Designing a Relational Study

Designing a Relational Study

Develop a relational study that aids your organization in better understanding the ongoing relationships that customers have with you and what drives them.

Curriculum38 min

  • The Purpose of a Relational Study
  • Defining the Importance of a Relational Study 4 min
  • Launching a Relational Study 1 min
  • Engaging with Stakeholders
  • Defining the Stakeholder Landscape 3 min
  • Knowing Your Stakeholders 2 min
  • Relational Study Design
  • Creating a Preamble 2 min
  • Collecting Overall Metrics 2 min
  • Understanding Relational Attributes 4 min
  • Collecting Open-Ended Feedback 2 min
  • Including Operational Data 3 min
  • Using Best Practices 2 min
  • Distributing a Relational Study
  • Creating your Survey Sample 6 min
  • Determining your Distribution Method 2 min
  • Optimizing Survey Distribution 5 min

Curriculum38 min

  • The Purpose of a Relational Study
  • Defining the Importance of a Relational Study 4 min
  • Launching a Relational Study 1 min
  • Engaging with Stakeholders
  • Defining the Stakeholder Landscape 3 min
  • Knowing Your Stakeholders 2 min
  • Relational Study Design
  • Creating a Preamble 2 min
  • Collecting Overall Metrics 2 min
  • Understanding Relational Attributes 4 min
  • Collecting Open-Ended Feedback 2 min
  • Including Operational Data 3 min
  • Using Best Practices 2 min
  • Distributing a Relational Study
  • Creating your Survey Sample 6 min
  • Determining your Distribution Method 2 min
  • Optimizing Survey Distribution 5 min

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