- Introduction to Out-of-the-Box Data Connectors
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Overview of OOTB Data Connectors
- How to Connect Chat Data
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Why Connect Chat Data
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How to Connect Chat Data
- How to Connect Voice Data
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Why Connect Voice Data
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How to Connect Voice Data
- How to Connect Email Data
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Why Connect Email Data
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How to Connect Email Data
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Summary, Next Steps, and Resources
Omnichannel Out-of-the-Box Data Connectors
Learn how out-of-the-box connectors bring voice, chat, and email data from your contact center into Qualtrics — no custom API work required.
Course Summary: This course explains how out-of-the-box data connectors bring contact center data into Qualtrics Engage using point-and-click configuration. You'll learn about Voice, Chat, and Email project types and how they connect to platforms like Genesys, NICE, and Salesforce. By the end, you'll understand what these connectors do and next steps to get it configured.
Learning Objectives:
- Explain what out-of-the-box data connectors are and the value they provide
- Identify the supported contact center platforms (Genesys, NICE, Salesforce) and various use cases
- Describe the setup process for Voice, Chat, and Email projects
Best For: CX program managers and brand administrators planning to expand their experience program with contact center data
Recommended Prerequisites: It is strongly recommended that you have experience with Qualtrics CX dashboards and a basic understanding of your organization's contact center platforms.