Introducing Closed Loop Feedback

Curriculum22 min

• The Purpose of Closed-Loop Feedback
• Defining the Importance of a Closed-Loop Feedback 4 min

  Closed-Loop Feedback

• The Inner and Outer Loops
• Acting on Closed-Loop Feedback at all Levels 2 min

  closed-loop framework, closed-loop action

• Examining the Inner and Outer Loops 3 min

  Inner Loop, Outer Loop, Inner and Outer Loop

• Closing the Loop
• Differentiating Closed-Loop in B2B vs B2C 3 min

  B2B Closed-Loop, B2C Closed-Loop

• Maturing Your Program
• Outlining Closed-Loop Feedback Maturity 3 min

  closed-loop feedback maturity, closed-loop feedback maturity model, maturing closed-loop

• Highlighting a Customer Maturity Story 7 min

  closed-loop feedback maturity, customer example, maturity example