Introducing Closed Loop Feedback
Introducing Closed Loop Feedback
Discover an integral part of best-in-class CX programs by learning what constitutes a successful and systematic closed-loop feedback process.
FREE
22 min
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Designing Inner Loop Feedback Systems
Designing Inner Loop Feedback Systems
Learn how to design closed-loop feedback programs that ensure the right employees follow up with customers at every crucial moment in their journey.
FREE
39 min
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Implementing Inner Loop Feedback Systems
Implementing Inner Loop Feedback Systems
Gauge your customers’ feelings about your website by asking for feedback as they browse your site.
FREE
42 min
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Designing Outer Loop Feedback Systems
Designing Outer Loop Feedback Systems
Align program reviews with management reporting cycles to enable a cross-functional voice on processes and policies that impact customer experience.
FREE
28 min
sections-5Outer LoopOuter Loop FeedbackCustomer ExperienceCustomerXMCXCX MethodologyCX Best PracticesClosed-Loop FeedbackClosing the Loop

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