0. Qualtrics Social Connect: Fundamentals

Fundamentals of Qualtrics Social Connect is a high-level introduction to the Qualtrics Digital Customer Care & Social Listening platform. This module covers the main customer service concepts in this Digital Customer Care area, the different sections within Qualtrics Social Connect as well as how to navigate and access the platform.

Learning Objectives for this course:

1. Explain how Qualtrics can help transform customer experiences in this digital customer service age.
2. Summarize the three main layers of our reference model, and be able to illustrate how each layer works using the correct terminology.
3. Outline the different sections in our platform, their usage, and be able to navigate to each section.

This is the starting point for all Social Connect training!