Weeks 3 & 4 - XM For Customer Experience Learning Journey

Over these two weeks, we will master advanced XM For Customer Experience functionality with the XM For Customer Experience Expert Certification.

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Description:  Become a certified XM For Customer Experience professional. Prove your ability to develop a CX program, engage with customers at critical touchpoints, and share customer insights through elegant dashboards using the Qualtrics XM For Customer Experience platform.

Prerequisites: Qualtrics Platform Essentials        |           Estimated Time: 15 hours

Learning Objectives:

  • Learn to identify the best customer experience metrics to achieve your program goals
  • Apply survey design best practices to customer experience projects
  • Learn to use the Qualtrics CX Maturity Model to assess and scale your program
  • Leverage ticketing and case management to prioritize and respond to customer feedback
  • Build elegant dashboards and leverage text analytics to share key insights with your stakeholders

To complete the recommended certification that goes along with this learning path, click here.