- Defining Your Journey Stages
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Identifying Customer Personas and Moments that Matter 6 min
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Defining Your Journey Stages 9 min
- Configuring Journeys Dashboards
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Choices for Configuring Your Dashboard 4 min
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Using Separate Surveys for a Customer Journey 12 min
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Using One Survey for a Customer Journey 12 min
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Using Static Text to Configure Journeys 8 min
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Building a Journey Chart Widget 9 min
Identifying Experience Journeys
Learn how to use Experience Journeys to measure, visualize, and analyze the key experience data points along a customer journey
Learning Objectives
- Understand how to define Customer Journey stages
- Use Experience Journeys to analyze key experience data points in a Customer Journey
- Present Customer Journeys to key stakeholders by vizualising Customer Journey stages in your Dashboard