Understanding Customer Experience

Understanding Customer Experience

This unit introduces the discipline of customer experience management, explains how humans process their experiences, and explores CX in action as it helps an organization measure and improve.

Curriculum35 min

  • Welcome to this Course
  • Course Welcome 4 min
  • What is Customer Experience?
  • Defining Customer Experience 4 min
  • CX in the Context of the Human Experience Cycle 4 min
  • Managing CX isn't simply creating a Voice of Customer Program 2 min
  • Examples of CX in Action 10 min
  • Key Takeaways: Understanding Customer Experience 4 min
  • Test Your Knowledge 5 min

Curriculum35 min

  • Welcome to this Course
  • Course Welcome 4 min
  • What is Customer Experience?
  • Defining Customer Experience 4 min
  • CX in the Context of the Human Experience Cycle 4 min
  • Managing CX isn't simply creating a Voice of Customer Program 2 min
  • Examples of CX in Action 10 min
  • Key Takeaways: Understanding Customer Experience 4 min
  • Test Your Knowledge 5 min

Choose Your Experience

 

CustomerXM

EmployeeXM

BrandXM

ProductXM

DesignXM

Institute

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