Q Social Connect for Digital Customer Service
This learning path is meant for power users responsible for configuring and maintaining the Social Connect solution for digital customer service use cases.
0. Qualtrics Social Connect: Fundamentals
Fundamentals of Qualtrics Social Connect is a high-level introduction to the Qualtrics Digital Customer Care & Social Listening platform. This module covers the main customer service concepts in this Digital Customer Care area, the different sections within Qualtrics Social Connect as well as how to navigate and access the platform.
FREE
1. QSC: Adding and Maintaining Data Streams
This e-learning covers the process of pulling data from various digital sources into Qualtrics Social Connect in order to perform actions on the data, and engage with your audience.
FREE
2. QSC: User Management and Account Settings
This e-learning provides an overview of all user management related actions in Qualtrics Social Connect, as well as videos and information on admin related account settings such as account security, integrations to other platforms, automations, audit trails and playbooks.
FREE
3. QSC: Creating Flow-Based Conversation Bots
An introduction into defining Flows in QSC
FREE
4. QSC: Working in the Inbox
Structure, available actions, workflows, collaboration features and basic filtering.
FREE
5. QSC: Inbox - Management and Setup
This E-learning focuses on the setup of the Inbox and how to manage your customer service related activities through Qualtrics Social Connect.
FREE
6. QSC: Working with Cases
A thorough introduction to the Cases feature in Social Connect.
FREE
7. QSC: Insights, Dashboards & Data Filtering
How to filter data in Social Connect, create (custom) reports and build charts.
FREE
8. QSC: Analyzing Agent & Team Performance
Understand how to use the Team Performance section to keep track of KPIs.
FREE
9. QSC: Publishing & Scheduling Content
Compose and schedule posts, maintain a content calendar and collaborate together.
FREE