Designing a Relational Study
Designing a Relational Study
Develop a relational study that aids your organization in better understanding the ongoing relationships that customers have with you and what drives them.
FREE
38 min
sections-4experience-customerCustomer ExperienceCustomerXMCX MethodologyCX Best PracticesStakeholderRelational StudyLaunching a StudyRetentionUnderstanding CustomersCustomer Needs
Designing a Transactional Study
Designing a Transactional Study
Develop a relational study that aids your organization in better understanding the ongoing relationships that customers have with you and what drives them.
FREE
37 min
sections-5experience-customerMultiple Choice QuestionEmbedded DataDistribution MetricsQuestion Rich Content EditorCustomer ExperienceCustomerXMCXCX MethodologyCX Best PracticesCustomer JourneyIn-Person Visit FeedbackPost-TransactionTransactional StudyContact Center FeedbackCollecting Experience DataSurvey Design
Designing a Digital Study
Designing a Digital Study
Gauge customer experiences with your website and app by collecting feedback as customers browse.
FREE
31 min
sections-4experience-customerCustomer ExperienceCustomerXMCXCX MethodologyCX Best PracticesWebsite FeedbackInterceptCreativeCustomer JourneyCollecting Experience DataSurvey DesignMobile App FeedbackDigital Feedback
Building And Distributing a CX Survey
Building And Distributing a CX Survey
Learn how to build and distribute a study so that customers have the opportunity to voice their perceptions and feelings about your organization.
FREE
34 min
sections-3experience-customerPiped TextNet Promoter ScoreĀ® QuestionEmbedded DataReminder and Thank You EmailsEmail DistributionInline Email QuestionCreating Mailing ListsList SamplingReminder MessagesCustomer ExperienceCustomerXMCX MethodologyCX Best PracticesStakeholderInterceptAnalyzing FeedbackCustomer JourneyTransactional StudySurvey DesignRelational StudyCustomer NeedsSurvey Flow

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