Building and Maturing Your EX Program

Course Description:  Employee Experience (EX) management is part of the larger discipline of Experience Management (XM). This course explores what EX is, why it matters, and how to apply the 6 XM Competencies to EX in order to establish and mature your EX program.

Prerequisites: None.        |           Estimated Time: 3 hours

Learning Objectives:

• Understand the basics of employee experience and common business goals it supports
• Understand the Human Experience Cycle and its implications on managing EX
• Apply the 6 XM Competencies and 20 XM Skills to your EX program management
• Navigate the 5 stages of XM maturity to progressively embed EX more broadly across your organization