Qualtrics Social Connect for Social Listening
This learning path is meant for individuals who will be responsible for connecting data streams to Social Connect.
Social Listening is the process of collecting and analyzing social media, direct messages, reviews, and any other digital customer interactions for mentions of your competitors’ and your own brands. This learning path is meant for individuals who will be responsible for connecting data streams to Social Connect.
0. Qualtrics Social Connect: Fundamentals
Fundamentals of Qualtrics Social Connect is a high-level introduction to the Qualtrics Digital Customer Care & Social Listening platform. This module covers the main customer service concepts in this Digital Customer Care area, the different sections within Qualtrics Social Connect as well as how to navigate and access the platform.
FREE
1. QSC: Adding and Maintaining Data Streams
This e-learning covers the process of pulling data from various digital sources into Qualtrics Social Connect in order to perform actions on the data, and engage with your audience.
FREE