QSC: Inbox Specialist - Working in the Inbox

The Social Connect Inbox offers a robust set of features enabling teams to quickly and efficiently handle incoming customer questions. This module is focused on enabling Digital Customer Care teams to use those features in order to interact and close the loop with customers.

Learning Objectives:

1. Outline the different sections of the Inbox, their usage, and be able to navigate to each section.
2. Assign messages to yourself or others on the team to effectively manage team workload.
3. Compose and send responses to incoming customer inquiries.
4. Create and apply message and contact tags to categorize your data.
5. Resolve messages when no further action is needed from the team.
6. Update your Personal Settings to maximize your use of the Inbox.
7. Utilize keyboard shortcuts to increase your efficiency while working in the Inbox.