- Main Lesson
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[Course Recording] Working with Widgets 300 min
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[Quiz] Working With Widgets
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[ARCHIVED] QDU: Working with Widgets
This course provides a recording of the hands-on experience and practice in CX Studio.
This course provides a recording of the hands-on experience and practice in Studio. Note that Studio access is not available for E-Learning courses at this time.
Watch how to create reports to view:
Feedback sources
Volume
KPIs trends
Period-over-period reporting
High volume topics and more specific topics with low sentiment
Voice of the Customer Feedback in Document Explorer and Feedback Widget Results pane
Learning Objectives:
- Recall core XM Discover platform terminology and concepts and apply them to the scenario used in class
- Explain the different elements of the Studio interface and what they are used forDescribe the three XM Discover Dashboard types and how
- to design these dashboards with best practices in mind
- Construct an operational dashboard from a blank template
- Design the operational dashboard utilizing both content and reporting widgets
- Discuss the save and share options for dashboards in Studio and how to implement them within your organization
We recommend taking SEE Clearer Insights with XM Discover Enrichments before taking this course.