XM For Customer Experience Expert Certification Journey (L2)
Description: Become a certified XM For Customer Experience professional. Prove your ability to develop a CX program, engage with customers at critical touchpoints, and share customer insights through elegant dashboards using the Qualtrics XM For Customer Experience platform.
Prerequisites: Qualtrics Platform Essentials | Estimated Time: 15 hours
Learning Objectives:
- Learn to identify the best customer experience metrics to achieve your program goals
- Apply survey design best practices to customer experience projects
- Learn to use the Qualtrics CX Maturity Model to assess and scale your program
- Leverage ticketing and case management to prioritize and respond to customer feedback
- Build elegant dashboards and leverage text analytics to share key insights with your stakeholders
