SEE Clearer Insights with XM Discover Enrichments

Course Description: Understand our sophisticated sentiment engine to discover areas of delight and failed expectations, perceived effort and expressed emotions. Discover actionable insights directly from the voice of your customer quickly and easily – all to save money, make money and reduce risk, ultimately to...

Optimize Your Business. XM Discover helps you to do just that and is actually unique from other technologies! Our customers derive value from XM Discover by viewing not only their own metrics but also adding Discover's Sentiment metric, Effort score and Emotions model, all derived from the unstructured data from your customer feedback across all channels.

We recommend taking Introduction to Dashboards and Widgets before taking this course.