Designing Outer Loop Feedback Systems

Designing Outer Loop Feedback Systems

Align program reviews with management reporting cycles to enable a cross-functional voice on processes and policies that impact customer experience.

Curriculum28 min

  • Introducing Outer Loop System Design
  • Introducing an Effective Outer Loop Process 3 min
  • Analyzing Data to Identify Issues
  • Examining Data Sources for the Outer Loop 5 min
  • Prioritizing Initiatives
  • Outlining Prioritization Criteria 4 min
  • Categorizing Initiatives and Determining Root Cause 4 min
  • Addressing Opportunities
  • Setting Up Outer Loop Review Meetings 3 min
  • Implementing Improvement Actions 4 min
  • Communicating from the Top-Down
  • Closing the Loop with Employees 3 min
  • Closing the Loop with Customers 2 min

Curriculum28 min

  • Introducing Outer Loop System Design
  • Introducing an Effective Outer Loop Process 3 min
  • Analyzing Data to Identify Issues
  • Examining Data Sources for the Outer Loop 5 min
  • Prioritizing Initiatives
  • Outlining Prioritization Criteria 4 min
  • Categorizing Initiatives and Determining Root Cause 4 min
  • Addressing Opportunities
  • Setting Up Outer Loop Review Meetings 3 min
  • Implementing Improvement Actions 4 min
  • Communicating from the Top-Down
  • Closing the Loop with Employees 3 min
  • Closing the Loop with Customers 2 min

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