Creating Customer Experience Dashboards

Creating Customer Experience Dashboards

Build effective dashboards that visualize your CX data and inspire stakeholders to take action.

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About this course

Build effective dashboards that visualize your CX data and inspire stakeholders to take action.

Curriculum234 min

  • Referencing Data to Prepare a Dashboard
  • Creating a Dashboards Project 10 min
  • Overview of the Data Mapping Process 13 min
  • Modifying the Data Field Type 10 min
  • Adding Fields 20 min
  • Adding Multiple Data Sources 13 min
  • Visualizing Data to Tell a Story
  • Starting a New Dashboard 13 min
  • Creating Pages and Widgets 18 min
  • Editing Widgets 30 min
  • Adding Benchmark Comparisons 7 min
  • Adding Filters 20 min
  • Creating Action Plans 4 min
  • Monitoring Ticket Activity 13 min
  • Overview of Dashboard Administration
  • Introduction to CX User Administration 12 min
  • Managing Users and Roles 13 min
  • Granting Dashboard Access to Share Insights
  • Sharing Dashboards with Users and Roles 18 min
  • Dashboard Adoption 20 min
  • Module Quiz
  • Module Quiz: Creating Customer Experience Dashboards
  • End of Course

About this course

Build effective dashboards that visualize your CX data and inspire stakeholders to take action.

Curriculum234 min

  • Referencing Data to Prepare a Dashboard
  • Creating a Dashboards Project 10 min
  • Overview of the Data Mapping Process 13 min
  • Modifying the Data Field Type 10 min
  • Adding Fields 20 min
  • Adding Multiple Data Sources 13 min
  • Visualizing Data to Tell a Story
  • Starting a New Dashboard 13 min
  • Creating Pages and Widgets 18 min
  • Editing Widgets 30 min
  • Adding Benchmark Comparisons 7 min
  • Adding Filters 20 min
  • Creating Action Plans 4 min
  • Monitoring Ticket Activity 13 min
  • Overview of Dashboard Administration
  • Introduction to CX User Administration 12 min
  • Managing Users and Roles 13 min
  • Granting Dashboard Access to Share Insights
  • Sharing Dashboards with Users and Roles 18 min
  • Dashboard Adoption 20 min
  • Module Quiz
  • Module Quiz: Creating Customer Experience Dashboards
  • End of Course