Introducing Closed Loop Feedback

Introducing Closed Loop Feedback

Discover an integral part of best-in-class CX programs by learning what constitutes a successful and systematic closed-loop feedback process.

Curriculum22 min

  • The Purpose of Closed-Loop Feedback
  • Defining the Importance of a Closed-Loop Feedback 4 min
  • The Inner and Outer Loops
  • Acting on Closed-Loop Feedback at all Levels 2 min
  • Examining the Inner and Outer Loops 3 min
  • Closing the Loop
  • Differentiating Closed-Loop in B2B vs B2C 3 min
  • Maturing Your Program
  • Outlining Closed-Loop Feedback Maturity 3 min
  • Highlighting a Customer Maturity Story 7 min

Curriculum22 min

  • The Purpose of Closed-Loop Feedback
  • Defining the Importance of a Closed-Loop Feedback 4 min
  • The Inner and Outer Loops
  • Acting on Closed-Loop Feedback at all Levels 2 min
  • Examining the Inner and Outer Loops 3 min
  • Closing the Loop
  • Differentiating Closed-Loop in B2B vs B2C 3 min
  • Maturing Your Program
  • Outlining Closed-Loop Feedback Maturity 3 min
  • Highlighting a Customer Maturity Story 7 min

Choose Your Experience

 

CustomerXM

EmployeeXM

BrandXM

ProductXM

DesignXM

Institute

gray play button