Q Social Connect for Digital Customer Service: Inbox Only
This learning path is meant for representatives who will be using the Qualtrics Social Connect Inbox to answer client messages and provide excellent customer service.
QSC: Inbox Specialist - Working in the Inbox
The Social Connect Inbox offers a robust set of features enabling teams to quickly and efficiently handle incoming customer questions. This module is focused on enabling Digital Customer Care teams to use those features in order to interact and close the loop with customers.
Not currently available
QSC: Inbox Specialist - Inbox Management and Setup
This E-learning focuses on the setup of the Inbox and how to manage your customer service related activities through Qualtrics Social Connect.
Not currently available
QSC: Inbox Specialist - Working with Cases
This course is an introduction to the Cases feature in Qualtrics Social Connect. It covers what Cases are, how to enable this feature, as well as some advised workflow scenarios.
Not currently available