Visualizing Customer Experience Data

Curriculum3 H 42 MIN

• Referencing Data to Prepare a Dashboard
• Creating a Dashboards Project 10 min
• Overview of the Data Mapping Process 13 min
• Modifying the Data Field Type 10 min
• Adding Fields 20 min
• Adding Multiple Data Sources 13 min
• Visualizing Data to Tell a Story
• Starting a New Dashboard 13 min
• Creating Pages and Widgets 18 min
• Editing Widgets 30 min
• Adding Comparison Benchmarks 6 min
• Adding Filters 20 min
• Monitoring Ticket Activity 12 min
• Overview of Dashboard Administration
• Introduction to CX User Administration 12 min
• Managing Users and Roles 13 min
• Granting Dashboard Access to Share Insights
• Sharing Dashboards with Users and Roles 18 min
• Dashboard Adoption 20 min
• Module Quiz
• Module Quiz: Visualizing Customer Experience Data