Understanding Customer Data
Understanding Customer Data
Planning your analysis and learn how to track trends and collect insights by viewing your organizations’ dashboards.
FREE
22 min
sections-3experience-customerReportsSurvey DataCustomer ExperienceCustomerXMCXCX MethodologyInsightsSentiment AnalysisCustomer Journey
Using Stats iQ to Analyze Data
Using Stats iQ to Analyze Data
Use Stats iQ to explore your customer data, discover relationships between drivers, and create new variables.
FREE
41 min
sections-4experience-customerVariable TypeVisualization TypeVisualizationsKey VariablesFiltersBucketing Variable CreationLogic Variable CreationVisualization TypesCustomerXMCXCX Best PracticesStats iQ
Using Stats iQ to Identify Key Drivers
Using Stats iQ to Identify Key Drivers
Take what you know about Stats iQ and apply it to go deeper with regression to discover what drives your key outcomes.
FREE
33 min
sections-4experience-customerKey VariablesRegression CardCustomerXMCXCX MethodologyCX Best PracticesInsightsStats iQInterpreting ResultsDriver Analysis
Using Text iQ to Analyze Feedback
Using Text iQ to Analyze Feedback
Use Text iQ to form topics to understand what matters most to customers and take meaningful action.
FREE
38 min
sections-4experience-customerReportsText TopicsDashboard CreationBuilding New WidgetsWidgetsCustomerXMCXCX Best PracticesInsightsAnalyzing FeedbackSentiment AnalysisSentiment MetricsText iQStats iQ
Communicating Findings Effectively
Communicating Findings Effectively
Compile your findings from your analysis and create effective action plans, reports, and dashboards.
FREE
26 min
sections-3experience-customerReportsDashboard CreationCustomerXMCXCX MethodologyStakeholderInsightsDashboard DesignExecutive DashboardAnalyzing FeedbackDesign Principles

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