2026 Basecamp Workshops - Mastering workflows and automated ticketing
About this course
Welcome to X4 2026!
In this page you will find all you need to have a full experience during your session.
What is this session about?
Great insights are useless if they don’t trigger action. This hands-on workshop transforms your CX program from a listening post into an active response system. We’ll dive into the essentials of Qualtrics Workflows, showing you how to build automated ticketing paths that ensure no feedback slips through the cracks. Learn how to set up real-time triggers, route tasks to the right teams, and manage the "inner loop" with precision. It’s time to stop just collecting data and start building the automated engine that solves customer problems before they escalate.