Managing a Customer Directory for Distribution

Managing a Customer Directory for Distribution

Learn to effectively communicate with your customers by creating and maintaining a singular platform for contacts.

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About this course

Learn to effectively communicate with your customers by creating and maintaining a singular platform for contacts.

Curriculum89 min

  • XM Directory Administration
  • Managing the XM Directory 13 min
  • Configuring Your Customer Directory
  • Creating Mailing Lists 13 min
  • Governing Contacts in Lists 10 min
  • Directory Segments 6 min
  • Using the Directory Contacts Tab 8 min
  • Distributing Survey Projects
  • Connecting XM Directory to a Survey 12 min
  • Directory Distributions 7 min
  • SMS Distributions 4 min
  • WhatsApp Distributions 7 min
  • Additional Distribution Channels 2 min
  • Challenge: Distributing a Survey 7 min
  • Module Quiz
  • Module Quiz: Managing a Customer Directory for Distribution
  • End of Course

About this course

Learn to effectively communicate with your customers by creating and maintaining a singular platform for contacts.

Curriculum89 min

  • XM Directory Administration
  • Managing the XM Directory 13 min
  • Configuring Your Customer Directory
  • Creating Mailing Lists 13 min
  • Governing Contacts in Lists 10 min
  • Directory Segments 6 min
  • Using the Directory Contacts Tab 8 min
  • Distributing Survey Projects
  • Connecting XM Directory to a Survey 12 min
  • Directory Distributions 7 min
  • SMS Distributions 4 min
  • WhatsApp Distributions 7 min
  • Additional Distribution Channels 2 min
  • Challenge: Distributing a Survey 7 min
  • Module Quiz
  • Module Quiz: Managing a Customer Directory for Distribution
  • End of Course