XM FOR CUSTOMER EXPERIENCE_
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XM For Customer Experience Expert Certification - Learning Content
This learning content is free and will prepare you to pass the XM For Customer Experience Expert Certification exam.
Learn to Use Qualtrics Customer Experience
New to Qualtrics XM For Customer Experience? This video series will walk you through how to build and distribute surveys to your customers, as well as report on customer experience data.
Building and Maturing Your CX Program
This course teaches how the XM Operating Framework and Maturity Model applies to customer experience. Gain a deeper understanding of CX strategy and best practices across the 5 stages of CX maturity.
Week 1 - Digital XM For Customer Experience Learning Journey
To get started, this week we will master the basics with the Qualtrics Platform Essentials Certification
Week 1 - Digital XM For Customer Experience Learning Journey for Brand Admins
To get started, this week we will master the basics with the Qualtrics Platform Essentials Certification and focus on your Brand Administrator duties
Week 1 - XM For Customer Experience Learning Journey
To get started, this week we will master the basics with the Qualtrics Platform Essentials Certification.
Week 1 - XM For Customer Experience Learning Journey for Brand Admins - Supporting Documentation
View these optional materials and resources to dive deeper and support your learnings this week
Week 2 - Digital XM For Customer Experience Learning Journey
This week we will focus on the basics of the XM For Customer Experience product and digital CX programs
Week 2 - XM For Customer Experience Learning Journey
This week we will focus on the basics of the XM For Customer Experience product and CX journeys.
Week 2 - XM For Customer Experience Learning Journey - Supporting Documentation
View these optional materials and resources to dive deeper and support your learnings this week
Weeks 3 & 4 - Digital XM For Customer Experience Learning Journey
Over these two weeks, we will master advanced XM For Customer Experience functionality with the XM For Customer Experience Expert Certification
Weeks 3 & 4 - XM For Customer Experience Learning Journey
Over these two weeks, we will master advanced XM For Customer Experience functionality with the XM For Customer Experience Expert Certification.
Week 5 - XM For Customer Experience Learning Journey
This week we will focus on a variety of advanced XM For Customer Experience product features and use cases.
Week 5 - XM For Customer Experience Learning Journey - Supporting Documentation
View these optional materials and resources to dive deeper and support your learnings this week