Building and Maturing Your EX Program
Course Description: Employee Experience (EX) management is part of the larger discipline of Experience Management (XM). This course explores what EX is, why it matters, and how to apply the 6 XM Competencies to EX in order to establish and mature your EX program.
Prerequisites: None. | Estimated Time: 3 hours
- Understand the basics of employee experience and common business goals it supports
- Understand the Human Experience Cycle and its implications on managing EX
- Apply the 6 XM Competencies and 20 XM Skills to your EX program management
- Navigate the 5 stages of XM maturity to progressively embed EX more broadly across your organization