The XM Operating Framework

Curriculum52 min

• Six XM Competencies for Success
• Six XM competencies and 20 XM skills 3 min
• LEAD 2 min
• REALIZE 1 min
• ACTIVATE 1 min
• ENLIGHTEN 2 min
• RESPOND 1 min
• DISRUPT 1 min
• Summary: Six Competencies for XM Success 1 min
• Characteristics of an XM Culture
• What is culture? 0 min
• Characteristics of an XM-Centric Culture 2 min
• XM Culture: Purpose-Led 1 min
• XM Culture: Human-Centric 1 min
• XM Culture: Change-Minded 1 min
• XM Culture: Evidence-Based 1 min
• Summary: Characteristics of an XM Culture 0 min
• Technology that Enables XM Capabilities
• XM relies on a system of action 5 min
• Key components of an XM Platform 21 min
• Summary: Technology that Enables XM Capabilities 2 min
• Key Takeaways
• Learning Resources: The XM Operating Framework 1 min
• Test Your Knowledge
• Quiz: The XM Operating Framework