Introducing Closed Loop Feedback

Introducing Closed Loop Feedback

Discover an integral part of best-in-class CX programs by learning what constitutes a successful and systematic closed-loop feedback process.

Curriculum22 min

  • The Purpose of Closed-Loop Feedback
  • Defining the Importance of a Closed-Loop Feedback 4 min

    Closed-Loop Feedback

  • The Inner and Outer Loops
  • Acting on Closed-Loop Feedback at all Levels 2 min

    closed-loop framework, closed-loop action

  • Examining the Inner and Outer Loops 3 min

    Inner Loop, Outer Loop, Inner and Outer Loop

  • Closing the Loop
  • Differentiating Closed-Loop in B2B vs B2C 3 min

    B2B Closed-Loop, B2C Closed-Loop

  • Maturing Your Program
  • Outlining Closed-Loop Feedback Maturity 3 min

    closed-loop feedback maturity, closed-loop feedback maturity model, maturing closed-loop

  • Highlighting a Customer Maturity Story 7 min

    closed-loop feedback maturity, customer example, maturity example

Curriculum22 min

  • The Purpose of Closed-Loop Feedback
  • Defining the Importance of a Closed-Loop Feedback 4 min

    Closed-Loop Feedback

  • The Inner and Outer Loops
  • Acting on Closed-Loop Feedback at all Levels 2 min

    closed-loop framework, closed-loop action

  • Examining the Inner and Outer Loops 3 min

    Inner Loop, Outer Loop, Inner and Outer Loop

  • Closing the Loop
  • Differentiating Closed-Loop in B2B vs B2C 3 min

    B2B Closed-Loop, B2C Closed-Loop

  • Maturing Your Program
  • Outlining Closed-Loop Feedback Maturity 3 min

    closed-loop feedback maturity, closed-loop feedback maturity model, maturing closed-loop

  • Highlighting a Customer Maturity Story 7 min

    closed-loop feedback maturity, customer example, maturity example

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