- On-Demand Webinar Session
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Regional trends in Net Promoter® Score (NPS®) and How to Progress Your Program 60 min
- Post Webinar Follow-Up
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Connect with a Qualtrics XM Strategist or find additional resources
On-Demand Webinar - Regional trends in Net Promoter® Score (NPS®) and How to Progress Your Program
Companies hang a lot on their Net Promoter® Score (NPS®). But did you know the scores people give are influenced by where they live? Join Moira Dorsey, XM Catalyst with XM Institute, as she discusses the results of our global study exploring how consumers from different regions answer the NPS question and how you can build a stronger NPS program.
Companies hang a lot on their Net Promoter® Score (NPS®). But did you know the scores people give are influenced by where they live?
To understand how NPS® responses vary from region to region, we carried out a global study. We asked 17,509 consumers across 18 countries two questions from the NPS® survey. We’ll be presenting the results along with advice about how to move your NPS program forward in this edition of our XM Exchange Forum.
You’ll find out:
- How people from different countries respond to the NPS® question when they like and don’t like a company
- Which countries are most likely to give favorable scores
- Which countries are least likely to give favorable scores
- Why scores vary so much between the countries with the most and least generous responses
- How to move your NPS program forward