- Main Lesson
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Creating Flow-Based Conversation Bots
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Post Training Feedback Survey
3. QSC: Creating Flow-Based Conversation Bots
An introduction into defining Flows in QSC
Qualtrics Social Connect's messaging capability gives you the option to use a conversational bot to help your customers self-solve their own support requests, letting your agents focus on the more complex issues. Flows enable you to easily build these conversational bots with a simple drag-and-drop tool. This e-learning covers how to create a Flow bot, as well as some best practices.
Lesson Objectives:
1. Outline what Flow-based conversations are.
2. Compose and enable a Flow, keeping the best practices in mind.
We recommend taking User Management and Account Settings before taking this course.