- Understanding Sentiment and XM Enrichments
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Understanding Sentiment and XM Enrichments 120 min
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Understanding Sentiment and XM Enrichments FAQs [PDF]
Understanding Sentiment and XM Enrichments
Understand our sophisticated sentiment engine to discover areas of delight and failed expectations, perceived effort and expressed emotions. Discover actionable insights directly from the voice of your customer quickly and easily – all to save money, make money and reduce risk, ultimately to optimize Your Business.
Understand our sophisticated sentiment engine to discover areas of delight and failed expectations, perceived effort and expressed emotions. Discover actionable insights directly from the voice of your customer quickly and easily – all to save money, make money, and reduce risk, ultimately to optimize Your Business. XM Discover helps you to do just that and is actually unique from other technologies! Our customers derive value from XM Discover by viewing not only their own metrics but also adding Discover's Sentiment metric, Effort score and Emotions model, all derived from the unstructured data from your customer feedback across all channels.
For Configuration Analysts we recommend taking Basic Categorization Skills before taking this course.
For Report Creators we recommend taking Basic Reporting with Operational Dashboards before taking this course.
This course comes with optional hands-on exercises to practice the skills taught. You need access to XM Discover and the training data set in order to follow along with these exercises.
CUSTOMERS: Please reach out to your Qualtrics Engagement Manager or Success Manager. They can assist with setting up a sandbox training project in your Discover account that can be used for the exercises.
QUALTRICS EMPLOYEES: Please review these instructions on how to set up your XM Discover Sandbox.