Six XM Competencies for EX

Six XM Competencies for EX

In this unit, learn about the 6 XM competencies and 20 XM skills and how to apply them to drive the right actions in your EX program.

Curriculum109 min

  • Introduction
  • Introduction: The Six XM Competencies for EX 3 min
  • Leading a Multi-year Transformation Journey
  • LEAD Competency and Skills 2 min
  • Deep Dive: EX Strategy 4 min
  • Deep Dive: EX Program Roadmap 3 min
  • Deep Dive: EX Governance 5 min
  • Realizing Value from XM
  • REALIZE Competency and Skills 2 min
  • Deep Dive: Value Planning 2 min
  • Deep Dive: Value Delivery 4 min
  • Deep Dive: Metrics Management 5 min
  • Activating an Organization for EX Success
  • ACTIVATE Competency and Skills 2 min
  • Deep Dive: Ecosystem Communications 3 min
  • Deep Dive: Expertise Building 4 min
  • Deep Dive: Role-based Enablement 4 min
  • Enlightening the Organization with EX Insights
  • ENLIGHTEN Competency and Skills 2 min
  • Deep Dive: X- and O-Data Integration 4 min
  • Deep Dive: Experience Monitoring 6 min
  • Deep Dive: Insights Discovery 4 min
  • Deep Dive: Insights Distribution 2 min
  • Responding to EX Insights with Action
  • RESPOND Competency and Skills 2 min
  • Deep Dive: Immediate Response 3 min
  • Deep Dive: Continuous Improvement 4 min
  • Deep Dive: Strategic Decision-Making 2 min
  • Deep Dive: Process Integration 2 min
  • Disrupting the EX Status Quo with Design
  • DISRUPT Competency and Skills 2 min
  • Deep Dive: Experience Visioning 6 min
  • Deep Dive: Experience Design 4 min
  • Deep Dive: Experience Integration 3 min
  • Key Takeaways: Six XM Competencies for EX 5 min
  • Test Your Knowledge 6 min

Curriculum109 min

  • Introduction
  • Introduction: The Six XM Competencies for EX 3 min
  • Leading a Multi-year Transformation Journey
  • LEAD Competency and Skills 2 min
  • Deep Dive: EX Strategy 4 min
  • Deep Dive: EX Program Roadmap 3 min
  • Deep Dive: EX Governance 5 min
  • Realizing Value from XM
  • REALIZE Competency and Skills 2 min
  • Deep Dive: Value Planning 2 min
  • Deep Dive: Value Delivery 4 min
  • Deep Dive: Metrics Management 5 min
  • Activating an Organization for EX Success
  • ACTIVATE Competency and Skills 2 min
  • Deep Dive: Ecosystem Communications 3 min
  • Deep Dive: Expertise Building 4 min
  • Deep Dive: Role-based Enablement 4 min
  • Enlightening the Organization with EX Insights
  • ENLIGHTEN Competency and Skills 2 min
  • Deep Dive: X- and O-Data Integration 4 min
  • Deep Dive: Experience Monitoring 6 min
  • Deep Dive: Insights Discovery 4 min
  • Deep Dive: Insights Distribution 2 min
  • Responding to EX Insights with Action
  • RESPOND Competency and Skills 2 min
  • Deep Dive: Immediate Response 3 min
  • Deep Dive: Continuous Improvement 4 min
  • Deep Dive: Strategic Decision-Making 2 min
  • Deep Dive: Process Integration 2 min
  • Disrupting the EX Status Quo with Design
  • DISRUPT Competency and Skills 2 min
  • Deep Dive: Experience Visioning 6 min
  • Deep Dive: Experience Design 4 min
  • Deep Dive: Experience Integration 3 min
  • Key Takeaways: Six XM Competencies for EX 5 min
  • Test Your Knowledge 6 min

Choose Your Experience

 

CustomerXM

EmployeeXM

BrandXM

ProductXM

DesignXM

Institute

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