Closing the Loop with Customers

Closing the Loop with Customers

Leverage ticketing and case management to rapidly prioritize and respond to customer feedback.

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About this course

Leverage ticketing and case management to rapidly prioritize and respond to customer feedback.

Note: Automated Actions are being renamed to Workflows. While you may see references to "Actions" as a part of this course, going forward these will be referred to as "Workflows" in the Qualtrics platform. There are no changes to functionality as part of this change.

Curriculum61 min

  • Closed-Loop Feedback Overview
  • The Purpose of Closed-Loop Feedback 3 min
  • Closed-Loop Feedback System Design 8 min
  • Building a Ticketing System
  • Creating Workflows and Tasks 5 min
  • Email Tasks 3 min
  • Tickets Tasks 10 min
  • Workflows Run History 2 min
  • Configuring a Ticket Management System
  • Following-Up on Tickets 8 min
  • Using Follow-Up Page Tools 10 min
  • Setting Ticket Permissions 8 min
  • Notifications Feed Task 4 min
  • Module Quiz
  • Module Quiz: Closing the Loop with Customers
  • End of Course

About this course

Leverage ticketing and case management to rapidly prioritize and respond to customer feedback.

Note: Automated Actions are being renamed to Workflows. While you may see references to "Actions" as a part of this course, going forward these will be referred to as "Workflows" in the Qualtrics platform. There are no changes to functionality as part of this change.

Curriculum61 min

  • Closed-Loop Feedback Overview
  • The Purpose of Closed-Loop Feedback 3 min
  • Closed-Loop Feedback System Design 8 min
  • Building a Ticketing System
  • Creating Workflows and Tasks 5 min
  • Email Tasks 3 min
  • Tickets Tasks 10 min
  • Workflows Run History 2 min
  • Configuring a Ticket Management System
  • Following-Up on Tickets 8 min
  • Using Follow-Up Page Tools 10 min
  • Setting Ticket Permissions 8 min
  • Notifications Feed Task 4 min
  • Module Quiz
  • Module Quiz: Closing the Loop with Customers
  • End of Course