Building and Maturing Your EX Program
This course teaches how the XM Operating Framework and Maturity Model applies to employee experience. Gain a deeper understanding of EX strategy and best practices across the 5 stages of EX maturity.
Description: Employee Experience (EX) management is part of the larger discipline of Experience Management (XM). These courses explore what EX is, why it matters, and how to apply the 6 XM Competencies to EX in order to establish and mature your EX program.
Prerequisites: None. | Estimated Time: 3 hours
Learning Objectives:
- Understand the basics of employee experience and common business goals it supports
- Understand the Human Experience Cycle and its implications on managing EX
- Apply the 6 XM Competencies and 20 XM Skills to your EX program management
- Navigate the 5 stages of XM maturity to progressively embed EX more broadly across your organization
Understanding Employee Experience
This unit introduces the discipline of employee experience management, explains how humans process their experiences, and explores EX in action as it helps an organization measure and improve.
FREE
31 min
Six XM Competencies for EX
In this unit, learn about the 6 XM competencies and 20 XM skills and how to apply them to drive the right actions in your EX program.
FREE
111 min
Maturing Your EX Program
In this unit, learn about the 5 stages of XM maturity, recommendations for getting started and then expanding your maturity journey, and how to use the competency and maturity assessment to drive alignment and support for your EX journey.
FREE
33 min