XM For Customer Experience Expert Certification Journey (L2)

Description: Become a certified XM For Customer Experience professional. Prove your ability to develop a CX program, engage with customers at critical touchpoints, and share customer insights through elegant dashboards using the Qualtrics XM For Customer Experience platform.

Prerequisites: Qualtrics Platform Essentials        |           Estimated Time: 15 hours

Learning Objectives:

• Learn to identify the best customer experience metrics to achieve your program goals
• Apply survey design best practices to customer experience projects
• Learn to use the Qualtrics CX Maturity Model to assess and scale your program
• Leverage ticketing and case management to prioritize and respond to customer feedback
• Build elegant dashboards and leverage text analytics to share key insights with your stakeholders