XM Basecamp

Getting Started as a Patient Experience Leader

 

This course is designed for Patient Experience Leaders, who are responsible for analyzing survey results, actioning close loop tickets to respond to feedback, and maintaining and sharing results in the form of dashboards.

 

Intended Audience: 

  • PX Director
  • PX Manager
  • Data Analyst

 

Objectives: 

  • Understand how to access and manage your collected raw data
  • Leverage ticketing to prioritize and respond to patient feedback
  • Learn how analyze your collected data to uncover new patient insights using Text iQ
  • Learn how to edit your dashboard and create useful reports to share results.