Qualtrics Platform Essentials Certification Journey (L1)
This course is designed for anyone new to XM and Qualtrics. Prove your ability to understand XM principles, confidently execute on research projects, and report insights using the Qualtrics platform.
7 Courses
experience-employeeexperience-customerexperience-researchCertificationlevel-1-xm
CoreXM Expert Certification Journey (L2)
Set yourself apart as a certified research professional. Prove your ability to conduct complex research, communicate with your target audiences, and uncover meaningful insights through the Qualtrics CoreXM platform.
6 Courses
experience-researchCertification
CustomerXM Expert Certification Journey (L2)
Become a certified CustomerXM professional. Prove your ability to develop a CX program, engage with customers at critical touchpoints, and share customer insights through elegant dashboards using the Qualtrics CustomerXM platform.
8 Courses
experience-customerCertification
EmployeeXM Expert Certification Journey (L2)
Become a certified EmployeeXM expert. Prove your ability to develop an EX program, communicate with your employees effectively, and uncover crucial employee insights through the Qualtrics EmployeeXM platform.
6 Courses
experience-employeeCertification
Experience Management Foundations: Essentials for Operationalizing XM
Gain an introduction to the discipline of Experience Management, the XM Operating Framework, and the XM competency and maturity model in this course from the XM Institute
3 Courses
level-1-xmexperience-institute
XM Basecamp Live Series: Building Your Engagement Program
This four-part training series is designed to help you effectively implement a world-class engagement program. Learn how to structure your survey, distribute it to employees, and analyze your engagement data to find and act on the right insights.
$400
9 HR
New UserLive WebinarsPremiumEmployeeXM
Live Webinar - Designing a Survey
This training is designed for anyone new to the discipline of XM and the Qualtrics platform. Learn how to confidently design a survey, based on best practice methodologies, and configure survey logic and settings to create a personalized experience.
FREE
New UserLive WebinarsFree
Understanding Customer Experience
This unit introduces the discipline of customer experience management, explains how humans process their experiences, and explores CX in action as it helps an organization measure and improve.
FREE
35 min
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Understanding Employee Experience
This unit introduces the discipline of employee experience management, explains how humans process their experiences, and explores EX in action as it helps an organization measure and improve.
FREE
30 min
New UserFreeXM InstituteEmployeeXM
Live Webinar - Best Practices in Reporting
This training is a deep dive into the best practices for reporting your collected data. Join this expert-led session to learn how to effectively and successful report on your data, how to manage data with stakeholders and how to broaden the capabilities of reporting through dashboards.
FREE
New UserLive WebinarsFree
Live Webinar - Getting Started with EmployeeXM
This training is designed to help you understand the end-to-end cycle of an Employee Engagement, Lifecycle and Pulse project. You will learn how to design and launch your survey, and visualize your data with Dashboards.
FREE
New UserLive WebinarsFreeEmployeeXM
XM Basecamp Live Series: Building a CX Program Using Qualtrics
This training is designed for CX professionals who are looking to learn the fundamentals of building a CX program using Qualtrics. Learn how to build a survey, distribute it in multiple ways, set up a closed-loop system, then analyze and present your data.
$400
14 HR
CustomerXMNew UserLive WebinarsPremium
Introduction to PX Research
Discover how including customer feedback can help design products your customers want, iterate feature improvements, and build loyal customers.
FREE
14 min
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Preparing Your Product for Launch
Learn how to ready your product for launch by getting feedback on naming ideas, optimizing pricing, and testing your ads.
FREE
25 min
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Planning and Designing a Survey
The survey is the backbone of data collection for XM, a well designed survey will ensure you have the data you need to make decisions. This course describes the downstream impacts of the survey, and outlines the survey design best practices to ensure quality data.
FREE
35 min
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Building a Survey Project
The survey is the backbone of Experience Management data collection, having a comprehensive understanding of the technology components of the Experience Management will help you produce quality projects leading to quality insights.
FREE
1 H 28 MIN
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Distributing a Survey Project
After building and publishing your survey, you are ready to send your survey to collect data. There are several Distribution methods available in Qualtrics, in this module we explore the most commonly used.
FREE
33 min
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Building An Advanced Survey
Learn about the question types, methodologies, and survey design tools necessary to create specialized research projects.
FREE
1 H 26 MIN
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Increasing Workplace Productivity with Qualtrics
Engage more employees with Qualtrics around the office by creating shared registration forms, coordinating schedules for team events, testing knowledge with quizzes, and more.
FREE
38 min
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Configuring Your 360 Project
Create a multi-rater feedback project by discovering how to build projects, question types, and how to use basic logic.
FREE
22 min
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Designing Your Engagement Survey
Discover employee engagement insights by learning what metrics to collect, what questions to ask, and how to best avoid survey bias.
FREE
30 min
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Finalizing Your 360 Project
Ensure an optimal assessment experience for your participants by styling, translating, and reviewing your project.
FREE
24 min
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Understanding Your 360 Feedback
Learn how to interpret your response data and better prepare for reporting by managing responses, using filters, and exporting raw data.
FREE
9 min
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Designing Your Onboarding Survey
Gather onboarding experience insights by collecting relevant metrics, asking the right questions, and avoiding survey bias.
FREE
30 min
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Designing Your Exit Survey
Find out why employees are leaving the organization and reduce attrition rates by collecting relevant metrics, asking the right questions, and avoiding survey bias.
FREE
35 min
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Finalizing Your CoreXM Project
Learn how to optimize your participants' survey experiences by sharing, translating, and styling your projects.
FREE
21 min
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Understanding Your CoreXM Feedback
Explore the different ways to view and organize your data through managing results, recoding values, and exporting responses.
FREE
20 min
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Analyzing Your CoreXM Feedback
Manage your data set to make analysis easy by filtering, exporting raw data, using Stats iQ and Text iQ, editing responses, and creating new variables.
FREE
75 min
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Analyzing Your CX Feedback
Ensure you are getting the most out of your dataset by utilizing the Data and Analysis tab, Text iQ, and Stats iQ to delve into your responses.
FREE
81 min
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Configuring Your EX Project
Create an engaging employee experience project by discovering how to build projects, questions types, and how to use basic logic.
FREE
28 min
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Finalizing Your EX Project
Ensure the optimal survey experience for participants by learning how to review, localize, and style your project.
FREE
23 min
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Understanding Your EX Feedback
Learn how to interpret your response data and better prepare it for further analysis by managing responses, using filters, and exporting raw data.
FREE
9 min
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Analyzing Your EX Feedback
Ensure you are getting the most out of your dataset by utilizing the Data and Analysis tab, Text iQ, and Stats iQ to delve into your responses.
FREE
63 min
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Reporting Your EX Feedback
Drive organization-wide adoption of dashboards and reports by learning how to create comprehensive charts, graphs, and tables.
FREE
46 min
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Using Stats iQ to Analyze Data
Use Stats iQ to explore your customer data, discover relationships between drivers, and create new variables.
FREE
41 min
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Communicating Findings Effectively
Compile your findings from your analysis and create effective action plans, reports, and dashboards.
FREE
26 min
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¿Cómo analizar sus comentarios?
Administre su conjunto de datos facilitando el análisis por medio de filtros, exportando datos crudos, usando de Stats iQ y Text iQ, editando respuestas y creando nuevas variables.
FREE
44 min
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