Week 2 - Digital CustomerXM Learning Journey
This week we will focus on the basics of the CustomerXM product and digital CX programs
Description: These video series will walk you through how to build and distribute surveys to your customers, as well as report on customer experience data. You will also learn how to implement a digital feedback program.
Prerequisites: None. | Estimated Time: 4 hours
Configuring Your CX Project
Learn survey building fundamentals by creating questions and answer choices that engage customers.
FREE
22 min
Customizing Your CX Project
Drive higher response rates and avoid survey fatigue by tailoring the survey experience to each individual customer and styling your project with appropriate branding.
FREE
13 min
Sharing Your CX Project
Save time by storing frequently used content in libraries and working collaboratively on projects with colleagues.
FREE
7 min
Automating CX Follow Ups
Notify your team when a customer interaction requires follow-up by utilizing Workflows & Tasks.
FREE
10 min
Collecting CX Feedback
Launch your project successfully by determining the appropriate distribution channel.
FREE
25 min
Understanding Your CX Feedback
Learn to correctly interpret your data by understanding how feedback is displayed in Data & Analysis.
FREE
14 min
Reporting Your CX Feedback
Design and customize dashboards that showcase your data in an easily digestible format for your internal teams.
FREE
45 min
Implementing a Digital Feedback Program
Gauge your customers’ feelings about your digital platforms by asking for feedback as they browse your website or app.
FREE
111 min
On-Demand Webinar - Launching a Website Feedback Program
This training is designed to introduce you to setting up programs that allow you to collect feedback through surveys deployed directly from your digital platforms, both website and app.
FREE
60 min
On-Demand Webinar - Digital CX Masterclass
Join this session to see how you can extend your CX program into digital to really improve every interaction your customers have with you.
FREE
60 min
Week 2 - CustomerXM Learning Journey - Supporting Documentation
View these optional materials and resources to dive deeper and support your learnings this week
FREE