XM Basecamp
Closing the Loop with Patients (Service Line)

Closing the Loop with Patients (Service Line)

Leverage ticketing to prioritize and respond to patient feedback

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Curriculum22 min

  • Introduction to Closed-Loop Feedback
  • Defining Closed Loop Feedback 3 min
  • The Purpose of Closed-Loop Feedback 3 min
  • Managing Your Assigned Tickets (Inner Loop)
  • Introducing Workflows & Ticket Tasks 8 min
  • Following Up on Tickets 6 min
  • Using Follow-Up Page Tools 2 min
  • Demo: Monitoring Workflows & Follow Up

Curriculum22 min

  • Introduction to Closed-Loop Feedback
  • Defining Closed Loop Feedback 3 min
  • The Purpose of Closed-Loop Feedback 3 min
  • Managing Your Assigned Tickets (Inner Loop)
  • Introducing Workflows & Ticket Tasks 8 min
  • Following Up on Tickets 6 min
  • Using Follow-Up Page Tools 2 min
  • Demo: Monitoring Workflows & Follow Up