XM Discover: Backend Builder (Configuration Analyst)
This learning path is meant for power users responsible for configuring and maintaining the XM Discover solution from building models, tuning sentiment, and analyzing data to provide insights based on business questions. This path is estimated to take no more than 10 hours.
Introduction to XM Discover
START HERE! Introduction to XM Discover is a high-level introduction to the Discover XM product.
FREE
90 min
Uploading the Right Data into XM Discover
Learn the basic concepts of asking business questions and utilizing data to find answers.
Not currently available
60 min
Categorizing Data in XM Discover
Learn the basic concepts of categorization strategies, evaluating stakeholder questions and building a category model.
Not currently available
60 min
Data Enrichments in XM Discover
Understand our sophisticated sentiment engine to discover areas of delight and failed expectations, perceived effort and expressed emotions. Discover actionable insights directly from the voice of your customer quickly and easily – all to save money, make money and reduce risk, ultimately to optimize Your Business.
Not currently available
60 min
Displaying Data in XM Discover - Operational Dashboards
Basic Dashboard navigation and creation of graphical displays to analyze insights. This course is meant for individuals who will be responsible for creating, maintaining, and distributing analysis to stakeholders on a regular basis.
Not currently available
120 min
Displaying Data in XM Discover - Analytical Dashboards
Learn how to create deep dive, analytic dashboards that align with stakeholder questions to identify actionable insights.
Not currently available
60 min