- Welcome to this Course
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Course Welcome 4 min
- What is Customer Experience?
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Defining Customer Experience 4 min
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CX in the Context of the Human Experience Cycle 4 min
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Managing CX isn't simply creating a Voice of Customer Program 2 min
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Examples of CX in Action 10 min
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Key Takeaways: Understanding Customer Experience 4 min
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Test Your Knowledge 5 min