XM Basecamp

{{catalog_page_social_connect_paths_text}}

{{catalog_page_social_connect_paths_description_text}}

Q Social Connect for Digital Customer Service
Q Social Connect for Digital Customer Service
This learning path is meant for power users responsible for configuring and maintaining the Social Connect solution for digital customer service use cases.
FREE
10 Courses
Free Learning Journeys English scorm-hide-menu XM Discover experience-discover
Q Social Connect for Digital Customer Service: Inbox Only
Q Social Connect for Digital Customer Service: Inbox Only
This learning path is meant for representatives who will be using the Qualtrics Social Connect Inbox to answer client messages and provide excellent customer service.
FREE
3 Courses
Free Learning Journeys English scorm-hide-menu XM Discover experience-discover
0. Qualtrics Social Connect: Fundamentals
0. Qualtrics Social Connect: Fundamentals
Fundamentals of Qualtrics Social Connect is a high-level introduction to the Qualtrics Digital Customer Care & Social Listening platform. This module covers the main customer service concepts in this Digital Customer Care area, the different sections within Qualtrics Social Connect as well as how to navigate and access the platform.
FREE
Free English scorm-hide-menu
3. QSC: Creating Flow-Based Conversation Bots
3. QSC: Creating Flow-Based Conversation Bots
An introduction into defining Flows in QSC
FREE
Free English scorm-hide-menu
8. QSC: Analyzing Agent & Team Performance
8. QSC: Analyzing Agent & Team Performance
Understand how to use the Team Performance section to keep track of KPIs.
FREE
Free English scorm-hide-menu
2. QSC: User Management and Account Settings
2. QSC: User Management and Account Settings
This e-learning provides an overview of all user management related actions in Qualtrics Social Connect, as well as videos and information on admin related account settings such as account security, integrations to other platforms, automations, audit trails and playbooks.
FREE
Free English scorm-hide-menu
1. QSC: Adding and Maintaining Data Streams
1. QSC: Adding and Maintaining Data Streams
This e-learning covers the process of pulling data from various digital sources into Qualtrics Social Connect in order to perform actions on the data, and engage with your audience.
FREE
Free English scorm-hide-menu
5. QSC: Inbox - Management and Setup
5. QSC: Inbox - Management and Setup
This E-learning focuses on the setup of the Inbox and how to manage your customer service related activities through Qualtrics Social Connect.
FREE
Free English scorm-hide-menu
6. QSC: Working with Cases
6. QSC: Working with Cases
A thorough introduction to the Cases feature in Social Connect.
FREE
Free English scorm-hide-menu
9. QSC: Publishing & Scheduling Content
9. QSC: Publishing & Scheduling Content
Compose and schedule posts, maintain a content calendar and collaborate together.
FREE
Free English scorm-hide-menu
7. QSC: Insights, Dashboards & Data Filtering
7. QSC: Insights, Dashboards & Data Filtering
How to filter data in Social Connect, create (custom) reports and build charts.
FREE
Free English scorm-hide-menu
4. QSC: Working in the Inbox
4. QSC: Working in the Inbox
Structure, available actions, workflows, collaboration features and basic filtering.
FREE
Free English scorm-hide-menu
QSC: Inbox Specialist - Working in the Inbox
QSC: Inbox Specialist - Working in the Inbox
The Social Connect Inbox offers a robust set of features enabling teams to quickly and efficiently handle incoming customer questions. This module is focused on enabling Digital Customer Care teams to use those features in order to interact and close the loop with customers.
Not currently available
Free English scorm-hide-menu
QSC: Inbox Specialist - Working with Cases
QSC: Inbox Specialist - Working with Cases
This course is an introduction to the Cases feature in Qualtrics Social Connect. It covers what Cases are, how to enable this feature, as well as some advised workflow scenarios.
Not currently available
Free English scorm-hide-menu
QSC: Inbox Specialist - Inbox Management and Setup
QSC: Inbox Specialist - Inbox Management and Setup
This E-learning focuses on the setup of the Inbox and how to manage your customer service related activities through Qualtrics Social Connect.
Not currently available
Free English scorm-hide-menu
0. Qualtrics Social Connect: Fundamentals
0. Qualtrics Social Connect: Fundamentals
Fundamentals of Qualtrics Social Connect is a high-level introduction to the Qualtrics Digital Customer Care & Social Listening platform. This module covers the main customer service concepts in this Digital Customer Care area, the different sections within Qualtrics Social Connect as well as how to navigate and access the platform.
FREE
Free English scorm-hide-menu
3. QSC: Creating Flow-Based Conversation Bots
3. QSC: Creating Flow-Based Conversation Bots
An introduction into defining Flows in QSC
FREE
Free English scorm-hide-menu
8. QSC: Analyzing Agent & Team Performance
8. QSC: Analyzing Agent & Team Performance
Understand how to use the Team Performance section to keep track of KPIs.
FREE
Free English scorm-hide-menu
2. QSC: User Management and Account Settings
2. QSC: User Management and Account Settings
This e-learning provides an overview of all user management related actions in Qualtrics Social Connect, as well as videos and information on admin related account settings such as account security, integrations to other platforms, automations, audit trails and playbooks.
FREE
Free English scorm-hide-menu
1. QSC: Adding and Maintaining Data Streams
1. QSC: Adding and Maintaining Data Streams
This e-learning covers the process of pulling data from various digital sources into Qualtrics Social Connect in order to perform actions on the data, and engage with your audience.
FREE
Free English scorm-hide-menu
5. QSC: Inbox - Management and Setup
5. QSC: Inbox - Management and Setup
This E-learning focuses on the setup of the Inbox and how to manage your customer service related activities through Qualtrics Social Connect.
FREE
Free English scorm-hide-menu
6. QSC: Working with Cases
6. QSC: Working with Cases
A thorough introduction to the Cases feature in Social Connect.
FREE
Free English scorm-hide-menu
9. QSC: Publishing & Scheduling Content
9. QSC: Publishing & Scheduling Content
Compose and schedule posts, maintain a content calendar and collaborate together.
FREE
Free English scorm-hide-menu
7. QSC: Insights, Dashboards & Data Filtering
7. QSC: Insights, Dashboards & Data Filtering
How to filter data in Social Connect, create (custom) reports and build charts.
FREE
Free English scorm-hide-menu
4. QSC: Working in the Inbox
4. QSC: Working in the Inbox
Structure, available actions, workflows, collaboration features and basic filtering.
FREE
Free English scorm-hide-menu
QSC: Inbox Specialist - Working in the Inbox
QSC: Inbox Specialist - Working in the Inbox
The Social Connect Inbox offers a robust set of features enabling teams to quickly and efficiently handle incoming customer questions. This module is focused on enabling Digital Customer Care teams to use those features in order to interact and close the loop with customers.
Not currently available
Free English scorm-hide-menu
QSC: Inbox Specialist - Working with Cases
QSC: Inbox Specialist - Working with Cases
This course is an introduction to the Cases feature in Qualtrics Social Connect. It covers what Cases are, how to enable this feature, as well as some advised workflow scenarios.
Not currently available
Free English scorm-hide-menu
QSC: Inbox Specialist - Inbox Management and Setup
QSC: Inbox Specialist - Inbox Management and Setup
This E-learning focuses on the setup of the Inbox and how to manage your customer service related activities through Qualtrics Social Connect.
Not currently available
Free English scorm-hide-menu