XM Discover: Configuration Analyst
This learning path is meant for power users responsible for configuring and maintaining the XM Discover solution from building models, tuning sentiment, and analyzing data to provide insights based on business questions. This path is estimated to take 16 hours.
FREE
5 Courses
Free
Learning Journeys
English
XM Discover
Configuration Analyst (Discover Power User)
XM Discover: Report Creator
This learning path is meant for data & business analysts responsible for creating, maintaining, and distributing analysis to stakeholders on a regular basis. This path is estimated to take 11 hours.
FREE
4 Courses
Free
Learning Journeys
XM Discover
Report Creator (Dashboard Builder)
Understanding Sentiment and XM Enrichments
Understand our sophisticated sentiment engine to discover areas of delight and failed expectations, perceived effort and expressed emotions. Discover actionable insights directly from the voice of your customer quickly and easily – all to save money, make money and reduce risk, ultimately to optimize Your Business.
Not currently available
120 min
Free
Individual Courses
English
scorm-hide-menu
XM Discover
Basic Reporting with Operational Dashboards
Basic Dashboard navigation and creation of graphical displays to analyze insights. This course is meant for individuals who will be responsible for creating, maintaining, and distributing analysis to stakeholders on a regular basis.
Not currently available
300 min
Free
Individual Courses
English
scorm-hide-menu
XM Discover
Basic Categorization Skills
Learn how to discern what the important conversations are by organizing and capturing source feedback into topics and themes. Learn the basic concepts of categorization strategies, evaluating stakeholder questions and building a category model.
Not currently available
300 min
Free
Individual Courses
English
scorm-hide-menu
XM Discover
Understanding Sentiment and XM Enrichments
Understand our sophisticated sentiment engine to discover areas of delight and failed expectations, perceived effort and expressed emotions. Discover actionable insights directly from the voice of your customer quickly and easily – all to save money, make money and reduce risk, ultimately to optimize Your Business.
Not currently available
120 min
Free
Individual Courses
English
scorm-hide-menu
XM Discover
Basic Reporting with Operational Dashboards
Basic Dashboard navigation and creation of graphical displays to analyze insights. This course is meant for individuals who will be responsible for creating, maintaining, and distributing analysis to stakeholders on a regular basis.
Not currently available
300 min
Free
Individual Courses
English
scorm-hide-menu
XM Discover
Understanding Sentiment and XM Enrichments
Understand our sophisticated sentiment engine to discover areas of delight and failed expectations, perceived effort and expressed emotions. Discover actionable insights directly from the voice of your customer quickly and easily – all to save money, make money and reduce risk, ultimately to optimize Your Business.
Not currently available
120 min
Free
Individual Courses
English
scorm-hide-menu
XM Discover
Basic Categorization Skills
Learn how to discern what the important conversations are by organizing and capturing source feedback into topics and themes. Learn the basic concepts of categorization strategies, evaluating stakeholder questions and building a category model.
Not currently available
300 min
Free
Individual Courses
English
scorm-hide-menu
XM Discover
Basic Reporting with Operational Dashboards
Basic Dashboard navigation and creation of graphical displays to analyze insights. This course is meant for individuals who will be responsible for creating, maintaining, and distributing analysis to stakeholders on a regular basis.
Not currently available
300 min
Free
Individual Courses
English
scorm-hide-menu
XM Discover
