XM Platform Updates: Homepage and Projects Page
XM Platform Updates: Homepage and Projects Page
Learn about the new user interface updates being rolled out across the XM platform. See what is changing and where you can access the new Qualtrics features.
FREE
7 min
FreeCoreXMxz-newBrandXMDesignXMCustomerXMEmployeeXMlevel-1-xmOn-Demand Videosexperience-defaultIndividual Courses
Results Reports Design Updates
Results Reports Design Updates
Learn about the new user interface updates to the Results Reports feature: Results Dashboards.
FREE
20 MIN
FreeCoreXMxz-newblack-cmDesignXMCustomerXMDashboardsExperienced UserOn-Demand Videosexperience-defaultIndividual Courses
Using the Vaccination Status Manager Solution
Using the Vaccination Status Manager Solution
Learn how to use the pre-built Vaccine Manager Solution to make it easy for your employees to upload their vaccination status and documentation.
FREE
15 min
FreeWorkflowsCustomerXMDashboardsEmployeeXMlevel-1-xmExperienced UserOn-Demand Videosexperience-defaultIndividual Courses
Learn to Use Qualtrics for Research
Learn to Use Qualtrics for Research
New to Qualtrics? Start here! This video series will teach you the basics of building and distributing a survey project, as well as how to report on your research data. This content applies to Qualtrics CoreXM and DesignXM products.
FREE
6 Courses
FreeCoreXMblack-cmDesignXMfeaturedNew Userexperience-brandOn-Demand VideosLearning Journeysexperience-defaultexperience-productexperience-research
Learn to Use Qualtrics Customer Experience
Learn to Use Qualtrics Customer Experience
New to Qualtrics CustomerXM? This video series will walk you through how to build and distribute surveys to your customers, as well as report on customer experience data.
FREE
7 Courses
Freefeaturedgreen-cxNew UserCustomerXMOn-Demand VideosLearning Journeysexperience-defaultexperience-customer
Learn to Use Qualtrics Employee Experience
Learn to Use Qualtrics Employee Experience
New to Qualtrics EmployeeXM? This video series will walk you through how to build and distribute surveys to your employees, as well as report on employee experience data.
FREE
6 Courses
Freeblue-exfeaturedNew UserEmployeeXMOn-Demand VideosLearning Journeysexperience-defaultexperience-employee
Qualtrics Platform Essentials Certification Journey (L1)
Qualtrics Platform Essentials Certification Journey (L1)
This certification journey is designed for anyone new to XM and Qualtrics. Prove your ability to understand XM principles, confidently execute on research projects, and report insights using the Qualtrics platform.
7 COURSES
FreeCoreXMBrandXMPremiumDesignXMNew UserCustomerXMEmployeeXMlevel-1-xmCertificationexperience-brandLearning Journeysexperience-defaultexperience-productOn-Demand Articlesexperience-customerexperience-employeeexperience-researchcertification-styles
CoreXM Expert Certification Journey (L2)
CoreXM Expert Certification Journey (L2)
Set yourself apart as a certified research professional. Prove your ability to conduct complex research, communicate with your target audiences, and uncover meaningful insights through the Qualtrics CoreXM platform.
6 COURSES
FreeCoreXMPremiumblack-cmDesignXMCertificationExperienced UserLearning Journeysexperience-productOn-Demand Articlesexperience-researchcertification-styles
CustomerXM Expert Certification Journey (L2)
CustomerXM Expert Certification Journey (L2)
Become a certified CustomerXM professional. Prove your ability to develop a CX program, engage with customers at critical touchpoints, and share customer insights through elegant dashboards using the Qualtrics CustomerXM platform.
7 COURSES
FreePremiumgreen-cxCustomerXMCertificationExperienced UserLearning JourneysOn-Demand Articlesexperience-customercertification-styles
EmployeeXM Expert Certification Journey (L2)
EmployeeXM Expert Certification Journey (L2)
Become a certified EmployeeXM expert. Prove your ability to develop an EX program, communicate with your employees effectively, and uncover crucial employee insights through the Qualtrics EmployeeXM platform.
6 COURSES
Freeblue-exPremiumEmployeeXMCertificationExperienced UserLearning JourneysOn-Demand Articlesexperience-employeecertification-styles
Learn to Use Qualtrics 360
Learn to Use Qualtrics 360
Launching your first Qualtrics 360 project? This video series will teach you how to design your 360 project and capture actionable feedback for your employee reviews.
FREE
6 Courses
Freeblue-exNew UserEmployeeXMOn-Demand VideosLearning Journeysexperience-defaultexperience-employee
Mastering the XM Directory
Mastering the XM Directory
Learn how to use the XM Directory to your advantage by organizing all of your respondent communications under one efficient system.
FREE
58 min
Freegreen-cxCustomerXMXM DirectoryExperienced UserOn-Demand Videosexperience-defaultIndividual CoursesOn-Demand Articlesexperience-customer
Designing CX Surveys
Designing CX Surveys
Build surveys that check in on your customers an understand their experiences with your organization.
3 COURSES
Freegreen-cxCustomerXMExperienced UserOn-Demand VideosLearning Journeysexperience-customer
Analyzing Feedback with Text iQ and Stats iQ
Analyzing Feedback with Text iQ and Stats iQ
Learn how to improve your data analytics and driver analysis skills by using Qualtrics iQ
6 COURSES
Freegreen-cxLearning Journeysexperience-customer
Closed Loop Feedback
Closed Loop Feedback
Build a closed loop feedback program that changes how your organization looks at customer relationships.
FREE
3 Courses
Freegreen-cxWorkflowsCustomerXMExperienced UserOn-Demand VideosLearning Journeysexperience-customer
Implementing a Digital Feedback Program
Implementing a Digital Feedback Program
Gauge your customers’ feelings about your digital platforms by asking for feedback as they browse your website or app.
FREE
111 min
FreeCoreXMDesignXMgreen-cxCustomerXMDigital FeedbackExperienced UserOn-Demand VideosIndividual Coursesexperience-customer
Implementing Research Methodology
Implementing Research Methodology
Ensure your research project is methodologically sound by learning the basics of survey methodology and how to apply it.
FREE
5 Courses
FreeCoreXMBrandXMblack-cmDesignXMProductXMCustomerXMEmployeeXMExperienced UserOn-Demand VideosLearning Journeysexperience-productexperience-research
XM Basecamp Live Series: Using Text iQ to Analyze Open Feedback
XM Basecamp Live Series: Using Text iQ to Analyze Open Feedback
Leverage text analysis to reveal patterns you did not know existed in your data. Learn to ask the right questions that lead to helpful verbatim comments. Create text topics, use sentiment analysis, and ultimately take action on text insights.
$100
1.5 hours
CoreXMEnglishPremiumDesignXMCustomerXMlevel-1-xmLive Trainingregistered-flagText iQ / Stats iQIndividual Coursesexperience-researchUpcoming Live Webinar
Getting Started Webinar Series
Getting Started Webinar Series
Join Qualtrics experts through this series of 4 webinars as they teach you how to design, launch, analyze, and report on your survey.
4 COURSES
FreeCoreXMBrandXMDesignXMNew UserCustomerXMEmployeeXMlevel-1-xmLive TrainingLearning Journeysexperience-research
Analyzing Feedback with Text iQ and Stats iQ
Analyzing Feedback with Text iQ and Stats iQ
Learn how to improve your data analytics and driver analysis skills by using Qualtrics iQ
6 COURSES
FreeCoreXMblack-cmDesignXMCustomerXMExperienced UserOn-Demand VideosText iQ / Stats iQLearning Journeysexperience-research
Understanding Product Experience
Understanding Product Experience
Learn how to use pre-built PX Solutions to capture important product feedback during all stages of your Product Lifecycle, in order to help you design products your customers want, iterate feature improvements, and build loyal customers.
FREE
46 min
FreeProductXMlightblue-pxOn-Demand Videosexperience-productIndividual CoursesOn-Demand Articlesexperience-research
Getting Started with Brand Tracking in Qualtrics
Getting Started with Brand Tracking in Qualtrics
These courses will teach you how to create, manage, and edit Brand Tracker projects and Brand Experience (BX) Dashboards. You will also gain a deeper understanding of BX strategy and best practices.
2 COURSES
FreeBrandXMNew Userpurple-bxDashboardsexperience-brandExperienced UserLearning JourneysOn-Demand Articles
Designing a World-Class Brand Tracking Study
Designing a World-Class Brand Tracking Study
Learn how to build a comprehensive survey that identifies consumer's attitudes towards your brand, then develop the best next steps for your organization.
FREE
21 min
FreeBrandXMNew Userpurple-bxexperience-brandOn-Demand VideosIndividual Courses
XM Basecamp Live Series: Building Your Engagement Program
XM Basecamp Live Series: Building Your Engagement Program
This four-part training series is designed to help you effectively implement a world-class engagement program. Learn how to structure your survey, distribute it to employees, and analyze your engagement data to find and act on the right insights.
$400
9 hours
blue-exEnglishPremiumNew UserWorkflowsDashboardsEmployeeXMLive Trainingregistered-flagText iQ / Stats iQIndividual Coursesexperience-employeeUpcoming Live Webinar
Using the Diversity, Equity, & Inclusion (DEI) Solution
Using the Diversity, Equity, & Inclusion (DEI) Solution
Learn how to use the pre-built Diversity, Equity, & Inclusion Solution to further close experience gaps for underrepresented employee groups within your organization.
FREE
108 min
Freeblue-exEmployeeXMExperienced UserOn-Demand VideosIndividual CoursesOn-Demand Articlesexperience-employee
Using the EX25 (Engagement & Pulse) Solution
Using the EX25 (Engagement & Pulse) Solution
Learn how to use the pre-built EX25 Solution to design and launch your Annual Engagement or Pulse program in line with research-backed best practices, leading to insights that can improve the employee experience at your organization.
FREE
25 min
Freexz-newblue-exDashboardsEmployeeXMExperienced UserOn-Demand VideosIndividual CoursesOn-Demand Articlesexperience-employee
Candidate Experience Program
Candidate Experience Program
Learn how to use the pre-built Candidate Experience Solution to capture important feedback across all stages of the hiring process, leading to insights that improve the candidate experience and elevate your organization’s employer brand value.
FREE
68 min
Freeblue-exEmployeeXMExperienced UserOn-Demand VideosIndividual CoursesOn-Demand Articlesexperience-employee
XM Professional Certification
XM Professional Certification
Earn the premier XM credential and take the next step forward in your career. Apply for and complete the XM Professional Certification exam here.
GET STARTED
Premiumfeaturedlevel-1-xmXM InstituteCertificationExperienced UserLearning Journeyscertification-stylesexperience-institute
XM Fundamentals Certification Journey (L1)
XM Fundamentals Certification Journey (L1)
This certification journey from Qualtrics XM Institute is designed for anyone interested in XM. Learn the fundamentals of XM, CX, and EX programs and showcase your proficiency.
GET STARTED
level-1-xmXM InstituteCertificationLearning Journeyscertification-stylesexperience-institute
Understanding Human Experiences
Understanding Human Experiences
At the heart of XM are the humans who have experiences with organizations. This journey builds an understanding of how people think, feel, and act, including how XM taps into the biases and heuristics that people rely on every day.
FREE
3 Courses
Freelevel-1-xmXM InstituteOn-Demand VideosLearning JourneysOn-Demand Articlesexperience-institute
Experience Management Foundations: Essentials for Operationalizing XM
Experience Management Foundations: Essentials for Operationalizing XM
Gain an introduction to the discipline of Experience Management, the XM Operating Framework, and the XM competency and maturity model in this course from the XM Institute
FREE
3 Courses
FreeNew Userlevel-1-xmXM InstituteOn-Demand VideosLearning JourneysOn-Demand Articlesexperience-institute
Building and Maturing Your CX Program
Building and Maturing Your CX Program
This course teaches how the XM Operating Framework and Maturity Model applies to customer experience. Gain a deeper understanding of CX strategy and best practices across the 5 stages of CX maturity.
FREE
3 Courses
FreeNew UserCustomerXMlevel-1-xmXM InstituteOn-Demand VideosLearning JourneysOn-Demand Articlesexperience-institute
Building and Maturing Your EX Program
Building and Maturing Your EX Program
This course teaches how the XM Operating Framework and Maturity Model applies to employee experience. Gain a deeper understanding of EX strategy and best practices across the 5 stages of EX maturity.
FREE
3 Courses
FreeNew UserEmployeeXMlevel-1-xmXM InstituteOn-Demand VideosLearning JourneysOn-Demand Articlesexperience-institute
XM Fundamentals Certification Exam - $100 USD
XM Fundamentals Certification Exam - $100 USD
Complete the associated learning journey to solidify your content knowledge. Then schedule your certification exam here with our online proctoring partner to prove your expertise.
$100
Premiumlevel-1-xmXM InstituteCertificationxmf_expirationIndividual Coursescertification-styles
Qualtrics Live Private Training
Qualtrics Live Private Training
Looking for a more personal touch? Request a live private training for your team! Click here to learn more about our private training courses, our training partners, and how to request a paid live training session for your team.
FREE
CoreXMPremiumfeaturedNew UserCustomerXMlevel-1-xmLive Trainingregistered-flagExperienced UserIndividual Courses
Designing Inner Loop Feedback Systems
Designing Inner Loop Feedback Systems
Learn how to design closed-loop feedback programs that ensure the right employees follow up with customers at every crucial moment in their journey.
FREE
40 min
Freegreen-cxWorkflowsCustomerXMExperienced UserOn-Demand VideosIndividual Courses
Introducing Customer Experience Management
Introducing Customer Experience Management
Understand the Customer Experience Management discipline and learn to use the Qualtrics CX maturity model to assess and scale your program.
FREE
39 min
FreeDomo - CXEgreen-cxCustomerXMCertificationExperienced UserIndividual CoursesOn-Demand Articles
Jumpstart your DesignXM Trial
Jumpstart your DesignXM Trial
Get the most out of your 30-day DesignXM trial with a sample project that lets you explore the advanced features available in DesignXM without needing to collect your own responses.
FREE
41 min
Freeblack-cmDesignXMNew UserIndividual Courses
Launching Your Onboarding Survey
Launching Your Onboarding Survey
Reach out to new employees at key milestones by automating the launch of your onboarding survey and making it easy to capture the feedback you need.
FREE
21 min
Freeblue-exEmployeeXMExperienced UserOn-Demand VideosIndividual Courses
Understanding Customer Data
Understanding Customer Data
Planning your analysis and learn how to track trends and collect insights by viewing your organizations’ dashboards.
FREE
22 min
FreeDesignXMgreen-cxCustomerXMExperienced UserOn-Demand VideosIndividual Courses
Minimizing Survey Fatigue and Bias
Minimizing Survey Fatigue and Bias
Implement survey design best practices to collect high quality data by minimizing bias and respondent survey fatigue.
FREE
33 min
FreeCoreXMBrandXMblack-cmDesignXMProductXMCustomerXMEmployeeXMExperienced UserOn-Demand VideosIndividual Courses
Building a Survey Project
Building a Survey Project
The survey is the backbone of Experience Management data collection, having a comprehensive understanding of the technology components of the Experience Management will help you produce quality projects leading to quality insights.
FREE
74 min
FreeCoreXMBrandXMDesignXMDomo - QPENew UserCustomerXMEmployeeXMlevel-1-xmCertificationIndividual CoursesOn-Demand Articles
Becoming an Effective EX Administrator
Becoming an Effective EX Administrator
Learn about the skills and tools that will help you manage your organization’s EX Qualtrics users.
FREE
31 min
Freeblue-exEmployeeXMExperienced UserOn-Demand VideosIndividual CoursesBrand Administration
Introducing Closed Loop Feedback
Introducing Closed Loop Feedback
Discover an integral part of best-in-class CX programs by learning what constitutes a successful and systematic closed-loop feedback process.
FREE
22 min
Freegreen-cxWorkflowsCustomerXMExperienced UserOn-Demand VideosIndividual Courses
Experience Management: A Brief Introduction
Experience Management: A Brief Introduction
Experience Management is changing the way businesses operate. Understanding the full landscape of an organization has never been more important or more accessible than it is now. Kick start your understanding of Experience Management with this introductory module.
FREE
28 min
FreeCoreXMBrandXMDesignXMDomo - QPENew UserCustomerXMEmployeeXMlevel-1-xmCertificationIndividual CoursesOn-Demand Articles
Exploring and Analyzing Your Data
Exploring and Analyzing Your Data
Learn how to prepare your data and then analyze it with powerful tools to uncover meaningful insights.
FREE
143 min
FreeCoreXMblack-cmDesignXMDomo - CMECertificationExperienced UserText iQ / Stats iQIndividual CoursesOn-Demand Articles
Designing a Digital Study
Designing a Digital Study
Gauge customer experiences with your website and app by collecting feedback as customers browse.
FREE
31 min
Freegreen-cxCustomerXMExperienced UserOn-Demand VideosIndividual Courses
Designing Your Onboarding Survey
Designing Your Onboarding Survey
Gather onboarding experience insights by collecting relevant metrics, asking the right questions, and avoiding survey bias.
FREE
30 min
Freeblue-exEmployeeXMExperienced UserOn-Demand VideosIndividual Courses
Analyzing Customer Feedback with Text iQ
Analyzing Customer Feedback with Text iQ
Learn about the importance and meaning of text sentiment and create topics that categorize your text responses into easily understandable categories.
FREE
69 min
FreeDomo - CXEgreen-cxCustomerXMCertificationExperienced UserText iQ / Stats iQIndividual CoursesOn-Demand Articles
CoreXM Expert Certification Exam - $500 USD
CoreXM Expert Certification Exam - $500 USD
Complete the associated final project to solidify your learning. Then schedule your certification exam with our online proctoring partner to prove your expertise.
$500
87 min
CoreXMPremiumblack-cmDesignXMCertificationcm_expirationExperienced UserIndividual Coursesexperience-researchcertification-styles
Designing Engagement Dashboards to Drive Change
Designing Engagement Dashboards to Drive Change
Drive organization-wide adoption of employee engagement dashboards by learning to tailor the presented data for each stakeholder.
FREE
28 min
Freeblue-exDashboardsEmployeeXMExperienced UserOn-Demand VideosIndividual Coursesexperience-employee
Planning and Designing a Survey
Planning and Designing a Survey
The survey is the backbone of data collection for XM, a well designed survey will ensure you have the data you need to make decisions. This course describes the downstream impacts of the survey, and outlines the survey design best practices to ensure quality data.
FREE
39 min
FreeCoreXMBrandXMDesignXMDomo - QPENew UserCustomerXMEmployeeXMlevel-1-xmCertificationIndividual CoursesOn-Demand Articles
Experience-First Design Updates
Experience-First Design Updates
Learn about the new user interface updates being rolled out across the XM platform. See what is changing and where you can access your favorite Qualtrics features.
FREE
18 MIN
FreeCoreXMBrandXMDesignXMfeaturedNew UserProductXMCustomerXMEmployeeXMlevel-1-xmOn-Demand VideosIndividual CoursesOn-Demand Articles
Communicating Findings Effectively
Communicating Findings Effectively
Compile your findings from your analysis and create effective action plans, reports, and dashboards.
FREE
26 min
FreeCoreXMblack-cmDesignXMCustomerXMExperienced UserOn-Demand VideosIndividual Courses
Reporting Survey Results with Results Dashboards
Reporting Survey Results with Results Dashboards
Once you have completed data collection for the survey, it is time to analyze and share the results to stakeholders. In this course, you will learn how Results Dashboards are structured in Qualtrics, and how you can customize these to communicate findings.
FREE
62 min
FreeCoreXMBrandXMDesignXMDomo - QPENew UserCustomerXMDashboardsEmployeeXMlevel-1-xmCertificationOn-Demand Articles
Configuring Your Research Project
Configuring Your Research Project
Learn survey building fundamentals by creating questions and answer choices that engage respondents. Applies to Qualtrics CoreXM and DesignXM products.
FREE
25 min
FreeCoreXMBrandXMblack-cmDesignXMNew UserOn-Demand VideosIndividual Courses
Bundle: CustomerXM Expert + Qualtrics Platform Essentials Certification
Bundle: CustomerXM Expert + Qualtrics Platform Essentials Certification
Purchase the CustomerXM Expert and Qualtrics Platform Essentials certification exams together for a $100 discount.
$500
2 Courses
Premiumgreen-cxCustomerXMCertificationpurchased-flagExperienced UserLearning Journeyscertification-styles
Bundle: EmployeeXM Expert + Qualtrics Platform Essentials Certification
Bundle: EmployeeXM Expert + Qualtrics Platform Essentials Certification
Purchase the EmployeeXM Expert and Qualtrics Platform Essentials certification exams together for a $100 discount.
$500
2 Courses
blue-exPremiumEmployeeXMCertificationpurchased-flagExperienced UserLearning Journeyscertification-styles
Bundle: CoreXM Expert + Qualtrics Platform Essentials Certification
Bundle: CoreXM Expert + Qualtrics Platform Essentials Certification
Purchase the CoreXM Expert and Qualtrics Platform Essentials certification exams together for a $100 discount.
$500
2 Courses
CoreXMPremiumblack-cmDesignXMCertificationpurchased-flagExperienced UserLearning Journeyscertification-styles
Delighted + Qualtrics: Accessing and Distributing a Migrated Project
Delighted + Qualtrics: Accessing and Distributing a Migrated Project
Be able to confidently access your migrated projects, review migrated data and identify the best distribution method for your survey project.
FREE
49 min
Freegreen-cxCustomerXMIndividual Courses
Delighted + Qualtrics: Basics of a Migrated Dashboard
Delighted + Qualtrics: Basics of a Migrated Dashboard
Understand how to interpret your migrated Qualtrics Dashboard to gather key insights from your data.
FREE
26 min
Freegreen-cxCustomerXMIndividual Courses
Delighted + Qualtrics: Advancing Your Survey
Delighted + Qualtrics: Advancing Your Survey
Understand how to use Qualtrics survey building features in order to scale your CX Program.
FREE
90 min
Freegreen-cxCustomerXMIndividual Courses
Delighted + Qualtrics: Analyzing Data with Stats iQ
Delighted + Qualtrics: Analyzing Data with Stats iQ
Be able to uncover meaningful insights with Stats iQ analysis.
FREE
39 min
Freegreen-cxCustomerXMIndividual Courses
Delighted + Qualtrics: Advancing Your Dashboard
Delighted + Qualtrics: Advancing Your Dashboard
Build effective Dashboards that inspire key stakeholders to take action.
FREE
126 min
Freegreen-cxCustomerXMIndividual Courses
Qualtrics Platform Essentials Certification Exam - $100 USD
Qualtrics Platform Essentials Certification Exam - $100 USD
Complete the associated final project to solidify your learning. Then schedule your certification exam with our online proctoring partner to prove your expertise.
$100
140 min
CoreXMBrandXMPremiumDesignXMNew UserCustomerXMEmployeeXMlevel-1-xmCertificationqpe_expirationIndividual Coursescertification-styles
Bundle: Qualtrics Platform Essentials + XM Fundamentals Certification
Bundle: Qualtrics Platform Essentials + XM Fundamentals Certification
Purchase the Qualtrics Platform Essentials and XM Fundamentals certification exams together for a $100 discount.
$100
2 Courses
CoreXMPremiumDesignXMNew UserCustomerXMEmployeeXMlevel-1-xmXM InstituteCertificationpurchased-flagLearning Journeyscertification-styles
Customizing Your EX Project
Customizing Your EX Project
Drive higher response rates and avoid survey fatigue by tailoring the survey experience to each individual employee and styling your project with appropriate branding.
FREE
10 min
Freeblue-exNew UserEmployeeXMEmbedded DataOn-Demand VideosIndividual Courses
Managing a Customer Directory for Distribution
Managing a Customer Directory for Distribution
Learn to effectively communicate with your customers by creating and maintaining a singular platform for contacts.
FREE
90 min
FreeDomo - CXEgreen-cxCustomerXMCertificationExperienced UserIndividual CoursesOn-Demand Articles
On-Demand Webinar - Level Up Your CX Program
On-Demand Webinar - Level Up Your CX Program
Ready to take your CX program to new heights? Here’s your chance to see some of the advanced features in CustomerXM and how they can help you boost your CX program.
FREE
60 min
Freegreen-cxCustomerXMLive Trainingregistered-flagOn-Demand WebinarIndividual CoursesThought Leadership
Reporting EX Dashboard Data
Reporting EX Dashboard Data
Strategically present your employee feedback to highlight areas of improvement and drive meaningful action.
FREE
125 min
Freeblue-exDomo - EXEDashboardsEmployeeXMCertificationExperienced UserIndividual CoursesOn-Demand Articles
Reporting Your EX Feedback
Reporting Your EX Feedback
Drive organization-wide adoption of dashboards and reports by learning how to create comprehensive charts, graphs, and tables.
FREE
43 min
Freeblue-exNew UserDashboardsEmployeeXMOn-Demand VideosIndividual Courses
Customizing Your 360 Project
Customizing Your 360 Project
Drive higher response rates and avoid survey fatigue by tailoring the survey experience to each individual employee and styling your project with appropriate branding.
FREE
12 min
Freeblue-exNew UserEmployeeXMOn-Demand VideosIndividual Courses
Delighted +Qualtrics: Taking Action and Closing the Loop
Delighted +Qualtrics: Taking Action and Closing the Loop
Leverage our Close the Loop tools to prioritize and respond to customer feedback.
FREE
30 min
Freegreen-cxCustomerXMIndividual Courses
Delighted + Qualtrics: Analyzing Data with Text iQ
Delighted + Qualtrics: Analyzing Data with Text iQ
Understand about the importance of text sentiment when analyzing feedback.
FREE
43 min
Freegreen-cxCustomerXMIndividual Courses
Delighted + Qualtrics: How to Manage the XM Directory
Delighted + Qualtrics: How to Manage the XM Directory
Learn how to effectively manage your Directory and Directory Contacts.
FREE
63 min
Freegreen-cxCustomerXMIndividual Courses
On-Demand Webinar - CoreXM Product Innovation
On-Demand Webinar - CoreXM Product Innovation
Hear about the latest product updates for Qualtrics CoreXM.
FREE
40 min
FreeCoreXMblack-cmDesignXMLive Trainingregistered-flagOn-Demand WebinarIndividual CoursesProduct Innovations
On-Demand Webinar - Designing a Survey
On-Demand Webinar - Designing a Survey
This training is designed for anyone new to the discipline of XM and the Qualtrics platform. Learn how to confidently design a survey, based on best practice methodologies, and configure survey logic and settings to create a personalized experience.
FREE
60 min
FreeCoreXMBrandXMDesignXMNew UserCustomerXMEmployeeXMlevel-1-xmLive TrainingGetting Startedregistered-flagOn-Demand WebinarIndividual Courses
On-Demand Webinar - Reporting in Qualtrics
On-Demand Webinar - Reporting in Qualtrics
This training is designed to help you effectively report your data and share it with necessary stakeholders. Learn how to design and customize your reports and dashboards to effectively tell a story.
FREE
60 min
FreeCoreXMBrandXMDesignXMNew UserCustomerXMEmployeeXMlevel-1-xmLive TrainingGetting Startedregistered-flagOn-Demand WebinarIndividual Courses
Live Webinar - Designing a Survey
Live Webinar - Designing a Survey
This training is designed for anyone new to the discipline of XM and the Qualtrics platform. Learn how to confidently design a survey, based on best practice methodologies, and configure survey logic and settings to create a personalized experience.
FREE
60 min
FreeCoreXMBrandXMDesignXMNew UserCustomerXMlevel-1-xmLive TrainingGetting Startedregistered-flagIndividual CoursesUpcoming Live Webinar
オンデマンドウェビナー - iQ中級編
オンデマンドウェビナー - iQ中級編
改善アクションに繋がる機能、クアルトリクスのiQでデータ分析リテラシーを身につけるセミナー
FREE
71 min
FreeCoreXMBrandXMDesignXMJapaneseCustomerXMEmployeeXMlevel-1-xmLive Trainingregistered-flagExperienced UserOn-Demand WebinarIndividual Courses
Delighted + Qualtrics: What's Next ?
Delighted + Qualtrics: What's Next ?
Be familiar with the resources available to you as you grow and expand your CX program.
FREE
3 min
Freegreen-cxCustomerXMIndividual Courses
Introduction to the Delighted + Qualtrics Graduation Program
Introduction to the Delighted + Qualtrics Graduation Program
Familiarize yourself with key differences between Delighted and Qualtrics, and become comfortable with Qualtrics terms and account navigation.
FREE
27 min
Freegreen-cxCustomerXMIndividual Courses
CustomerXM Expert Certification Exam - $500 USD
CustomerXM Expert Certification Exam - $500 USD
Complete the associated final project to solidify your learning. Then schedule your certification exam with our online proctoring partner to prove your expertise.
$500
241 min
Premiumgreen-cxCustomerXMCertificationcx_expirationExperienced UserIndividual Coursesexperience-customercertification-styles
Implementing Best Practices in Dashboard Design
Implementing Best Practices in Dashboard Design
Provide the optimal dashboard experience for your viewers by learning how to cater to your audience, utilize design principles, and other associated best practices.
FREE
155 min
Freexz-newgreen-cxCustomerXMDashboardsExperienced UserOn-Demand Articles
CXフォローアップを自動化する
CXフォローアップを自動化する
アクションを使ってフォローアップが必要な場合に通知を自動化する
FREE
7 min
Freegreen-cxJapaneseNew UserWorkflowsCustomerXMOn-Demand VideosIndividual Courses
CXアンケート回答を収集する
CXアンケート回答を収集する
アンケートを参加者に効率的に通知、配信、および管理する方法を学ぶことにより、アンケート回答率を高めます
FREE
41 min
Freegreen-cxJapaneseNew UserCustomerXMXM DirectoryOn-Demand VideosIndividual Courses
プロジェクトを作成する
プロジェクトを作成する
プロジェクト、質問タイプ、及び、簡単なロジックの構築方法を学ぶことで、効果的なアンケートプロジェクトを作成する
FREE
27 min
FreeCoreXMblack-cmDesignXMJapaneseNew UserOn-Demand VideosIndividual Courses
プロジェクトを完成させる
プロジェクトを完成させる
回答者に最適なアンケート体験を提供する為にアンケートのローカライゼーションとスタイリングについて学ぶ
FREE
9 min
FreeCoreXMblack-cmDesignXMJapaneseNew UserOn-Demand VideosIndividual Courses
アンケート回答を収集する
アンケート回答を収集する
アンケートを参加者に効率的に通知、配信、および管理する方法を学ぶことにより、アンケート回答率を高めます
FREE
22 min
FreeCoreXMblack-cmDesignXMJapaneseNew UserOn-Demand VideosIndividual Courses
アンケートの回答データを理解する
アンケートの回答データを理解する
回答データの管理、フィルターの使用、エキスポートをすることによりデータ分析と解釈方法について学ぶ
FREE
15 min
FreeCoreXMblack-cmDesignXMJapaneseNew UserOn-Demand VideosIndividual Courses
アンケート結果をレポートにする
アンケート結果をレポートにする
チャート、グラフ、およびテーブルの作成方法を学ぶことにより、結果のレポートを作成し、組織全体に共有します
FREE
13 min
FreeCoreXMblack-cmDesignXMJapaneseNew UserOn-Demand VideosIndividual Courses
XM Professional Certification Application
XM Professional Certification Application
Learn more about the XM Professional certification and complete the application.
FREE
PremiumDomo - XMPlevel-1-xmXM InstituteExperienced UserIndividual Courses
EXプロジェクトを作成する
EXプロジェクトを作成する
プロジェクト、質問タイプ、及び、簡単なロジックの構築方法を学ぶことで、効果的な従業員エンゲージメントプロジェクトを作成する
FREE
23 min
Freeblue-exJapaneseNew UserEmployeeXMOn-Demand VideosIndividual Courses
EXプロジェクトを完成させる
EXプロジェクトを完成させる
従業員に最適なアンケート体験を提供する為にアンケートのローカライゼーションとスタイリングについて学ぶ
FREE
15 min
Freeblue-exJapaneseNew UserEmployeeXMOn-Demand VideosIndividual Courses
On-Demand Webinar - Automating Processes with Qualtrics Workflows
On-Demand Webinar - Automating Processes with Qualtrics Workflows
Join Qualtrics and San Mateo County’s Public Health Department for a demonstration on designing and implementing Workflows to automate processes and drive action within Qualtrics programs. San Mateo County will provide an overview of their Rapid Health Assessment solution, and Qualtrics will demonstrate how to create Workflows in the platform.
FREE
60 min
FreeCoreXMDesignXMCustomerXMlevel-1-xmLive TrainingPublic Sectorregistered-flagOn-Demand WebinarIndividual Courses
On-Demand Webinar - Understanding StatsiQ and TextiQ for the Public Sector
On-Demand Webinar - Understanding StatsiQ and TextiQ for the Public Sector
Join Qualtrics for a training demonstration of its StatsiQ and TextiQ functions and learn how to optimize their use for public sector programs.
FREE
60 min
FreeCoreXMCustomerXMlevel-1-xmLive TrainingPublic Sectorregistered-flagText iQ / Stats iQOn-Demand WebinarIndividual Courses
オンデマンドウェビナー - iQ初級編
オンデマンドウェビナー - iQ初級編
エクスペリエンス管理(XM)に必要な クアルトリクス機能ご紹介セミナー
FREE
71 min
FreeCoreXMBrandXMDesignXMJapaneseProductXMCustomerXMEmployeeXMlevel-1-xmLive Trainingregistered-flagExperienced UserOn-Demand WebinarIndividual Courses
On-Demand Webinar - CustomerXM Product Innovation
On-Demand Webinar - CustomerXM Product Innovation
Hear about the latest product updates for Qualtrics CustomerXM.
FREE
30 min
Freegreen-cxCustomerXMLive Trainingregistered-flagOn-Demand WebinarIndividual CoursesProduct Innovations
On-Demand Webinar - Qualtrics Vaccine Attestation Demonstration
On-Demand Webinar - Qualtrics Vaccine Attestation Demonstration
Join Qualtrics for an overview and demonstration of our Vaccine Attestation solution, which we developed to help organizations meet various mandates around COVID-19 vaccination and testing.
FREE
45 min
FreeCustomerXMEmployeeXMlevel-1-xmLive TrainingPublic Sectorregistered-flagOn-Demand WebinarIndividual Courses
On-Demand Webinar - From Measurement to Management: Modernize Your Customer Insights
On-Demand Webinar - From Measurement to Management: Modernize Your Customer Insights
In this webinar you’ll learn how you can produce richer insights that ultimately lead to better customer experiences and business outcomes. We’ll explore the key capabilities required to transform your program as well as purpose-built tools to enable greater success.
FREE
60 min
FreeCoreXMgreen-cxCustomerXMXM InstituteLive Trainingregistered-flagOn-Demand WebinarIndividual CoursesThought Leadership
Live Webinar - Launching a Survey
Live Webinar - Launching a Survey
Learn the methods of distribution available within Qualtrics, and which distribution methods best suit your needs.
FREE
60 min
FreeCoreXMBrandXMDesignXMNew UserCustomerXMlevel-1-xmLive TrainingGetting Startedregistered-flagIndividual CoursesUpcoming Live Webinar
On-Demand Webinar - Level Up Your EX Program
On-Demand Webinar - Level Up Your EX Program
Ready to take your EX program to new heights? Here’s your chance to see some of the most requested product insights.
FREE
60 min
Freeblue-exEmployeeXMLive Trainingregistered-flagOn-Demand WebinarIndividual CoursesThought Leadership
On-Demand Webinar - EmployeeXM Product Innovation
On-Demand Webinar - EmployeeXM Product Innovation
Hear about the latest product updates for Qualtrics EmployeeXM.
FREE
45 min
Freeblue-exEmployeeXMLive Trainingregistered-flagOn-Demand WebinarIndividual CoursesProduct Innovations
EXフォローアップを自動化する
EXフォローアップを自動化する
アクションを使ってフォローアップが必要な場合に通知を自動化する
FREE
6 min
Freeblue-exJapaneseNew UserWorkflowsEmployeeXMOn-Demand VideosIndividual Courses
EXプロジェクトをカスタマイズする
EXプロジェクトをカスタマイズする
各従業員向けにアンケート体験をカスタマイズする設定方法を学ぶことで、アンケートの回答率を高めます
FREE
4 min
Freeblue-exJapaneseNew UserEmployeeXMOn-Demand VideosIndividual Courses
EXアンケート回答を収集する
EXアンケート回答を収集する
アンケートを参加者に効率的に通知、配信、および管理する方法を学ぶことにより、アンケート回答率を高めます
FREE
42 min
Freeblue-exJapaneseNew UserEmployeeXMOn-Demand VideosIndividual Courses
ウェブサイト上でユーザーフィードバックを取得する
ウェブサイト上でユーザーフィードバックを取得する
ウェブサイト上でユーザーフィードバックを取得する機能の設定方法
FREE
18 min
Freegreen-cxJapaneseNew UserCustomerXMDigital FeedbackOn-Demand VideosIndividual Courses
CXプロジェクトをカスタマイズする
CXプロジェクトをカスタマイズする
顧客タイプに応じてアンケート体験をカスタマイズする設定方法を学ぶことで、アンケートの回答率を高めます
FREE
12 min
Freegreen-cxJapaneseNew UserCustomerXMOn-Demand VideosIndividual Courses
CXアンケートの回答データを理解する
CXアンケートの回答データを理解する
回答データの管理、フィルターの使用、エキスポートをすることによりデータ分析と解釈方法について学ぶ
FREE
13 min
Freegreen-cxJapaneseNew UserCustomerXMOn-Demand VideosIndividual Courses
On-Demand Webinar - K-12 Uses and Solutions Updates
On-Demand Webinar - K-12 Uses and Solutions Updates
Join us as we discuss new solutions, features, and use cases relevant to our K-12 users.
FREE
60 min
FreeCoreXMDesignXMEducationCustomerXMEmployeeXMlevel-1-xmLive Trainingregistered-flagOn-Demand WebinarIndividual CoursesProduct Innovations
B2B Account Management Command Center
B2B Account Management Command Center
Learn how to use the Account Management Command Center to integrate your X & O data
FREE
45 min
Freegreen-cxCustomerXMExperienced UserIndividual Courses
オンデマンドウェビナー - 15分で基礎から学び直すCX
オンデマンドウェビナー - 15分で基礎から学び直すCX
エクスペリエンス管理(XM)に必要なクアルトリクスCXご紹介セミナー
FREE
61 min
green-cxJapaneseNew UserCustomerXMXM Instituteregistered-flagOn-Demand WebinarIndividual Courses
オンデマンドウェビナー - 360度多面評価の概要
オンデマンドウェビナー - 360度多面評価の概要
効果の見える具体的なマネジャー・アクションを クアルトリクスのエンゲージメント調査 & 360 評価で実現!
FREE
59 min
Freeblue-exJapaneseEmployeeXMregistered-flagExperienced UserOn-Demand WebinarIndividual Courses
CXプロジェクトを作成する
CXプロジェクトを作成する
プロジェクト、質問タイプ、及び、簡単なロジックの構築方法を学ぶことで、効果的なアンケートプロジェクトを作成する
FREE
28 min
Freegreen-cxJapaneseNew UserCustomerXMOn-Demand VideosIndividual Courses
プロジェクトをカスタマイズする
プロジェクトをカスタマイズする
アンケート体験をカスタマイズする設定方法を学ぶことで、アンケートの回答率を高めます
FREE
17 min
FreeCoreXMblack-cmDesignXMJapaneseNew UserOn-Demand VideosIndividual Courses
EXアンケートの回答データを分析する
EXアンケートの回答データを分析する
データと分析タブの利用方法と、テキストIQを使ったアンケートデータの最大限の活用方法を確認する
FREE
25 min
Freeblue-exJapaneseNew UserEmployeeXMOn-Demand VideosText iQ / Stats iQIndividual Courses
EXアンケートの回答データを理解する
EXアンケートの回答データを理解する
回答データの管理、フィルターの使用、エキスポートをすることによりデータ分析と解釈方法について学ぶ
FREE
11 min
Freeblue-exJapaneseNew UserEmployeeXMOn-Demand VideosIndividual Courses
EXアンケート結果をダッシュボードで表示する
EXアンケート結果をダッシュボードで表示する
チャート、グラフ、およびテーブルの作成方法を学ぶことにより、結果のダッシュボードを作成し、組織全体に共有します
FREE
54 min
Freeblue-exJapaneseNew UserDashboardsEmployeeXMOn-Demand VideosIndividual Courses
CXアンケートの回答データを分析する
CXアンケートの回答データを分析する
データと分析タブの利用方法と、テキストiQを使ったアンケートデータの最大限の活用方法を確認する
FREE
107 min
Freegreen-cxJapaneseNew UserCustomerXMOn-Demand VideosText iQ / Stats iQIndividual Courses
CXプロジェクトを完成させる
CXプロジェクトを完成させる
顧客に最適なアンケート体験を提供する為にアンケートのローカライゼーションとスタイリングについて学ぶ
FREE
14 min
Freegreen-cxJapaneseNew UserCustomerXMOn-Demand VideosIndividual Courses
Distributing EX Projects
Distributing EX Projects
Effectively communicate with your employees to emphasize the value of their feedback and enhance employee listening.
FREE
21 min
Freeblue-exDomo - EXEEmployeeXMCertificationExperienced UserIndividual CoursesOn-Demand Articles
EXエンゲージメント・パルスにおける2回目以降のプロジェクトの準備方法
EXエンゲージメント・パルスにおける2回目以降のプロジェクトの準備方法
FREE
41 min
Freeblue-exJapaneseNew UserEmployeeXMOn-Demand VideosIndividual Courses
Becoming an Effective Brand Administrator
Becoming an Effective Brand Administrator
Learn about the skills and tools that will help you manage your organization’s Qualtrics users.
FREE
33 min
FreeCoreXMBrandXMDesignXMProductXMCustomerXMlevel-1-xmExperienced UserOn-Demand VideosIndividual CoursesBrand Administration
Distributing to Your Target Audiences
Distributing to Your Target Audiences
Learn how to manage a directory of panelists and collect effective feedback from it through various communication methods.
FREE
81 min
FreeCoreXMblack-cmDesignXMDomo - CMEXM DirectoryCertificationExperienced UserIndividual CoursesOn-Demand Articles
Collecting 360 Feedback
Collecting 360 Feedback
Learn how to manage your participants and communicate with them to launch response collection.
FREE
20 min
Freeblue-exNew UserEmployeeXMOn-Demand VideosIndividual Courses
Closing the Loop with Customers
Closing the Loop with Customers
Leverage ticketing and case management to rapidly prioritize and respond to customer feedback.
FREE
58 min
FreeDomo - CXEgreen-cxWorkflowsCustomerXMCertificationExperienced UserIndividual CoursesOn-Demand Articles
Collecting EX Feedback
Collecting EX Feedback
Drive survey response rates by learning how to efficiently manage, distribute to, and communicate with, your participants.
FREE
19 min
Freeblue-exNew UserEmployeeXMOn-Demand VideosIndividual Courses
Using Stats iQ to Identify Key Drivers
Using Stats iQ to Identify Key Drivers
Take what you know about Stats iQ and apply it to go deeper with regression to discover what drives your key outcomes.
FREE
33 min
FreeCoreXMblack-cmDesignXMCustomerXMExperienced UserOn-Demand VideosText iQ / Stats iQIndividual Courses
Configuring Your 360 Project
Configuring Your 360 Project
Create a multi-rater feedback project by discovering how to build projects, question types, and how to use basic logic.
FREE
21 min
Freeblue-exNew UserEmployeeXMOn-Demand VideosIndividual Courses
Designing a Transactional Study
Designing a Transactional Study
Develop a transactional study that listens to your customers at a specific touchpoint, and allows you to hone in on a particular event or stage in their experience with your organization.
FREE
37 min
Freegreen-cxCustomerXMExperienced UserOn-Demand VideosIndividual Courses
Sharing Your EX Project
Sharing Your EX Project
Save time by storing frequently used content in libraries and working collaboratively on projects with colleagues.
FREE
7 min
Freeblue-exNew UserEmployeeXMOn-Demand VideosIndividual Courses
Sharing Your Research Project
Sharing Your Research Project
Save time by storing frequently used content in libraries and working collaboratively on projects with colleagues. Applies to Qualtrics CoreXM and DesignXM products.
FREE
7 min
FreeCoreXMBrandXMblack-cmDesignXMNew UserOn-Demand VideosIndividual Courses
Sharing Your CX Project
Sharing Your CX Project
Save time by storing frequently used content in libraries and working collaboratively on projects with colleagues.
FREE
7 min
Freegreen-cxNew UserCustomerXMOn-Demand VideosIndividual Courses
Managing Brand Tracking Dashboards
Managing Brand Tracking Dashboards
In this course, you will learn about the fundamentals of managing a Brand Tracking Dashboard in Qualtrics.
FREE
176 min
FreeBrandXMpurple-bxDashboardsExperienced UserIndividual CoursesOn-Demand Articles
Sharing Your 360 Project
Sharing Your 360 Project
Save time by storing frequently used content in libraries and working collaboratively on projects with colleagues.
FREE
7 min
Freeblue-exNew UserEmployeeXMOn-Demand VideosIndividual Courses
Understanding Your 360 Feedback
Understanding Your 360 Feedback
Learn how to interpret your response data and better prepare for reporting by managing responses, using filters, and exporting raw data.
FREE
10 min
Freeblue-exNew UserEmployeeXMOn-Demand VideosIndividual Courses
Understanding Your EX Feedback
Understanding Your EX Feedback
Learn how to interpret your response data and better prepare it for further analysis by managing responses, using filters, and exporting raw data.
FREE
9 min
Freeblue-exNew UserEmployeeXMOn-Demand VideosIndividual Courses
Customizing Survey Experiences
Customizing Survey Experiences
Learn how to utilize the tools necessary to build a complex survey that meets the needs of your research and improves response quality.
FREE
101 min
FreeCoreXMblack-cmDesignXMDomo - CMECertificationEmbedded DataExperienced UserIndividual CoursesOn-Demand Articles
Launching Your Exit Survey
Launching Your Exit Survey
Keep employees longer at your organization by triggering an exit survey before they leave to identify the key reasons for attrition.
FREE
22 min
Freeblue-exEmployeeXMExperienced UserOn-Demand VideosIndividual Courses
Building An Advanced Survey
Building An Advanced Survey
Learn about the question types, methodologies, and survey design tools necessary to create specialized research projects.
FREE
87 min
FreeCoreXMblack-cmDesignXMDomo - CMECertificationExperienced UserIndividual CoursesOn-Demand Articles
Designing a Research Process
Designing a Research Process
Guide your organization towards insights by breaking down problems to define research questions that can be solved with Qualtrics.
FREE
16 min
FreeCoreXMBrandXMblack-cmDesignXMProductXMCustomerXMEmployeeXMExperienced UserOn-Demand VideosIndividual Courses
Understanding Your Research Feedback
Understanding Your Research Feedback
Explore the different ways to view and organize your data through managing results, recoding values, and exporting & importing response data. Applies to Qualtrics CoreXM and DesignXM products.
FREE
23 min
FreeCoreXMBrandXMblack-cmDesignXMNew UserOn-Demand VideosIndividual Courses
Configuring Your EX Project
Configuring Your EX Project
Create an engaging employee experience project by discovering how to build projects, questions types, and how to use basic logic.
FREE
21 min
Freeblue-exNew UserEmployeeXMOn-Demand VideosIndividual Courses
Identifying Experience Journeys
Identifying Experience Journeys
Learn how to use Experience Journeys to measure, visualize, and analyze the key experience data points along a customer journey
FREE
60 min
Freegreen-cxCustomerXMDashboardsExperienced UserIndividual CoursesOn-Demand Articles
Collecting CX Feedback
Collecting CX Feedback
Launch your project successfully by determining the appropriate distribution channel.
FREE
25 min
Freegreen-cxNew UserCustomerXMXM DirectoryOn-Demand VideosIndividual Courses
Capturing Customer Experience Metrics
Capturing Customer Experience Metrics
Learn strategies for identifying the appropriate customer experience metrics to achieve your program goals and applying survey design best practices.
FREE
91 min
FreeDomo - CXEgreen-cxCustomerXMCertificationExperienced UserIndividual CoursesOn-Demand Articles
Reporting Your Research Feedback
Reporting Your Research Feedback
Customize data visualizations with graphs and tables that display aggregate data in a comprehensive, shareable report. Applies to the Qualtrics CoreXM product.
FREE
8 min
FreeCoreXMBrandXMblack-cmDesignXMNew UserOn-Demand VideosIndividual Courses
Creating Customer Experience Dashboards
Creating Customer Experience Dashboards
Build effective dashboards that visualize your CX data and inspire stakeholders to take action.
FREE
235 min
FreeDomo - CXEgreen-cxCustomerXMDashboardsCertificationExperienced UserIndividual CoursesOn-Demand Articles
E-­Commerce Experience Optimization
E-­Commerce Experience Optimization
Learn about this pre-built Digital CX program that uses best practices to help you understand customer needs and preferences, leading to insights that can improve customer conversion and retention.
FREE
27 min
FreeCustomerXMexperience-customer
Designing a Relational Study
Designing a Relational Study
Develop a relational study that aids your organization in better understanding the ongoing relationships that customers have with you and what drives them.
FREE
38 min
Freegreen-cxCustomerXMExperienced UserOn-Demand VideosIndividual Courses
Examining Data with Crosstabs
Examining Data with Crosstabs
Learn to use Qualtrics' cross-tabulation tool to identify key relationships in your data
FREE
20 min
Freeblack-cmDesignXMCustomerXMExperienced UserOn-Demand VideosIndividual Courses
Collecting Research Feedback
Collecting Research Feedback
Learn how to manage contacts and distribute your survey through different channels to engage your target audiences and drive response rates. Applies to Qualtrics CoreXM and DesignXM products.
FREE
14 min
FreeCoreXMBrandXMblack-cmDesignXMNew UserOn-Demand VideosIndividual Courses
Architecting Your Employee Feedback Program
Architecting Your Employee Feedback Program
Prioritize and measure key touchpoints along the employee lifecycle to maximize the value your employees bring to the organization.
FREE
13 min
Freeblue-exEmployeeXMExperienced UserOn-Demand VideosIndividual Coursesexperience-employee
XM Basecamp Live Series: Implementing a Digital Feedback Program
XM Basecamp Live Series: Implementing a Digital Feedback Program
You will learn how to set up a program that allows you to collect feedback through surveys deployed on your digital platforms, both website and app.
$100
2 hours
Premiumgreen-cxCustomerXMLive Trainingregistered-flagDigital FeedbackIndividual Coursesexperience-customerUpcoming Live Webinar
On-Demand Webinar - Analyzing Data
On-Demand Webinar - Analyzing Data
This training is designed to help you understand how to manage and analyze your collected data. Learn how to use the iQ suite to effectively analyze your data and draw insights.
FREE
60 min
FreeCoreXMBrandXMDesignXMNew UserCustomerXMEmployeeXMlevel-1-xmLive TrainingGetting Startedregistered-flagOn-Demand WebinarIndividual Courses
On-Demand Webinar - Building Website Intercepts for the Public Sector
On-Demand Webinar - Building Website Intercepts for the Public Sector
Join our public sector Customer Success team to learn how to create website intercepts, and leverage dashboards and actions to close the loop across departments and stakeholders.
FREE
60 min
FreeCoreXMCustomerXMlevel-1-xmLive TrainingPublic SectorBest Practicesregistered-flagDigital FeedbackOn-Demand WebinarIndividual Courses
EmployeeXM Expert Certification Exam - $500 USD
EmployeeXM Expert Certification Exam - $500 USD
Complete the associated final project to solidify your learning. Then schedule your certification exam with our online proctoring partner to prove your expertise.
$500
90 min
blue-exPremiumEmployeeXMCertificationex_expirationExperienced UserIndividual Coursesexperience-employeecertification-styles
Sampling the Right Audience
Sampling the Right Audience
Ensure you distribute your survey to the optimal number of respondents from the right audience so you can be confident in your data.
FREE
30 min
FreeCoreXMBrandXMblack-cmDesignXMProductXMCustomerXMEmployeeXMExperienced UserOn-Demand VideosIndividual Courses
Customizing Your Research Project
Customizing Your Research Project
Explore the advanced tools and features that allow you to tailor the survey experience of your respondents and improve your response collection. Applies to Qualtrics CoreXM and DesignXM products.
FREE
18 min
FreeCoreXMBrandXMblack-cmDesignXMNew UserEmbedded DataOn-Demand VideosIndividual Courses
Applying Best Practices in Questionnaire Design
Applying Best Practices in Questionnaire Design
Master the art of survey building by implementing fundamental best practices that all researchers must know in order to collect high quality data.
FREE
29 min
FreeCoreXMBrandXMblack-cmDesignXMProductXMCustomerXMEmployeeXMExperienced UserOn-Demand VideosIndividual Courses
Understanding Your CX Feedback
Understanding Your CX Feedback
Learn to correctly interpret your data by understanding how feedback is displayed in Data & Analysis.
FREE
13 min
Freegreen-cxNew UserCustomerXMOn-Demand VideosIndividual Courses
Understanding Survey Data
Understanding Survey Data
The raw data your survey collects is stored in Data & Analysis. Here you will have access to all Recorded Responses as well as Responses in Progress. In this course you will learn how to view and manage these responses.
FREE
38 min
FreeCoreXMBrandXMDesignXMDomo - QPENew UserCustomerXMEmployeeXMlevel-1-xmCertificationIndividual CoursesOn-Demand Articles
Customizing Your CX Project
Customizing Your CX Project
Drive higher response rates and avoid survey fatigue by tailoring the survey experience to each individual customer and styling your project with appropriate branding.
FREE
13 min
Freegreen-cxNew UserCustomerXMEmbedded DataOn-Demand VideosIndividual Courses
Introducing Employee Experience Programs
Introducing Employee Experience Programs
Independently create an Employee Experience program with a clear and strategic roadmap, underpinned by survey design best practices to measure the relevant outcome metrics.
FREE
141 min
Freeblue-exDomo - EXEWorkflowsEmployeeXMCertificationExperienced UserIndividual CoursesOn-Demand Articles
Building and Sharing a Dashboard
Building and Sharing a Dashboard
Learn how to use Qualtrics to build a beautiful dashboard that effectively communicates insights from your CX programs to your entire organization.
FREE
82 min
Freegreen-cxCustomerXMDashboardsExperienced UserOn-Demand VideosIndividual Courses
Reporting Your 360 Feedback
Reporting Your 360 Feedback
Display your data by learning how to create individualized, easily digestible subject reports for your employees.
FREE
16 min
Freeblue-exNew UserDashboardsEmployeeXMOn-Demand VideosIndividual Courses
Distributing a Survey Project
Distributing a Survey Project
After building and publishing your survey, you are ready to send your survey to collect data. There are several Distribution methods available in Qualtrics, in this module we explore the most commonly used.
FREE
52 min
FreeCoreXMBrandXMDesignXMDomo - QPENew UserCustomerXMEmployeeXMlevel-1-xmCertificationIndividual CoursesOn-Demand Articles
Designing Outer Loop Feedback Systems
Designing Outer Loop Feedback Systems
Align program reviews with management reporting cycles to enable a cross-functional voice on processes and policies that impact customer experience.
FREE
28 min
Freegreen-cxWorkflowsCustomerXMExperienced UserOn-Demand VideosIndividual Courses
Designing Your Exit Survey
Designing Your Exit Survey
Find out why employees are leaving the organization and reduce attrition rates by collecting relevant metrics, asking the right questions, and avoiding survey bias.
FREE
35 min
Freeblue-exEmployeeXMExperienced UserOn-Demand VideosIndividual Courses
Using Text iQ to Analyze Feedback
Using Text iQ to Analyze Feedback
Use Text iQ to form topics to understand what matters most to customers and take meaningful action.
FREE
38 min
FreeCoreXMblack-cmDesignXMCustomerXMExperienced UserOn-Demand VideosText iQ / Stats iQIndividual Courses
Exploring and Analyzing EX Data
Exploring and Analyzing EX Data
Organize and analyze your collected data to uncover new employee insights.
FREE
36 min
Freeblue-exDomo - EXEEmployeeXMCertificationExperienced UserText iQ / Stats iQIndividual CoursesOn-Demand Articles
An Introduction to Brand Tracking in Qualtrics
An Introduction to Brand Tracking in Qualtrics
In this course, you will learn how Brand Tracking relates to Brand Experience Management, the key brand indicators measured in Brand Tracking, how to plan and set up your Brand Tracker in Qualtrics, and navigating the project once set up.
FREE
54 min
FreeBrandXMNew Userpurple-bxIndividual CoursesOn-Demand Articles
Automating CX Follow Ups
Automating CX Follow Ups
Notify your team when a customer interaction requires follow-up by utilizing Workflows & Tasks.
FREE
8 min
Freegreen-cxNew UserWorkflowsCustomerXMOn-Demand VideosIndividual Courses
Managing EX Participants
Managing EX Participants
Efficiently manage and maintain employees within your EX program to provide a personalized experience based on employee information and reporting relationships.
FREE
92 min
Freeblue-exDomo - EXEEmployeeXMCertificationExperienced UserIndividual CoursesOn-Demand Articles
Driving Response Rates
Driving Response Rates
Obtain the data you need by implementing survey design and distribution methods that drive high response rates.
FREE
27 min
FreeCoreXMBrandXMblack-cmDesignXMProductXMCustomerXMEmployeeXMExperienced UserOn-Demand VideosIndividual Courses
Utilizing Frontline Feedback in Customer Experience
Utilizing Frontline Feedback in Customer Experience
Learn how to create a Frontline Feedback Project and report on this feedback in your Dashboard.
FREE
30 min
Freegreen-cxCustomerXMExperienced UserIndividual CoursesOn-Demand Articles
Configuring Your CX Project
Configuring Your CX Project
Learn survey building fundamentals by creating questions and answer choices that engage customers.
FREE
22 min
Freegreen-cxNew UserCustomerXMOn-Demand VideosIndividual Courses
Using Stats iQ to Analyze Data
Using Stats iQ to Analyze Data
Use Stats iQ to explore your customer data, discover relationships between drivers, and create new variables.
FREE
41 min
FreeCoreXMblack-cmDesignXMCustomerXMExperienced UserOn-Demand VideosText iQ / Stats iQexperience-defaultIndividual Courses
Reporting Your CX Feedback
Reporting Your CX Feedback
Design and customize dashboards that showcase your data in an easily digestible format for your internal teams.
FREE
45 min
Freegreen-cxNew UserCustomerXMDashboardsOn-Demand VideosIndividual Courses
Reporting on Your Insights
Reporting on Your Insights
Build comprehensive reports that present information that drives discussion and action on your research.
FREE
115 min
FreeCoreXMblack-cmDesignXMDomo - CMECertificationExperienced UserIndividual CoursesOn-Demand Articles
Using Qualtrics for Standalone Projects
Using Qualtrics for Standalone Projects
Engage more employees with Qualtrics around the office by creating shared registration forms, coordinating schedules for team events, testing knowledge with quizzes, and more.
FREE
41 min
FreeCoreXMblack-cmDesignXMExperienced UserOn-Demand VideosIndividual Coursesexperience-research
Live Webinar - Analyzing Data
Live Webinar - Analyzing Data
This training is designed to help you understand how to manage and analyze your collected data. Learn how to use the iQ suite to effectively analyze your data and draw insights.
FREE
60 min
FreeCoreXMBrandXMDesignXMNew UserCustomerXMlevel-1-xmLive TrainingGetting Startedregistered-flagIndividual CoursesUpcoming Live Webinar
On-Demand Webinar - Utilizing Qualtrics for DE&I
On-Demand Webinar - Utilizing Qualtrics for DE&I
Join the Qualtrics Education team to learn more about how to utilize Qualtrics to help your education organization reach its DE&I goals in this previously recorded webinar.
FREE
60 min
Freeblue-exEducationEmployeeXMLive Trainingregistered-flagOn-Demand WebinarIndividual Courses
On-Demand Webinar - Building Breakthroughs: Mastering the Fundamentals of Experience Design
On-Demand Webinar - Building Breakthroughs: Mastering the Fundamentals of Experience Design
In this session we'll explore how to craft consistently excellent interactions. You’ll also hear how the latest tools can help you share and spread these capabilities across your entire organization.
FREE
60 min
FreeCoreXMblack-cmDesignXMXM InstituteLive Trainingregistered-flagOn-Demand WebinarIndividual CoursesThought Leadership
Live Webinar - Getting Started with EmployeeXM
Live Webinar - Getting Started with EmployeeXM
Learn to build an Employee Engagement, Lifecycle and Pulse project. We’ll cover how to design and launch your survey, and visualize your data with Dashboards.
FREE
60 min
Freeblue-exNew UserEmployeeXMLive TrainingGetting Startedregistered-flagIndividual CoursesUpcoming Live Webinar
On-Demand Webinar - Employee Experience in the ‘New Normal’: How to Drive KPIs with Holistic Engagement
On-Demand Webinar - Employee Experience in the ‘New Normal’: How to Drive KPIs with Holistic Engagement
In this webinar you’ll learn how to empower people across your org to understand and act on employee feedback. We’ll explore hot topics in employee engagement and learn about purpose-built tools that can enable greater success.
FREE
60 min
FreeCoreXMblue-exEmployeeXMXM InstituteLive Trainingregistered-flagOn-Demand WebinarIndividual CoursesThought Leadership
Live Webinar - Employee Experience for K-12 Education
Live Webinar - Employee Experience for K-12 Education
Join the Education Industry team as we discuss Employee Experience in K-12 Education. We will cover how K-12 organizations can build a robust EX program to boost teacher attraction, engagement, and retention in a tough labor market.
FREE
60 min
Freeblue-exEnglishEducationEmployeeXMLive TrainingBest Practicesregistered-flagIndividual CoursesUpcoming Live Webinar
Live Webinar - Reporting in Qualtrics
Live Webinar - Reporting in Qualtrics
This training is designed to help you effectively report your data and share it with necessary stakeholders. Learn how to design and customize your reports and dashboards to effectively tell a story.
FREE
60 min
FreeCoreXMBrandXMDesignXMNew UserCustomerXMlevel-1-xmLive TrainingGetting Startedregistered-flagIndividual CoursesUpcoming Live Webinar
On-Demand Webinar - Transforming Community Engagement with Qualtrics
On-Demand Webinar - Transforming Community Engagement with Qualtrics
Join Qualtrics and Milwaukee County for a discussion of how the County deployed a key COVID-19 community engagement program with Qualtrics.
FREE
60 min
FreeCoreXMCustomerXMlevel-1-xmLive TrainingPublic Sectorregistered-flagOn-Demand WebinarIndividual Courses
On-Demand Webinar - Employee Development on Qualtrics 360
On-Demand Webinar - Employee Development on Qualtrics 360
In this session, Lynly Schambers and Kyle Lindsay from the Qualtrics EX team will show you how our powerful 360 Dashboards help you make better employee development investment decisions.
FREE
60 min
Freeblue-exEmployeeXMLive Trainingregistered-flagOn-Demand WebinarIndividual CoursesThought Leadership
On-Demand Webinar - Digital CX Masterclass
On-Demand Webinar - Digital CX Masterclass
Join this session to see how you can extend your CX program into digital to really improve every interaction your customers have with you.
FREE
60 min
Freegreen-cxCustomerXMLive Trainingregistered-flagDigital FeedbackOn-Demand WebinarIndividual CoursesThought Leadership
On-Demand Webinar - LA County Angelenos in Action Workshop
On-Demand Webinar - LA County Angelenos in Action Workshop
The LA County Department of Public Health will demonstrate how they used Qualtrics to create their contact tracing program. Because of this program LA County can predict COVID-19 spread before results show up in testing data. We'll discuss the program context, and provide an overview of design and implementation.
FREE
112 min
FreeCoreXMCustomerXMlevel-1-xmLive TrainingPublic SectorBest Practicesregistered-flagOn-Demand WebinarIndividual Courses
On-Demand Webinar - Higher Ed Uses and Solutions Update
On-Demand Webinar - Higher Ed Uses and Solutions Update
Learn about new solutions, features, and use cases relevant to our Higher Ed users.
FREE
60 min
FreeCoreXMEducationCustomerXMEmployeeXMlevel-1-xmLive Trainingregistered-flagOn-Demand WebinarIndividual CoursesProduct Innovations
On-Demand Webinar - Level Up Your Research Program
On-Demand Webinar - Level Up Your Research Program
Ready to take your research program to new heights? Here’s your chance to see some of the top-requested features in Qualtrics and how they can help you improve your research programs.
FREE
60 min
FreeCoreXMblack-cmDesignXMLive Trainingregistered-flagOn-Demand WebinarIndividual CoursesThought Leadership
On-Demand Webinar - Launching a Survey
On-Demand Webinar - Launching a Survey
This training is designed to help you understand the methods of distribution available within Qualtrics, and which distribution methods best suit your needs.
FREE
60 min
FreeCoreXMBrandXMDesignXMNew UserCustomerXMEmployeeXMlevel-1-xmLive TrainingGetting Startedregistered-flagOn-Demand WebinarIndividual Courses
アンケートの回答データを分析する
アンケートの回答データを分析する
データと分析タブの利用方法と、テキストIQを使ったアンケートデータの最大限の活用方法を確認する
FREE
4 min
FreeCoreXMblack-cmDesignXMJapaneseNew UserOn-Demand VideosIndividual Courses
On-Demand Webinar - Launching a Website Feedback Program
On-Demand Webinar - Launching a Website Feedback Program
This training is designed to introduce you to setting up programs that allow you to collect feedback through surveys deployed directly from your digital platforms, both website and app.
FREE
60 min
Freegreen-cxCustomerXMLive Trainingregistered-flagDigital FeedbackOn-Demand WebinarIndividual Courses
On-Demand Webinar - Qualtrics Course Evaluations (QClassroom)
On-Demand Webinar - Qualtrics Course Evaluations (QClassroom)
Learn more about how you can best utilize QClassroom for your course evaluation needs, especially during remote learning. You will have the opportunity to get an overview of the program and hear a success story.
FREE
60 min
FreeCoreXMEducationlevel-1-xmLive Trainingregistered-flagOn-Demand WebinarIndividual Courses
Maturing Your EX Program
Maturing Your EX Program
In this unit, learn about the 5 stages of XM maturity, recommendations for getting started and then expanding your maturity journey, and how to use the competency and maturity assessment to drive alignment and support for your EX journey.
FREE
33 min
FreeNew UserEmployeeXMlevel-1-xmXM InstituteOn-Demand VideosIndividual CoursesOn-Demand Articles
Understanding Employee Experience
Understanding Employee Experience
This unit introduces the discipline of employee experience management, explains how humans process their experiences, and explores EX in action as it helps an organization measure and improve.
FREE
31 min
FreeNew UserEmployeeXMlevel-1-xmXM InstituteOn-Demand VideosIndividual CoursesOn-Demand Articles
Six XM Competencies for EX
Six XM Competencies for EX
In this unit, learn about the 6 XM competencies and 20 XM skills and how to apply them to drive the right actions in your EX program.
FREE
111 min
FreeNew UserEmployeeXMlevel-1-xmXM InstituteOn-Demand VideosIndividual CoursesOn-Demand Articles
The XM Operating Framework
The XM Operating Framework
Dive deeper into the XM Operating Framework to learn about the 6 XM competencies and 20 XM skills, the four characteristics of an XM culture, and the essential capabilities of XM technology.
FREE
53 min
FreeNew Userlevel-1-xmXM InstituteOn-Demand VideosIndividual CoursesOn-Demand Articles
Maturing Your XM Program
Maturing Your XM Program
Learn about the five stages of XM maturity, recommendations for maturing an XM program through each stage, and how XM expands across an organization through XM Diffusion Cycles.
FREE
22 min
FreeNew Userlevel-1-xmXM InstituteOn-Demand VideosIndividual CoursesOn-Demand Articles
Introduction to Experience Management
Introduction to Experience Management
Gain an introduction to the discipline of experience management (XM), learn about how humans process experiences, and explore the critical capabilities XM enables in organizations.
FREE
41 min
FreeNew Userlevel-1-xmXM InstituteOn-Demand VideosIndividual CoursesOn-Demand Articles
Designing for Human Beings
Designing for Human Beings
In this course, take what you learn and apply it to designing better human experiences by using tactics to establish deep empathy, create positive memories, and facilitate intuitive decisions.
FREE
63 min
Freelevel-1-xmXM InstituteOn-Demand VideosIndividual CoursesOn-Demand Articles
Fundamentals of Human Experiences
Fundamentals of Human Experiences
Learn about the Human Experience Cycle, a model for understanding how people process experiences and how that impacts their future behaviors.
FREE
30 min
Freelevel-1-xmXM InstituteOn-Demand VideosIndividual CoursesOn-Demand Articles
Humanizing XM
Humanizing XM
This course takes a closer look at what makes human beings so complex - from the essential characteristics that shape how people think and behave to the heuristics people draw on when relying on intuitive thinking when making decisions.
FREE
38 min
Freelevel-1-xmXM InstituteOn-Demand VideosIndividual CoursesOn-Demand Articles
Maturing Your CX Program
Maturing Your CX Program
In this unit, learn about the 5 stages of XM maturity, recommendations for getting started and then expanding your maturity journey, and how to use the competency and maturity assessment to drive alignment and support for your CX journey.
FREE
32 min
FreeNew UserCustomerXMlevel-1-xmXM InstituteOn-Demand VideosIndividual CoursesOn-Demand Articles
Six XM Competencies for CX
Six XM Competencies for CX
In this unit, learn about the 6 XM competencies and 20 XM skills and how to apply them to drive the right actions in your CX program.
FREE
137 min
FreeNew UserCustomerXMlevel-1-xmXM InstituteOn-Demand VideosIndividual CoursesOn-Demand Articles
Understanding Customer Experience
Understanding Customer Experience
This unit introduces the discipline of customer experience management, explains how humans process their experiences, and explores CX in action as it helps an organization measure and improve.
FREE
36 min
FreeNew UserCustomerXMlevel-1-xmXM InstituteOn-Demand VideosIndividual CoursesOn-Demand Articles
CoreXM Expert Certification Exam - $500 USD
CoreXM Expert Certification Exam - $500 USD
Complete the associated final project to solidify your learning. Then schedule your certification exam with our online proctoring partner to prove your expertise.
$500
87 min
CoreXMPremiumblack-cmDesignXMCertificationcm_expirationExperienced UserIndividual Coursesexperience-researchcertification-styles
Qualtrics Platform Essentials Certification Exam - $100 USD
Qualtrics Platform Essentials Certification Exam - $100 USD
Complete the associated final project to solidify your learning. Then schedule your certification exam with our online proctoring partner to prove your expertise.
$100
140 min
CoreXMBrandXMPremiumDesignXMNew UserCustomerXMEmployeeXMlevel-1-xmCertificationqpe_expirationIndividual Coursescertification-styles
Applying Best Practices in Questionnaire Design
Applying Best Practices in Questionnaire Design
Master the art of survey building by implementing fundamental best practices that all researchers must know in order to collect high quality data.
FREE
29 min
FreeCoreXMBrandXMblack-cmDesignXMProductXMCustomerXMEmployeeXMExperienced UserOn-Demand VideosIndividual Courses
Driving Response Rates
Driving Response Rates
Obtain the data you need by implementing survey design and distribution methods that drive high response rates.
FREE
27 min
FreeCoreXMBrandXMblack-cmDesignXMProductXMCustomerXMEmployeeXMExperienced UserOn-Demand VideosIndividual Courses
Sampling the Right Audience
Sampling the Right Audience
Ensure you distribute your survey to the optimal number of respondents from the right audience so you can be confident in your data.
FREE
30 min
FreeCoreXMBrandXMblack-cmDesignXMProductXMCustomerXMEmployeeXMExperienced UserOn-Demand VideosIndividual Courses
Designing a Research Process
Designing a Research Process
Guide your organization towards insights by breaking down problems to define research questions that can be solved with Qualtrics.
FREE
16 min
FreeCoreXMBrandXMblack-cmDesignXMProductXMCustomerXMEmployeeXMExperienced UserOn-Demand VideosIndividual Courses
Minimizing Survey Fatigue and Bias
Minimizing Survey Fatigue and Bias
Implement survey design best practices to collect high quality data by minimizing bias and respondent survey fatigue.
FREE
33 min
FreeCoreXMBrandXMblack-cmDesignXMProductXMCustomerXMEmployeeXMExperienced UserOn-Demand VideosIndividual Courses
Qualtrics Platform Essentials Certification Exam - $100 USD
Qualtrics Platform Essentials Certification Exam - $100 USD
Complete the associated final project to solidify your learning. Then schedule your certification exam with our online proctoring partner to prove your expertise.
$100
140 min
CoreXMBrandXMPremiumDesignXMNew UserCustomerXMEmployeeXMlevel-1-xmCertificationqpe_expirationIndividual Coursescertification-styles
XM Fundamentals Certification Exam - $100 USD
XM Fundamentals Certification Exam - $100 USD
Complete the associated learning journey to solidify your content knowledge. Then schedule your certification exam here with our online proctoring partner to prove your expertise.
$100
Premiumlevel-1-xmXM InstituteCertificationxmf_expirationIndividual Coursescertification-styles
Designing Inner Loop Feedback Systems
Designing Inner Loop Feedback Systems
Learn how to design closed-loop feedback programs that ensure the right employees follow up with customers at every crucial moment in their journey.
FREE
40 min
Freegreen-cxWorkflowsCustomerXMExperienced UserOn-Demand VideosIndividual Courses
Introducing Closed Loop Feedback
Introducing Closed Loop Feedback
Discover an integral part of best-in-class CX programs by learning what constitutes a successful and systematic closed-loop feedback process.
FREE
22 min
Freegreen-cxWorkflowsCustomerXMExperienced UserOn-Demand VideosIndividual Courses
Designing Outer Loop Feedback Systems
Designing Outer Loop Feedback Systems
Align program reviews with management reporting cycles to enable a cross-functional voice on processes and policies that impact customer experience.
FREE
28 min
Freegreen-cxWorkflowsCustomerXMExperienced UserOn-Demand VideosIndividual Courses
Sharing Your 360 Project
Sharing Your 360 Project
Save time by storing frequently used content in libraries and working collaboratively on projects with colleagues.
FREE
7 min
Freeblue-exNew UserEmployeeXMOn-Demand VideosIndividual Courses
Understanding Your 360 Feedback
Understanding Your 360 Feedback
Learn how to interpret your response data and better prepare for reporting by managing responses, using filters, and exporting raw data.
FREE
10 min
Freeblue-exNew UserEmployeeXMOn-Demand VideosIndividual Courses
Configuring Your 360 Project
Configuring Your 360 Project
Create a multi-rater feedback project by discovering how to build projects, question types, and how to use basic logic.
FREE
21 min
Freeblue-exNew UserEmployeeXMOn-Demand VideosIndividual Courses
Collecting 360 Feedback
Collecting 360 Feedback
Learn how to manage your participants and communicate with them to launch response collection.
FREE
20 min
Freeblue-exNew UserEmployeeXMOn-Demand VideosIndividual Courses
Reporting Your 360 Feedback
Reporting Your 360 Feedback
Display your data by learning how to create individualized, easily digestible subject reports for your employees.
FREE
16 min
Freeblue-exNew UserDashboardsEmployeeXMOn-Demand VideosIndividual Courses
Customizing Your 360 Project
Customizing Your 360 Project
Drive higher response rates and avoid survey fatigue by tailoring the survey experience to each individual employee and styling your project with appropriate branding.
FREE
12 min
Freeblue-exNew UserEmployeeXMOn-Demand VideosIndividual Courses
Maturing Your EX Program
Maturing Your EX Program
In this unit, learn about the 5 stages of XM maturity, recommendations for getting started and then expanding your maturity journey, and how to use the competency and maturity assessment to drive alignment and support for your EX journey.
FREE
33 min
FreeNew UserEmployeeXMlevel-1-xmXM InstituteOn-Demand VideosIndividual CoursesOn-Demand Articles
Understanding Employee Experience
Understanding Employee Experience
This unit introduces the discipline of employee experience management, explains how humans process their experiences, and explores EX in action as it helps an organization measure and improve.
FREE
31 min
FreeNew UserEmployeeXMlevel-1-xmXM InstituteOn-Demand VideosIndividual CoursesOn-Demand Articles
Six XM Competencies for EX
Six XM Competencies for EX
In this unit, learn about the 6 XM competencies and 20 XM skills and how to apply them to drive the right actions in your EX program.
FREE
111 min
FreeNew UserEmployeeXMlevel-1-xmXM InstituteOn-Demand VideosIndividual CoursesOn-Demand Articles
The XM Operating Framework
The XM Operating Framework
Dive deeper into the XM Operating Framework to learn about the 6 XM competencies and 20 XM skills, the four characteristics of an XM culture, and the essential capabilities of XM technology.
FREE
53 min
FreeNew Userlevel-1-xmXM InstituteOn-Demand VideosIndividual CoursesOn-Demand Articles
Maturing Your XM Program
Maturing Your XM Program
Learn about the five stages of XM maturity, recommendations for maturing an XM program through each stage, and how XM expands across an organization through XM Diffusion Cycles.
FREE
22 min
FreeNew Userlevel-1-xmXM InstituteOn-Demand VideosIndividual CoursesOn-Demand Articles
Introduction to Experience Management
Introduction to Experience Management
Gain an introduction to the discipline of experience management (XM), learn about how humans process experiences, and explore the critical capabilities XM enables in organizations.
FREE
41 min
FreeNew Userlevel-1-xmXM InstituteOn-Demand VideosIndividual CoursesOn-Demand Articles
Understanding Your EX Feedback
Understanding Your EX Feedback
Learn how to interpret your response data and better prepare it for further analysis by managing responses, using filters, and exporting raw data.
FREE
9 min
Freeblue-exNew UserEmployeeXMOn-Demand VideosIndividual Courses
Reporting Your EX Feedback
Reporting Your EX Feedback
Drive organization-wide adoption of dashboards and reports by learning how to create comprehensive charts, graphs, and tables.
FREE
43 min
Freeblue-exNew UserDashboardsEmployeeXMOn-Demand VideosIndividual Courses
Configuring Your EX Project
Configuring Your EX Project
Create an engaging employee experience project by discovering how to build projects, questions types, and how to use basic logic.
FREE
21 min
Freeblue-exNew UserEmployeeXMOn-Demand VideosIndividual Courses
Sharing Your EX Project
Sharing Your EX Project
Save time by storing frequently used content in libraries and working collaboratively on projects with colleagues.
FREE
7 min
Freeblue-exNew UserEmployeeXMOn-Demand VideosIndividual Courses
Collecting EX Feedback
Collecting EX Feedback
Drive survey response rates by learning how to efficiently manage, distribute to, and communicate with, your participants.
FREE
19 min
Freeblue-exNew UserEmployeeXMOn-Demand VideosIndividual Courses
Customizing Your EX Project
Customizing Your EX Project
Drive higher response rates and avoid survey fatigue by tailoring the survey experience to each individual employee and styling your project with appropriate branding.
FREE
10 min
Freeblue-exNew UserEmployeeXMEmbedded DataOn-Demand VideosIndividual Courses
Sharing Your Research Project
Sharing Your Research Project
Save time by storing frequently used content in libraries and working collaboratively on projects with colleagues. Applies to Qualtrics CoreXM and DesignXM products.
FREE
7 min
FreeCoreXMBrandXMblack-cmDesignXMNew UserOn-Demand VideosIndividual Courses
Understanding Your Research Feedback
Understanding Your Research Feedback
Explore the different ways to view and organize your data through managing results, recoding values, and exporting & importing response data. Applies to Qualtrics CoreXM and DesignXM products.
FREE
23 min
FreeCoreXMBrandXMblack-cmDesignXMNew UserOn-Demand VideosIndividual Courses
Customizing Your Research Project
Customizing Your Research Project
Explore the advanced tools and features that allow you to tailor the survey experience of your respondents and improve your response collection. Applies to Qualtrics CoreXM and DesignXM products.
FREE
18 min
FreeCoreXMBrandXMblack-cmDesignXMNew UserEmbedded DataOn-Demand VideosIndividual Courses
Configuring Your Research Project
Configuring Your Research Project
Learn survey building fundamentals by creating questions and answer choices that engage respondents. Applies to Qualtrics CoreXM and DesignXM products.
FREE
25 min
FreeCoreXMBrandXMblack-cmDesignXMNew UserOn-Demand VideosIndividual Courses
Collecting Research Feedback
Collecting Research Feedback
Learn how to manage contacts and distribute your survey through different channels to engage your target audiences and drive response rates. Applies to Qualtrics CoreXM and DesignXM products.
FREE
14 min
FreeCoreXMBrandXMblack-cmDesignXMNew UserOn-Demand VideosIndividual Courses
Reporting Your Research Feedback
Reporting Your Research Feedback
Customize data visualizations with graphs and tables that display aggregate data in a comprehensive, shareable report. Applies to the Qualtrics CoreXM product.
FREE
8 min
FreeCoreXMBrandXMblack-cmDesignXMNew UserOn-Demand VideosIndividual Courses
EmployeeXM Expert Certification Exam - $500 USD
EmployeeXM Expert Certification Exam - $500 USD
Complete the associated final project to solidify your learning. Then schedule your certification exam with our online proctoring partner to prove your expertise.
$500
90 min
blue-exPremiumEmployeeXMCertificationex_expirationExperienced UserIndividual Coursesexperience-employeecertification-styles
Qualtrics Platform Essentials Certification Exam - $100 USD
Qualtrics Platform Essentials Certification Exam - $100 USD
Complete the associated final project to solidify your learning. Then schedule your certification exam with our online proctoring partner to prove your expertise.
$100
140 min
CoreXMBrandXMPremiumDesignXMNew UserCustomerXMEmployeeXMlevel-1-xmCertificationqpe_expirationIndividual Coursescertification-styles
CustomerXM Expert Certification Exam - $500 USD
CustomerXM Expert Certification Exam - $500 USD
Complete the associated final project to solidify your learning. Then schedule your certification exam with our online proctoring partner to prove your expertise.
$500
241 min
Premiumgreen-cxCustomerXMCertificationcx_expirationExperienced UserIndividual Coursesexperience-customercertification-styles
Qualtrics Platform Essentials Certification Exam - $100 USD
Qualtrics Platform Essentials Certification Exam - $100 USD
Complete the associated final project to solidify your learning. Then schedule your certification exam with our online proctoring partner to prove your expertise.
$100
140 min
CoreXMBrandXMPremiumDesignXMNew UserCustomerXMEmployeeXMlevel-1-xmCertificationqpe_expirationIndividual Coursescertification-styles
Designing for Human Beings
Designing for Human Beings
In this course, take what you learn and apply it to designing better human experiences by using tactics to establish deep empathy, create positive memories, and facilitate intuitive decisions.
FREE
63 min
Freelevel-1-xmXM InstituteOn-Demand VideosIndividual CoursesOn-Demand Articles
Fundamentals of Human Experiences
Fundamentals of Human Experiences
Learn about the Human Experience Cycle, a model for understanding how people process experiences and how that impacts their future behaviors.
FREE
30 min
Freelevel-1-xmXM InstituteOn-Demand VideosIndividual CoursesOn-Demand Articles
Humanizing XM
Humanizing XM
This course takes a closer look at what makes human beings so complex - from the essential characteristics that shape how people think and behave to the heuristics people draw on when relying on intuitive thinking when making decisions.
FREE
38 min
Freelevel-1-xmXM InstituteOn-Demand VideosIndividual CoursesOn-Demand Articles
Configuring Your CX Project
Configuring Your CX Project
Learn survey building fundamentals by creating questions and answer choices that engage customers.
FREE
22 min
Freegreen-cxNew UserCustomerXMOn-Demand VideosIndividual Courses
Customizing Your CX Project
Customizing Your CX Project
Drive higher response rates and avoid survey fatigue by tailoring the survey experience to each individual customer and styling your project with appropriate branding.
FREE
13 min
Freegreen-cxNew UserCustomerXMEmbedded DataOn-Demand VideosIndividual Courses
Understanding Your CX Feedback
Understanding Your CX Feedback
Learn to correctly interpret your data by understanding how feedback is displayed in Data & Analysis.
FREE
13 min
Freegreen-cxNew UserCustomerXMOn-Demand VideosIndividual Courses
Automating CX Follow Ups
Automating CX Follow Ups
Notify your team when a customer interaction requires follow-up by utilizing Workflows & Tasks.
FREE
8 min
Freegreen-cxNew UserWorkflowsCustomerXMOn-Demand VideosIndividual Courses
Reporting Your CX Feedback
Reporting Your CX Feedback
Design and customize dashboards that showcase your data in an easily digestible format for your internal teams.
FREE
45 min
Freegreen-cxNew UserCustomerXMDashboardsOn-Demand VideosIndividual Courses
Sharing Your CX Project
Sharing Your CX Project
Save time by storing frequently used content in libraries and working collaboratively on projects with colleagues.
FREE
7 min
Freegreen-cxNew UserCustomerXMOn-Demand VideosIndividual Courses
Collecting CX Feedback
Collecting CX Feedback
Launch your project successfully by determining the appropriate distribution channel.
FREE
25 min
Freegreen-cxNew UserCustomerXMXM DirectoryOn-Demand VideosIndividual Courses
Maturing Your CX Program
Maturing Your CX Program
In this unit, learn about the 5 stages of XM maturity, recommendations for getting started and then expanding your maturity journey, and how to use the competency and maturity assessment to drive alignment and support for your CX journey.
FREE
32 min
FreeNew UserCustomerXMlevel-1-xmXM InstituteOn-Demand VideosIndividual CoursesOn-Demand Articles
Six XM Competencies for CX
Six XM Competencies for CX
In this unit, learn about the 6 XM competencies and 20 XM skills and how to apply them to drive the right actions in your CX program.
FREE
137 min
FreeNew UserCustomerXMlevel-1-xmXM InstituteOn-Demand VideosIndividual CoursesOn-Demand Articles
Understanding Customer Experience
Understanding Customer Experience
This unit introduces the discipline of customer experience management, explains how humans process their experiences, and explores CX in action as it helps an organization measure and improve.
FREE
36 min
FreeNew UserCustomerXMlevel-1-xmXM InstituteOn-Demand VideosIndividual CoursesOn-Demand Articles
Maturing Your EX Program
Maturing Your EX Program
In this unit, learn about the 5 stages of XM maturity, recommendations for getting started and then expanding your maturity journey, and how to use the competency and maturity assessment to drive alignment and support for your EX journey.
FREE
33 min
FreeNew UserEmployeeXMlevel-1-xmXM InstituteOn-Demand VideosIndividual CoursesOn-Demand Articles
Understanding Employee Experience
Understanding Employee Experience
This unit introduces the discipline of employee experience management, explains how humans process their experiences, and explores EX in action as it helps an organization measure and improve.
FREE
31 min
FreeNew UserEmployeeXMlevel-1-xmXM InstituteOn-Demand VideosIndividual CoursesOn-Demand Articles
Six XM Competencies for EX
Six XM Competencies for EX
In this unit, learn about the 6 XM competencies and 20 XM skills and how to apply them to drive the right actions in your EX program.
FREE
111 min
FreeNew UserEmployeeXMlevel-1-xmXM InstituteOn-Demand VideosIndividual CoursesOn-Demand Articles
The XM Operating Framework
The XM Operating Framework
Dive deeper into the XM Operating Framework to learn about the 6 XM competencies and 20 XM skills, the four characteristics of an XM culture, and the essential capabilities of XM technology.
FREE
53 min
FreeNew Userlevel-1-xmXM InstituteOn-Demand VideosIndividual CoursesOn-Demand Articles
Maturing Your XM Program
Maturing Your XM Program
Learn about the five stages of XM maturity, recommendations for maturing an XM program through each stage, and how XM expands across an organization through XM Diffusion Cycles.
FREE
22 min
FreeNew Userlevel-1-xmXM InstituteOn-Demand VideosIndividual CoursesOn-Demand Articles
Introduction to Experience Management
Introduction to Experience Management
Gain an introduction to the discipline of experience management (XM), learn about how humans process experiences, and explore the critical capabilities XM enables in organizations.
FREE
41 min
FreeNew Userlevel-1-xmXM InstituteOn-Demand VideosIndividual CoursesOn-Demand Articles
Designing for Human Beings
Designing for Human Beings
In this course, take what you learn and apply it to designing better human experiences by using tactics to establish deep empathy, create positive memories, and facilitate intuitive decisions.
FREE
63 min
Freelevel-1-xmXM InstituteOn-Demand VideosIndividual CoursesOn-Demand Articles
Fundamentals of Human Experiences
Fundamentals of Human Experiences
Learn about the Human Experience Cycle, a model for understanding how people process experiences and how that impacts their future behaviors.
FREE
30 min
Freelevel-1-xmXM InstituteOn-Demand VideosIndividual CoursesOn-Demand Articles
Humanizing XM
Humanizing XM
This course takes a closer look at what makes human beings so complex - from the essential characteristics that shape how people think and behave to the heuristics people draw on when relying on intuitive thinking when making decisions.
FREE
38 min
Freelevel-1-xmXM InstituteOn-Demand VideosIndividual CoursesOn-Demand Articles
Maturing Your CX Program
Maturing Your CX Program
In this unit, learn about the 5 stages of XM maturity, recommendations for getting started and then expanding your maturity journey, and how to use the competency and maturity assessment to drive alignment and support for your CX journey.
FREE
32 min
FreeNew UserCustomerXMlevel-1-xmXM InstituteOn-Demand VideosIndividual CoursesOn-Demand Articles
Six XM Competencies for CX
Six XM Competencies for CX
In this unit, learn about the 6 XM competencies and 20 XM skills and how to apply them to drive the right actions in your CX program.
FREE
137 min
FreeNew UserCustomerXMlevel-1-xmXM InstituteOn-Demand VideosIndividual CoursesOn-Demand Articles
Understanding Customer Experience
Understanding Customer Experience
This unit introduces the discipline of customer experience management, explains how humans process their experiences, and explores CX in action as it helps an organization measure and improve.
FREE
36 min
FreeNew UserCustomerXMlevel-1-xmXM InstituteOn-Demand VideosIndividual CoursesOn-Demand Articles

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