Weeks 3 & 4 - Digital CustomerXM Learning Journey
Over these two weeks, we will master advanced CustomerXM functionality with the CustomerXM Expert Certification
Description: Become a certified CustomerXM professional. Prove your ability to develop a CX program, engage with customers at critical touchpoints, and share customer insights through elegant dashboards using the Qualtrics CustomerXM platform.
Prerequisites: Qualtrics Platform Essentials | Estimated Time: 15 hours
Learning Objectives:
- Learn to identify the best customer experience metrics to achieve your program goals
- Apply survey design best practices to customer experience projects
- Learn to use the Qualtrics CX Maturity Model to assess and scale your program
- Leverage ticketing and case management to prioritize and respond to customer feedback
- Build elegant dashboards and leverage text analytics to share key insights with your stakeholders
Introducing Customer Experience Management
Understand the Customer Experience Management discipline and learn to use the Qualtrics CX maturity model to assess and scale your program.
FREE
38 min
Capturing Customer Experience Metrics
Learn strategies for identifying the appropriate customer experience metrics to achieve your program goals and applying survey design best practices.
FREE
90 min
Closing the Loop with Customers
Leverage ticketing and case management to rapidly prioritize and respond to customer feedback.
FREE
61 min
Managing a Customer Directory for Distribution
Learn to effectively communicate with your customers by creating and maintaining a singular platform for contacts.
FREE
89 min
Creating Customer Experience Dashboards
Build effective dashboards that visualize your CX data and inspire stakeholders to take action.
FREE
234 min
Analyzing Customer Feedback with Text iQ
Learn about the importance and meaning of text sentiment and create topics that categorize your text responses into easily understandable categories.
FREE
68 min