- Introduction
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Introduction: The Six XM Competencies for EX 4 min
- Leading a Multi-year Transformation Journey
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LEAD Competency and Skills 2 min
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Deep Dive: EX Strategy 4 min
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Deep Dive: EX Program Roadmap 3 min
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Deep Dive: EX Governance 5 min
- Realizing Value from XM
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REALIZE Competency and Skills 2 min
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Deep Dive: Value Planning 2 min
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Deep Dive: Value Delivery 5 min
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Deep Dive: Metrics Management 6 min
- Activating an Organization for EX Success
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ACTIVATE Competency and Skills 2 min
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Deep Dive: Ecosystem Communications 4 min
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Deep Dive: Expertise Building 4 min
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Deep Dive: Role-based Enablement 5 min
- Enlightening the Organization with EX Insights
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ENLIGHTEN Competency and Skills 2 min
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Deep Dive: X- and O-Data Integration 4 min
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Deep Dive: Experience Monitoring 6 min
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Deep Dive: Insights Discovery 5 min
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Deep Dive: Insights Distribution 3 min
- Responding to EX Insights with Action
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RESPOND Competency and Skills 2 min
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Deep Dive: Immediate Response 3 min
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Deep Dive: Continuous Improvement 5 min
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Deep Dive: Strategic Decision-Making 2 min
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Deep Dive: Process Integration 3 min
- Disrupting the EX Status Quo with Design
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DISRUPT Competency and Skills 2 min
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Deep Dive: Experience Visioning 7 min
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Deep Dive: Experience Design 4 min
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Deep Dive: Experience Integration 3 min
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Key Takeaways: Six XM Competencies for EX 5 min
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Test Your Knowledge 6 min
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End of Course 1 min
Six XM Competencies for EX
Course 2 of 3 in Building and Maturing Your EX Program
In this unit, learn about the 6 XM competencies and 20 XM skills and how to apply them to drive the right actions in your EX program.
In this unit, learn about the 6 XM competencies and 20 XM skills and how to apply them to drive the right actions in your EX program.