Introducing Closed Loop Feedback

Discover an integral part of best-in-class CX programs by learning what constitutes a successful and systematic closed-loop feedback process.

The Purpose of Closed-Loop Feedback
Defining the Importance of a Closed-Loop Feedback 4 min

Closed-Loop Feedback
The Inner and Outer Loops
Acting on Closed-Loop Feedback at all Levels 2 min

closed-loop framework, closed-loop action
Examining the Inner and Outer Loops 3 min

Inner Loop, Outer Loop, Inner and Outer Loop
Closing the Loop
Differentiating Closed-Loop in B2B vs B2C 3 min

B2B Closed-Loop, B2C Closed-Loop
Maturing Your Program
Outlining Closed-Loop Feedback Maturity 3 min

closed-loop feedback maturity, closed-loop feedback maturity model, maturing closed-loop
Highlighting a Customer Maturity Story 7 min

closed-loop feedback maturity, customer example, maturity example