1. Click “Log in” in the top right corner of XM Basecamp.
2. Select “Qualtrics Credentials”
3. On the login page, click “Sign in with SSO”
4. Enter your organization ID in all lowercase.
5. Log into your Qualtrics account via the SSO flow.

Note: The organization ID is key sensitive so make sure you’re entering exactly as it is.

1. Click “Log in” in the top right corner of XM Basecamp.
2. Select “Qualtrics Credentials”
3. Enter your Qualtrics username.
4. Enter your Qualtrics password.

Note:  If you don’t remember your password click “Reset your password here” below the Sign in button.

For any user who wants to login to XM Basecamp and does not have an active Qualtrics account the best option is to create a free Qualtrics account here so they can login using the "Qualtrics credentials option" following the non-SSO steps shared in the question above. The second option and less recommended is to create a guest account using the option “Create a new guest account” from the XM Basecamp login options.

Gov1 Brand Admins need to enable XM Basecamp for their brand so that users can login and access training materials. Please see this Support Page for details on how this setting is enabled. Once this is done, users can follow these steps.

1. Login to XM Discover Studio with your organization ID - see your Engagement Manager to find out what this is!
2. Go to the login page of XM Basecamp.
3. Select Legacy Clarabridge/XM Discover
4. You will then be able to login via an SSO flow through XM Discover Studio.

Note: If you are following the exact steps above and not finding success, try an incognito window or a different browser. Or, try clearing cache and cookies on the main browser.

If you are still not finding success, please notify your Engagement Manager.

You must be logged into XM Basecamp, then navigate to your profile on the top right and click “Training Account” to initiate the flow.

Note: Training accounts use the same credentials (username and password) as your Qualtrics account unless they have an SSO account, in which case SSO users will have a separate username and password for their training accounts. Their username will include “+training” before the @ sign. (E.g. if their email address is john@example.com, their username will be john+training@example.com). 

See the creation flow below:

• If you have an active Qualtrics account: There are no requirements, you can create one whenever you need it to.
• If you have a free Qualtrics account: For you to be able to create a Training account through XM Basecamp you will need to purchase any certification exam. If not you can complete as many of the training activities as your free account allows.
• If you’re a FedRamp user: You don’t have access to a Training account due to Gov1 rules.

• Limits and restrictions: There is no admin access and advanced features like API, javascript, and integrations are turned off. There are also restrictions on response collection, total emails, and SMS. These accounts are limited accounts. They should only be used to complete training activities. They should not replace a regular Qualtrics account/license. The permissions that have been blocked have been blocked under direction of the security team. None of the training activities should require they pass the limits set on their account. 

• Expiration: If a Training account is inactive for 6 months or more, it will automatically be deleted. If a customer desires a training account after it is deleted, they simply need to re-initiate the training account creation flow from Basecamp.

Once you have unlocked any certification exam through a direct online purchase or promo code, follow these steps:

1. Go to any of the available certifications and click “view”

2. Select the Final project & exam option and click “Begin”

3. Click “Start”

4. Select the project or the exam to start it.

Once you have completed the exam, you will receive an email with your results. This email will be sent to the email address listed under your XM Basecamp account. If for any reason you have entered a different email address or one with spelling errors, you will not receive your results directly, but the XM Basecamp team will send them to you manually within a maximum of 3 business days.

You can view and share your certificates under your XM Basecamp profile.

• These can be used on any certification exams or bundles on the main Certification page.
• It depends on the nature of the code. Some codes are set to discount an amount or percentage of the certification or bundle, while others work as a 100% discount.
• To apply it just click “Purchase” and you’ll get the option to apply any licence code.

• Qualtrics Platform Essentials: 

Length: 50 Questions, 60 Minutes. 

Languages: English, Spanish, German and Japanese

• XM Fundamentals: 

Length: 40 Questions, 60 Minutes

Languages: English

• XM For Strategy & Research Expert: 

Length: 60 Questions, 75 Minutes

Languages: English, Spanish and German

• XM For Customer Experience Expert: 

Length: 60 Questions, 75 Minutes

Languages: English, Spanish, French, German and Japanese.

• XM For Employee Experience Expert: 

Length: 60 Questions, 75 Minutes

Languages: English, Spanish, German and Japanese.

These kind of issues related to text or videos not showing are most of the time on the browser side, whenever there's a general issue on the XM Basecamp website the whole site won't work, in this case we suggest to follow the basic troubleshooting for browser errors like these options below:

a. Use our recommended browser and make sure it’s up to date (Google chrome). If that's the one that is being used and it is up to date try to logout from XM Basecamp, then clear all cookies and cache, log back in and try again.
b. Try an incognito window and ensure the Third Party cookies switch is set to the grey (off) position (see image below) then log in to Basecamp.

c. Try a different browser.
d. Try a different device.

Most of the XM Basecamp content is available in English, Spanish, French, German and Japanese. In case some course is not showing up in a different language you can use the browser option to translate the page.

You will be able to see your profile under the person icon on the upper right corner of your screen.

There you will be able to find:

• Your profile information.
• Your certifications.
• Your learning path and course registrations and progress.

We can help you by merging an old account with a new one, to go through this process use the “Contact Us” option at the top of this support page and include your new email address under your new XM Basecamp account and your old account so we can transfer all of your training progress.