Creating Customer Experience Dashboards

Course 3 of 3 in Weeks 3 & 4 - Digital XM For Customer Experience Learning Journey

Build effective dashboards that visualize your CX data and inspire stakeholders to take action.

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About this course

Learning Objectives:

  • Create a dashboards project to import and map multiple data sources for analysis.
  • Apply various field types and recode settings to transform raw data into a structured format for insightful visualizations.
  • Design dashboard pages and widgets that effectively communicate key CX metrics and actionable insights to different stakeholder roles.
  • Implement data restrictions and filters to ensure dashboard viewers see only the data relevant to their role or function.

Recommended Users:

  • Intermediate
  • We recommend completing the Qualtrics Platform Essentials course content first.
Qualtrics Features Covered
  • Apply Changes
  • Dashboards
  • Embedded Data
  • Response Ticker widget
  • Review and Publish
  • Word Cloud widget

Curriculum234 min

  • Referencing Data to Prepare a Dashboard
  • Creating a Dashboards Project 10 min
  • Overview of the Data Mapping Process 13 min
  • Modifying the Data Field Type 10 min
  • Adding Fields 20 min
  • Adding Multiple Data Sources 13 min
  • Visualizing Data to Tell a Story
  • Starting a New Dashboard 13 min
  • Creating Pages and Widgets 18 min
  • Editing Widgets 30 min
  • Adding Benchmark Comparisons 7 min
  • Adding Filters 20 min
  • Creating Action Plans 4 min
  • Monitoring Ticket Activity 13 min
  • Overview of Dashboard Administration
  • Introduction to CX User Administration 12 min
  • Managing Users and Roles 13 min
  • Granting Dashboard Access to Share Insights
  • Sharing Dashboards with Users and Roles 18 min
  • Dashboard Adoption 20 min
  • Module Quiz
  • Module Quiz: Creating Customer Experience Dashboards
  • End of Course

About this course

Learning Objectives:

  • Create a dashboards project to import and map multiple data sources for analysis.
  • Apply various field types and recode settings to transform raw data into a structured format for insightful visualizations.
  • Design dashboard pages and widgets that effectively communicate key CX metrics and actionable insights to different stakeholder roles.
  • Implement data restrictions and filters to ensure dashboard viewers see only the data relevant to their role or function.

Recommended Users:

  • Intermediate
  • We recommend completing the Qualtrics Platform Essentials course content first.
Qualtrics Features Covered
  • Apply Changes
  • Dashboards
  • Embedded Data
  • Response Ticker widget
  • Review and Publish
  • Word Cloud widget

Curriculum234 min

  • Referencing Data to Prepare a Dashboard
  • Creating a Dashboards Project 10 min
  • Overview of the Data Mapping Process 13 min
  • Modifying the Data Field Type 10 min
  • Adding Fields 20 min
  • Adding Multiple Data Sources 13 min
  • Visualizing Data to Tell a Story
  • Starting a New Dashboard 13 min
  • Creating Pages and Widgets 18 min
  • Editing Widgets 30 min
  • Adding Benchmark Comparisons 7 min
  • Adding Filters 20 min
  • Creating Action Plans 4 min
  • Monitoring Ticket Activity 13 min
  • Overview of Dashboard Administration
  • Introduction to CX User Administration 12 min
  • Managing Users and Roles 13 min
  • Granting Dashboard Access to Share Insights
  • Sharing Dashboards with Users and Roles 18 min
  • Dashboard Adoption 20 min
  • Module Quiz
  • Module Quiz: Creating Customer Experience Dashboards
  • End of Course