Configuring Your CoreXM Project
Develop a comprehensive research project by learning how to create questions and answer choices as well as how to apply basic logic to them.
FREE
28 min
sections-3experience-researchfeaturedNew UserOn-Demand VideosFreeCoreXM
Customizing Your CoreXM Project
Explore the advanced tools and features that allow you to tailor the survey experience of your respondents and improve your response collection.
FREE
26 min
sections-3experience-researchfeaturedNew UserOn-Demand VideosFreeCoreXM
Finalizing Your CoreXM Project
Learn how to optimize your participants' survey experiences by sharing, translating, and styling your projects.
FREE
21 min
sections-3experience-researchfeaturedNew UserOn-Demand VideosFreeCoreXM
Collecting CoreXM Feedback
Learn how to manage contacts and distribute your survey through different channels to engage your audience and drive response rates.
FREE
22 min
sections-5experience-researchfeaturedNew UserOn-Demand VideosFreeCoreXM
Understanding Your CoreXM Feedback
Explore the different ways to view and organize your data through managing results, recoding values, and exporting responses.
FREE
20 min
sections-3experience-researchfeaturedNew UserOn-Demand VideosFreeCoreXM
Analyzing Your CoreXM Feedback
Manage your data set to make analysis easy by filtering, exporting raw data, using Stats iQ and Text iQ, editing responses, and creating new variables.
FREE
75 min
sections-3experience-researchfeaturedNew UserOn-Demand VideosFreeCoreXM
Reporting Your CoreXM Feedback
Customize data visualizations with graphs and tables that display aggregate data in a comprehensive, shareable report.
FREE
7 min
sections-1experience-researchfeaturedNew UserOn-Demand VideosFreeCoreXM
Designing a World-Class Brand Tracking Study
Learn how to build a comprehensive survey that identifies consumer's attitudes towards your brand, then develop the best next steps for your organization.
FREE
21 min
sections-3experience-researchExperienced UserOn-Demand VideosFreeBrandXM
Live Webinar - Qualtrics Experience-First Design Updates
Join us to learn about a number of improvements that are coming at the end of March across the XM platform. You’ll hear about new design features coming to survey building, project and action creation, and navigation through product. Come ready to hear the exciting updates from our product experts and ask your own questions!
FREE
Free
Architecting Your Employee Feedback Program
Prioritize and measure key touchpoints along the employee lifecycle to maximize the value your employees bring to the organization.
FREE
13 min
sections-2experience-employeexz-newExperienced UserOn-Demand VideosFreeEmployeeXM
Introducing Customer Experience Management
Understand the Customer Experience Management discipline and learn to use the Qualtrics CX maturity model to assess and scale your program.
FREE
48 min
experience-customerCustomerXMDomo - CXEExperienced UserOn-Demand ArticlesFree
Capturing Customer Experience Metrics
Learn strategies for identifying the appropriate customer experience metrics to achieve your program goals and applying survey design best practices.
FREE
1 H 30 MIN
experience-customerCustomerXMDomo - CXEExperienced UserOn-Demand ArticlesFree
Closing the Loop with Customers
Leverage ticketing and case management to rapidly prioritize and respond to customer feedback.
FREE
1 H 3 MIN
experience-customerCustomerXMDomo - CXEExperienced UserOn-Demand ArticlesFree
Managing a Customer Directory for Distribution
Learn to effectively communicate with your customers by creating and maintaining a singular platform for contacts.
FREE
1 H 30 MIN
experience-customerCustomerXMDomo - CXEExperienced UserOn-Demand ArticlesFree
Visualizing Customer Experience Data
Build effective dashboards that visualize your CX data and inspire stakeholders to take action.
FREE
3 H 42 MIN
experience-customerCustomerXMDomo - CXEExperienced UserOn-Demand ArticlesFree
Analyzing Text Responses
Learn about the importance and meaning of text sentiment and create topics that categorize your text responses into easily understandable categories.
FREE
1 H 8 MIN
experience-customerCustomerXMDomo - CXEExperienced UserOn-Demand ArticlesFree
Introduction to PX Research
Discover how including customer feedback can help design products your customers want, iterate feature improvements, and build loyal customers.
FREE
14 min
sections-3experience-researchxz-newExperienced UserOn-Demand VideosFreeProductXM
Prioritizing Ideas
Learn how to identify and prioritize product ideas to improve your organization's offering.
FREE
26 min
sections-3experience-researchExperienced UserOn-Demand VideosFreeProductXM
Understanding Employee Experience
This unit introduces the discipline of employee experience management, explains how humans process their experiences, and explores EX in action as it helps an organization measure and improve.
FREE
30 min
New UserFreeXM InstituteEmployeeXM
Defining Concepts with Conjoint
Learn how to inform your product's development with conjoint analysis prior to building to customer specifications.
FREE
36 min
sections-5experience-researchExperienced UserOn-Demand VideosFreeProductXM
Refining Through Concept Testing
Elevate your product concepts to best optimize them to match the needs of your customers and inform your go-to-market strategy.
FREE
16 min
sections-4experience-researchExperienced UserOn-Demand VideosFreeProductXM
Preparing Your Product for Launch
Learn how to ready your product for launch by getting feedback on naming ideas, optimizing pricing, and testing your ads.
FREE
25 min
sections-4experience-researchExperienced UserOn-Demand VideosFreeProductXM
Establishing a Product Design Feedback Cycle
Create an iterative product design cycle at your company and capture actionable feedback for ongoing product improvements.
FREE
10 min
sections-4experience-researchExperienced UserOn-Demand VideosFreeProductXM
Six XM Competencies for EX
In this unit, learn about the 6 XM competencies and 20 XM skills and how to apply them to drive the right actions in your EX program.
FREE
109 min
New UserFreeXM InstituteEmployeeXM
Maturing Your EX Program
In this unit, learn about the 5 stages of XM maturity, recommendations for getting started and then expanding your maturity journey, and how to use the competency and maturity assessment to drive alignment and support for your EX journey.
FREE
31 min
New UserFreeXM InstituteEmployeeXM
Live Webinar - Education Product Updates
Join the Qualtrics Education team for our quarterly Product Updates Webinar. We will share improvements and new features to the platform from October 2020 to March 2021 and discuss how these updates impact education users.
FREE
Experienced UserLive WebinarsFree
EmployeeXM Expert Certification Exam - $500 USD
Complete the associated final project to solidify your learning. Then schedule your certification exam with our online proctoring partner to prove your expertise.
$500
experience-employeeCertificationExperienced UserOn-Demand ArticlesPremiumEmployeeXM
CoreXM Expert Certification Exam - $500 USD
Complete the associated final project to solidify your learning. Then schedule your certification exam with our online proctoring partner to prove your expertise.
$500
experience-researchCertificationExperienced UserOn-Demand ArticlesPremiumCoreXM
Qualtrics Platform Essentials Certification Exam - $100 USD
Complete the associated final project to solidify your learning. Then schedule your certification exam with our online proctoring partner to prove your expertise.
$100
CustomerXMCertificationlevel-1-xmNew UserOn-Demand ArticlesPremiumEmployeeXMCoreXM
Implementing a Digital Feedback Program
Gauge your customers’ feelings about your digital platforms by asking for feedback as they browse your website or app.
FREE
76 min
sections-4experience-customerxz-newCustomerXMExperienced UserOn-Demand VideosFree
Sending and Automating Survey Distributions
Send feedback requests to your customers through multiple channels and learn how to save time by automating your program.
FREE
52 min
sections-3experience-customerxz-newCustomerXMExperienced UserOn-Demand VideosFree
EXプロジェクトを作成する
プロジェクト、質問タイプ、及び、簡単なロジックの構築方法を学ぶことで、効果的な従業員エンゲージメントプロジェクトを作成する
FREE
30 min
JapaneseNew UserOn-Demand VideosFreeEmployeeXM
EXプロジェクトをカスタマイズする
各従業員向けにアンケート体験をカスタマイズする設定方法を学ぶことで、アンケートの回答率を高めます
FREE
4 min
JapaneseOn-Demand VideosFreeEmployeeXM
プロジェクトを完成させる
従業員に最適なアンケート体験を提供する為にアンケートのローカライゼーションとスタイリングについて学ぶ
FREE
18 min
JapaneseNew UserOn-Demand VideosFreeEmployeeXM
EXフォローアップを自動化する
アクションを使ってフォローアップが必要な場合に通知を自動化する
FREE
5 min
JapaneseNew UserOn-Demand VideosFreeEmployeeXM
EXアンケート回答を収集する
アンケートを参加者に効率的に通知、配信、および管理する方法を学ぶことにより、アンケート回答率を高めます
FREE
41 min
JapaneseNew UserOn-Demand VideosFreeEmployeeXM
EXアンケートの回答データを理解する
回答データの管理、フィルターの使用、エキスポートをすることによりデータ分析と解釈方法について学ぶ
FREE
11 min
JapaneseNew UserOn-Demand VideosFreeEmployeeXM
EXアンケートの回答データを分析する
データと分析タブの利用方法と、テキストIQを使ったアンケートデータの最大限の活用方法を確認する
FREE
25 min
JapaneseNew UserOn-Demand VideosFreeEmployeeXM
EXアンケート結果をダッシュボードで表示する
チャート、グラフ、およびテーブルの作成方法を学ぶことにより、結果のダッシュボードを作成し、組織全体に共有します
FREE
53 min
JapaneseNew UserOn-Demand VideosFreeEmployeeXM
XM Basecamp Live Series: Building a CX Program Using Qualtrics
This training is designed for CX professionals who are looking to learn the fundamentals of building a CX program using Qualtrics. Learn how to build a survey, distribute it in multiple ways, set up a closed-loop system, then analyze and present your data.
$400
14 HR
CustomerXMNew UserLive WebinarsPremium
Becoming an Effective Brand Administrator
Learn about the skills and tools that will help you manage your organization’s Qualtrics users.
FREE
30 min
sections-6experience-researchExperienced UserOn-Demand VideosFreeCoreXM
CustomerXM Expert Certification Exam - $500 USD
Complete the associated final project to solidify your learning. Then schedule your certification exam with our online proctoring partner to prove your expertise.
$500
experience-customerCustomerXMCertificationExperienced UserOn-Demand ArticlesPremium
Introducing Employee Experience Programs
Independently create an Employee Experience program with a clear and strategic roadmap, underpinned by survey design best practices to measure the relevant outcome metrics.
FREE
2 H 20 MIN
experience-employeeDomo - EXEExperienced UserOn-Demand ArticlesFreeEmployeeXM
Managing Participants
Efficiently manage and maintain employees within your EX program to provide a personalized experience based on employee information and reporting relationships.
FREE
1 H 32 MIN
experience-employeeDomo - EXEExperienced UserOn-Demand ArticlesFreeEmployeeXM
Distributing Projects
Effectively communicate with your employees to emphasize the value of their feedback and enhance employee listening.
FREE
40 min
experience-employeeDomo - EXEExperienced UserOn-Demand ArticlesFreeEmployeeXM
Exploring and Analyzing Data
Organize and analyze your collected data to uncover new employee insights.
FREE
35 min
experience-employeeDomo - EXEExperienced UserOn-Demand ArticlesFreeEmployeeXM
Reporting Dashboard Data
Strategically present your employee feedback to highlight areas of improvement and drive meaningful action.
FREE
1 H 55 MIN
experience-employeeDomo - EXEExperienced UserOn-Demand ArticlesFreeEmployeeXM
Experience Management: A Brief Introduction
Experience Management is changing the way businesses operate. Understanding the full landscape of an organization has never been more important or more accessible than it is now. Kick start your understanding of Experience Management with this introductory module.
FREE
22 min
CustomerXMDomo - QPENew UserOn-Demand ArticlesFreeEmployeeXMCoreXM
Planning and Designing a Survey
The survey is the backbone of data collection for XM, a well designed survey will ensure you have the data you need to make decisions. This course describes the downstream impacts of the survey, and outlines the survey design best practices to ensure quality data.
FREE
35 min
CustomerXMDomo - QPEOn-Demand ArticlesFreeEmployeeXMCoreXM
Building a Survey Project
The survey is the backbone of Experience Management data collection, having a comprehensive understanding of the technology components of the Experience Management will help you produce quality projects leading to quality insights.
FREE
1 H 28 MIN
CustomerXMDomo - QPENew UserOn-Demand ArticlesFreeEmployeeXMCoreXM
Distributing a Survey Project
After building and publishing your survey, you are ready to send your survey to collect data. There are several Distribution methods available in Qualtrics, in this module we explore the most commonly used.
FREE
33 min
CustomerXMDomo - QPENew UserOn-Demand ArticlesFreeEmployeeXMCoreXM
Understanding Survey Data
The raw data your survey collects is stored in Data & Analysis. Here you will have access to all Recorded Responses as well as Responses in Progress. In this course you will learn how to view and manage these responses.
FREE
35 min
CustomerXMDomo - QPENew UserOn-Demand ArticlesFreeEmployeeXMCoreXM
Reporting Survey Results
Once you have completed data collection for the survey, it is time to analyze and share the results to stakeholders. In this course you will learn how Results are structured in Qualtrics, and how you can customize these to communicate findings.
FREE
53 min
CustomerXMDomo - QPENew UserOn-Demand ArticlesFreeEmployeeXMCoreXM
Building An Advanced Survey
Learn about the question types, methodologies, and survey design tools necessary to create specialized research projects.
FREE
1 H 26 MIN
experience-researchDomo - CMEExperienced UserOn-Demand ArticlesFreeCoreXM
Customizing Survey Experiences
Learn how to utilize the tools necessary to build a complex surveys that meets the needs of your research and improves response quality.
FREE
1 H 40 MIN
experience-researchDomo - CMEExperienced UserOn-Demand ArticlesFreeCoreXM
Distributing to Your Target Audiences
Learn how to manage a directory of panelists and collect effective feedback from it through various communication methods.
FREE
1 H 15 MIN
experience-researchDomo - CMEExperienced UserOn-Demand ArticlesFreeCoreXM
Exploring and Analyzing Your Data
Learn how to prepare your data and then analyze it with powerful tools to uncover meaningful insights.
FREE
2 H 22 MIN
sections-3experience-researchDomo - CMEExperienced UserOn-Demand ArticlesFreeCoreXM
Reporting on Your Insights
Build comprehensive reports that present information that drives discussion and action on your research.
FREE
1 H 54 MIN
experience-researchDomo - CMEExperienced UserOn-Demand ArticlesFreeCoreXM
Increasing Workplace Productivity with Qualtrics
Engage more employees with Qualtrics around the office by creating shared registration forms, coordinating schedules for team events, testing knowledge with quizzes, and more.
FREE
38 min
sections-3experience-researchExperienced UserOn-Demand VideosFreeCoreXM
Live Webinar - Public Sector Insight Exchange - Experience Transformation
Join us to learn how government agencies across the country are using Qualtrics to innovate and transform experiences.
FREE
Live WebinarsFree
Configuring Your 360 Project
Create a multi-rater feedback project by discovering how to build projects, question types, and how to use basic logic.
FREE
22 min
sections-3experience-employeexz-newNew UserOn-Demand VideosFreeEmployeeXM
Customizing Your 360 Project
Explore the advanced tools and features that allow you to tailor the assessment experience of your respondents and improve your response collection.
FREE
8 min
sections-2experience-employeeNew UserOn-Demand VideosFreeEmployeeXM
Designing Engagement Dashboards to Drive Change
Drive organization-wide adoption of employee engagement dashboards by learning to tailor the presented data for each stakeholder.
FREE
28 min
sections-4experience-employeeExperienced UserOn-Demand VideosFreeEmployeeXM
Launching Your Engagement Survey
Increase survey response rates by discovering the optimal time to launch your survey, and how to effectively communicate with all stakeholders.
FREE
34 min
sections-4experience-employeeExperienced UserOn-Demand VideosFreeEmployeeXM
Designing Your Engagement Survey
Discover employee engagement insights by learning what metrics to collect, what questions to ask, and how to best avoid survey bias.
FREE
30 min
sections-3experience-employeeExperienced UserOn-Demand VideosFreeEmployeeXM
Finalizing Your 360 Project
Ensure an optimal assessment experience for your participants by styling, translating, and reviewing your project.
FREE
24 min
sections-3experience-employeeNew UserOn-Demand VideosFreeEmployeeXM
Collecting 360 Feedback
Learn how to manage your participants and communicate with them to launch response collection.
FREE
20 min
sections-2experience-employeeNew UserOn-Demand VideosFreeEmployeeXM
Understanding Your 360 Feedback
Learn how to interpret your response data and better prepare for reporting by managing responses, using filters, and exporting raw data.
FREE
9 min
sections-2experience-employeeNew UserOn-Demand VideosFreeEmployeeXM
Analyzing and Reporting Your 360 Feedback
Ensure the quality of your data and then display it in individualized, easily digestible subject reports for your employees.
FREE
15 min
sections-2experience-employeeNew UserOn-Demand VideosFreeEmployeeXM
Introduction to Experience Management
Gain an introduction to the discipline of experience management (XM), learn about how humans process experiences, and explore the critical capabilities XM enables in organizations.
FREE
39 min
New UserFreeXM Institute
The XM Operating Framework
Dive deeper into the XM Operating Framework to learn about the 6 XM competencies and 20 XM skills, the four characteristics of an XM culture, and the essential capabilities of XM technology.
FREE
52 min
New UserFreeXM Institute
Maturing Your XM Program
Learn about the five stages of XM maturity, recommendations for maturing an XM program through each stage, and how XM expands across an organization through XM Diffusion Cycles.
FREE
20 min
New UserFreeXM Institute
Designing a Relational Study
Develop a relational study that aids your organization in better understanding the ongoing relationships that customers have with you and what drives them.
FREE
38 min
sections-4experience-customerCustomerXMExperienced UserOn-Demand VideosFree
Becoming an Effective EX Administrator
Learn about the skills and tools that will help you manage your organization’s EX Qualtrics users.
FREE
31 min
Experienced UserOn-Demand VideosFreeEmployeeXM
Building And Distributing a CX Survey
Learn how to build and distribute a study so that customers have the opportunity to voice their perceptions and feelings about your organization.
FREE
34 min
sections-3experience-customerCustomerXMExperienced UserOn-Demand VideosFree
Designing a Digital Study
Gauge customer experiences with your website and app by collecting feedback as customers browse.
FREE
31 min
sections-4experience-customerCustomerXMExperienced UserOn-Demand VideosFree
Live Webinar - Getting Started with EmployeeXM
This training is designed to help you understand the end-to-end cycle of an Employee Engagement, Lifecycle and Pulse project. You will learn how to design and launch your survey, and visualize your data with Dashboards.
FREE
New UserLive WebinarsFreeEmployeeXM
Live Webinar - Analyzing EX Data
This training is designed to help you understand how to manage and analyze your collected data. Learn how to use the iQ suite to effectively analyze your data and draw insights.
FREE
New UserLive WebinarsFreeEmployeeXM
Designing a Transactional Study
Develop a relational study that aids your organization in better understanding the ongoing relationships that customers have with you and what drives them.
FREE
37 min
sections-5experience-customerCustomerXMExperienced UserOn-Demand VideosFree
Automating Lifecycle Follow Ups
Notify your team when an employee lifecycle touchpoint requires follow-up by utilizing Actions & Tasks.
FREE
4 min
sections-1experience-employeeNew UserOn-Demand VideosFreeEmployeeXM
Designing Outer Loop Feedback Systems
Align program reviews with management reporting cycles to enable a cross-functional voice on processes and policies that impact customer experience.
FREE
28 min
sections-5CustomerXMExperienced UserOn-Demand VideosFree
Live Webinar - Designing a Survey
This training is designed for anyone new to the discipline of XM and the Qualtrics platform. Learn how to confidently design a survey, based on best practice methodologies, and configure survey logic and settings to create a personalized experience.
FREE
New UserLive WebinarsFree
CXプロジェクトを完成させる
顧客に最適なアンケート体験を提供する為にアンケートのローカライゼーションとスタイリングについて学ぶ
FREE
17 min
CustomerXMJapaneseNew UserOn-Demand VideosFree
CXプロジェクトを作成する
プロジェクト、質問タイプ、及び、簡単なロジックの構築方法を学ぶことで、効果的なアンケートプロジェクトを作成する
FREE
30 min
CustomerXMJapaneseNew UserOn-Demand VideosFree
CXプロジェクトをカスタマイズする
顧客タイプに応じてアンケート体験をカスタマイズする設定方法を学ぶことで、アンケートの回答率を高めます
FREE
11 min
CustomerXMJapaneseNew UserOn-Demand VideosFree
CXフォローアップを自動化する
アクションを使ってフォローアップが必要な場合に通知を自動化する
FREE
7 min
CustomerXMJapaneseNew UserOn-Demand VideosFree
CXアンケート回答を収集する
アンケートを参加者に効率的に通知、配信、および管理する方法を学ぶことにより、アンケート回答率を高めます
FREE
41 min
CustomerXMJapaneseNew UserOn-Demand VideosFree
CXアンケートの回答データを理解する
回答データの管理、フィルターの使用、エキスポートをすることによりデータ分析と解釈方法について学ぶ
FREE
13 min
CustomerXMJapaneseNew UserOn-Demand VideosFree
CXアンケートの回答データを分析する
データと分析タブの利用方法と、テキストiQを使ったアンケートデータの最大限の活用方法を確認する
FREE
106 min
CustomerXMJapaneseNew UserOn-Demand VideosFree
Live Webinar - Analyzing Data
This training is designed to help you understand how to manage and analyze your collected data. Learn how to use the iQ suite to effectively analyze your data and draw insights.
FREE
New UserLive WebinarsFree
¿Cómo configurar su proyecto?
Desarrolle un proyecto de investigación integral aprendiendo a crear preguntas y opciones de respuesta, así como también lógica básica.
FREE
32 min
EspañolNew UserOn-Demand VideosFreeCoreXM
Utilizing Frontline Feedback
Learn how to create a Frontline Feedback Project and report on this feedback in your Dashboard.
FREE
30 min
experience-customerCustomerXMDomo - CXEExperienced UserOn-Demand ArticlesFree
Live Webinar - Qualtrics Product Innovation
This webinar will cover some of the most recent and impactful product updates for the Qualtrics CoreXM and CustomerXM offering.
FREE
Live WebinarsFree
Understanding Customer Experience
This unit introduces the discipline of customer experience management, explains how humans process their experiences, and explores CX in action as it helps an organization measure and improve.
FREE
35 min
CustomerXMNew UserFreeXM Institute
Six XM Competencies for CX
In this unit, learn about the 6 XM competencies and 20 XM skills and how to apply them to drive the right actions in your CX program.
FREE
136 min
CustomerXMNew UserFreeXM Institute
Maturing Your CX Program
In this unit, learn about the 5 stages of XM maturity, recommendations for getting started and then expanding your maturity journey, and how to use the competency and maturity assessment to drive alignment and support for your CX journey.
FREE
30 min
CustomerXMNew UserFreeXM Institute
CoreXM アンケート結果をレポートにする
チャート、グラフ、およびテーブルの作成方法を学ぶことにより、結果のレポートを作成し、組織全体に共有します
FREE
13 min
JapaneseNew UserOn-Demand VideosFreeCoreXM
CoreXM アンケートの回答データを分析する
データと分析タブの利用方法と、テキストIQを使ったアンケートデータの最大限の活用方法を確認する
FREE
26 min
JapaneseNew UserOn-Demand VideosFreeCoreXM
CoreXM アンケートの回答データを理解する
回答データの管理、フィルターの使用、エキスポートをすることによりデータ分析と解釈方法について学ぶ
FREE
15 min
JapaneseNew UserOn-Demand VideosFreeCoreXM
CoreXM プロジェクトをカスタマイズする
アンケート体験をカスタマイズする設定方法を学ぶことで、アンケートの回答率を高めます
FREE
16 min
JapaneseNew UserOn-Demand VideosFreeCoreXM
CoreXM プロジェクトを作成する
プロジェクト、質問タイプ、及び、簡単なロジックの構築方法を学ぶことで、効果的なアンケートプロジェクトを作成する
FREE
29 min
JapaneseNew UserOn-Demand VideosFreeCoreXM
CoreXM プロジェクトを完成させる
回答者に最適なアンケート体験を提供する為にアンケートのローカライゼーションとスタイリングについて学ぶ
FREE
12 min
JapaneseNew UserOn-Demand VideosFreeCoreXM
Core XM アンケート回答を収集する
アンケートを参加者に効率的に通知、配信、および管理する方法を学ぶことにより、アンケート回答率を高めます
FREE
22 min
JapaneseNew UserOn-Demand VideosFreeCoreXM
Launching Your Onboarding Survey
Reach out to new employees at key milestones by automating the launch of your onboarding survey and making it easy to capture the feedback you need.
FREE
21 min
sections-2experience-employeexz-newExperienced UserOn-Demand VideosFreeEmployeeXM
Designing Your Onboarding Survey
Gather onboarding experience insights by collecting relevant metrics, asking the right questions, and avoiding survey bias.
FREE
30 min
sections-3experience-employeexz-newExperienced UserOn-Demand VideosFreeEmployeeXM
Launching Your Exit Survey
Keep employees longer at your organization by triggering an exit survey before they leave to identify the key reasons for attrition.
FREE
22 min
sections-2experience-employeexz-newExperienced UserOn-Demand VideosFreeEmployeeXM
Designing Your Exit Survey
Find out why employees are leaving the organization and reduce attrition rates by collecting relevant metrics, asking the right questions, and avoiding survey bias.
FREE
35 min
sections-4experience-employeexz-newExperienced UserOn-Demand VideosFreeEmployeeXM
Live Webinar - Best Practices in Reporting
This training is a deep dive into the best practices for reporting your collected data. Join this expert-led session to learn how to effectively and successful report on your data, how to manage data with stakeholders and how to broaden the capabilities of reporting through dashboards.
FREE
New UserLive WebinarsFree
Live Webinar - Reporting in Qualtrics
This training is designed to help you effectively report your data and share it with necessary stakeholders. Learn how to design and customize your reports and dashboards to effectively tell a story.
FREE
New UserLive WebinarsFree
EXエンゲージメント・パルスにおける2回目以降のプロジェクトの準備方法
FREE
47 min
JapaneseOn-Demand VideosFreeEmployeeXM
Live Webinar - Public Sector Product Updates
Join the Qualtrics Public Sector team for our quarterly Product Updates Webinar. We will share improvements to the platform and discuss how these updates impact public sector users.
FREE
Live WebinarsFree
Live Webinar - Public Sector Insight Exchange - Transportation
Join us to learn how transportation organizations across the country are utilizing Qualtrics to improve experiences!
FREE
Live WebinarsFree
Managing the XM Directory
Learn how to use the XM Directory to your advantage by organizing all of your respondent communications under one efficient system.
FREE
45 min
sections-4experience-customerxz-newCustomerXMExperienced UserOn-Demand VideosFree
Live Webinar - Public Sector Insight Exchange - Employee Experience
Join us to learn how government agencies are using Qualtrics to drive employee engagement and improve employee experiences.
FREE
Live WebinarsFree
XM Basecamp Live Series: Building Your Engagement Program
This four-part training series is designed to help you effectively implement a world-class engagement program. Learn how to structure your survey, distribute it to employees, and analyze your engagement data to find and act on the right insights.
$400
9 HR
New UserLive WebinarsPremiumEmployeeXM
Examining Data with Crosstabs
Learn to use Qualtrics' cross-tabulation tool to identify key relationships in your data
FREE
20 min
sections-4experience-customerexperience-researchCustomerXMExperienced UserOn-Demand VideosFreeCoreXM
Configuring Your CX Project
Learn survey building fundamentals by creating questions and answer choices that engage customers.
FREE
25 min
sections-3experience-customerfeaturedCustomerXMNew UserOn-Demand VideosFree
¿Cómo recopilar comentarios?
Aprenda cómo administrar contactos y distribuir su encuesta a través de diferentes canales para comprometer a su audiencia y mejorar las tasas de respuesta.
FREE
20 min
EspañolNew UserOn-Demand VideosFreeCoreXM
Customizing Your CX Project
Drive higher response rates and avoid survey fatigue by tailoring the survey experience to each individual customer.
FREE
9 min
sections-2experience-customerfeaturedCustomerXMNew UserOn-Demand VideosFree
Finalizing Your CX Project
Ensure you are ready for distribution by reviewing, localizing, and styling your project.
FREE
21 min
sections-3experience-customerfeaturedCustomerXMNew UserOn-Demand VideosFree
Automating CX Follow Ups
Notify your team when a customer interaction requires follow-up by utilizing Actions & Tasks.
FREE
7 min
sections-1experience-customerCustomerXMNew UserOn-Demand VideosFree
Collecting CX Feedback
Launch your project successfully by determining the appropriate distribution channel.
FREE
43 min
sections-6experience-customerfeaturedCustomerXMNew UserOn-Demand VideosFree
Understanding Your CX Feedback
Learn to correctly interpret your data by understanding how feedback is displayed in Data & Analysis.
FREE
11 min
sections-2experience-customerfeaturedCustomerXMNew UserOn-Demand VideosFree
Analyzing Your CX Feedback
Ensure you are getting the most out of your dataset by utilizing the Data and Analysis tab, Text iQ, and Stats iQ to delve into your responses.
FREE
81 min
sections-3experience-customerfeaturedCustomerXMNew UserOn-Demand VideosFree
Reporting Your CX Feedback
Design and customize dashboards that showcase your data in an easily digestible format for your internal teams.
FREE
56 min
sections-4experience-customerfeaturedCustomerXMNew UserOn-Demand VideosFree
Configuring Your EX Project
Create an engaging employee experience project by discovering how to build projects, questions types, and how to use basic logic.
FREE
28 min
sections-3experience-employeefeaturedNew UserOn-Demand VideosFreeEmployeeXM
Customizing Your EX Project
Increase survey response rates and avoid survey fatigue by discovering how to use advanced features to tailor the survey experience to each employee.
FREE
10 min
sections-2experience-employeefeaturedNew UserOn-Demand VideosFreeEmployeeXM
Finalizing Your EX Project
Ensure the optimal survey experience for participants by learning how to review, localize, and style your project.
FREE
23 min
sections-3experience-employeefeaturedNew UserOn-Demand VideosFreeEmployeeXM
Collecting EX Feedback
Drive survey response rates by learning how to efficiently manage, distribute to, and communicate with, your participants.
FREE
17 min
sections-4experience-employeefeaturedNew UserOn-Demand VideosFreeEmployeeXM
Understanding Your EX Feedback
Learn how to interpret your response data and better prepare it for further analysis by managing responses, using filters, and exporting raw data.
FREE
9 min
sections-2experience-employeefeaturedNew UserOn-Demand VideosFreeEmployeeXM
Analyzing Your EX Feedback
Ensure you are getting the most out of your dataset by utilizing the Data and Analysis tab, Text iQ, and Stats iQ to delve into your responses.
FREE
63 min
sections-3experience-employeefeaturedNew UserOn-Demand VideosFreeEmployeeXM
Reporting Your EX Feedback
Drive organization-wide adoption of dashboards and reports by learning how to create comprehensive charts, graphs, and tables.
FREE
46 min
sections-4experience-employeefeaturedNew UserOn-Demand VideosFreeEmployeeXM
Sampling the Right Audience
Ensure you distribute your survey to the optimal number of respondents from the right audience so you can be confident in your data.
FREE
30 min
sections-4experience-researchxz-newExperienced UserOn-Demand VideosFreeCoreXM
Driving Response Rates
Obtain the data you need by implementing survey design and distribution methods that drive high response rates.
FREE
27 min
sections-4experience-researchxz-newExperienced UserOn-Demand VideosFreeCoreXM
Minimizing Survey Fatigue and Bias
Implement survey design best practices to collect high quality data by minimizing bias and respondent survey fatigue.
FREE
33 min
sections-5experience-researchxz-newExperienced UserOn-Demand VideosFreeCoreXM
Applying Best Practices in Questionnaire Design
Master the art of survey building by implementing fundamental best practices that all researchers must know in order to collect high quality data.
FREE
28 min
sections-4experience-researchxz-newExperienced UserOn-Demand VideosFreeCoreXM
Designing a Research Process
Guide your organization towards insights by breaking down problems to define research questions that can be solved with Qualtrics.
FREE
16 min
sections-3experience-researchxz-newExperienced UserOn-Demand VideosFreeCoreXM
Building and Sharing a Dashboard
Learn how to use Qualtrics to build a beautiful dashboard that effectively communicates insights from your CX programs to your entire organization.
FREE
81 min
sections-4experience-customerCustomerXMExperienced UserOn-Demand VideosFree
Designing a CX Dashboard for Employees
Build a dashboard tailored for your organization that gives managers the tools they need to coach their reports to better meet customer needs and employees the tools they need to understand their strengths and weaknesses.
FREE
62 min
sections-5experience-customerCustomerXMExperienced UserOn-Demand VideosFree
Designing a CX Dashboard for Executives
Build a dashboard tailored for your organization that allows executives to quickly understand trends in organizational metrics and allows for the ability to dive deeper if needed.
FREE
56 min
sections-5experience-customerCustomerXMExperienced UserOn-Demand VideosFree
Implementing Inner Loop Feedback Systems
Ensure program success by driving operational change at the frontline and enabling employees to act quickly on customer feedback.
FREE
41 min
sections-4experience-customerCustomerXMExperienced UserOn-Demand VideosFree
Designing Inner Loop Feedback Systems
Learn how to design closed-loop feedback programs that ensure the right employees follow up with customers at every crucial moment in their journey.
FREE
39 min
sections-4experience-customerCustomerXMExperienced UserOn-Demand VideosFree
Using Stats iQ to Analyze Data
Use Stats iQ to explore your customer data, discover relationships between drivers, and create new variables.
FREE
41 min
sections-4experience-customerCustomerXMExperienced UserOn-Demand VideosFreeCoreXM
Introducing Closed Loop Feedback
Discover an integral part of best-in-class CX programs by learning what constitutes a successful and systematic closed-loop feedback process.
FREE
22 min
sections-4experience-customerCustomerXMExperienced UserOn-Demand VideosFree
Using Text iQ to Analyze Feedback
Use Text iQ to form topics to understand what matters most to customers and take meaningful action.
FREE
38 min
sections-4experience-customerCustomerXMExperienced UserOn-Demand VideosFreeCoreXM
Using Stats iQ to Identify Key Drivers
Take what you know about Stats iQ and apply it to go deeper with regression to discover what drives your key outcomes.
FREE
33 min
sections-4experience-customerCustomerXMExperienced UserOn-Demand VideosFreeCoreXM
Communicating Findings Effectively
Compile your findings from your analysis and create effective action plans, reports, and dashboards.
FREE
26 min
sections-3experience-customerCustomerXMExperienced UserOn-Demand VideosFreeCoreXM
Understanding Customer Data
Planning your analysis and learn how to track trends and collect insights by viewing your organizations’ dashboards.
FREE
22 min
sections-3experience-customerCustomerXMExperienced UserOn-Demand VideosFreeCoreXM
¿Cómo personalizar su proyecto?
Explore las herramientas y características avanzadas que le permiten personalizar la experiencia de la encuesta de sus encuestados y mejorar la recopilación de respuestas.
FREE
29 min
EspañolNew UserOn-Demand VideosFreeCoreXM
¿Cómo finalizar su proyecto?
Aprenda a optimizar las experiencias de encuesta de sus participantes compartiendo, traduciendo y dando estilo a sus proyectos.
FREE
23 min
EspañolNew UserOn-Demand VideosFreeCoreXM
¿Cómo entender sus comentarios?
Explore las diferentes formas de ver y organizar sus datos a través de la administración de resultados, la recodificación de valores y la exportación de respuestas.
FREE
21 min
EspañolNew UserOn-Demand VideosFreeCoreXM
¿Cómo analizar sus comentarios?
Administre su conjunto de datos facilitando el análisis por medio de filtros, exportando datos crudos, usando de Stats iQ y Text iQ, editando respuestas y creando nuevas variables.
FREE
44 min
EspañolNew UserOn-Demand VideosFreeCoreXM
¿Cómo informar sus datos y respuestas?
Personalice las visualizaciones de datos con gráficos y tablas que muestren datos agregados en un informe completo y compartible.
FREE
7 min
EspañolNew UserOn-Demand VideosFreeCoreXM
XM Professional Certification Application
Learn more about the XM Professional certification and complete the application.
FREE
experience-instituteDomo - XMPExperienced UserFreeXM Institute
Choose Your Experience
CustomerXM
EmployeeXM
BrandXM
ProductXM
DesignXM
Institute
