Individual Courses
Introduction to Experience Management
Introduction to Experience Management
Gain an introduction to the discipline of experience management (XM), learn about how humans process experiences, and explore the critical capabilities XM enables in organizations.
FREE
41 min
level-1-xm New User On-Demand Courses On-Demand Videos Free XM Institute Individual Courses
Qualtrics Platform Essentials Certification Exam - $100 USD
Qualtrics Platform Essentials Certification Exam - $100 USD
Complete the associated final project to solidify your learning. Then schedule your certification exam with our online proctoring partner to prove your expertise.
$100
140 min
CustomerXM Certifications level-1-xm New User Premium BrandXM EmployeeXM CoreXM DesignXM certification-styles Individual Courses qpe_expiration tile-category-certification
Becoming an Effective Brand Administrator
Becoming an Effective Brand Administrator
Learn about the skills and tools that will help you manage your organization’s Qualtrics users.
FREE
33 min
CustomerXM level-1-xm Experienced User On-Demand Videos Free BrandXM ProductXM CoreXM DesignXM Brand Administration Individual Courses
Understanding Survey Data
Understanding Survey Data
The raw data your survey collects is stored in Data & Analysis. Here you will have access to all Recorded Responses as well as Responses in Progress. In this course you will learn how to view and manage these responses.
FREE
37 min
CustomerXM Certifications level-1-xm Domo - QPE New User On-Demand Courses Free BrandXM EmployeeXM CoreXM DesignXM Individual Courses
Reporting Survey Results with Results Dashboards
Reporting Survey Results with Results Dashboards
Once you have completed data collection for the survey, it is time to analyze and share the results to stakeholders. In this course, you will learn how Results Dashboards are structured in Qualtrics, and how you can customize these to communicate findings.
FREE
60 min
CustomerXM Certifications level-1-xm Domo - QPE New User On-Demand Courses Free BrandXM EmployeeXM CoreXM DesignXM Dashboards tile-category-certification Dashboard Viewer/Report Consumer
Week 1 - CustomerXM Learning Journey for Brand Admins - Supporting Documentation
Week 1 - CustomerXM Learning Journey for Brand Admins - Supporting Documentation
View these optional materials and resources to dive deeper and support your learnings this week
FREE
CustomerXM Free green-cx Individual Courses
Planning and Designing a Survey
Planning and Designing a Survey
The survey is the backbone of data collection for XM, a well designed survey will ensure you have the data you need to make decisions. This course describes the downstream impacts of the survey, and outlines the survey design best practices to ensure quality data.
FREE
38 min
CustomerXM Certifications level-1-xm Domo - QPE New User On-Demand Courses Free BrandXM EmployeeXM CoreXM DesignXM Individual Courses
Distributing a Survey Project
Distributing a Survey Project
After building and publishing your survey, you are ready to send your survey to collect data. There are several Distribution methods available in Qualtrics, in this module we explore the most commonly used.
FREE
51 min
CustomerXM Certifications level-1-xm Domo - QPE New User On-Demand Courses Free BrandXM EmployeeXM CoreXM DesignXM Individual Courses
Experience Management: A Brief Introduction
Experience Management: A Brief Introduction
Experience Management is changing the way businesses operate. Understanding the full landscape of an organization has never been more important or more accessible than it is now. Kick start your understanding of Experience Management with this introductory module.
FREE
27 min
CustomerXM Certifications level-1-xm Domo - QPE New User On-Demand Courses Free BrandXM EmployeeXM CoreXM DesignXM Individual Courses
Building a Survey Project
Building a Survey Project
The survey is the backbone of Experience Management data collection, having a comprehensive understanding of the technology components of the Experience Management will help you produce quality projects leading to quality insights.
FREE
73 min
CustomerXM Certifications level-1-xm Domo - QPE New User On-Demand Courses Free BrandXM EmployeeXM CoreXM DesignXM Individual Courses
Week 5 - CoreXM + DesignXM Learning Journey - Supporting Documentation
Week 5 - CoreXM + DesignXM Learning Journey - Supporting Documentation
View these optional materials and resources to dive deeper and support your learnings this week
FREE
New User Free CoreXM DesignXM black-cm Individual Courses
Utilizing Qualtrics Workflows
Utilizing Qualtrics Workflows
Learn how to use Workflows to trigger tasks and act on feedback
FREE
23 min
Free DesignXM black-cm Workflows Individual Courses
Using Text iQ to Analyze Feedback
Using Text iQ to Analyze Feedback
Use Text iQ to form topics to understand what matters most to customers and take meaningful action.
FREE
38 min
CustomerXM Experienced User On-Demand Videos Free CoreXM DesignXM black-cm iQ Individual Courses
Using Stats iQ to Analyze Data
Using Stats iQ to Analyze Data
Use Stats iQ to explore your customer data, discover relationships between drivers, and create new variables.
FREE
41 min
CustomerXM Experienced User On-Demand Videos Free CoreXM DesignXM experience-default black-cm iQ Individual Courses
Applying Best Practices in Questionnaire Design
Applying Best Practices in Questionnaire Design
Master the art of survey building by implementing fundamental best practices that all researchers must know in order to collect high quality data.
FREE
29 min
CustomerXM Experienced User On-Demand Videos Free BrandXM ProductXM EmployeeXM CoreXM DesignXM black-cm Individual Courses
On-Demand Webinar - Level Up Your Research Program
On-Demand Webinar - Level Up Your Research Program
Ready to take your research program to new heights? Here’s your chance to see some of the top-requested features in Qualtrics and how they can help you improve your research programs.
FREE
60 min
Live Training Free CoreXM DesignXM black-cm registered-flag On-Demand Webinar Thought Leadership Individual Courses tile-category-on-demand-webinar
Sampling the Right Audience
Sampling the Right Audience
Ensure you distribute your survey to the optimal number of respondents from the right audience so you can be confident in your data.
FREE
30 min
CustomerXM Experienced User On-Demand Videos Free BrandXM ProductXM EmployeeXM CoreXM DesignXM black-cm Individual Courses
Collecting Research Feedback
Collecting Research Feedback
Learn how to manage contacts and distribute your survey through different channels to engage your target audiences and drive response rates. Applies to Qualtrics CoreXM and DesignXM products.
FREE
14 min
New User On-Demand Videos Free BrandXM CoreXM DesignXM black-cm Individual Courses
Reporting Your Research Feedback
Reporting Your Research Feedback
Customize data visualizations with graphs and tables that display aggregate data in a comprehensive, shareable report. Applies to the Qualtrics CoreXM product.
FREE
12 min
New User On-Demand Videos Free BrandXM CoreXM DesignXM black-cm Individual Courses
On-Demand Webinar - Designing a Survey
On-Demand Webinar - Designing a Survey
This training is designed for anyone new to the discipline of XM and the Qualtrics platform. Learn how to confidently design a survey, based on best practice methodologies, and configure survey logic and settings to create a personalized experience.
FREE
60 min
CustomerXM level-1-xm New User Live Training Free BrandXM EmployeeXM CoreXM DesignXM registered-flag On-Demand Webinar Getting Started Individual Courses tile-category-on-demand-webinar
Sharing Your Research Project
Sharing Your Research Project
Save time by storing frequently used content in libraries and working collaboratively on projects with colleagues. Applies to Qualtrics CoreXM and DesignXM products.
FREE
7 min
New User On-Demand Videos Free BrandXM CoreXM DesignXM black-cm Individual Courses
Understanding Your Research Feedback
Understanding Your Research Feedback
Explore the different ways to view and organize your data through managing results, recoding values, and exporting & importing response data. Applies to Qualtrics CoreXM and DesignXM products.
FREE
24 min
New User On-Demand Videos Free BrandXM CoreXM DesignXM black-cm Individual Courses
Week 2 - CoreXM + DesignXM Learning Journey - Supporting Documentation
Week 2 - CoreXM + DesignXM Learning Journey - Supporting Documentation
View these optional materials and resources to dive deeper and support your learnings this week
FREE
Free CoreXM DesignXM black-cm Individual Courses
Configuring Your Research Project
Configuring Your Research Project
Learn survey building fundamentals by creating questions and answer choices that engage respondents. Applies to Qualtrics CoreXM and DesignXM products.
FREE
25 min
New User On-Demand Videos Free BrandXM CoreXM DesignXM black-cm Individual Courses
Customizing Your Research Project
Customizing Your Research Project
Explore the advanced tools and features that allow you to tailor the survey experience of your respondents and improve your response collection. Applies to Qualtrics CoreXM and DesignXM products.
FREE
18 min
New User On-Demand Videos Free BrandXM CoreXM DesignXM black-cm Embedded Data Individual Courses
Designing for Human Beings
Designing for Human Beings
In this course, take what you learn and apply it to designing better human experiences by using tactics to establish deep empathy, create positive memories, and facilitate intuitive decisions.
FREE
63 min
level-1-xm On-Demand Courses On-Demand Videos Free XM Institute Individual Courses
Fundamentals of Human Experiences
Fundamentals of Human Experiences
Learn about the Human Experience Cycle, a model for understanding how people process experiences and how that impacts their future behaviors.
FREE
30 min
level-1-xm On-Demand Courses On-Demand Videos Free XM Institute Individual Courses
Humanizing XM
Humanizing XM
This course takes a closer look at what makes human beings so complex - from the essential characteristics that shape how people think and behave to the heuristics people draw on when relying on intuitive thinking when making decisions.
FREE
38 min
level-1-xm On-Demand Courses On-Demand Videos Free XM Institute Individual Courses
Week 5 - EmployeeXM Learning Journey - Supporting Documentation
Week 5 - EmployeeXM Learning Journey - Supporting Documentation
View these optional materials and resources to dive deeper and support your learnings this week
FREE
Free EmployeeXM blue-ex Individual Courses
On-Demand Webinar - Level Up Your EX Program
On-Demand Webinar - Level Up Your EX Program
Ready to take your EX program to new heights? Here’s your chance to see some of the most requested product insights.
FREE
60 min
Live Training Free EmployeeXM blue-ex registered-flag On-Demand Webinar Thought Leadership Individual Courses tile-category-on-demand-webinar
Designing Engagement Dashboards to Drive Change
Designing Engagement Dashboards to Drive Change
Drive organization-wide adoption of employee engagement dashboards by learning to tailor the presented data for each stakeholder.
FREE
28 min
experience-employee Experienced User On-Demand Videos Free EmployeeXM blue-ex Dashboards Individual Courses
Using the EX25 (Engagement & Pulse) Solution
Using the EX25 (Engagement & Pulse) Solution
Learn how to use the pre-built EX25 Solution to design and launch your Annual Engagement or Pulse program in line with research-backed best practices, leading to insights that can improve the employee experience at your organization.
FREE
25 min
experience-employee xz-new Experienced User On-Demand Courses On-Demand Videos Free EmployeeXM blue-ex Dashboards Individual Courses
Configuring Your CX Project
Configuring Your CX Project
Learn survey building fundamentals by creating questions and answer choices that engage customers.
FREE
22 min
CustomerXM New User On-Demand Videos Free green-cx Individual Courses
Customizing Your CX Project
Customizing Your CX Project
Drive higher response rates and avoid survey fatigue by tailoring the survey experience to each individual customer and styling your project with appropriate branding.
FREE
13 min
CustomerXM New User On-Demand Videos Free green-cx Embedded Data Individual Courses
Understanding Your CX Feedback
Understanding Your CX Feedback
Learn to correctly interpret your data by understanding how feedback is displayed in Data & Analysis.
FREE
14 min
CustomerXM New User On-Demand Videos Free green-cx Individual Courses
Automating CX Follow Ups
Automating CX Follow Ups
Notify your team when a customer interaction requires follow-up by utilizing Workflows & Tasks.
FREE
10 min
CustomerXM New User On-Demand Videos Free green-cx Workflows Individual Courses
Reporting Your CX Feedback
Reporting Your CX Feedback
Design and customize dashboards that showcase your data in an easily digestible format for your internal teams.
FREE
45 min
CustomerXM New User On-Demand Videos Free green-cx Dashboards Individual Courses
Sharing Your CX Project
Sharing Your CX Project
Save time by storing frequently used content in libraries and working collaboratively on projects with colleagues.
FREE
7 min
CustomerXM New User On-Demand Videos Free green-cx Individual Courses
Collecting CX Feedback
Collecting CX Feedback
Launch your project successfully by determining the appropriate distribution channel.
FREE
25 min
CustomerXM New User On-Demand Videos Free green-cx XM Directory Individual Courses
Introducing Employee Experience Programs
Introducing Employee Experience Programs
Independently create an Employee Experience program with a clear and strategic roadmap, underpinned by survey design best practices to measure the relevant outcome metrics.
FREE
128 min
Certifications Domo - EXE Experienced User On-Demand Courses Free EmployeeXM blue-ex Workflows Individual Courses
Distributing EX Projects
Distributing EX Projects
Effectively communicate with your employees to emphasize the value of their feedback and enhance employee listening.
FREE
26 min
Certifications Domo - EXE Experienced User On-Demand Courses Free EmployeeXM blue-ex Individual Courses
Reporting EX Dashboard Data
Reporting EX Dashboard Data
Strategically present your employee feedback to highlight areas of improvement and drive meaningful action.
FREE
126 min
Certifications Domo - EXE Experienced User On-Demand Courses Free EmployeeXM blue-ex Dashboards Individual Courses Dashboard Viewer/Report Consumer
EmployeeXM Expert Certification Exam - $500 USD
EmployeeXM Expert Certification Exam - $500 USD
Complete the associated final project to solidify your learning. Then schedule your certification exam with our online proctoring partner to prove your expertise.
$500
90 min
experience-employee Certifications Experienced User Premium EmployeeXM certification-styles blue-ex Individual Courses ex_expiration tile-category-certification
Managing EX Participants
Managing EX Participants
Efficiently manage and maintain employees within your EX program to provide a personalized experience based on employee information and reporting relationships.
FREE
91 min
Certifications Domo - EXE Experienced User On-Demand Courses Free EmployeeXM blue-ex Individual Courses
Exploring and Analyzing EX Data
Exploring and Analyzing EX Data
Organize and analyze your collected data to uncover new employee insights.
FREE
44 min
Certifications Domo - EXE Experienced User On-Demand Courses Free EmployeeXM blue-ex iQ Individual Courses
Applying Best Practices in Questionnaire Design
Applying Best Practices in Questionnaire Design
Master the art of survey building by implementing fundamental best practices that all researchers must know in order to collect high quality data.
FREE
29 min
CustomerXM Experienced User On-Demand Videos Free BrandXM ProductXM EmployeeXM CoreXM DesignXM black-cm Individual Courses
Minimizing Survey Fatigue and Bias
Minimizing Survey Fatigue and Bias
Implement survey design best practices to collect high quality data by minimizing bias and respondent survey fatigue.
FREE
33 min
CustomerXM Experienced User On-Demand Videos Free BrandXM ProductXM EmployeeXM CoreXM DesignXM black-cm Individual Courses
Sampling the Right Audience
Sampling the Right Audience
Ensure you distribute your survey to the optimal number of respondents from the right audience so you can be confident in your data.
FREE
30 min
CustomerXM Experienced User On-Demand Videos Free BrandXM ProductXM EmployeeXM CoreXM DesignXM black-cm Individual Courses
Designing a Research Process
Designing a Research Process
Guide your organization towards insights by breaking down problems to define research questions that can be solved with Qualtrics.
FREE
16 min
CustomerXM Experienced User On-Demand Videos Free BrandXM ProductXM EmployeeXM CoreXM DesignXM black-cm Individual Courses
Driving Response Rates
Driving Response Rates
Obtain the data you need by implementing survey design and distribution methods that drive high response rates.
FREE
27 min
CustomerXM Experienced User On-Demand Videos Free BrandXM ProductXM EmployeeXM CoreXM DesignXM black-cm Individual Courses
Reporting Your Research Feedback
Reporting Your Research Feedback
Customize data visualizations with graphs and tables that display aggregate data in a comprehensive, shareable report. Applies to the Qualtrics CoreXM product.
FREE
12 min
New User On-Demand Videos Free BrandXM CoreXM DesignXM black-cm Individual Courses
Sharing Your Research Project
Sharing Your Research Project
Save time by storing frequently used content in libraries and working collaboratively on projects with colleagues. Applies to Qualtrics CoreXM and DesignXM products.
FREE
7 min
New User On-Demand Videos Free BrandXM CoreXM DesignXM black-cm Individual Courses
Understanding Your Research Feedback
Understanding Your Research Feedback
Explore the different ways to view and organize your data through managing results, recoding values, and exporting & importing response data. Applies to Qualtrics CoreXM and DesignXM products.
FREE
24 min
New User On-Demand Videos Free BrandXM CoreXM DesignXM black-cm Individual Courses
Configuring Your Research Project
Configuring Your Research Project
Learn survey building fundamentals by creating questions and answer choices that engage respondents. Applies to Qualtrics CoreXM and DesignXM products.
FREE
25 min
New User On-Demand Videos Free BrandXM CoreXM DesignXM black-cm Individual Courses
Customizing Your Research Project
Customizing Your Research Project
Explore the advanced tools and features that allow you to tailor the survey experience of your respondents and improve your response collection. Applies to Qualtrics CoreXM and DesignXM products.
FREE
18 min
New User On-Demand Videos Free BrandXM CoreXM DesignXM black-cm Embedded Data Individual Courses
Collecting Research Feedback
Collecting Research Feedback
Learn how to manage contacts and distribute your survey through different channels to engage your target audiences and drive response rates. Applies to Qualtrics CoreXM and DesignXM products.
FREE
14 min
New User On-Demand Videos Free BrandXM CoreXM DesignXM black-cm Individual Courses
1. QSC: Adding and Maintaining Data Streams
1. QSC: Adding and Maintaining Data Streams
This e-learning covers the process of pulling data from various digital sources into Qualtrics Social Connect in order to perform actions on the data, and engage with your audience.
Not currently available
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0. Qualtrics Social Connect: Fundamentals
0. Qualtrics Social Connect: Fundamentals
Fundamentals of Qualtrics Social Connect is a high-level introduction to the Qualtrics Digital Customer Care & Social Listening platform. This module covers the main customer service concepts in this Digital Customer Care area, the different sections within Qualtrics Social Connect as well as how to navigate and access the platform.
FREE
Free English scorm-hide-menu
Week 1 - CoreXM + DesignXM Learning Journey for Brand Admins - Supporting Documentation
Week 1 - CoreXM + DesignXM Learning Journey for Brand Admins - Supporting Documentation
View these optional materials and resources to dive deeper and support your learnings this week
FREE
Free CoreXM DesignXM black-cm Individual Courses
Maturing Your CX Program
Maturing Your CX Program
In this unit, learn about the 5 stages of XM maturity, recommendations for getting started and then expanding your maturity journey, and how to use the competency and maturity assessment to drive alignment and support for your CX journey.
FREE
32 min
CustomerXM level-1-xm New User On-Demand Courses On-Demand Videos Free XM Institute Individual Courses
Six XM Competencies for CX
Six XM Competencies for CX
In this unit, learn about the 6 XM competencies and 20 XM skills and how to apply them to drive the right actions in your CX program.
FREE
137 min
CustomerXM level-1-xm New User On-Demand Courses On-Demand Videos Free XM Institute Individual Courses
Understanding Customer Experience
Understanding Customer Experience
This unit introduces the discipline of customer experience management, explains how humans process their experiences, and explores CX in action as it helps an organization measure and improve.
FREE
36 min
CustomerXM level-1-xm New User On-Demand Courses On-Demand Videos Free XM Institute Individual Courses tile-category-live-webinar
Week 1 - EmployeeXM Learning Journey for Brand Admins - Supporting Documentation
Week 1 - EmployeeXM Learning Journey for Brand Admins - Supporting Documentation
View these optional materials and resources to dive deeper and support your learnings this week
FREE
Free EmployeeXM blue-ex Individual Courses
Week 2 - EmployeeXM Learning Journey - Supporting Documentation
Week 2 - EmployeeXM Learning Journey - Supporting Documentation
View these optional materials and resources to dive deeper and support your learnings this week
FREE
Free EmployeeXM blue-ex Individual Courses
Week 3: Additional Resources
Week 3: Additional Resources
Check out these additional resources to learn more about becoming an effective Brand Administrator
FREE
QSC: Inbox Specialist - Working in the Inbox
QSC: Inbox Specialist - Working in the Inbox
The Social Connect Inbox offers a robust set of features enabling teams to quickly and efficiently handle incoming customer questions. This module is focused on enabling Digital Customer Care teams to use those features in order to interact and close the loop with customers.
Not currently available
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QSC: Inbox Specialist - Working with Cases
QSC: Inbox Specialist - Working with Cases
This course is an introduction to the Cases feature in Qualtrics Social Connect. It covers what Cases are, how to enable this feature, as well as some advised workflow scenarios.
Not currently available
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QSC: Inbox Specialist - Inbox Management and Setup
QSC: Inbox Specialist - Inbox Management and Setup
This E-learning focuses on the setup of the Inbox and how to manage your customer service related activities through Qualtrics Social Connect.
Not currently available
Free English scorm-hide-menu
On-Demand Webinar - Level Up Your CX Program
On-Demand Webinar - Level Up Your CX Program
Ready to take your CX program to new heights? Here’s your chance to see some of the advanced features in CustomerXM and how they can help you boost your CX program.
FREE
60 min
CustomerXM Live Training Free green-cx registered-flag On-Demand Webinar Thought Leadership Individual Courses tile-category-on-demand-webinar
Maturing Your EX Program
Maturing Your EX Program
In this unit, learn about the 5 stages of XM maturity, recommendations for getting started and then expanding your maturity journey, and how to use the competency and maturity assessment to drive alignment and support for your EX journey.
FREE
33 min
level-1-xm New User On-Demand Courses On-Demand Videos Free XM Institute EmployeeXM Individual Courses
Understanding Employee Experience
Understanding Employee Experience
This unit introduces the discipline of employee experience management, explains how humans process their experiences, and explores EX in action as it helps an organization measure and improve.
FREE
31 min
level-1-xm New User On-Demand Courses On-Demand Videos Free XM Institute EmployeeXM Individual Courses
Six XM Competencies for EX
Six XM Competencies for EX
In this unit, learn about the 6 XM competencies and 20 XM skills and how to apply them to drive the right actions in your EX program.
FREE
111 min
level-1-xm New User On-Demand Courses On-Demand Videos Free XM Institute EmployeeXM Individual Courses
On-Demand Webinar - Digital CX Masterclass
On-Demand Webinar - Digital CX Masterclass
Join this session to see how you can extend your CX program into digital to really improve every interaction your customers have with you.
FREE
60 min
CustomerXM Live Training Free green-cx Digital Feedback registered-flag On-Demand Webinar Thought Leadership Individual Courses tile-category-on-demand-webinar
Week 2 - CustomerXM Learning Journey - Supporting Documentation
Week 2 - CustomerXM Learning Journey - Supporting Documentation
View these optional materials and resources to dive deeper and support your learnings this week
FREE
CustomerXM Free green-cx Individual Courses
Week 5 - CustomerXM Learning Journey - Supporting Documentation
Week 5 - CustomerXM Learning Journey - Supporting Documentation
View these optional materials and resources to dive deeper and support your learnings this week
FREE
CustomerXM Free green-cx Individual Courses
Week 2: Additional Resources
Week 2: Additional Resources
Check out these additional resources to learn more about leveraging Qualtrics for advanced research.
FREE
43 min
3. QSC: Creating Flow-Based Conversation Bots
3. QSC: Creating Flow-Based Conversation Bots
An introduction into defining Flows in QSC
Not currently available
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8. QSC: Analyzing Agent & Team Performance
8. QSC: Analyzing Agent & Team Performance
Understand how to use the Team Performance section to keep track of KPIs.
Not currently available
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2. QSC: User Management and Account Settings
2. QSC: User Management and Account Settings
This e-learning provides an overview of all user management related actions in Qualtrics Social Connect, as well as videos and information on admin related account settings such as account security, integrations to other platforms, automations, audit trails and playbooks.
Not currently available
Free English scorm-hide-menu
5. QSC: Inbox - Management and Setup
5. QSC: Inbox - Management and Setup
This E-learning focuses on the setup of the Inbox and how to manage your customer service related activities through Qualtrics Social Connect.
Not currently available
Free English scorm-hide-menu
6. QSC: Working with Cases
6. QSC: Working with Cases
A thorough introduction to the Cases feature in Social Connect.
Not currently available
Free English scorm-hide-menu
9. QSC: Publishing & Scheduling Content
9. QSC: Publishing & Scheduling Content
Compose and schedule posts, maintain a content calendar and collaborate together.
Not currently available
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7. QSC: Insights, Dashboards & Data Filtering
7. QSC: Insights, Dashboards & Data Filtering
How to filter data in Social Connect, create (custom) reports and build charts.
Not currently available
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4. QSC: Working in the Inbox
4. QSC: Working in the Inbox
Structure, available actions, workflows, collaboration features and basic filtering.
Not currently available
Free English scorm-hide-menu
On-Demand Webinar - Level Up Your EX Program
On-Demand Webinar - Level Up Your EX Program
Ready to take your EX program to new heights? Here’s your chance to see some of the most requested product insights.
FREE
60 min
Live Training Free EmployeeXM blue-ex registered-flag On-Demand Webinar Thought Leadership Individual Courses tile-category-on-demand-webinar
The XM Operating Framework
The XM Operating Framework
Dive deeper into the XM Operating Framework to learn about the 6 XM competencies and 20 XM skills, the four characteristics of an XM culture, and the essential capabilities of XM technology.
FREE
53 min
level-1-xm New User On-Demand Courses On-Demand Videos Free XM Institute Individual Courses
Maturing Your XM Program
Maturing Your XM Program
Learn about the five stages of XM maturity, recommendations for maturing an XM program through each stage, and how XM expands across an organization through XM Diffusion Cycles.
FREE
22 min
level-1-xm New User On-Demand Courses On-Demand Videos Free XM Institute Individual Courses
Introduction to Experience Management
Introduction to Experience Management
Gain an introduction to the discipline of experience management (XM), learn about how humans process experiences, and explore the critical capabilities XM enables in organizations.
FREE
41 min
level-1-xm New User On-Demand Courses On-Demand Videos Free XM Institute Individual Courses
Week 1 - CustomerXM Learning Journey for Brand Admins - Supporting Documentation
Week 1 - CustomerXM Learning Journey for Brand Admins - Supporting Documentation
View these optional materials and resources to dive deeper and support your learnings this week
FREE
CustomerXM Free green-cx Individual Courses
Week 5 - CoreXM + DesignXM Learning Journey - Supporting Documentation
Week 5 - CoreXM + DesignXM Learning Journey - Supporting Documentation
View these optional materials and resources to dive deeper and support your learnings this week
FREE
New User Free CoreXM DesignXM black-cm Individual Courses
On-Demand Webinar - Level Up Your Research Program
On-Demand Webinar - Level Up Your Research Program
Ready to take your research program to new heights? Here’s your chance to see some of the top-requested features in Qualtrics and how they can help you improve your research programs.
FREE
60 min
Live Training Free CoreXM DesignXM black-cm registered-flag On-Demand Webinar Thought Leadership Individual Courses tile-category-on-demand-webinar
Week 2 - CoreXM + DesignXM Learning Journey - Supporting Documentation
Week 2 - CoreXM + DesignXM Learning Journey - Supporting Documentation
View these optional materials and resources to dive deeper and support your learnings this week
FREE
Free CoreXM DesignXM black-cm Individual Courses
Designing for Human Beings
Designing for Human Beings
In this course, take what you learn and apply it to designing better human experiences by using tactics to establish deep empathy, create positive memories, and facilitate intuitive decisions.
FREE
63 min
level-1-xm On-Demand Courses On-Demand Videos Free XM Institute Individual Courses
Fundamentals of Human Experiences
Fundamentals of Human Experiences
Learn about the Human Experience Cycle, a model for understanding how people process experiences and how that impacts their future behaviors.
FREE
30 min
level-1-xm On-Demand Courses On-Demand Videos Free XM Institute Individual Courses
Humanizing XM
Humanizing XM
This course takes a closer look at what makes human beings so complex - from the essential characteristics that shape how people think and behave to the heuristics people draw on when relying on intuitive thinking when making decisions.
FREE
38 min
level-1-xm On-Demand Courses On-Demand Videos Free XM Institute Individual Courses
Week 5 - EmployeeXM Learning Journey - Supporting Documentation
Week 5 - EmployeeXM Learning Journey - Supporting Documentation
View these optional materials and resources to dive deeper and support your learnings this week
FREE
Free EmployeeXM blue-ex Individual Courses