Visualizing Customer Experience Data

Visualizing Customer Experience Data

Build effective dashboards that visualize your CX data and inspire stakeholders to take action.

Curriculum3 H 42 MIN

  • Referencing Data to Prepare a Dashboard
  • Creating a Dashboards Project 10 min
  • Overview of the Data Mapping Process 13 min
  • Modifying the Data Field Type 10 min
  • Adding Fields 20 min
  • Adding Multiple Data Sources 13 min
  • Visualizing Data to Tell a Story
  • Starting a New Dashboard 13 min
  • Creating Pages and Widgets 18 min
  • Editing Widgets 30 min
  • Adding Comparison Benchmarks 6 min
  • Adding Filters 20 min
  • Monitoring Ticket Activity 12 min
  • Overview of Dashboard Administration
  • Introduction to CX User Administration 12 min
  • Managing Users and Roles 13 min
  • Granting Dashboard Access to Share Insights
  • Sharing Dashboards with Users and Roles 18 min
  • Dashboard Adoption 20 min
  • Module Quiz
  • Module Quiz: Visualizing Customer Experience Data

Curriculum3 H 42 MIN

  • Referencing Data to Prepare a Dashboard
  • Creating a Dashboards Project 10 min
  • Overview of the Data Mapping Process 13 min
  • Modifying the Data Field Type 10 min
  • Adding Fields 20 min
  • Adding Multiple Data Sources 13 min
  • Visualizing Data to Tell a Story
  • Starting a New Dashboard 13 min
  • Creating Pages and Widgets 18 min
  • Editing Widgets 30 min
  • Adding Comparison Benchmarks 6 min
  • Adding Filters 20 min
  • Monitoring Ticket Activity 12 min
  • Overview of Dashboard Administration
  • Introduction to CX User Administration 12 min
  • Managing Users and Roles 13 min
  • Granting Dashboard Access to Share Insights
  • Sharing Dashboards with Users and Roles 18 min
  • Dashboard Adoption 20 min
  • Module Quiz
  • Module Quiz: Visualizing Customer Experience Data

Choose Your Experience

 

CoreXM

CustomerXM

EmployeeXM

BrandXM

ProductXM

Institute

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