Visualizing Customer Experience Data

Build effective dashboards that visualize your CX data and inspire stakeholders to take action.

Curriculum3 H 42 MIN

Referencing Data to Prepare a Dashboard
Creating a Dashboards Project 10 min
Overview of the Data Mapping Process 13 min
Modifying the Data Field Type 10 min
Adding Fields 20 min
Adding Multiple Data Sources 13 min
Visualizing Data to Tell a Story
Starting a New Dashboard 13 min
Creating Pages and Widgets 18 min
Editing Widgets 30 min
Adding Comparison Benchmarks 6 min
Adding Filters 20 min
Creating Action Plans 4 min
Monitoring Ticket Activity 12 min
Overview of Dashboard Administration
Introduction to CX User Administration 12 min
Managing Users and Roles 13 min
Granting Dashboard Access to Share Insights
Sharing Dashboards with Users and Roles 18 min
Dashboard Adoption 20 min
Module Quiz
Module Quiz: Visualizing Customer Experience Data

Curriculum3 H 42 MIN

Referencing Data to Prepare a Dashboard
Creating a Dashboards Project 10 min
Overview of the Data Mapping Process 13 min
Modifying the Data Field Type 10 min
Adding Fields 20 min
Adding Multiple Data Sources 13 min
Visualizing Data to Tell a Story
Starting a New Dashboard 13 min
Creating Pages and Widgets 18 min
Editing Widgets 30 min
Adding Comparison Benchmarks 6 min
Adding Filters 20 min
Creating Action Plans 4 min
Monitoring Ticket Activity 12 min
Overview of Dashboard Administration
Introduction to CX User Administration 12 min
Managing Users and Roles 13 min
Granting Dashboard Access to Share Insights
Sharing Dashboards with Users and Roles 18 min
Dashboard Adoption 20 min
Module Quiz
Module Quiz: Visualizing Customer Experience Data